GameStop

Positive experience: Staff is good, none of this reflects them. Prices are ridiculous for any One Piece tcg players. 200 dollars for an item that is supposed to be 110 msrp. 35 dollars for an item that is supposed to be 22 msrp. Don't come here if you are starting one piece. Not sure for Magic. Pokemon prices are a bit more than average, but that is to be expected.

Positive experience: This used to be one of my favorite gamestops, but they have new manager that is very off putting in my opinion. I listen to him brag about having 8 kids to the customer in front of me. His sales pitches were more pushy than helpful. When it was my turn I told him before he even asked I just want to buy a game. I simply told him I do not want to anything else and he still tried to sell me other things I understand it's their job, but when the customer tells you they don't want to hear the pitch you don't tell them the pitch. I recently saw him at the Fuquay-Varina location and I walked out I genuinely don't care for his vibe. I will probably be avoiding gamestops in general for a while.

Positive experience: The staff here have always been very nice. My only complaint is that I have come in several times on the weekend, to the one staff member being overrun by people.

Positive experience: Overall good experience but got sold the wrong type of game and the store smelled like marijuana

Negative experience: Poor customer service. I called the store the young lady answered the phone RUDE. Then she left me on the phone on hold for over 6 minutes while she checked out customers, talking and laughing with her co workers. Oh, you will never get my money again!!

Fantastic experience: Great

Negative experience: Update your hours. Just wasted time driving to your store after you say you're open and the shop was closed up.

Negative experience: I'm a lifetime gamer so I'm always at the store getting a new remote when I burn it out. I go into this location , with the controller and the cord and I'm told by I guess the staff member that is in transition (female to male )with dreadlocks that I could not get another controller because I didn't have a sticker or bag . And that is what the staff member in transitioning manager told them to say was policy whenever a customer has come in without the sticker or bag. Needless to say I called another location and they said that is not true. Most purchases can be looked up in the system . It can it just takes time sometimes because it can show up to two years of history but it is do able without a sticker.. I'm going to spend my money and time somewhere else where people take their time to help me.

Negative experience: Google says they close at 7pm, but the person working closed at 6:30

Fantastic experience: Very nice staff and really knowledgeable too.

Fantastic experience: Always have had great buying experiences here. Staff is always friendly and helpful with various items in the store. Whatever management is doing it seems to work well here.

Fantastic experience: Was a quick stop. They replaced my controller that I had a warranty on and the service was quick and easy to talk to staff. Brian was his name. Super friendly and easy to work with.

Fantastic experience: Always a pleasure going to Gamestop. Its in the name.

Negative experience: Canceled my order on a game because it was reserved by someone else about a week ago, although company policy only says to hold reserved games for 2 days. Called the store, the guy told me he couldn't sell it to me because his boss told him not to. Edit: called corporate after leaving this review, told them what happened, they said that this was unprofessional of the store and ended up shipping me the game to make up for the bad experience.

Fantastic experience: I really like the help I get and the chats the staff and I have at this location. Crazy knowledgeable about new releases and older games, as far as explaining the gameplay/story, so I can make an informed decision. And very nice/easy to talk to. I pre-ordered once from here and the game was ready for pickup as soon as the store opened in the morning, the day of release. Great job!

Fantastic experience: Nice games

Fantastic experience: Good

Fantastic experience: My fav gaming store

Negative experience: I purchased a new case for my son nintendo switch. I purchased the switch from the same location as the case. All this was purchased yesterday. The case did not secure the switch at all and wanted to exchange it for a better one (had receipt). I was told they are unable to take the case back because my 6yr old son didn't open the package correctly. They wouldn't be able to resale it due to package. The case is not damaged but the package is. Someone help me understand how the packaging is more important than the merchandise.

Fantastic experience: This is a small show of appreciation compared to how awesome everyone at this location is. Everyone who I've met here has just been awesome to me. This has been my local gamestop for almost 4 years, but since I moved, I have not been able to come here as often as I normally have. However, when ever I do get a chance to come here, every team member, no matter who it is, treats me as if i never left. No matter the purchase, these team members are there for you!

Fantastic experience: Awesome customer service

Fantastic experience: Very nice they called me precious I got the penguin I wanted

Fantastic experience: Had a really good experience with a employee there she really knew how to keep a conversation going felt like I was talking to a friend and ended up buying a game cause of her the best experience I’ve had at a GameStop by far

Fantastic experience: Very friendly staff and a nice selection of games and accessories. Its also a pretty big gamestop, with a good selection of collectables.

Fantastic experience: Best Gamestop in the area

Fantastic experience: Awesome customer service!

Negative experience: Unfortunately, very unwilling to work with their customers.

Fantastic experience: Nice, clean store.

Negative experience: Awful awful awful experience. Waited in the rain for 4 hours to preorder a PS5. Manager walked up at 11:45 and told the group of around 15 of us that had been there all morning that we “wasted our time” because she didn’t have any PS5 preorders. After the store officially opened at noon, the group went into to find out if she really didn’t have any after she had told us she would double check. When we entered she again told us that we “wasted our time” because she had none.

Fantastic experience: It was a great visit with nice and courteous customers service professionals. I think that out of all stores in these modern times gamestop has adapted the best and remained polite and treats the customers with care, thank you.

Negative experience: Scam artists! They post they have it, but you guessed it, nothing! Scam artists!

Fantastic experience: Katie and RJ were really helpful and nice when I accidentally came to pick up my game minutes before closing. It's refreshing to still get great customer service in such a weird and wild time.

Fantastic experience: I'm not sure who exactly helped me out buthe was kind enough to take care of me and go ahead and give me my order even though it hadn't fully ran through the system because I'd already ordered it and I had the email saying I had it but you hadn't ran to their system and I had just gotten off work and they were about to close in 10 minutes.I want to say thank you to the young gentleman who helped me and this is what good customer service looks like.

Negative experience: First off I’m going to say that I very rarely leave reviews and when I do they’re normally good ones, and normally when I go to GameStop I have a good experience, BUT! The last few times I have been to this GameStop location I was unable to get the name of the girl but it has been the same one she is shorter with the blonde hair, she is just very rude and does not ask me if I need help or if I can wait a second while she finishes up what she’s doing and she also she doesn’t even acknowledge me, not good customer service. Little did she know I am looking into getting a Nintendo Switch Lite If they had a brand new grey one in stock and also wanted to get COD and Madden for my PS4 so would have been a nice sale. Long story short, she made it that I will never go back to this location and it sucks cus this was my go-to spot for questions and anything gaming related.

Fantastic experience: Julianna is such an amazing person and made my visit so wonderful. I really hope they can get new computers for their POS systems soon, as Julianna was nearly in a panic attack due to the technology not working. Having also worked retail, I understand technology issues and she really handled it incredibly well. Thank you, Julianna!

Fantastic experience: It went well like most visits. They were training a new girl and she did well. Katie is always a pleasure to conduct business with.

Fantastic experience: Free minty pickaxe

Fantastic experience: Good friendly service great games at a reasonable price..

Fantastic experience: Jay - Julianna - is amazing! I came in and she promptly greeted me in a genuinely warm and professional manner. Truthfully, I'd stopped in to browse the Pokémon collectibles, as this isn't my home Game Stop. So when Jay asked if I was needing assistance I told her as much, and she didn't try to push or pressure me at all! Instead she gave me a few moments to orient myself and browse, then came up to me to properly introduce herself in a very organic manner and offered me a current flyer, which I took and browsed as Jay headed back to the register. I hadn't even planned to buy anything today, just browse a bit, but I stopped a pre-order ad for Digimon Story Cyber Slueth: Complete Edition, which I hadn't even known was coming out. Even better? The release date was today's date! Well, my birthday is this month, so I decided to treat myself. We all have those moments, right? I didn't locate the game on the floor after a quick perusal, but fret not, for Jay helped me out! She had that game in my hand in seconds, and I was wrung up at the register in no time flat. Jay was so personable and easy to chat with, which really made the whole experience feel really positive and fun, you know? Shopping with Game Stop was much better than just ordering something online, BECAUSE of the people you meet there, people that love gaming too. This store is a bit further from me, but I'll definitely be back to visit again. Thanks for making a corporate store feel like a privately owned shop, while still maintaining pristine corporate standards, Game Stop!

Positive experience: Best place to go game shopping but the thing I don't like about it they ask you for a membership evey time

Fantastic experience: Wonderful experience all around.

Negative experience: They sold my prordered copy of a game without telling me first. I'm done. FUQUAY-VARINA STORE

Fantastic experience: Katy the manager is amazing!

Fantastic experience: I ha e been going to gamestop for over 15 years. They need to expend all of stores and more sales people. Some times the lines are very lond. Not withstanding, their is clean and they have good relationship with their customes.

Fantastic experience: Que buen servicio

Fantastic experience: They have good customer service

Fantastic experience: Always willing to help.

Positive experience: Game Time

Fantastic experience: Katy I believe is the manager and her attitude was so welcoming and had patience and great sense of humor that I was not going to buy anything until I had her undivided attention and help with whatever questions I had. Never liked game stop until I came into this store! Must come here!!

Fantastic experience: Good game shop.

Fantastic experience: Knowledgeable staff

Fantastic experience: Great place to purchase games and get repairs reasonable

Fantastic experience: Katy was excellent! She helped me find the game I looking for and provided amazing customer service. If you're looking for great service and helpful employees, this gamestop is the place.

Fantastic experience: That I remember working for this company back when it was EB Games. By far the coolest manager that Gamestop has ever had is at this store and her name is Katie. She will go out of her way to help out a customet. I pre-ordered the regular edition of kingdom hearts 3 by mistake but I wanted the deluxe edition. Luckily she had a customer cancel their pre-order and she knew I wanted it so she held it just for me. If you want quality service you should come to this store. Katie will be there for you!

Fantastic experience: Didn't catch the name of the employee that helped me, but was looking for particular funko pops and she helped me find one in store and ordered the others, thanks so much

Fantastic experience: Katy the Mgr gets the job done.

Fantastic experience: The store didnt have what I was looking for but the staff was very helpful with giving me the information I needed to find what I was looking for.

Fantastic experience: Employee Justin was great and helpful. Fun place. Lovely environment. Easy organized.

Fantastic experience: Very Big, Organized, and Very, Very, VERY Good customer service

Negative experience: Employees seem to make up their own policies and decide on the fly what they will and will not do. Unreliable.

Fantastic experience: Best game store

Fantastic experience: Excellent customer service

Fantastic experience: I love the recommendations and the friendly staff here.

Positive experience: I just purchased 2 games from here, I would say the cashier was nice and approachable. The other sales person as soon as I walked I the store asked if I needed help with anything while partially blocking the aisle, I stated I was just looking and then walked past him and he just stares at me look at games on the wall, then eventually walks away. This was really strange and creepy! Last time coming here.

Fantastic experience: Fast and friendly service! Shout out to Kimberly behind the counter for being awesome! Thanks a bunch girl!

Positive experience: Great place as long as you're not trading a game

Fantastic experience: Excellent service and we were able to get what we came to buy even got a discount.

Positive experience: It's almost Christmas but we still got in and out fairly painlessly.

Fantastic experience: They had the Switch we were hoping to find, since it’s so close to Christmas we were worried. A young girl was in training, who told us wrong a couple things( that would have cost about 50$ but luckily the trainer stepped it. All and all, they were both very nice. Sure she’ll do good. Nice store, good selection...

Fantastic experience: Clean store. Great help. Very informative. Trade in ammount stinks but that is all GameStop

Fantastic experience: Great place lace with excellent choices

Fantastic experience: Excellent experience

Positive experience: Love it

Positive experience: They're mostly all the same

Fantastic experience: Everyone here is super friendly.

Fantastic experience: My son and I are regulars here and the staff is knowledgeable and approachable.

Positive experience: I really like the professionalism of the staff at this particular store. Always get the information I need, and they make sure my points and bonuses are credited.

Positive experience: Need a better variety

Fantastic experience: Good service .

Fantastic experience: 10/10

Fantastic experience: Easy, good customer service, and a pretty good points program. The kids love it!

Fantastic experience: They have some good used games they have some bad use games some of the new games are okay and put some of the new games aren't so good.

Positive experience: They try to be really helpful but with only 2 employees working at a time. Expect help when they can

Negative experience: They only had one person working in there it use to be two. I was there waiting to ask one question in could not even ask it. The service was very slow tonight.

Fantastic experience: Love the staff here, and they're always quick and friendly.

Positive experience: The people there are very friendly. The deals are good.

Fantastic experience: Good Service

Fantastic experience: great gamestop and the people there are very helpful but it's like walking into a season of gossip girl xoxo gossip girl

Negative experience: So, my wife and I decided to go trade out some games for our Wii. Before I left she checked the stack of games I was taking in. I go into the store and whenever I walk up to the counter the first thing I hear is oh those are Wii games I wouldn't even trade them in. I was a little confused until I realized that they only give you between 10-50 cents a game. There were only two games that were worth less than $5. That was disappointing especially since the game we wanted was almost $15 more expensive at gamestop (pre-owned mind you) than Walmart. So suffice it to say I didn't get the game, went to leave and they still had one of the games behind the counter that I had to ask for. Got back to the house and my wife looked at the games again we were missing three of the games out of the cases. So of course they say that the games weren't there to start with and there's nothing they can do. Gamestop has gone downhill over the last couple of years. They use to be a very good store, you would come in and they had excited staff, you could actually trade in games and it be beneficial to the store and the customer, now they just make double the money off of you when you buy the game as well as when you trade it in. If I could rate them as a zero I would. Hopefully some company comes along and treats people like gamestop use to and puts them out of business. They don't have good employees anymore, their prices are overrated, you can't tell the difference between a manager and a customer walking around, and their customer service doesn't exist. Redbox has better customer service than they do.

Fantastic experience: Always friendly and engaging. Quick service, great stock, and personable, knowledgable employees.

Fantastic experience: The people who work here are on point.

Negative experience: they lost my card data for a purchase how do you screw up that bad

Positive experience: I love the staff here! They're extremely helpful, and the selection is always really good. I've bought the majority of my games and devices here, and plan to be a loyal customer for months to come.

Negative experience: I have called in many times to this store asking about certain games to possibly get more information, or to see if they have it available, most times I have gotten a VERY poor reply leaving me with little to NO information. For example, I called in yesterday to ask if they had a game in their store, a female answered, I had to repeat myself many times, EVEN had to spell out the title and give HER information so she could try to find it. After about 5 minutes of her searching on their computer she said there was no information/wasn't available. I went on the Gamestop website and decided to try out the store pick up and they said the game WAS available at the store. So, I reserve it online, wait for the email saying it's ready for pick up. I go into the store, told the male at the cash register what I was there for, he took 20 minutes to find the game, which was sitting on the 3DS wall RIGHT beside the cash registers. I also caught him struggling to give another customer information on a console, so I decided to help out. The other customer thanked me and went on to leave the store. Go to the Gamestop over in the White Oak shopping area. You will be better off. I promise you.