GameStop

Positive experience: Gamestop just needs to stop selling trading card games, because they are ripping off unsuspecting people, by up to 40%. Stick to video games, the prices fluctuate much less.

Negative experience: Won’t answer the phone. Always very short and rude to people. Go to a different location.

Negative experience: Will not answer the phones ever even other locations told me yeah they don't like answering

Positive experience: They have an ok selection of games

Negative experience: Incompetent workers who don’t know how to check people out even though you preordered the game.

Positive experience: Great place to have fun.

Negative experience: Bought a preowned PlayStation here for 497$ ridiculous pricing for a preowned PlayStation to begin with but not only that I got it filled with dirt and dust and it was disgusting. Since GameStop won’t take the time to clean and care for the consoles they get my PlayStation shuts off after 2 hours of playtime, even after watching a movie. Be wary of the preowned items you purchase from GameStop everyone.

Negative experience: Me and my husband often frequent this game stop. Usually the employees here and friendly and helpful. However, today I entered in hopes of finding one piece tcg. My husband is a huge fan but finding it in town, has been a challenge! The packs or boxes go very quickly. I check here and there when I can. Today I popped in, in hopes of finding some packs for his stocking. I talked to the worker there and she was very nice and told me that they didn't have any in stock and they go fast. I thanked her, and instead purchased something else. As we casually chatted while she rang me up, she said "we have two booster packs (of one piece) but I'm saving them in the back until I get paid" I was stunned at this. I almost couldn't believe what she told me. I don't understand can employees hold things for themselves in the back? Most stores I'd work at, prohibited that. And look, I know we all do stuff like this but you definitely don't look a customer in the face and tell them this?? It's like a slap in the face to tell them that you do have the product they've come in looking for, but will not sell it to them. I don't get why she told me this. It felt very much rude. I will probably not come back to this store, personally. So over all, nice girl but maybe keep stuff like that to yourself.

Negative experience: Daughter went into to look around as they do at all the game stops to see what’s new or traded in, well the employee working on Sunday October 8 2023 at 730 pm had her mother there waiting I assume as a ride home well she was assuming my daughter and friend were there to plot a theft ring, kept saying over and over that’s how it starts they come in two then two more come in and they rob the place and was playing security for the store! I am very upset at the fact that you allow people who are not employees there and are allowed to speak about customers that way! Never going back

Fantastic experience: I didn't catch her name, but the girl at the counter was extremely helpful and provided excellent service. She processed my transaction lightning fast, and I was in and out of there in no time at all. Thanks again!

Fantastic experience: Best place to buy video games and systems

Positive experience: I hope I have no problems in the morning I bought a game at 8:48 pm and got home to open it and there was no disc and it was past 9 so I couldn't go back up there

Negative experience: They open at 12 noon and then take a lunch at 2. I'm like you just got here .

Fantastic experience: Great

Negative experience: Bought a ps5 about 4 days ago… my controller is broken and I have to pay $53. I’m sure someone knew it was broken before I bought it and failed to tell me. Be careful what you get from here.

Negative experience: It's game stop.

Negative experience: Do not recommend at all. Went to return a defective product with original tags, receipt, and card used to purchase. The employee (glasses, always uptight) flips over to look at all the fine print policy procedures to find a reason not to take my return.

Fantastic experience: Great customer service and always professional. .

Fantastic experience: We were having difficulty finding some electronics necessary for our YouTube filming setup, and the staff here was very helpful in helping us to find what we needed. Great job!

Fantastic experience: excellent place to find gamer products, occupied a game drive for xbox in other places it was very expensive but here it was at a good price I always recommend seeing the prices first here and then in other places

Positive experience: Courteous staff, fair selection

Fantastic experience: Lots of games good deals too

Positive experience: Didn't find any cool shirts. My husband bought some Marvel series figures that were on sale.

Fantastic experience: Came in, looking for Start Wars Force Fx, but they didn't have any. The associate was more than helpful.

Positive experience: Cluttered

Fantastic experience: Great people, very knowledgeable

Fantastic experience: We needed help finding Cuphead figures for our son's birthday cake topper and the very friendly young lady staff member picked out exactly what we needed from those mystery boxes! She was AWESOME!!!

Positive experience: Place is good, but the trade in system they could better, or when you sell games to the they could give more money for those more popular games

Fantastic experience: Employees were helpful. Got some great stuff on clearance. No hassle in and out shopping.

Positive experience: Friendly staff, lots of games and products. A little pricey, but you pay for what you get.

Positive experience: The prices on the website may not be reflected at your store ‍♂️‍♂️

Fantastic experience: awesome

Fantastic experience: Great selection. Friendly staff

Fantastic experience: They let me pay 5.00$ to hold a game till I got paid ...they are always so sweet and they have everything my kids play and reasonable price at that !

Fantastic experience: The staff is friendly and knows their stuff!

Fantastic experience: Love this place all your gaming needs. Great staff always going that extra step to get what you need

Positive experience: Still to pricy for used games

Negative experience: I would like to make a complaint about some workers that work here

Fantastic experience: Friendly staff

Fantastic experience: Thanks for being so informative and very courteous......

Fantastic experience: Amanda and Sam we're amazing on two visits so far. Both are very friendly and knowledgeable. I don't know much about my system and I'm trying to get something set up for my daughter. Amanda went way above and beyond to help me sort through things and get this set up. Even if you live closer to another location, come to this one!

Fantastic experience: Clerk was very helpful, answered all of my questions, and helped me find exactly what I was looking for.

Fantastic experience: Great place for your gaming needs

Fantastic experience: Customer service is the best.

Fantastic experience: Great experience

Fantastic experience: Friendly helped me with what I needed immediately

Positive experience: Good place to buy games

Negative experience: They gave me a game that was extremely scratched and said 'this was the best one we could find' hey deserve to be shut down.

Negative experience: Went in this morning talked to the guy was picking out some Nintendo switch games and acceries went to register he said t p o That thiswas our black Friday sales come on it's Tuesday chang the price of this stuff changed I will NEVER shop there again

Fantastic experience: Great place for games they always have helpful and friendly staff

Fantastic experience: The customer service here is amazing. Amanda helped me out today big time. She was nice, friendly and seemed genuinely interested in what I had to say. She made the whole process smooth and easy. I'm definitely going back to this one from now one. Best GameStop in town.

Fantastic experience: Great! They have some stuff there! I got these 2!

Negative experience: One of the worker's who helped me was very rude and unhelpful. Would not recommend this place to anyone.

Fantastic experience: Love this store and the workers are super friendly and helpful

Fantastic experience: Nice

Positive experience: Great customer service!

Fantastic experience: Helpful employees.

Fantastic experience: Looooovvee this place!!!!

Fantastic experience: I buy video games at that place

Fantastic experience: Bought an Xbox controller in Lubbock Game stop got back home to big spring and would not sink to my Xbox had already threw away the packaging but I had my receipt went to big spring location no questions asked to care of me and got me another one got home worked perfectly.

Fantastic experience: Great place to get all of your games for a great price.

Fantastic experience: Perfect nothing better in my opinion

Fantastic experience: Loved it

Fantastic experience: Helpful never had a problem

Positive experience: The tellers were nice and polite great help thanks

Fantastic experience: Very friendly, personable love this store. If they don't have it they have no problem finding it.

Fantastic experience: Has all my favorite games 10/10

Fantastic experience: Very helpful staff and good stock!

Positive experience: Pretty ok place.

Fantastic experience: Very nice customer service

Fantastic experience: Love their choice of games for my grandson

Fantastic experience: Had exactly what I needed and got it to me quickly for a lower price than another store.

Fantastic experience: They are always helpful and greet you with a smile.

Fantastic experience: Being a member has good perks.

Negative experience: Staff there is not professional and lack knowledge of the games they sell,and staff do not greet there customers.

Fantastic experience: Best place to go for gaming needs

Fantastic experience: Always friendly and they are gamers so if you want a conversation about games or gaming it's always available.

Fantastic experience: This place is ran very well. The dark headed young lady that runs the show is knowable, sweet and eager to help make the right decision while shopping. I'm thankful to have such a great place to go for video gaming needs.

Fantastic experience: The staff here are the most friendly and knowledgeable people! They went above and beyond during the busy holiday season and put the customer first! I would recommend this game stop to anyone!

Fantastic experience: Way above and beyond service. The staff at this store are extremely helpful and put the customer first! They know how to make a lifelong happy customer while also ensuring the financial success of the company. Beneficial combination for everyone involved!

Fantastic experience: They have all the games you could want, along with other items. Staff knows what they are doing and are knowable about all games an system's.

Positive experience: No positive or negative feedback.nothing makes them any better or any worse than any other GameStop.

Fantastic experience: Love coming here for my boyfriend! When I have a question, they are beyond knowledgeable!

Fantastic experience: Cashier was engaging and you can tell he likes his job.

Fantastic experience: They are extremely helpful and they provide wonderful customer service!

Fantastic experience: Good place for used games & game gear

Fantastic experience: Great service

Fantastic experience: Excellent service and great staff

Fantastic experience: Always taking care of us..friendly, fast service!

Fantastic experience: Awesome

Fantastic experience: Love game stop

Positive experience: Warm

Fantastic experience: Love the game selection

Fantastic experience: Friendly staff. Good prices on games.

Fantastic experience: WoW

Fantastic experience: Quick pickup for gift cards for gifts

Positive experience: Most times they don’t have something

Fantastic experience: Best place to get games obviously.

Fantastic experience: Games

Fantastic experience: Quick service