GameStop

Fantastic experience: Will is the man! Helped me with trade ins and was running the store solo!

Fantastic experience: These guys and girls rock. In and out In twenty minutes and 19 of those were after the purchase, just talking about video games. Great people

Negative experience: I Called this location to see if they had a video game for my son,, the young man put me on hold for 20 minutes and never came back to the phone I can hear him and his co-workers in the background just laughing and playing I was very polite when I called and when I proceeded to call back no one answered the phone. Why are you putting a customer on hold when it takes you 30 seconds to type the name of the game in the computer to see if they had it, horrible customer service

Negative experience: Terrible customer service

Fantastic experience: Zach and Will were great. Very professional and knowledgeable. I walked in while they were handing a situation with another customer and I feel that they handled it very well. It didnt impact their attitude towards me and I had an enjoyable experience.

Fantastic experience: I just wanted to kick things off by saying that the GameStop on Howell Mill Road is super welcoming, friendly, and really knows their stuff. The GameStop I used to go to just up and closed without a word. I had two games pre-ordered, and nobody even bothered to email or call me. I was pretty annoyed. So I called GameStop customer service, and the girl there said I could just head over to the Howell Mill spot, and they'd sort me out. I was a bit iffy about that since I'd never done it before. I really didn't want them to tell me, "Nah, we can't help." So I called them up, and they were like, "Come on over, we'll get you taken care of." That made me feel a lot better. I went after work and picked up my two copies of Pokémon Legends ZA, and everything was awesome. This is my GameStop now! I'm gonna be coming here for all my Eevee stuff and Switch 2 games.

Negative experience: Drove 30 min to get here, hour after opening and it is still closed :(

Fantastic experience: I visited Game Stop this week to surprise my son but I had no clue on what I was getting & Zackary was very patient & helpful & had plenty of knowledge to assist

Negative experience: Most ridiculous customer service I have experienced in my life. I realize GameStop is known for their lowballing but 60 bucks for a PS4 when they’re turning it around and selling it for 170 dollars is ridiculous. Not to mention the lack of problem solving skills of the employees I was sitting in line for around an hour when there were only 2 people in the store there was a problem with their computer causing problems with the trade in area which is the only place in the store to trade in a console. We recommended to the employee that we she should try our console on the computer rather than the guy that had been trying to fix his clearly broken console at the computer they completely ignored our request so they decided to spend even more time trying to fix the most there customers console. By the time they had just completed given up on trying to fix the other customers console we finally got to the counter where they proceeded to say we didn’t have all the cords we needed even though those cords don’t even come with a ps4 when your buying it new so all that time spent for absolutely no reward. Never coming here again.

Fantastic experience: The team members at this location are fantastic! They went out of their way to help my son find exactly what he was looking for and answer all of his questions. Thanks for your kindness.

Negative experience: Well why your sign say that open at 11 if I come at 1pm and are closed very sad....and not just today more reviews with the same problem.. you need to fix your hours or your employees

Negative experience: I'm not sure why they don't honor their online prices.

Fantastic experience: Kylee and Caelan have been the best I love them there customer service was amazing a rude customer came n and caelan handled that so professional 10/10

Fantastic experience: ASK FOR DON .... extremely helpful when help was needed

Negative experience: Make sure to call to see if they're open. They will randomly close from time to time. Good thing I didn't drive 30 minutes in rush hour to find them closed.

Positive experience: The reason for 3 stars is because I didn’t go inside so I’m not sure about this place

Fantastic experience: The young blonde lady was so helpful and corrected an issue I had at another Game Stop, will be coming back to this location!

Negative experience: I got sold a broken PS5 controller. It had dirt and nasty dust stuff all over it too.

Negative experience: Closed an hour early. Posted times right next to the door confirmed the time on Google. Employee in store saw me pull on the door and just went back to playing on their phone.

Fantastic experience: Zack was outstanding on everything and very helpful im very thankful for him work with me and also signing me up for the membership to get point etc. I’m team Zach.

Negative experience: Trashy location, rude staff.

Negative experience: Hours are wrong on Google. Waste of time

Fantastic experience: Exceptional customer service and great selection

Negative experience: Employee accused me of swapping controllers during a return. Came in to return an unopened sealed controller because I ordered two due to the online store not providing confirmation email on the first purchase. "I know there's a broken one inside" he said as he processed the return. Doubt I will ever go back to this store or Gamestop in general with service like that.

Fantastic experience: Steph the manager was amaaaaaaaaaaaaaaaazing!!! Kind over the phone and sold us Resident Evil 4!!!

Fantastic experience: GameStop is great. Love the worker here. I cannot remember her name but she is always there when I go. She had locs

Negative experience: Had box for the game no game. What a waste of time.

Fantastic experience: I had an incident with a terrible employee that is no longer with the company and the manager completed a good service recovery.

Negative experience: Can never seem to catch them open. They don’t seem to follow the posted hours. Waited a while This is why people shop online.

Fantastic experience: Great location and the staff are friendly and very helpful I would definitely recommend this location.

Fantastic experience: Its Quiet but it was smooth Transaction

Fantastic experience: Great service found what I needed

Fantastic experience: Very friendly and helpful!! Poor person was alone and understaffed on the Pokémon release day. Yet she was able to help 2 customer in store and on the phone simultaneously. Give her a raise!

Negative experience: Locked up 45 minutes before actually closing

Positive experience: Cool

Fantastic experience: Love this location. Went to Lenox Mall and bought a switch and nothing worked. Me n kids were disappointed. I went here and Savannah the young lady working there not only helped me figured out which system was best for me n kids but also helped me set up and get my old games. Will always come here in future. THANK YOU !!!!!

Negative experience: No one answers ever

Positive experience: Good

Positive experience: Walmart has the same games cheaper

Fantastic experience: Great staff! Always fast and efficient.

Negative experience: I purchased a PS4 controller and ran home to play, but couldn’t because of a faulty DualShock controller. I called the store asking about next steps and was basically told that this inconvenience isn’t their fault and they can only swap the controller. No consideration or slight compensation for my time or anything or horrible first-time experience. The one time I went to GameStop I was met with disappointment and trashy equipment. Guess I’ll be taking my business to Target as usual.

Fantastic experience: Friendly staff

Fantastic experience: This store is very clean and organized and it shocked me that the store smelled so good

Fantastic experience: I like the stock

Positive experience: Best place ever best place ever

Fantastic experience: Store agent was wonderful and willing to help and explain what deals they had

Fantastic experience: Bought a game, was in and out quickly. Screw the parking lot though!

Positive experience: Nice stuff but a little small. They didn’t have everything I’m used to seeing. Great customer service though.

Fantastic experience: Once we went in and talk to the young lady. She helped us with what were looking for and help us order online

Fantastic experience: Great customer service. Came in for a product and signed up for the PowerUp rewards. Also the warranty is good too. Just purchased a controller from here. Good service.

Fantastic experience: Good customer service

Fantastic experience: Selection

Fantastic experience: Had what we needed when Walmart didn't

Negative experience: Super lazy gamestop... Employees just look at you weird and basically want you to hurry up and buy

Fantastic experience: Great location. Jordan C assisted me. Very friendly and informative. I will be back.

Fantastic experience: Really nice staff and a great place to get games.

Positive experience: Great staff, patient in answering questions and concerns, go above and beyond in assisting customers. Also very knowledgeable of games and equipment. However their phone service has been jacked up for months. Only thing keeping this from being 5 stars.

Fantastic experience: Very clean and organized. The employees there were also friendly and immediately approached upon entering the store. Just there browsing at first but ended up buying an item. Had a wide selection even though the store was a cozy size. If I feel the need in the future will visit again.

Positive experience: Good service

Fantastic experience: The customer service was pretty good and the games there keep me going back. Perfect if you want new games. 10 out of 10

Fantastic experience: Joe was very polite and helpful, had a great customer service from their staff would reccomend this location above all.

Negative experience: Still as over riced as I remember...

Fantastic experience: Good service!! Was in and out quickly.

Fantastic experience: Great customer service.

Fantastic experience: There is just no place better to be

Fantastic experience: Customer service was great, needed a used ps4 after my original was trashed in an electrical surge. Even gave a free skin for the ps4 to cover any slight damages.

Fantastic experience: Always has what I need!!! The associates were VERY nice!!! (Howell Mill Rd)

Positive experience: Lots of pre-owned games.

Fantastic experience: I purchased the PlayStation 4 1tb and enjoyed the service that was received.

Fantastic experience: I had a great horrible experience here. Great was the clean and organized store, awesome customer service and friendliness of both of the staff. Horrible was the amount of money that I spent because I went a little crazy on the the wonderful deals and went over what I initially had in my mind to spend.

Negative experience: Not customer friendly

Fantastic experience: Great service! It's a little busy at times but great atmosphere & great people make it worth the small wait.

Fantastic experience: They have videogames here and for the most part leave you alone. Manager dude asks you if you need help constantly when he's there but the rest of the folks are pretty good.

Positive experience: Bought games for my son birthday,worked fine

Fantastic experience: My sister got what she wanted.

Fantastic experience: Very helpful staff!

Fantastic experience: Had an online order go horribly wrong and I was afraid that I wouldn’t get my item in time for Christmas. Hector at this location spent an hour on the phone with customer support with me and immediately got me my item in a matter of a couple days. I cannot thank Hector and Jordan enough for their amazing customer support. People like them will keep me coming back to GameStop over and over again

Fantastic experience: Wonderful customer service

Fantastic experience: Good

Fantastic experience: Staff very knowledgeable and friendly

Positive experience: It's a Game Stop.. Good selection, great staff, decent prices and convenient hours..

Fantastic experience: Good

Fantastic experience: Friendly

Fantastic experience: Best Game Stop i have been to in a while great service and well organized with product stock

Positive experience: Great place nice prices

Fantastic experience: Great customer service

Negative experience: The staff are always friendly and helpful but GameStop as a company is the worst of the worst. I game their pro membership a chance because the discounts you get almost make shopping their bearable but a year later and I find out I have to pay double for the same discounts now. On top of all that and they will still not match sales that a MANUFACTURER supports and promotes. Crazy.

Fantastic experience: Everyone was helpful and courteous

Fantastic experience: Anthony was very helpful. I was looking for vintage games and he directed me to the website as well as a game shop that carried vintage games and systems.

Positive experience: Friendly and knowledgeable staff. We go here to pre order games or purchase new and used. Each time the staff have been very helpful even when its been busy.

Positive experience: Staff are always friendly and helpful. Wish they had a bit more Magic the Gathering product.

Fantastic experience: My spot

Fantastic experience: Always a pleasure. My questions are answered always. They're so knowledgable with all games.

Fantastic experience: Always a fun spot, the employees really know their stuff!!

Fantastic experience: Friendly and knowledgeable employees. I had a great experience here and was able to find better options through the employees' expertise.

Fantastic experience: The staff here is friendly, knowledgeable and helpful! The store is also stocked well so it's a good place to go to look at new consoles, accessories or games - new or used.

Negative experience: For the second time in a row, I received a preowned game that did not work. I called the store and Nick told me he could get me a new verison or go to another location to get it instantly. I called the other store and they actually did not have it, so I decided to visit the location I ordered it from and see Nick. When I got there Nick was not free and I spoke with Anthony who then ordered another preowned copy which is something I didn't want again! He then told that I could not cancel the ordered and suggested I wait another 3 days then bring it back to the store! How inconvenient!! He then proceeded to tell me that I could buy the legacy version for $60 more dollars!! I had to argue with him for 5 mins before he decided to call the shipping department and cancel the order. Look I understand things happen and not all preowned games work, but this situation was handle so unprofessionally and I felt like he did not care about my concerns at all. Needlessly to say I am never going to buy at gamestop again with the fear that I will ever have to see him and endure another horrible customer service experience! I'd give this negative -5 five stars if I could.

Fantastic experience: I called in a pickup for Destiny 2. As I was checking out I had inquired about the expansion pass. Nick grabbed it for me from the display. Very nice and courteous people working especially in spite of a salty customer ahead of me. I recommend this store.

Fantastic experience: I went to this store today and it was honestly one of the best experiences I have had in customer service. The guy, Chris, that helped me out was very helpful and knew what he was talking about. Aside from that he was super friendly and looked out for every customer at the store. I will definitely be coming back again!

Fantastic experience: i go here all the time and they always give their honest opinions