GameStop

Negative experience: Avoid at all costs. Trade in process is below average. Retail workers are incompetent.

Negative experience: Made an online order with a $10 promo code on my account for a used game for pick up at this location. Next day the store canceled the order, and the promo code was not added back to my account so I lost the $10 discount. A week afterward, I went to the store in person and found the used game I wanted on the shelf immediately, so why was my order canceled and my discount not refunded?

Negative experience: People here are rude and ignorant.

Negative experience: I bought a converter from here in November 17th and it was defective. I brought it back on November 23rd in the original packaging and it basically still looked unopened. They told me they cannot accept it as a return because the package was opened even though they sold me a defective product. Very poor customer service and I’ll never be back.

Negative experience: Went in there and asked if the pokemon set phantasmal flames had released. Worker there said yes and all they had were the sleeved packs and booster bundles. I asked for a booster bundle and he bagged it up for me and charged me $45 for it. I didn’t realize he had given me the wrong booster bundle, which was mega evolutions, until I had gotten to my car and opened it. I don’t know if it was an honest mistake or if he was trying to deliberately do that to save them some himself or someone else, but it ruined my day. I was looking forward to it for a while.

Fantastic experience: I worked with Trey and he was great. Keep being awesome Trey!

Fantastic experience: Very good gamestop

Negative experience: This gamestop has bait and switch prices on some of their items.It rings up higher than what they advertise in the store

Fantastic experience: I've been here several times, and the staff are so friendly and helpful, but my experience today made me give them 5 stars. My husband has only been playing god of war for the past few months. No cap I think this is his >30 run. Yesterday he told me he was doing a run with 2 vit, max luck, and min equipment and had defeated three dragons, within a sitting. I was as shocked as I was disturbed at the state of his gaming. Was the fish gear not enough? The 3rd 100% run? The gauntlet? The trial DLC? I knew right then that if I didn't intervene then, it would only be a matter of time before he shaved his head and tattooed himself... he already calls me "boy" (I am in fact his wife and not his son). THUS I went to my local gamestop and waited an hour outside because in a rush I hadn't seen the opening time was 11 and not in fact 10am. Whoops, blame it on my ADD. Anyways, I came in today looking for a game to gift to him and was super impressed at the dedication and care they spent helping me find the right game he might like. (I didn't tell them the gravity of the situation, but I think they could tell.) They were spot on too because he ended up really liking it and played it for several hours today!

Fantastic experience: So dull and annoyed over the phone that they get straight to the point

Negative experience: No customer service. No copies of new physical Ninentodo Switch games.

Negative experience: Gamestop Employee backdoors pokemon. I asked him about a product that was behind the shelves and he said ‘there on hold’ so I asked him if it was sold he said ‘essentially’ . I didn’t know Gamestop did holds for products like Pokemon cards during this time. I guess the Gamestop don’t pay them enough so they need to resell cards now as well lol. Name tag name said ‘Cody’ but register was assigned to Courtland.

Fantastic experience: Good place to be if you are a gamer or collector. Manager is super cool guy.

Negative experience: Just came buy on the way home from work to pick up my preorder for FF16. The door was shut with no notice on the front. Went to another store in the mall, used the bathroom and the door was still shut(30 mins later). Going to BestBuy, glad I only put 5 dollars down. Hopefully I'll get my refund.

Fantastic experience: I purchased Meta Quest 3S from the Roswell location & it was the wrong GB. I called The Marietta location & they helped me by finding a location that had the 256 GB. The person I spoke with I believe was a general/district manager who was working at that location. He was kind, patient and very helpful. He told me only the Cumberland Mall location had it. So I went there. The store was insanely busy but the staff were polite, fast, and efficient. They were able to assist me with swapping out the device and saved Christmas.

Negative experience: Terrible pricing and games are even more expensive than the sticker price when checking out.

Negative experience: Ive legitimately called this store multiple times this week, different days, at different times of the day from open to close. No one ever answers the phone. It's annoying

Fantastic experience: Dr. Pepper

Fantastic experience: Pablo is da man!

Negative experience: Do not buy any consoles from this store I just ordered a NEW CONSOLE and when I went to pick it up it says pre-owned on the box which is beat up with several holes in it so it Def looked used. I called the store immediantly and they advised me to bring it back. As soon as I got to the desk the guy at the counter peals off the pre owned sticker and says it for a head set instead I told him to give me the sticker back n he crumbled it up n said it was in the trash I told him that it needs to be received from the trash and placed back in my possession since it was on my product and I KNOW IT SAID CONSOLE NOT HEAD SET now my kid can't get thier birthday present because I have to write corporate in order to get the correct item that I ordered

Negative experience: Exceptionally rude I walk in i’m not acknowledged, then when i need help i get blown off like im annoying the two guys at the counter’s Conversation (one has glasses might have been the manager the other was short), I have to walk over to the spanish gentleman who helped me as best he could but when he would ask the guy with glasses for further assistance i’m rudely waved off never coming here again, (& paid for a customer’s card order himself after being reimbursed on cashapp i guess while the card reader was down & lowered the price to pay the difference.)and i usually don’t write bad reviews but this was ridiculous. Happened around 7pm 02/15

Negative experience: Don’t waste your money on warranty here.

Fantastic experience: Thank you store manager Jonathan Boone for great customer service.

Positive experience: It's your basic GameStop. That said it's very small for a GameStop. If you like to go to GameStop for collectibles and stuff your selection here will be very limited. But the employee there was polite and helpful when I bought the game I came for. I gave 4 stars mainly for the small size of the store.

Negative experience: Not a return bar location as advertised

Fantastic experience: Conrad and Michael provided excellent service. They were extremely knowledgeable regarding options and games. Ended up getting a uearly subscription due to their service and advice.

Fantastic experience: Employees here have been kind and personable, offering help unprompted such as "this game is at the store, we can call and have it held". and such.

Fantastic experience: Employees are very knowledgeable and seem to enjoy being there and talking to customers.

Fantastic experience: I never had a bad experience here, and has the best customer service!

Fantastic experience: Good

Fantastic experience: Armani was amazing! Very knowledgeable, energetic and made my experience fun!

Fantastic experience: Exelente

Negative experience: One employee talked bad words and walked to the back store and front talking bad words. Sad Im leaving fast with my kids

Fantastic experience: I bought a garmin watch here for $170 that I sold the same day on ebay for $300 thanks to the extra 50% off on clearance items. Retail arbitrage baby.

Positive experience: The employees are always great, helping my Grandson find products that meet his needs. Plus they will gladly search to find items at other locations!!!

Fantastic experience: Adventure and excitement in small packages.

Positive experience: These still exist?

Positive experience: My Son said it was a nice experience.

Positive experience: This store acknowledge they were low in stock of what I was looking for

Fantastic experience: Cool games

Fantastic experience: The staff are nice & they always have the games I'm looking for

Negative experience: Cameron showed up 35 mins to open the store. There were a lot of us waiting in line for a big release (Pokemon Legends: Arceus). Cameron walked up claiming his instagram got hacked (trying to over explain to the crowd of people waiting). Cameron went into the store and started playing on his phone for 15 mins before opening the store.

Fantastic experience: Awesum Yo Video Games & Cool Stuff For A I'm Games Fan's Of GAMESTOP Back Then Since 96 Yrs

Negative experience: Wanted to pick up a game that was pre-ordered and prepaid but the store was closed. Said it was open online but was completely closed at 11:30am. Pretty upsetting since that was my main reason for going to the mall.

Fantastic experience: Very friendly staff, very clean location albeit small.

Fantastic experience: The person that works there was very helpful he help my kids to choose the game. Kids r very happy, having fun . thank you.

Fantastic experience: Great staff they will go way out of the way to help and answer questions.

Fantastic experience:

Fantastic experience: Staff was amazing and fun! Great selection!

Positive experience: Typical game stop. Unfortunately their stock is a bit hit and miss. One place may have one may not. They have started price matching but if they don't have the games then what's the point

Fantastic experience: I appreciated that what I came for they didn't have but gave me information on something else that would yield the same results. Great customer service!

Negative experience: GameStop is not what it used to be

Positive experience: My son love this place

Fantastic experience: Awesome service

Fantastic experience: Really good

Fantastic experience: This was the best GameStop I have ever called the man who answered game me the information I needed after calling 5 different places and they where the only ones that new what they where talking about

Positive experience: Long line. Hadn't restocked video games.

Positive experience: I wish the staff here cared about their jobs at all. Everyone was just rude. I took my buisness to another store.

Negative experience: Wasn't suppose till 7 was closed 20 mins early then let one customer while closed and ignored me

Negative experience: Wierd encounter. This store have boxes of items up on display but the items are sold out. My kid stood in line with the box for a second until she realized that the store only had displays up even if the item was sold out.

Positive experience: GameStop the only stop for nerds...why else go to the mall? Movies and coffee?

Fantastic experience: The store was easy to shop even though it was busy.

Positive experience: El vendedor estuvo muy bien

Fantastic experience: The young man was very courteous and answered all my questions. Awesome customer service!

Fantastic experience: Great customer service

Fantastic experience: Excellent

Fantastic experience: Quick in and out service. Pre-Ordered PS5. Great people.

Negative experience: In Gamestop patiently WAITING for 15 min ...we were ignored...no greeting...as soon as Daniel (store leader) finished with his customer he proceeds to help another customer that came in after us to then let us know we need to get in line to be helped...He never mentioned that was the procedure...however..I complied due to having my children with me... Customer Service is EVERYTHING! DO BETTER L...

Fantastic experience: Amazing customer service

Positive experience: Workers unfriendly and unhelpful

Negative experience: I bought a Astro c40 today, marked new. I opened the box just to find out it was missing peace. I just called the store and a employee said it’s probably a return they put the wrong tag on.

Positive experience: Was busy,but great customer support.

Fantastic experience: Love this store

Fantastic experience: The employees are very nice, they have a great selection of new and old games and collectables.

Fantastic experience: Muy bien

Fantastic experience: It's a great place to get any games or even merchandise of some of you favorite games and more

Positive experience: Not really willing to help

Positive experience: Happy place!

Fantastic experience: It nice place in the mall

Negative experience: Went in at ten am two cashier's and one other guest I needed something off the wall which was locked after being ignored for ten minutes another person walked in and was immediately served. I will not be going here again horrible customer service

Fantastic experience: Great little shop for my gaming needs... Especially a staff member named Daniel. He really took the time to explain every question I had to me, educating me on all the nuances I needed to know. He also took the time to point out a lot of games which I and my daughter would enjoy playing.. Just an all around standout employee who deserves to hear an "Atta' Boy" from both me and his area manager. Daniel was the pivotal reason I spent my hard earned cash at Game Stop.

Positive experience: Very small dont expect much

Positive experience: Got what I came for

Positive experience: Good place to shop for games new or used

Negative experience: The girl with white/blond hair called me autistic while helping my friend

Positive experience: Smaller location, but packed with games. The staff are great. Very knowledgeable.

Positive experience: Great selection of all games, but good luck if you're trying to trade in your games here

Negative experience: Sometimes it's a drag going to the GameStop at Cumberland Mall. Most of the time there is a long line & only one of them can help while the other one doing tasks. Back in February, I came in to sell my apple watch because I wanted to upgrade to a new one. The guy kept messing with the watch for a while to the point that he BROKE my apple watch and had the audacity to tell me that he can't sell it because it's broke. I said, "but you broke the watch." He started talking about how it could of been broke & I came in trying to sell a broke apple watch. My boyfriend and I went back and forth with him. At this point, I was done talking to him so I told him I'll call the district manager. I contact her & she said she'll check the video cam & how she was going to help us. It's been 4 months and I have not heard anything from Erica, the district manager. One time I called her & she was giving an attitude for calling her on her off day like I knew she work schedule. It's only this GameStop that gives me a hard time for some reason. The other GameStop in Austell and Marietta by the Marietta Diner always give great customer service.

Fantastic experience: Great Customer Service

Fantastic experience: Great Customer Service

Fantastic experience: They have cool collectibles from star wars, anime and games. I like the sales rack with toys etc.

Positive experience: Very knowledgeable staff. And super courteous. Went above to make sure I got a quality product. I had ordered an xbox 1 cause mine broke. I had some concerns and they were quelled as they made sure I got what I needed.

Positive experience: Not a place of mines but they had what my boyfriend wanted.

Fantastic experience: The staff is very nice and they definitely know their games and can recommend new games based on what you like to play.

Fantastic experience: Great location.

Fantastic experience: Games

Fantastic experience: Los juegos más modernos y los mejores precios

Negative experience: Recently went to thos location to purchase a nintindo switch and a couple of games. The employee helping me with the transaction noticed my hesitancy to buy one of the new games saying, "if you dont like the game just bring it back to me and we can refund you" fast forward a few days, turns out I didnt like that game. So when returning to this location I approached the same employee that helped me this first time to return the game. "I'm sorry sir, we cannot refund open new games, its store policy" either he was unaware of his stories policy or he simply lied. His mistake, my dime. In the future I will drive out of my way to avoid this location and its clueless employees.

Fantastic experience: Like it love that it has ps3 games

Fantastic experience: Amazing! Service here is great!!!