GameStop

Fantastic experience: Josh at the Sir Barton way location in Hamburg took excellent care of me today while handling other customers on top of dealing with me. It’s nice to see real work ethic and customer service in this day and time, thank you again Josh !

Positive experience: Great selection.

Fantastic experience: If you like games for video this is the place to go. They have lots of other things as well. I recommend GameStop

Fantastic experience: I went on Saturday to trade in 2 Xbox’s and to buy a new Xbox one S! Amazing service!!! It was super busy but they still were able to juggle it all. Josh was the one who helped me and he was very nice and had amazing customer service! Gave me a great deal on my 2 original 2014 Xbox ones that I brought in. I was expecting to get maximum $30 for the two of them but I ended up getting way more for them! I will definitely be visiting again!

Negative experience: Don’t buy from here they don’t do returns on new items

Negative experience: Shipped me yet another busted PS5 Pro. Second time, and because it's an online order I can't return it in the store and have to make my way across town AGAIN to ship it back. Bought all my game systems from GameStop, but never again.

Negative experience: Go to gamexpress they low ball here! Your met with attitude and objections here. What is completely ironic is I bought a switch 6 months ago and went to trade it in they claimed it was damaged. You’re a failing brand and I will never come back!

Negative experience: Would not recommend this branch. Horrible service. The person in charge kept answering phone calls and totally ignored us. He was very rude as well.

Negative experience: A very weird experience to say the least. I took my Xbox to return in. Xbox was in great condition, but for some reason one of the employees (taller black guy with glasses) who was rude from the beginning of me entering the store btw. He refused to take my Xbox series X and his reasoning was he said it was bug infested? I was honestly confused so I took it to another game stop right after and at this new store they took the Xbox and were very polite in doing so. I told them about my other experience just before and they were just as confused as me and guessed that this employee didn’t want to deal with the process of returning the Xbox. Not sure what that employees deal was but beware of him at this location if returning anything.

Fantastic experience: Friendly staff good stock

Fantastic experience: The manager here, James, is always super helpful and makes sure the store is ran correctly. Out of all the lexington stores this one is my favorite as they seems to have the most items I'm looking for and the staff is all super friendly.

Fantastic experience: Extremely polite staff & quick service

Fantastic experience: Always friendly and helpful

Negative experience: Purchased a used controller. With the price being $77 and paying a warranty fee I figured after they took my name and number down that they’d keep that information so I blindly threw the receipt away before trying out the controller(trusting game stop). After several tries the controller would NOT connect to the ps4, and after several attempts with a separate cord we realized the issue was simply the controller. Upon trying to resolve this by trading in the controller game stop refused to trade in. You have to wonder if they are so strict on return items why don’t they test their own items before shelving them !? Next time you shop here make sure to check your device before throwing away receipts because the word of there employees means nothing.

Positive experience: Man working wasn't friendly at all. I spent over 100. Dollars, but will NEVER RETURN. The store itself is very nice.

Positive experience: Affordable prices, nice atmosphere, and great customer services.

Positive experience: Doesn’t really have a wide selection of games. The parking is horrible.

Fantastic experience: James was amazing and helped me find a limited edition game I didn't think I could ever find

Fantastic experience: Clean and friendly, they’ve got such cool stuff here! Was greeting with excellent customer service. Keep it up guys!

Negative experience: Do not shop here! The employees will insert their personal opinions without you asking for recommendations. They will tell you what you are looking for is all wrong. Honestly this store should have closed a while ago. I am in shock that it is able to stay open with the piss poor customer service they offer. If I could give a negative number of stars I would.

Fantastic experience: Everything you need for gaming. We found some switch items and other cool things to check out. Prices are competitive with other places.

Positive experience: Great deals

Fantastic experience: Very good

Fantastic experience: Always a positive experience going to this store.

Negative experience: I’m making sure I leave a review on every social media platform available. You guys need a different return policy, but it doesn’t matter because I’m not buying anymore physical products from GameStop after this. Instead of being able to do an exchange on my keyboard, at the least, I had to just throw my keyboard in the trash which ended up being a good size amount loss of funds/time. So, thanks.

Fantastic experience: Great gamestop with friendly staff

Fantastic experience: Awesome location!

Fantastic experience: Set up nice and really followed the new guide lines for such a small store

Fantastic experience: Staff is super helpful

Fantastic experience: Nice clean store and well stocked. Staff are friendly and knowledgeable. I always enjoy my visits.

Fantastic experience: Because it's showing what I need around me

Positive experience: Staff were super friendly when I visited. Didn't end up leaving with a game though because their prices are not as competitive as other avenues.

Fantastic experience: Great little store

Fantastic experience: My kids love this place. I love that the staff is always nice and patient when answering my many questions.

Fantastic experience: Good place to get game system's, controller's and other accessories for gaming.

Positive experience: I understand gamestops are typically small, but this one is TINY. A very low selection, staff appears to do the bare minimum of cleaning, staff (working at the time, unsure of other staff) greeted us in a very "I don't want to be here" way, and then proceeded to ignore us. I mean we know the feeling of working retail, but I would've preferred NO greeting to what was offered. The store was so small and absolutely packed (staff allowed a family of 6 to come in after us, despite the sign only allowing 4 in store at a time). Even beyond covid standards, due to the small space we felt crammed in like sardines. Stayed for a total of 5 minutes tops, then decided to leave without buying anything due to the atmosphere. Not a terrible store in general with what its been given, but there are much better ones close by.

Fantastic experience: Always a great place to shop so friendly. I always find something

Negative experience: Not only do they not answer the phone any time I call, they specifically decline the call. I know this because it’ll ring twice on one call before being disconnected and then not at all another time but will still give me the recorded greeting

Fantastic experience: Great employees there great stuff always nice always welcoming love this place

Fantastic experience: Good team

Fantastic experience: Always friendly, been going here roughly 12 years

Negative experience: Sold my pre-ordered game. Had to get a refund. I will not shop here again.

Positive experience: This gamestop was well stocked and clean. One of the better ones I have been to.

Negative experience: Some of the employee's here are rude and disrespectful. Will not go back here again. Will take my shopping someplace else.

Fantastic experience: #gamestonk

Positive experience: Decent customer service. Don't always have what I am looking for in stock.

Negative experience: This location is, probably, the saddest I've ever been to, in terms of game merch, amiibos, and even game selection. It has a moderate amount of games, across various platforms, but almost no other merchandise, board game, shirts, or accessories, which you typically see at GameStop. I'd try a different location before coming here.

Negative experience: To much going on in this place!

Negative experience: Will never buy from gamestop again, they will not replace faulty a playstation gift card!

Positive experience: Games some good deals

Negative experience: Called about a controller, told me they would hold it just to get here and be told they sold it after driving 30min to purchase it.

Fantastic experience: Really helpful customer service, I felt like any questions I had about any deals or games where answered and I couldn't complain about my visit. Good service and respectful people .

Positive experience: Very nice staff good on the price

Negative experience: They will never answer the phone

Positive experience: It's a gamestop, what else is there to say?

Fantastic experience: Great supply of gamed

Positive experience: It's still a GameStop and while that in and of itself is a bit of a knock against it I swear this store has the friendliest staff of any GameStop in the Bluegrass (trust me, I've been to most of them!) If you need the kind of products they still carry in the area and don't mind going to GameStop this is the one to go to.

Fantastic experience: Home away from home

Fantastic experience: The staff are knowledgeable and helpful, which is great for those of us who are not video game expects. They really saved me when I was trying to buy games at Christmas. They have games for a number of different systems and have product warranties on them. Not only to they have games and consoles, they have clothes, socks, Pops, action figures, and assorted other miscellaneous video game, anime, or Sci-fi related items.

Fantastic experience: I always have fun looking at their selection good games and looking at the selection that will be coming out soon they're really good about you can pre-order games and having the latest adware for your game systems

Fantastic experience: We went there to look for Wii games and they were extremely polite even though they were swamped. Very helpful and made sure we got the game I was looking for.

Fantastic experience: Friendly staff, very helpful, and a lot of video game paraphernalia!

Fantastic experience: Love it!!!

Negative experience: Game Stop abuses employees and customers.

Fantastic experience: Good service

Fantastic experience: I heard it was closing down sadly

Positive experience: Gave me a lot of assistance which I needed

Fantastic experience: Good customer service

Fantastic experience: My first experience but it won't be my last! James the sales rep was phenomenal!

Positive experience: Good selection of games and nice.

Fantastic experience: Love

Fantastic experience: They was very helpful there sweet as could be

Negative experience: Always friendly staff, but the business itself is a rip off. Sell your games privately if you can. They buy extremely cheap and sell for about 5 dollars below the price of a brand new game.

Fantastic experience: Good friendly staff.

Positive experience: (EDIT) I still do love this gamestop the most, but I mainly love the manager, as he is SUPER friendly. Some staff members (NEW ones) don't know how to work properly and it'll be slow at times.

Positive experience: Good service

Fantastic experience: I can say with confidence that this is the best GameStop ive ever been a patron of. I came in for a preorder - it was easy, no hassel about anything else, and hooked me up with a left over poster from another game that people had backed out of preorders.

Positive experience: Prices are a bit high on used games. Minor pestering from the employees to join their rewards program. Biggest complaint is that the geeky nerd merch takes up more space than the actual games. They also don't have retro games, and they barely have any stuff for PC. It's okay if you're a current gen console gamer, but not much else.

Fantastic experience: The folks working here are always friendly and greet you with a smile. I've spent plenty of time just looking around and chatting with them. Definitely recommend!

Positive experience: A game store that has too much junk!

Fantastic experience: I like going there because every body is so nice

Fantastic experience: Very helpful staff.

Fantastic experience: Got what they wanted

Negative experience: My son picked out three pre-owned games for two different consoles. The store didnt have any of the chosen games in stock.

Fantastic experience: Cool, small place. Always busy, always full of fun helpful staff.

Negative experience: Waited on the phone for someone to pick up twice, no one answered, came in the store, 2 people were busy cashing people out, I understand, I think there was another worker idk, they did not have what i needed, I wasted money coming to this store

Fantastic experience: Great place and the staff very helpful!

Fantastic experience: The employees here are always friendly and knowledgeable. Better yet, this location doesn't have any shootings or robberies nearby. In this town, that's important!

Fantastic experience: When I go into a Game Stop, I always get the help I need. Great service!

Positive experience: Good place to buy sell trade games

Negative experience: I visted this place 30 mins ago. It was not busy . The 2 men worked behind the counter did not acknowledge me or my son for the 10 mins we were in the store.

Positive experience: Only 1 person serving customers.

Fantastic experience: Ashley knows her stuff and is super helpful. Great suggestions!

Negative experience: Please open at posted hours

Positive experience: Store is very small. Not a place you want to spend more than a few minutes in shopping.

Fantastic experience: Best customer service, super friendly staff

Fantastic experience: Awesome location with super friendly and helpful people working there!

Fantastic experience: I always have good service when I visit this location but the GM Brandon is outstanding! He's attentive to his customers and always knows what games I would love. I visit this store more then my local one cause you can't get the same service locally, due to they barely pay attention to who's in the store.

Fantastic experience: The manager of this location is probably the friendliest guy I have ever met. While Gamestop can be a rip-off, I keep coming back because of the manager. It isn't their fault that corporate makes the prices and trade in values!

Negative experience: The lack of communication it is not a good place to go if you want to do business and I say that because the gentleman told me that he couldn't take my old Xbox 360 without having my remote control for the system and that was find, so left the store and I went all the way back to the house and came back the gentleman informed me that he couldn't take the control because the nods was all worn down so the moral of the story is that they didn't want to give me any money for my system to buy the Xbox one but I Bought it anyways .