GameStop

Negative experience: Do not come to this location. Go to ANY other store. I wanted some controller extenders, and saw cute Minecraft ones in the PlayStation section that I liked. I have an Xbox controller. I did research, for some reason only looked at one website that said they would fit. Should have done for the research , that's my mistake. Went back to return the item less than an hour after purchasing. Apparently They have a line on all receipts saying 'only unopened products are eligible for return within 15 days of purchase.' ALL gamestops accept returns of any kind as long as the item isn't broken or damaged. The support agent i was on the phone with will be flagging this location. Should be getting a refund or store credits soon, just completely do not agree with this locations practices. I've been to many gamestops, and returned many opened products throughout my life growing up, and have never ran into this issue. Poor practices. Terrible location.

Negative experience: Jeeez I should have read the reviews first. Just completely incompetent staff. The girl with the mustache told me if I was selling my Xbox series x I would get $250 but really that was in store credit. She also neglected to tell me the Venmo would take 24/48 hours. Just awful never again

Negative experience: I would avoid buying used controllers from GameStop. Their testing process clearly isn’t reliable. I traded in a PS5 controller that had stick drift, and the employee couldn’t even detect the issue at first—it took a few minutes before it finally showed up. That already made me question how thorough their testing really is. Then I was given a replacement controller, and it didn’t seem like it was properly tested before being handed to me. I took it home, and it had just as much stick drift as the one I traded in. What’s frustrating is that this isn’t even the first time I’ve had this issue here. The same thing happened to me last year with a Nintendo Switch controller. Overall, it feels like their system either doesn’t catch stick drift well or the controllers aren’t being checked carefully enough before resale. I’d recommend going with a new controller instead of used if you want to avoid the hassle of multiple trips and defective products or just avoid this GameStop entirely.

Negative experience: I just called the store about the Switch 2 Tomodachi Life game, and whoever answered the phone responded in a quick, rude manner, saying they didn’t have the game. When I asked if she could check whether other GameStop locations might have it, she said their system was broken, but she continued to speak to me in the same rude way. I understand that the store may not have the resources at the moment, and that’s okay, but what wasn’t okay was how I was treated over the phone. I hope she has a better day.

Negative experience: Terrible customer service very unknowledgeable and lazy

Negative experience: Waiting in line while one associate is assisting a customer and another is dusting?

Fantastic experience: Cool pop figures

Negative experience: The associate with the redhair was extremely rude. We were trying to buy a PS5. We would have been the last clients of the night and she just told us to get out. We will be buying our system from a competitor instead.

Negative experience: Take your money and business elsewhere where this place is a joke haley has a bit of a attitude it’s okay tho I’ll be calling corporate sooner that later I should be able to return or exchange something I just purchased yesterday!

Negative experience: PSA if you decide to buy a refurbished item from GameStop, make sure you buy the extended warranty. Stupidly, I did not buy the extended warranty on an Xbox elite controller because in my mind it should last at least a year, nope less than 4 months and no recourse. I have been loyal customer for years and it’s unfortunate they do such a shoddy job refurbishing the items that they resell. Definitely will not be buying any refurbished items from them again!

Negative experience: Haley blew up at my younger brother and would have had a full on meltdown if I hadn't stepped in to diffuse the situation. If you can't handle your emotions, you should be fired.

Negative experience: This is so ridiculous, I just put serious thought into typing this last response, probably 30 minutes just to make my point clear. But just like the fact that they couldn't get a store employee to answer the phone for the 2 hours (just like this they probably set it up so longer remarks can't be posted bc my last message I was talking about would not let me send it, Even after copying the message then erasing it and doing it all over again from scratch four or five different times and it still wouldn't let me post it) I called off and on, nor being in the parking lot. Seeing no customers in there and then calling and watching the people in there. Not even look at the phone. This is by far not a one-time occurrence and the last 2 to 3 years at this location has been a nightmare of an experience, definitely can't be a franchise location because they would have already had to close up the shop due to the way they treat customers and seem to run a business. The worse. I'm done, but if anybody at corporate wants to give me a call or shoot me an email regarding this matter, I'd be glad to speak to you about it. PS y'all need to go hire a bar manager, in front of the house restaurant manager, an executive chef or even just a bartender, to work at and run y'all's stores. They are not scared of hustle, in the life they live has to be about customer service or they'll typically go home broke! Meaning it's in their blood, unlike some of the pieces of work I've seen here at that Carrie store as of late. I will say the Apex and two Raleigh stores I've been to haven't had that problem though. Phillip K

Negative experience: I want to report that I was killed by a hacker in a ranked game, I saw a man flying with a car and then I got a network error because he crashed the server. I had already been pushing for 5 hours and got so much but I got through. That much percentage was lost. I also want to report that cars and fists and nitro need to be nerved because this ruins the game. I really liked Fortnite until this. This really cannot continue any longer, please do something otherwise I will sue you for 5000000 euros.

Fantastic experience: Buena atención al cliente y un ambiente tranquilo

Negative experience: Horrible customer service no greeting at all. No welcome feeling and on top of that had every intention of spending money tonight and both associates were gaming on their phones. Neither looked up at us or acknowledged us the entire time if you nee proof check camera at 637pm 7/15/25

Fantastic experience: Samuel is awesome. Deep cleaned the pre owned PS5 I purchased and helped me tremendously. He was pleasant and engaging to talk too. Definitely will be coming back here when I shop for games

Negative experience: This Gamestop is always a mess. But lately it has been getting much worse. Yesterday I went to pick up my preorder of Yu-Gi-Oh Early Days Collection but they hadn't even ordered it. It came in today so I went to pick it up. While I was there I tried to buy three games since there was a buy two get the third free promo deal. I decided on Red Dead Redemption 2 as one of those games. The case was on display but when I went to buy the game he did not have it.

Fantastic experience: Always love going here, especially with my kids, for Pokemon cards. Ryland (maybe misspelled hah) was really helpful in picking stuff out and making sure I knew what was on sale. Really good experience, I recommend this GameStop.

Negative experience: This is by far the worst experience I’ve had at a GameStop. Do not buy used equipment from here, especially without a warranty. I now need to return a 3rd time within 4 days to exchange equipment that just doesn’t work. All I want to do is play PS5. How is it this difficult? There’s no quality to the used equipment from here. I’m getting a really bad feeling about this store. I guarantee they won’t do anything to help either.

Negative experience: 13 dollars for crew motor fest with working codes no scratch I hate them

Fantastic experience: No comments..

Fantastic experience: Came in 30 minutes before close to pick up a wireless controller for my battlestation in my new house. Devon helped me out despite us both being exhausted and me not really knowing what I was looking for. Dude even showed me the dusty secret drawer of 360 games just to see if there was anything I'd like. Friendly, awesome service. He deserves respect.

Fantastic experience: My wife and I have gone into this location several times. Initially, I was very uninterested in going in as my experience at most GameStops has been less than desirable (snooty employees, uncomfortable atmosphere, etc.). Sebastian has taken the time every time we come in to ask us what questions we have and to help us locate a specific item or think through what would fit the description of what we want— even if we don’t know exactly what it is at the time. This has become a fun place for my wife and I to visit and this is thanks to the stellar customer service we have received each time.

Negative experience: So I guess hours of operation don’t mean anything

Negative experience: Employee rushed me out of store and I haven’t even been in there 5 minutes. All because he was hungry. When I first walked in he could have said something more polite that he was hungry but instead he’d rather have a unseen fit (meaning the customer didn’t see him) with the customer in front of him trying to pay. Need more staff or another actual employee who puts customer first for another 10 or 15 minutes. I mean it is YOUR job. Js

Negative experience: Severely disappointed that Scott the Woz no longer works at Games on a Shelf

Negative experience: Young Men that works there was so rude not only to me and my wife but when we left their was another customer outside that was beyond upset with him. He should not be working there....no customer service.....also was bragging about taking advantage of a young boy that was trading his games. Rude and scammer.

Negative experience: Closed 10-15 minutes early, employee got aggressive when we asked about the time. Extremely rude.

Fantastic experience: Great customer service. Extremely helpful.

Negative experience: Store was a mess, which, I get it......You're busy at Christmas, whatever, fine. My warning to future customers: If you call this store to hold a game for you, don't expect it to actually be there when you arrive. I was only 20 minutes away and they sold the game I had just called and reserved before I could get there.

Fantastic experience: Cool dude

Fantastic experience: Great store. Well kept. Knowledgeable rep at the front.

Fantastic experience: Initially came just to browse, ended up leaving with 4 PS4 games for cheaper prices than any Black Friday sale could ever offer! The workers there were extremely nice and helpful with my questions. Easily one of the best GameStops I have ever been to!

Fantastic experience: Held a toy for me and matched the online price, great experience!

Negative experience: Place is unprofessional. Especially when the STORE MANAGER TROY, has his girlfriend with him behind the counter hanging out and he isnt helping customers in store. Would never stop by this store again

Positive experience: While they didn't (as suspected in advan cc e) have many Wii games, they did have a large selection of Switch games. Clerk was welcoming and guided us to the tight section(s) of the store for each respectfully.

Fantastic experience: Stopped by this store to checkout the games and PS4 pro. Talked to TROY and it’s refreshing that people like him exists. He navigated me through the entire process gave me couple of options and gave advice which consumers never finds out about. This location is blessed to have good employees like Troy. Will be coming back soon.

Fantastic experience: The staff member that was there was very knowledgeable and friendly. He was able to recommend games based on what I was looking for and I loved the games he suggested after getting home and playing them. They have a good selection of games, accessories, and apparel.

Fantastic experience: The staff is great and very knowledgeable and ther have some of the greatest stuff!!!!! .

Fantastic experience: Awesome customer service!! So helpful 5 stars

Fantastic experience: Great customer service

Negative experience: Over priced. Even for used games

Fantastic experience: I think his name was nick he was very funny and helped out alot

Negative experience: Very poor service

Fantastic experience: Great and friendly staff! Highly recommend.

Fantastic experience: Great store! Great Customer Service!

Fantastic experience: Zac was probably the friendliest employee I have met. He was very informative and had an exceptional personality. It came up in conversation that I had recently moved, and he welcomed me to town as I left. Outstanding customer service!

Fantastic experience: Had a great time

Fantastic experience: I hard place to find a PlayStation 5

Fantastic experience: They were sold out of the controller that I was hoping to buy, but the staff recommended another one that is just as sexy. Friendly service too.

Negative experience: Terrible not on same page didn’t know what they had in inventory stood around for 15 for them to say that don’t have it terrible customer service

Fantastic experience: Jodi, Zack, Corey and Nicola were all awesome. Everyone was very kind and helpful. Nicola greeted my girlfriend and I with positive energy and helped me find what I was looking for, Jodi assisted my girlfriend and she also liked my hair pick lol! Corey was the main man who rang me up and got me resubcribed to my Power Rewards membership. He also made it so I could save a few dollars on my purchase. Zack didn't help is directly but I noticed he did a stellar job with the other customers. All in all, I want to thank the entire team today for their amazing customer service. I live in Maryland but here in North Carolina, they do what they do well.

Positive experience: Great people....very knowledgeable and helpful.

Negative experience: I went in to pick up a game, which should have taken me less than 5 minutes. Instead it took me almost 20 minutes, but there was only one person in front of me. The sales person was attempting to sell all kinds of warranties and accessories to the girl in front of me who was obviously uncomfortable and just wanted to take her switch and leave. Meanwhile, the manager was standing there and another employee came up to the front but apparently neither could be bothered to check me out. When I finally get to checkout, the sales person put a warranty on my game without telling me and when I looked at the price I had to tell him to take it off. That is deceptive. They should always ask before just including it. Also, one of the employees was sitting in front of the store smoking when I entered the store. That is gross. Have your employees stand out back and smoke if they want to there, not out front where customers have to breathe it in to get into the store.

Fantastic experience: Got a series x preorder here so 5 stars

Negative experience: Incompetent staff. 10/10 would not recommend going to this location. Refused to price match their own website, despite having various other locations do so in the past. Continuously helped other customers who had just walked in, ignoring those in line and at the counter. Manager was also absent and unhelpful. Don't waste you time here, it's worth the drive to any other location. Only giving one star because it is the minimum rating to leave a review.

Positive experience: Not buying games right now. And no xbox controllers

Positive experience: Normal game store

Negative experience: Middle Schoolers First Pawn Shop. But with Funko Pops. So, worse than an actual Pawn Shop.

Negative experience: Would not offer a full refund because the cellophane wrapper was missing on a game that had never even come out of the box. Bought as a gift and the kid that got it tore off the plastic immediately as children do, then said I'd gotten the wrong game. When I tried to take it back, they docked my refund, claiming there was no way to prove that the game had never been played and wouldn't give a full refund as a result. BS policy if you ask me. I understand it for people who use GS as a glorified game rental service, but that wasn't at all my situation.

Positive experience: Store stank of cigarette smoke coming from the back room. Couldn't wait to get out of there.

Fantastic experience: Buen servicio

Positive experience: This place was very help full and also was willing to help me of something I purchased and they are willing to take it back even though it didn't work for link's awakening game I bought an amigo

Fantastic experience: Henry was so helpful

Fantastic experience: Alex is awesome!

Fantastic experience: The manager here is really good he's very considerate and takes the time to listen to people thank you so much for helping me out I do appreciate it very much.

Positive experience: Staff was very friendly and helpful. Good recommendations from them were helpful in making decisions.

Fantastic experience: Very nice staff.

Fantastic experience: It's the only place I Love to by my games and accessories at this store for all of my game systems

Fantastic experience: It has some good gift cards ..... I bought 5 Roblox gift cards

Fantastic experience: Very kind workers

Fantastic experience: Good customer service, did some trade-ins for a switch with no issues

Fantastic experience: welcome back to kek or cringe today gamestop is on the chopping block first of all it sells stuff other than fortnite so thats -10 kek points and on top of that i see anime people so -100 kek for that. all in all this place real cringe not one kek at this establishment

Positive experience: Very nice staff. Cluttered store. Did you know they dont want to take back unopened games? Just used ones. Didnt know that. But, very nice and big selection for my kids to choose from. Definitely a young person's store!

Fantastic experience: Great inventory. Great deals!

Fantastic experience: They over ran the market and trampled other video game businesses so I dont have an option.

Fantastic experience: Went by GameStop at Centrum @Crossroads, bought a used Switch and pre-ordered the upcoming Link's Awakening game, the clerk Alex was a huge help, got me set up right away and was very helpful. Staff here is always quick and attentive, definitely a good experience, worth stoping by.

Fantastic experience: My favorite Gamestop in the area. The manager is a really nice guy and his employees are always nice to chat with. Everyone at this store knows what they are doing.

Fantastic experience: Alex was amazing. Helped me decided between purchasing Xbox One and PS4 with unbias opinion and able to compare and contrast the console. Ultimately I did not buy a preowned console at this store purly because I was looking for a specific PS4 model number once I decided I was going with the PS4. Ended up buying the console just around corner at a different GameStop. 10/10 will go out of my way to talk to Alex in the future.

Fantastic experience: Good people

Fantastic experience: Best customer service!

Positive experience: Great GS... for a Gamestop. Friendly and not snooty as some may be. Standard price points for a GS. Otherwise... Its gamestop. Yupp.

Negative experience: Worst customer service ever! First time I came to this Gamestop, they "accidentally" misplaced my online order which required me to wait almost an hour for them to figure out what happened to the order. Second time (and last time) I walked in today at 0950 after dropping off a package at the UPS Store and the guy screams from the back "we're closed" as if I was suppose to realize that with the door being unlocked and appearing that they were open for business. Save time and just go to the Gamestop in the mall.

Fantastic experience: Friendly and helpful staff

Positive experience: There's always a little bit of a wait but I soak pretty much always get what I'm looking for and generally find some cool figures, posters, and t-shirts while I'm there

Fantastic experience: I love this location. The staff here has always been very helpful.

Fantastic experience: Helpful employees.

Negative experience: Most of the games here are over priced, especially for how much they pay for games purchased by the company.

Fantastic experience: Always friendly

Positive experience: I do not agree with Game Stop Corporate's business structure, however this is the best place to do pre orders on games you truly care about. The people at this particular location are friendly and knowledgeable.

Fantastic experience: Excellent customer service!

Fantastic experience: Nice place to pick up new and used games.

Fantastic experience: Best place for gamers

Positive experience: Ok place. If your looking for games and don't want to wait for Amazon or Bestbuy definitely come here. Just don't come here to trade in anything...that's for any GameStop I suppose.

Negative experience: A mixed bag when I visited this store today. Got a great deal on games with friendly customer service and helpful employees. However, when it came time to check the employee said after the transaction was completed "that will be 40.11 with the three games and disc protection." I never mentioned I wanted the protection, nor did he ever ask if I wanted the disk protection ... the extra $6.00 was just added to my total! 20% of my purchase! This led to me awkwardly asking the employee to remove the protection, leading to a twice as long transaction and a frustrated line behind me. I don't know if this is a GameStop policy or a store policy but on the off chance that it is a store policy, seriously stop making your employees sneak unwarranted insurance on your products... seriously. This is slimy and honestly a crappy bow that was thrown on top of what was otherwise a great experience at your store. You have a great staff, don't make them do shady stuff like this.

Positive experience: Good selection of used games.

Fantastic experience: Staff is very friendly and they have a great selection of games.

Fantastic experience: Staff is always helpful and knowledgeable, reminding you of any promotions and deals.

Fantastic experience: The guy working there was awesome

Fantastic experience: Really friendly staff always answers my questions patiently