GameStop

Fantastic experience: Nice staff

Negative experience: Don't expect to sell anything here. They'll find pristine items to be defective and will just give you a "tee hee, it's our fault, not yours".

Negative experience: I despise walking into a GameStop now. The vibe and feel is so...bleak. Only come here if you're just killing time, really.

Negative experience: Garbage, will go out of business. Just a resale store now. They get Pokemon cards and then double the price and sell them. Praying on their downfall

Fantastic experience: Excellent place to get the best games with affordable prices! 10/10 recommend! The workers there are great and will assist you with anything you need!

Negative experience: Good luck getting them to answer the phone for any reason

Positive experience: Great staff very helpful friendly service

Fantastic experience: Greatest customer service ever . They really do go the extra mile for there customers .

Fantastic experience: I had never been to a Gamestop with retro games and consoles before. The manager Mark made my Christmas. I walked out with a new to me PS3. Best Christmas ever. Definitely check it out.

Fantastic experience: 好味道

Negative experience: *DO NOT COME TO THIS GAMESTOP* I got my girl to come in to pickup an order of multiple SD cards. The employees proceeded to raise his voice at my girlfriend assuming it was to resell and saying stuff along the lines of “We know this is for reselling and we hate resellers” and “to tell your boyfriend to stop doing this”, overall pushing my girl to damn near tears just because she was picking up multiple SD cards for me. She never mentioned anything about reselling, however the employees made her feel very uncomfortable with the whole situation. The employees were very unprofessional and should not be making unprofessional comments just because his personal opinion and assuming things of “I hate resellers”.

Fantastic experience: Friendly staff, very helpful !

Negative experience: This particular gamestop is completely unprofessional. First, I called beforehand because I've been looking for this game for a bit and I see they have one. Then I call and ask to make sure they have it and please hold one for me as I'm coming a long way and on a limited time. He doesn't ask for my name, I have to ask if he needs it. I finally get there and he didn't pull it and sells the only copy to the person in front of me. The manager or managers don't offer solutions, they don't offer apologies. They tell me I can yell at the employee which horrified me. I work in retail, why would you tell someone they could yell at one of your employees?! There may have been one more somewhere but I don't have time, I have to get back to work, I ask if they can send it to the gamestop near me as an apology for messing up. They ignore me and never answer. This is why people go to Amazon or spend money elsewhere because you guys can't even follow simple directions and don't care about making things right. I hope you don't do this to other people ever again. Jerks.

Fantastic experience: Great place to buy video game consoles, games & accessories, they also have Pokemon cards & magic the gathering.

Negative experience: I went in looking for something I had gotten at a different location But here they didn't have a clue what I was talking about not helpful at all

Fantastic experience: yeah good

Fantastic experience: Midnight release event was a lot of fun! Staff is great and made the night fun for everyone involved.

Fantastic experience: Came in for the Legends ZA drop, very fun, amazing environment!

Fantastic experience: This is my local GameStop. I love this place. They are super friendly, especially with young kids. Very knowledgeable staff. I will never stop coming here!

Fantastic experience: Awesome midnight release party

Negative experience: Staff here seem disengaged and not friendly. Stock is ok. I'd find another gamestop.

Negative experience: Staff needs better training. Very rude act like you are bothering them by entering the store. Makes you feel stupid if you ask a simple question. Rather go out of my way and drive to another store

Negative experience: The young lady who I will not name is very rude. She will rather send you out the store than help you, if you are looking for a helpful and inviting environment I can’t force you to go elsewhere, but I highly recommend not coming to this location.

Negative experience: They do not answer the phones. Last time I was there they were talking about my physical appearance as I left and it was really uncomfortable

Positive experience: It's hit or miss depending on who's working. There's a female supervisor who slow in everything she does. If there is a line and you don't have time just leave. Pretty slow majority of them with the exception of one guy. He was pretty great.

Fantastic experience: Great store kind of tucked away,

Positive experience: Do they ever answer the phone at this location? Starting to regret going here. Should've waited for the other location to have a copy of the game I wanted smh.

Fantastic experience: Awesome staff!

Positive experience: This gamestop has been here forever, before it was a gamestop it was a funcoland. the staff are friendly and it is well run unlike the one in Nicholasville. Modern gamestop is a shadow of uts former self but that isnt this store's fault.

Fantastic experience: I talked to Mark while I was there, he is the man. He helped me with what I came in for and convinced me to buy a few more things while I was there.

Fantastic experience: Mark was so helpful and kind!! Thank you so much

Fantastic experience: Mark did an amazing job grading cards, selling cards and getting my trade in done all in a professional and timely manner, for there being 20 people in the store, I was only there about 20 minutes and Mark did everything in his power to make sure it was a good experience for everyone!

Fantastic experience: Great place to send cards to PSA for grading!

Fantastic experience: Lovely GameStop. Employees were extremely nice and talkative. Had a good time.

Fantastic experience: Fantastic staff and well-kept store! Mark is super cool every time we go in. He’s always kind and helpful! If anyone deserves a raise, it’s him! Talk to him if you go in and he’ll hook you up!

Fantastic experience: A++ customer service.

Fantastic experience: Love it

Positive experience: It's a Gsmestop, so you get what you get. Staff is friendly and they do have people that are knowledgeable about PC stuff which is handy.

Fantastic experience: I had to make this review in response to the previous review written by Cameron Tapscott. It is appalling blatant lying is allowed on these reviews so allow me to set the record straight as a customer who stood in line for 45 minutes prior to GameStop opening this morning. In total there was a line of about 30 of us before the store opened. The manager opened the store approximately 15 minutes early in respect to us customers that arrived early and were waiting in line outside in the cold. The person putting the employees on blast in the previous review would not have gotten any cards regardless if the store opened at 10am as opposed to 945am as the rest of us who had prepared to buy Blooming Waters Pokemon cards knew to arrive early enough to get a spot in line before they sold out. The employees should be praised for opening early and preventing us from waiting any longer in the frigid cold than we already did.

Negative experience: We were specifically told the store opened at 10am for a release they only had 20 of. We got there 10 minutes early to receive the news they had opened early and sold out. Very disappointed in the employee that gave us misinformation.

Fantastic experience: Today, I witnessed a concerning incident in the store. A customer entered in a highly aggressive and confrontational manner, using inappropriate language toward an employee. Despite this behavior, the employee remained professional and took the time to explain why the customer’s request could not be fulfilled until a specific step in the process was completed. From my understanding, when making large purchases, customers often receive a fraud detection text message asking for confirmation to process the order. If this step is not completed, the transaction cannot proceed. It seemed the customer was unaware of this process and directed undue frustration toward the employee. What stood out to me was the customer’s blatant disrespect and rude behavior, especially as this unfolded in front of their child. In contrast, the employee, who I believe may have been the assistant manager named Jeffrey, demonstrated exceptional patience and professionalism. To Jeffrey: You handled a difficult situation with grace and excellent customer service. Please do not let disrespectful customers discourage you. Your dedication has earned my loyalty as a returning shopper. Keep up the fantastic work!

Negative experience: Bought and paid for a PS5 Pro online! Waited 2 hours and went to pick it up! The assistant manager looked at the computer and he said I see where you paid and everything is clear and then would not give me the console for whatever stupid reason! So I cancelled the order and left! This guy lost game stop over 800$ and a customer who will not return to any game stop ever again! I highly recommend not going to the franchise! Customer service is ignorant 100%

Fantastic experience: Laura was amazing!! Helped with all the Christmas gifts I knew nothing about!

Fantastic experience: The good folks working there are super helpful and knowledgeable. Really appreciated Mark taking care of my cards and me, and talking me through their PSA process. Would recommend to any card collector!

Negative experience: staff was being smart and i asked them to help me with my game system they sold me and they would not help so now i’m stuck with a playstation that won’t even work

Negative experience: Walked into the store at 7:30 to do a trade in and the tall white gentleman with stupid curly hair turned me away. How rude and literally only 2 people were in the store. I called corporate and they informed me that there is no such policy. I will never come to this location again

Fantastic experience: Highly knowledgeable staff. The two individuals working when I went in and visited were able to answer all my questions and then some. Availability and pricing of most items in the store seemed to be on par, if not better than most places. I love visiting gamestop, even in my 30s.... Makes me feel like i'm a teenager again. Will be back soon and definitely recommend them for anything gaming related!

Fantastic experience: Excellent customer service and great selection of funko pops!!

Fantastic experience: We had the BEST experience in this GameStop. The guy with the ponytail and light skin was awesome and very friendly and fun. He made the experience that much better! Definitely recommend this GameStop!

Fantastic experience: Best place I've bin this guy with light skin and pony tail that was also a comedian was awesome Hopefully he reads this your awesome dude

Negative experience: I came in to exchange my controller, and nobody was in line. I stepped up to the register and Brian tells me that he’s just got in and he needed to take a couple transactions before he can exchange my controller and slip me in line. The other representative finished a customer and grab my controller And exchanged it for me in minutes while Brian was still working on the same transactions he skipped me with. In most customer service stores , I’ve always thought that it was a first come first serve thing. It was obviously noticeable to Brian’s other coworker, as to why he hurried up and jumped on my transaction. I just hope that nobody else have this experience coming here.

Negative experience: If I look on the website and see an item available for trade in, I shouldn't be told at the store that they're refusing trade without them even looking at it. Don't bother taking trades here.

Fantastic experience: Very good place to shop for games electronic

Negative experience: Walked in trying to purchase I was told to come back in 30 min for a break and it ended up being a hour. People have stuff to do keep your word!

Fantastic experience: Usually has what most of them don't

Negative experience: Once a good place. The people that get employed here have ruined it and the customers of this area have taken the hit for that. Won't ever shop here again.

Fantastic experience: Great store and great staff

Fantastic experience: I bought the new Zelda Treats of the Kingdom!!! Haven't stopped playing yet

Negative experience: Thanks for the dirty disc

Fantastic experience: Answered all my questions.

Negative experience: Been calling for 3 days no one will answer the phone

Positive experience: Typical GS. One person working. Had to wait a bit.

Fantastic experience: Place to go for games,gaming systems, controllers anything game related, good prices and knowledgeable staff,

Fantastic experience: I went to GameStop this morning to buy a Nintendo switch game that my son had asked for. I had looked it up online very quickly and it had a little Japanese boy on the front. I asked the guy if it was age-appropriate for 11 and the salesman said absolutely not. “It’s for mature audiences and from from what he’d seen there’s blood and killing m. I don’t know what kind of mother you are but I wouldn’t buy it.” I said, “ok thank you for your honesty. We will not be getting that game for him.” They didn’t make a sale today, but I’ll be back for sure!

Negative experience: Walked in and there was one customer ahead of me. Employee asked me if I need help. I said I’m looking for a headset for a ps5. He said he’d be right with me. The customer leaves so I’m by the headsets seeing which one I’m going to purchase. 10 minutes later I’m still waiting for a headset. The other employee is on the phone with a customer walking around the store looking for something. The guy I originally talked to was on the computer. I assume the guy on the phone couldn’t find what the customer needed so he gives the guy I talked to the phone. Now he’s looking for it throughout the store and in the back. Meanwhile I’m waiting! They hang up the phone. Now a new customer comes in! By listening I find out it’s a new hire. They’re trying to show him how to log in! Meanwhile I’m still waiting to purchase my headset! So after approximately 15 minutes of waiting “ I know this because I was on the phone “ I leave! Went right around the corner to Best Buy and purchased my headset!

Fantastic experience: I cannot stress you enough; the sweetest people you’ll ever meet. I’m so sad I didn’t get their names but my boyfriend and I were selling an IPhone and they were so sweet and kind to us and I throughly enjoyed talking to them about the nintendo switch and games! it felt like i was talking to friends, I will definitely will be going back to get my switch lite when the time comes!

Fantastic experience: Employees really know their s**t!! Their prices are great, their inventory is usually really good, and the employees are always really knowledgeable and helpful with everything you need!!

Negative experience: Terrible place to shop because they haven’t carried anything I have needed.Ps 5 hasn’t been in stock nor games

Fantastic experience: I love GameStop

Fantastic experience: Nice little store that had a really good selection of items

Fantastic experience: Without a doubt the best Game stop I have ever had the pleasure of doing business with. Super clean store, easy to find, great selection of games and collectibles, and fantastic staff. Of all the Gamestops in this town, this is the only one that I will be choosing from now on solely based on staff performance. Above and beyond does not begin to describe the associates at this location. I came to sell a controller (which was a super quick an easy process by the way), and ended up buying quite a few tokens for one of their gatcha machines. I didnt get a single repeat out of ten tries, which was amazing mind you, and the staff who assisted me was phenomenal. Very friendly, quick, and highly knowledgeable. I absolutely reccommend this particular location above others.

Fantastic experience: Very busy

Fantastic experience: We stopped in with my youngest for him to pick a game for his birthday. Adam was kind, caring, respectful and offered endless patience despite the business of the store. Thank you for making this 9 year old’s birthday amazing.

Positive experience: Just a gamestop

Negative experience: I preordered a funko pop around 2 months ago and they finally received it a few days ago. I got a call and they never once said they only hold for 48 hours. I couldn’t make it in until after the 48 hours and they said they sold it and could either order me another or refund me. How can you sell something I paid for 2 months ago? At least mention when calling that you have 2 days to pick it up.

Fantastic experience: Mark is top notch, will always shop here

Fantastic experience: Nice staff. I ended up ordering online and my Nintendo switch was delivered in less than 24 hours! GameStop is changing for the better!!!

Positive experience: Good selection but it seems as if every game I get here doesn't work and I have to get a refund.

Negative experience: This store and manager are horrible, don’t waste your time going here. Go straight to the website. That’s where they will send you.

Negative experience: Horrible service. 1 hour long line

Positive experience: The selection seems to be dwindling. Prices are good and the staff is helpful though.

Fantastic experience: 5 Stars for Reggie.

Fantastic experience: Mark the store manager helped me get the controller of my dreams when the other GameStop’s in Lexington failed too! Thanks Mark!

Fantastic experience: I ordered online recently and my order shipped the next day!

Positive experience: Not very friendly.

Fantastic experience: I found every thing and i love this place 5 stars

Negative experience: Worst GameStop I’ve ever been to. Bought a brand new controller and it broke within a week. They would not let me exchange it for a new one even though I had box and proof of purchase. Do not go to this store!

Positive experience: Sales associate on Aug 17, 2020 was a huge help to a 6 yr old Mario fan! Thank you! We will be back for more Nintendo products for sure!

Negative experience: I buy most of my consoles at GameStop and sometime trade games in there, utilizing the used price options there. This particular GameStop basically accused me of stealing, if they tracked anything, they would see that the things I traded in there were purchased from them, by me

Negative experience: Rude

Fantastic experience: This store has GREAT MERCH! The staff are super helpful about finding the game or device/accessory you want even if it isnt at their store. Good selection of games too

Fantastic experience: Has the most recent games in stock.

Positive experience: The staff is friendly, it is a typical gamestop, nothing special. They have nice sales on occasion.

Negative experience: A friend of mine was made fun of at this store by associates when he was confused about a policy. I was told by a an associate over the phone that the store manager would be calling me to discuss the issue. No one ever called me. I called about eight times and no one answered . What horrible customer service.

Fantastic experience: Very nice people !!

Fantastic experience: Got my Nintendo switch with joy-con controller, mario party game, Spyro the dragon trilogy game. customer service was good.

Fantastic experience: Workers are friendly and knowledgeable

Fantastic experience: Friendly service.

Fantastic experience: Friendly staff

Fantastic experience: Dependable people looking to be helpful