GameStop

Negative experience: Dis-gusting service by the two males working. VERY RUDE, They should not have a job.

Negative experience: Stopped by to look at the Pokemon card that were restocked. They have every single pokemon product that contains cards marked at double MSRP. Price gouging like this should be illegal. Would already be making a decent profit at MSRP since they get the products from a distributor. Pathetic business practice.

Fantastic experience: Zero and sunny helped me out today very good people, nice assortment of collectibles & games

Negative experience: I pre-ordered the game 4 months ago paid in full your store associate put it in for the wrong system so when I go to pick up my game it's not there now I'm being told they only sent the exact number and no store has any games that I can pick up that is completely unprofessional and unacceptable Edit. I reached out to GameStop customer service and was told that I had to deal directly with the store general manager of the New Bern Avenue location in order to get a resolution however every time I call or go to the store I'm told the manager isn't there. And no one can give me a contact number or name for the manager buy your games Anywhere But Here

Fantastic experience: friendly and helpful even though they were busy on this saturday afternoon. :)

Negative experience: I visited the store earlier today and unfortunately had a disappointing experience. Typically, I'm greeted upon walking in, but there was no acknowledgment from the staff this time. According to my receipt, I was helped by an employee named Sunny (#731793), whose customer service left much to be desired. There was no smile, no small talk—just an overall lack of friendliness or engagement. It felt like he didn’t want to be there, and that energy translated into the entire interaction. If someone is working in a customer-facing role, a basic level of courtesy and professionalism should be expected. GameStop, please invest in customer service training and ensure your team understands the importance of a positive in-store experience. A simple greeting and a bit of friendliness can go a long way. Let's just say I won't be coming back to this gamestop anymore!!

Negative experience: So tired of the impossibility of obtaining cards. I show up and only 3 people in line for pokemon release, only to find out they only had 3 available. Everything is backdoored and all the stock is gone behind the scenes. Somehow the GameStop at the Beach has ONE HUNDRED AND FIFTY of each product and this one in the busy part of Raleigh has 3. Get out of here. GameStop needs to stop letting this bull happen.

Negative experience: Store closed 15 minutes early after I called and let them know I was on my way at 8:20. Person on the phone was very rude

Fantastic experience: The employee was nice and he really helped me to decide what I needed to buy, I didn't have too much trouble in the store so probably the employee(s) can help you with anything you need and they will definitely try their best.

Fantastic experience: In spite of this location being high-traffic due to its location within Crabtree Valley Mall, this is the most efficient and best-run GameStop I’ve ever been to. When I called them, they answered on the first ring and were knowledgeable over the phone. Once I arrived at the store, 10 minutes before closing I might add, the employees here were both personable and helpful. When I went in to buy a used console system, they helped me figure out exactly what I needed, and even let me stay a couple minutes past closing to finalize their transaction. This spot is notably inclusive and its people are kind. Definitely worth supporting this location even if it’s not a “local business”. They contribute well to the community spirit.

Negative experience: Poooor customer service with the young fella with long hair and beard. Last night I had a terrible experience at this location

Fantastic experience: Buena calidad muy amables los chavos dela tienda

Fantastic experience: Always a great location and nice and neat! Awesome staff unlike other GameStops I’ve been to in other parts of NC! This one and Crabtree are my mains, and staff at both locations are amazing.

Negative experience: Terrible customer service. Will not visit again.

Negative experience: Still waiting to hear what the man was that destroyed the gamestop, dont care if this was years ago, I want justice now!

Fantastic experience: Christian was so informative and cool!!!

Negative experience: I go here all the time normally this place is awesome. Weird how it's 8:45...they close at 9. Two (new guys) have the door closed with the gate down. They are still inside ...saw me and ran to the back. What are y'all doing....The sign says 9. Why are you closing the doors early? Because it's Friday? Come on guys. Be professional

Fantastic experience: Really good food, large portions, classic and new flavors for BBQ and other traditional southern dishes. With a stop if you are in the area.

Fantastic experience: Outstanding Supporting from the management team top notch leadership

Positive experience: It's GameStop. I went to trade in a game. The transaction was fast and hassle free.

Fantastic experience: Isabella helped me out a lot and I appreciate her trying to help me with my situation at hand. #PositiveVibes

Fantastic experience: My go to place to get games also the staff are friendly.

Positive experience: Very typical Game Stop. Friendly & helpful staff willing to help you with any of your shopping needs, & knowledgeable in what they sell.

Fantastic experience: Manager here is extremely helpful. Looks fantastic.

Negative experience: No pre-order pin 9 hours after open, will not be purchasing a game for pre-order gift again through gamestop.

Fantastic experience: Very nice service

Fantastic experience: They so professional and helpful. He went out of his way to make sure we know what we were getting and satisfied. We will be back

Fantastic experience: Employees were friendly and helpful. We traded in an older Switch for a Switch OLED and they were very accommodating of us staying to do the system transfer before handing over the old Switch and leaving.

Fantastic experience: Got my awesome Star wars wallet hoodie and ds cartridge of animal crossing new leaf for Nintendo 3ds used works great always great GameStop swag too great job will use for future business endeavors shopping wise

Fantastic experience: Customer service was delightful. They were awesome.

Fantastic experience: My boyfriend and I always enjoy when we come to this store, we spend a lot of time here looking for something to play and talking with the employees they are super cool :)

Fantastic experience: The Employees are really chill here, I will be coming back

Fantastic experience: I found an Oshawott plush at Gamestop! I was so happy I found one at long last! They were so kind to me. ^_^

Fantastic experience: Great visit. Associate was helpful kind and efficient

Positive experience: Meh

Fantastic experience: They have a wide variaty of games, ID required for R rated games.

Positive experience: Employees are friendly stock on pokemon plush was low but thankfully kiddo was happy with corviknight

Fantastic experience: Incredible staff and extremely professional. Love the varieties of games there, wish they had 2 specific games, but still loved it

Fantastic experience: Y'all need a Lashae in every store! It's nice being an owner of multiple units and walking into a GameStop store and being able to discuss every single platform for multiple age groups and gameplays. I typically would have just spent too much time trying to research and find the games. I will definitely be back soon!

Fantastic experience: They rocked

Negative experience: Was told I couldn’t get refund for a protection plan I didn’t use and was sold a game console that overheated first try. Was told that it was supposed to sound like a plane. Absolutely ridiculous I will never give this game stop my money!! Horrible customer service!!

Fantastic experience: Fast and friendly service

Fantastic experience: This is a very good spot to pre order your favourite games The staff is always friendly and know exactly what you are talking about they are very helpful.

Fantastic experience: The team that works in this store are very nice and very knowledgeable. Very friendly just like they've been your friend all of your life.

Positive experience: Do to Covid 19

Fantastic experience: New manager very nice very helpful will go back again

Fantastic experience: Awesome and helpful employees

Fantastic experience: The guys that work there seem really cool. Even had a talk with a couple of them for a minute. I'm glad I found this GameStop! Will be coming back more here! They even have streamer gear! Heck yeah

Positive experience: I like it okay

Fantastic experience: Quick && easy, that warranty comes in HANDY

Fantastic experience: Buen lugar, buena variedad y sobre todo buenos precios

Fantastic experience: Great location the staff is always helpful

Negative experience: I called on the phone about a product i was looking for and another GameStop referred me to call this one for the product and i call and this guy Brian answers and is so quick and rude with his answer and tells me no its not in the store, hence i walk in hours later and there the item is....

Fantastic experience: gr8 people GOODand price s

Fantastic experience: I love everyone I’ve been going there almost 2 years for games everything is amazing. They help me with everything thanks to my uncle Brian and chloe also Wayne, I love everyone.

Fantastic experience: Very helpful and courteous. Thanks Chloe

Fantastic experience: Brian is the go to guy. Great service!

Fantastic experience: great games and service

Fantastic experience: Love it

Negative experience: Ordered a game online. Got an email an hour later saying my order had been cancelled. Drove out to store from 20 minutes away, and just grabbed the game off the shelf. Most likely no one even looked at the order, or if they did, didn't bother looking on the shelf.

Fantastic experience: Bought a controller.

Fantastic experience: This place is so good for gaming

Negative experience: Way too overpriced for older games, & there trade credit was ridiculously low for what they offered me.

Fantastic experience: Alyssa was great today in answering all my questions. She is an awesome employee and Game Stop is lucky to have her.

Positive experience: Some of the games don't work and need more staff to reduce wait time

Fantastic experience: Ant-Man is among us! GameStop here is easy-going and neighborly.

Positive experience: Knowledgeable staff and friendly

Fantastic experience: Nice clerk was very helpful with finding merchandise.

Fantastic experience: Great staff. Funny and very helpful amd knowledgeable

Fantastic experience: I love this game stop the service is awesome. The staff is knowledgeable the assistant manager. She worked to help me for two months to find a item because a store didn't send it on time then it got flooded by a hurricain. I love these staff they are like family. If you need a great game stop you need to go to this one. The management here is amazing the assistant manager Alyssa and Bryan the manager are so friendly and knowledgeable. I will never go to any game stop except here. This store looks so neat and well put if your not coming to this store you are missing out. The area manager of this store should be so proud if the service this management team gives.

Negative experience: Went in this evening for a bunch of pre-owned games. Decent selection and prices. Went to pay and the guy behind the counter rings me out and charged me full price for one of the pre-owned titles. Of course, I don't realize this until I'm home and looking over the receipt again. I drive back to the store, wait about 15 minutes while the guy behind the counter patiently took care of an Xbox One S serial number issue for another customer. After taking care of another customer he got to me and I briefly and politely explained the situation. He quickly glanced at the receipt and handed me $2 and some change in cash. No new receipt. No offer to place the amount back on my credit card. No barcode scanning of the item in question. He quickly went on to to take care of the next person in line when I said "sorry to hold you up but the difference between the full and pre-owned price is actually about $8. In a huff and apparently even further inconvenienced by HIS own mistake that made me come back and stand in line to get even more lackluster customer service, he scanned the barcode on the game and pulled out $10 and change and handed it to me with a new receipt claiming he looked at the wrong title earlier when calculating the overcharged amount/refund. After I waited in line for 15 minutes behind 2 other people to get his and the store's mistake corrected, the least he could have done is say "I'm sorry". His mistake wasn't my fault, it was his or the fault of whatever process at the store resulted in the error. I would have liked to have been offered the refund back to my card or an explanation of why he could only give me cash. All in all, *I'm* sorry for inconveniencing the staff member on duty today and patronizing, with my hard earned money, an establishment that sets the bar quite low as far as customer service and satisfaction. I'd rather go across the street to the big chain mart or a few miles to the blue and yellow electronics store and pay full price or even go online than come back here and experience more of the same. Good job, GameStop

Fantastic experience: Good staff nice setting and the service is good

Fantastic experience: I called the store because i ordered a game online and it cameto me damaged and the cashier that helped me was so nice and super helpful

Fantastic experience: I love this gamestop, staff that work there are also gamers.

Fantastic experience: The guys running the shop are great! Helpful, knowledgeable and cool...

Positive experience: good variety of games

Fantastic experience: It didn't take me long after talking to staff there help me purchase new Spider-Man.

Negative experience: Hell hole

Fantastic experience: Great place

Fantastic experience: I went to this GameStop today to trade in a game. Before I traded in the game I vented to the man that work there I think his name is Justin. He listened to my venting about another GameStop we won’t talk about... Justin and his manager both helped me out when they really didn’t need to, I appreciate that so much, I’m a customer for life there

Fantastic experience:

Fantastic experience: I told someone that there was a mimikyu plushie at this GameStop, but then I bought it and the same person went later and they got mad at me because I bought the plushie. Overall it's good and a reliable source to get stuff.

Fantastic experience: Great customer service the best in the area

Fantastic experience: Good costumer service

Fantastic experience: Service was great.

Negative experience: This location has the worst service. I went in on a Saturday to pick up a game and waited 25 mins without so much as a greeting. Another employee came in with food and disappeared to the back and after waiting another 10 mins, I and 3 others walked out.

Positive experience: It's a ok place

Fantastic experience: Always awesome stuff in here

Fantastic experience: Best experience ever they helped us with all my needs and we're really polite

Fantastic experience: Very clean store with helpful staff ! Has a new Store Manager and you can tell the difference. Staff is friendly, well informed, and helpful without being overbearing.

Fantastic experience: They don't ask you if you want a membership like the rest at the end of a sale. 5 star for that reason

Fantastic experience: The Salespersonel was Knowledgeable about upcoming items & deals in addition to having a smooth attitude, he was Awesome!!

Fantastic experience: Amazing.

Fantastic experience: Very neat and nice people

Fantastic experience: Brianna was very nice and helpful.

Fantastic experience: Everything you need for you dive into your imagination!!! Keeps you young

Positive experience: Better priced than other locations.

Fantastic experience: Had some really good card pulls here. Got a Turtonator GX and a full art Sycamore in a Tapu Bulu tin.

Fantastic experience: Todo los vídeos. Juegos. Que buscan lugar indicado

Fantastic experience: Friendly Staff, lots of swag. When you preorder sometimes you get free stuff !!