GameStop

Negative experience: Fear mongering based sales and unethical marketing practices.

Fantastic experience: These guys rock!

Fantastic experience: Updating in 2026 because I had a really amazing experience there on Tuesday the 17th of March when I went in to trade in my PS5 to upgrade to the Pro version. This store was absolutely SLAMMED when I got there with console trade-ins and high-difficulty sales. Johnny(sorry if it's spelled wrong dude) was professional, attentive to everyone in line, and helpful despite being overwhelmed by so many things to do all at once. I was a shift lead at a now defunct gaming store for a while 20 years back and if the people I worked with were all as good as he is I would have had a much easier time with it. Give that guy a raise! He deserves it! People like him are what's keeping this company afloat.

Negative experience: I literally WATCHED the employee ignore my repeated phone calls. This is the only location open until 9pm near me so I drove to it after calling 5 times and each call going unanswered. When I arrived, the employee was already locking up the front door to leave even with more than 15 minutes still left before closing. I have screenshots and video of her locking up and leaving and everything. Highly disappointed in the unprofessionalism of this employee. Heavier set female with dark hair up in a bun. Definitely reporting and leaving reviews about this.

Fantastic experience: The staff here are incredible and go above and beyond every visit. This is the best GameStop in the area, we drive extra for this location every month because their team is so great.

Fantastic experience: I know they've been downsizing, but they're keeping it going in spite of fewer and fewer people still using game consoles. The one I went to had staff who were informative, helpful,and wise, and gave me a fair price for the items I brought in--at a time when I really needed that. Thanks, guys, for having integrity, understanding, and being patient enough to explain how the process works and why they do or do not purchase specific types of consoles and their peripherals. It inspired my trust and respect for you in a world where there is so little of that anymore. Please keep up the good work.

Fantastic experience: Great people great place!

Fantastic experience: Great

Fantastic experience: Easy parking. Staff was friendly and welcoming. They greeted me as I entered. They had exactly what I needed and the purchase process was professionally handled.

Fantastic experience: Very friendly and helpful!

Fantastic experience: Danielle was incredible and went out of her way to help me find what I was looking for and was extremely kind to me and I appreciated her service so much!

Positive experience: Excellent customer service very knowledgeable in game equipment and games. It’s a very good GameStop to go to.

Negative experience: I gave them 1 star only for this location. When we walked in today with a PlayStation to trade in, instead of being greeted with kindness.. we were greeted with “we don’t do trade ins, this has been something that we haven’t done for 9 months” as if we knew this information… she could have said “hi, welcome in.. I just wanted to let you know that unfortunately we can’t do trade ins at this moment due to our system.. but I can certainly provide other locations that do that?” No, it was straight to the point. “We don’t do trade ins” very rude and not customer service friendly.

Fantastic experience: Pokémon ?

Negative experience: Apparently “only this GameStop can’t take trade ins” But dude named Aron and just sit and talk to his friends on his shift, definitely one way to please customers send them somewhere else. Garbage.

Fantastic experience: Amazing environment and customer service!!

Fantastic experience: All the games you could ever need

Fantastic experience: Workers where friendly

Fantastic experience: Super nice associates who care about cleaning pre-owned products

Negative experience: Customer service is terrible from both ladies working. No greeting when I walked in, just an 'I will be right with you'. No one else was in the store. The Return Policy is understandable, but how about explaining without an attitude. Communication was horrible and aggressive. I recommend a different location. Better service received at the Market street location.

Fantastic experience: Visited the store on 6-11-24 around 7pm. I believe it was Erin who checked us out. Phenomenal customer service! Thank you so much!

Negative experience: The store refused to return an opened product one day after purchase and also brought the receipt. The claim is that they do not take back cards - the store clerk confirmed on exit that we could return them. The receipt does call out that trading cards are non-returnable. Also, right before that, it does say unopened new products are returnable.

Fantastic experience: Danielle was AMAZING! Her knowledge about games, Pokemon cards is incredible and most of all she's passionate about helping customers. I would rate 20 stars if I could!!

Negative experience: Very expensive place. But they had a lot in stock. Doesn't open tell noon which is crazy to me. Worst part is they went from 5 stars 2 months ago to 2 stars. The employees can't figure out what's going on anymore and barley know how to work the computer. Don't go on the weekends the lady that works is to stressed out and gets confused really easy, also takes about 15min per customer. I am now driving to a diffrent location to do my pre orders.

Fantastic experience: Love games entertainment

Negative experience: The dude at the counter was rude, he was laughing and acting like I have no idea about video games or the consoles, he was completely nice to the guy in front of me so I don't know if he's just sexist or what but I'm pissed.

Fantastic experience: A associate was able to help me trade in my old console for a next gen one and gave me even a few discounts I came out with a next Gen console paying almost nothing

Fantastic experience: Very knowledgeable, very friendly, best experience at any Gamestop.

Positive experience: Not very many wii games.

Negative experience: IDIOT ALERT, IDIOT ALERT!!! buyer beware anyone buying headphones or controllers, as I just purchased a headset and only one side works. These lazy morons can't even plug in a headset to check if it works

Negative experience: So i just looked this place up an hour ago and it said open until 10pm then I get here, its closed and the time on here is changed??

Negative experience: Multiple times now, I’ve gone hoping to buy a game only to see the store shuttered up well over an hour after they were supposed to have opened. Do they not want people to spend money? At one time I waited another hour until a whole one employee finally showed up, took another half hour to open up shop, then told me the reserved copy of the game I’d preordered that was supposed to be ready to pick up that day actually wasn’t in stock. It was RELEASE DAY. Completely ridiculous.

Fantastic experience: This is always a great place to go. Super friendly staff. Very knowledgeable on games although not usually the best price around sometimes you can find deals. If you are picking up a game day 1 and not waiting for it to go on she this is the perfect place but if you are looking for any discount you can usually find it cheaper somewhere else. That said they keep up on all things video games. I haven't met an employee that wasn't a gamer themselves and at launches I've seen many of the employees waiting on line with the rest of us to get the new game. When understaffed I've even seen them after grabbing their game clock in to help for an hour to get everyone else their game since only one person was put on checkout.

Fantastic experience: Good stuff

Fantastic experience: Great location friendly staff.

Fantastic experience: This place is really great and laid out well. Not cramped and lots of selection. Employees were nice too

Positive experience: Great place to trade in games and consoles, ect.. & of course purchase other one's. Of course they do have the latest games in stock.

Fantastic experience: Very grateful for your knowledgeable and caring employee Danielle! We will be back!

Fantastic experience: Always fun at Gamestop! Knowledgable staff! Lots of laughs sharing game experiences. Bought a Switch and two games for one of my kids. Easy-peasy. Saved a bit on a used game too.

Positive experience: The staff was friendly and helpful.

Fantastic experience: Danielle was great on the phone and helped me with every need. Thankyou!

Fantastic experience: My daughter and I started collecting Funko pops about 6 months ago and this place has very knowledgeable and helpful employees to help me find them.

Fantastic experience: Guy at the front was great! Gave awesome recommendations and got me all setup

Positive experience: Not very busy but has what I wanted

Fantastic experience: worth it.

Fantastic experience: Behr was super friendly and helpful. Will be a regular customer from now on.

Fantastic experience: Guy here was cool and helpful. Felt bad for dropping in 4 minutes to close. They didnt have the Star Wars The Old Republic cartel coin cards. However I appreciate helpful staff and great conversation.

Fantastic experience: It's a great store with great people

Fantastic experience: Good staff, good deals!

Negative experience: Contacted customer service after having signed up on their notification list and wasn't notified when they released the Ps5s they had for launch day. C.S. rep told me there was no such list? Then texted me a link to sign up on the same list that "didn't exist?"!!! I sent her a screenshot of the list and asked her if that wasn't a list and received no more responses from her? (Great customer service right?) Then to top it off it seems she banned me somehow because everytime I try to go to a gamestop website it tells me access denied,!? WORST CUSTOMER SERVICE EVER! (Edit:11/16/20) Received a "reply" from a different C S. Rep. Apologizing for the miscommunication and telling me that the list was for future game notifications not for the P.S. 5 release. I responded with a screenshot of the page which had a large P.S. 5 logo on the top and under that it said 'signup for notifications" and Then I commented that I was sure she could see why people were confused to begin with and that just maybe they should consider moving the notification sign up to a different page''....they still never moved it as far as I know. (Update) To make matters even worse, they're now forcing their customers that want to buy a Playstation 5 console, to buy it in a "package" with certain games and accessories to further line their pocketbook! They refuse to sell just the consoles themselves!? Way to gouge your customers Gamestop!

Fantastic experience: Helpful staff...helped me make the right purchase for me.

Positive experience: The employees were friendly and helpful. They had one of the two items I was looking for.

Fantastic experience: Friendly staff! They know me by name now and greet me every time I come in

Fantastic experience: It is a pop culture wonderland!

Negative experience: I went in there today and asked if I could do a warranty exchange on my controller, but my box with receipt was lost and I was told my warranty was on my power up rewards account so it can be looked up. The employee was very rude about the whole deal and told me “even though you have insurance, that doesn’t guarantee you a new controller” whats the point of getting insurance then?

Fantastic experience: I didn't get the name of the clerk but he was so friendly,, knowledgeable and he gave such a wonderful experience.

Fantastic experience: Josh is super knowledgeable and makes shopping easy and fun. Only come here to do my trade ins and purchases.

Negative experience: answer the phone to start with.

Fantastic experience: Great place, they got just about everything I'm looking for.

Fantastic experience: This is our favorite location. The staff is incredibly helpful and always so upbeat and friendly when we come in here. They always give us recommendations on how to get the best deals on what we are purchasing and that's something you just won't find at the larger stores like Wal Mart or Target. Our boys love coming here and we wouldn't go to any other location because that's how awesome they are.

Fantastic experience: I get all my online gaming money here

Fantastic experience: Absolutely hands down the best staff and always has the hottest collectables

Fantastic experience: This is my favorite Game Stop, the staff is very friendly any knowledgeable , Savanna is an expert gamer and I trust her opinion when purchasing a new or unfamiliar game. I have been a loyal customer to this particular store for years and is the only location I go to, due to the excellent service . Keep up the good work. Thanks.

Fantastic experience: Always awesome in this location and great with my kids!

Positive experience: Staff can be a little TOO helpful when we're just browsing. Had groceries in the car and essentially had to just inch toward the door until they got the hint. Definitely don't mention any interest in anything unless you have an extra hour to spare!

Fantastic experience: They are chill, always cool about helping out

Fantastic experience: Great employees clean store stocked well

Fantastic experience: The service is great. Josh and the other staff are very kind and helpful here. I suggest going here

Fantastic experience: Good customer service. The girls were extremely helpful

Fantastic experience: Love, love, love this place. Best customer service in the world, these guys are super helpful and nice 11/10 highly recommended.

Fantastic experience: O always get great service at game stop, no matter which one i go to.

Fantastic experience: Video games.

Negative experience: Called at 5:57 to see if they could pull a game for me on a Sunday when I was a minute away just to save time. Was told they already closed out all their computers by Shana. Pulled up at 5:59 and the place was locked down and shuttered up. I guess they mean they want to leave at 6:00 at this location, not close at 6:00. My husband worked at Gamestop for a year, his store never closed 5 minutes early. Lazy employees and definitely not the first time we've had an issue here.

Fantastic experience: This GameStop is always nice. The employees are friendly and very helpful.

Negative experience: Some of the laziest employees, since my passport didn't have a thing to scan and autofil the section the employee didn't wanna fill out he didn't wanna take the trade in. Lost a customer of a few years today

Fantastic experience: Employee was very friendly and knew her stuff.

Positive experience: Good service, helps me alot!

Fantastic experience: Paid off my game staff is friendly

Positive experience: Good place to get used games

Fantastic experience: Great service at busy Christmas season too

Fantastic experience: Awesome and kind people

Fantastic experience: I've never had a better experience here. The employees are all great at helping me find new games and they're very knowledgeable.

Positive experience: Good deals on used games and contollers

Fantastic experience: Great staff always very helpful and professional.

Positive experience: It ok.i buy my games here

Negative experience: Prices were abysmal. Service was terrible. to give you an idea, I was carded buying the new cod, because you have to be 17 or older. I'm 24, I have a full beard, I was in my work uniform, and I was buying 200$ worth of other merchandise. Apparently GameStop doesn't carry xbox live gold membership cards, either? There's better stores nearby.

Negative experience: Milan spent 15,000 of my points to renew my membership for "free" after I told her NO last week. 15,000 points takes spending $500-$1500 depending on your membership level and I was saving my points for something else which now I can't afford as I'm 15,000 points short. They care more about their numbers than the customers at this location and will take advantage of you. She didn't get so much as a slap on the wrist she probably got a high five for getting another membership sign up. Guys at another location told me she's a brown-noser and well liked by the higher ups and there's nothing they can do. I recommend avoiding this "prestige" store (especially if you value your points) because prestige basically means they meet unrealistic preorder and membership sign up quotas by taking advantage of customers. I've dealt with other employees at this location several times and had no problems so maybe it's just Milan that's the problem but it's up to you if you want to take that chance. There are plenty of Gamestops around Mesa.

Fantastic experience: This Gamestop is always friendly everytime I go there. The Store Manager, Josh, is very knowledgeable and always willing to help. This is one of 2 locations that my son and I frequent most, by choice.

Negative experience: Love GameStop, but no answer on the phone 10 different time on 2 seperate occasions today

Negative experience: I have called nearly 20 times on 2 separate cell phones , the lazy workers NEED TO BE FIRED . None the less , I will continue calling until I get an answer, every GameStop is lying about the stock they have especially the GameStop on signal butte and baseline , he lied straight to my face over the phone about him having controllers, I regret not going to best buy

Fantastic experience: Found some really good games an all my questions where answer an very helpful

Fantastic experience: Good

Fantastic experience: Awaome

Positive experience: Helpful friendly staff. Even made recommendations. I'm a firm believer in gamestop.

Fantastic experience: Very helpful and courteous customer service. Super informed and really accommodating even though they were quite busy. Definitely returning.

Positive experience: Staff very helpful

Fantastic experience: Josh is the very best!!!

Fantastic experience: I get all my games from there and the people there are so nice and helpful

Fantastic experience: Always awesome customer service! Love these guys! Interactive with there customers! Definitely gonna buy one of those lightsabers next time I go in! Thank you!

Positive experience: Good selection of DS games