GameStop

Fantastic experience: Great customer service and knowledgeable information on gaming consoles

Fantastic experience: I don't know the man's name but he is a gamestop wizard.

Negative experience: Can’t even ask a general question. Ole boy (lightskin) with the sagging pants was on his phone the entire time while I was asking questions. Should’ve went and asked the tall guy with the locs. Just rude.

Negative experience: Store was supposed to open at 11 and it is now 11:47am and no one has came yet. Terrible.

Positive experience: Nice game place inside perimeter mall in Atlanta

Negative experience: I came out of my way to this Gamestop and it is closed early with no signage explaining why. I have waited and waited. Ridiculous.

Negative experience: Poor attitudes, vulgar language, and then they get bothered when a question is asked - this describes my first and last time shopping in this location. You’re in the wrong line of work if helping customers is something that’s a bothersome task.I visited this store on 02/14 to inquire about a game being in stock - not only did he keep his eyes on his phone while shaking his head no. He didn’t want to check other locations. By far the worst experience ever at a Gamestop

Negative experience: drove 30 minutes just to see they closed their store 30 min earlier than stated online. I just wanted to pick up my order. Very dissatisfied.

Fantastic experience: I needed a hand with some customer service issues (due to a purchase from a different GS store) and the awesome store associate (I'm sorry, I missed getting his name!) here helped me out really kindly and was understanding of my concerns. Thanks for the smooth experience!!

Fantastic experience: I like game

Negative experience: They ran out of competent employees ages ago

Fantastic experience: A must stop when with my grandson. Gamers paradise

Negative experience: Waiting in a line that ran outside of the store all for the ONE associate and apparently she was a manager/key holder because she came out to lock the doors and say “I hadn’t shopped for my own kids I got stuff to get” is CRAZY she knew she was on schedule to work she knew she hadn’t shopped for her kids either WHICH HAS NOTHING TO DO WITH PAYING CUSTOMERS BTW so why agree to work a shift that your gonna leave while customers are STILL WAITING. Furthermore one associate for Christmas weekend is CRAZY as well Atleast 6 MINIMUM should have been there to handle the type of line that was waiting to even get in. I’m soooooo disappointed ! Never again. Never going to recommend because this was MY FIRST visit to this location. & it will be my LAST.

Fantastic experience: Lots of games and even Oculus quest 3!

Fantastic experience: Very good customer service

Negative experience: Literally went there yesterday at 7 and noticed the doors were closed. Online their hours said open til 8 so I gave the door a pull to see if maybe it would open and then pushed it to try going the other way just to be sure. The store employee there walks up to the door and starts angrily yelling at me through the crack in the doors saying that the doors are closed and that I need to stop pulling them, which I only did like twice cause I thought something was wrong. Confused, I told him their hours say that they're open til 8. He yelled again angrily saying that he was doing something with the register and that I needed to stop pulling the doors and stormed off with literally no other explanation. I can understand if you need to count the register man and you perhaps were the only person there at the time but don't scream at me for simply trying to get in when I didn't realize what was going on. It was honestly the rudest customer service I've ever seen and I've worked in retail for over ten years. Y'all lost my business forever because of that.

Positive experience: Kinda small,but staff was friendly

Fantastic experience: Got everything I needed quickly and efficiently packaged.

Negative experience: Somehow even more bare than most gamestops.

Positive experience: Good place to be get game for all ages

Fantastic experience: Always great customer service here! The energy is unmatched from any other GameStop I've been to honestly. I've been shopping here since 2013 and I haven't left yet.

Fantastic experience: Nice location good stock in hand!

Fantastic experience: It was great. They have a big selection of games and the ones I bought was half price which I didn't know until checkout so pleasant surprise

Fantastic experience: Great customer service here shopping for Pokémon cards. Vince and Sam are just great people and I will be shopping here again for all gaming and card purchases.

Fantastic experience: Cool

Fantastic experience: Wonderful place with all sorts of goodies Bought my nintendo switch there and I like it

Negative experience: Bought a brand new controller. Didnt work at all. Brought it back the next day to exchange. Wasnt given a receipt, and apparently theres NO way to pull up a previous transaction without a reciept or account. Which i know is 100% false. You have the ability to pull up previous transactions. You only had two of those controllers and you could have easily checked when one was sold yesterday and verified the seriel. I only wanted an exchange for a completely unusable controller. Instead i had to just waste money and time on a second one cause you guys cant take the time to provide some service.

Negative experience: They have no existing customer service. Literally been trying to speak to someone since I place an order for pick up on Dec.7th.

Negative experience: very bad attention, without education. the worst place to take your child or yourself. there are much better places than this rude mousetrap.

Negative experience: Disrespectful and discriminative. My husband and I walked in and we were not acknowledged I guess the heavy set guy conversation was more important. Soon as a white gentleman came In he was acknowledged and was asked how his day was going. I immediately walked out!

Fantastic experience: Excelent deals and promotions!!

Positive experience: Great discount on a gift for my kid. Super nice staff!

Positive experience: Came to this Gamestop around lunchtime. I browsed for a few of minutes and inquired about their selection of figpins. The gentleman that was there told me that they just don't get too many of what i was looking for i did find 4 that i didn't have and proceeded to get register to complete my purchase. The guy seemed a bit short at checkout and i did feel somewhat rushed; however, when I left I realized why. When I went to the food court and returned, the shop was closed for lunch. Even though he was short staff I did feel that he provided good customer service.

Fantastic experience: It's in the mall, and the service was great. They handled my concern accordingly.

Fantastic experience: El favorito de mi nieto.

Positive experience: It was ok but, a little bit crowded and one of the staff member was very obnoxious

Fantastic experience: Great

Positive experience: They didn't have the new demon slayer game

Negative experience: This game stop system shut down o us while purchasing items and that was disgusting and disturbing and the manager went home know the store system was very messed up and took his friend to cash him out over me as a customer, I will never shop in this game stop again.

Negative experience: I went today and the lights were on, but the doors were not open. It was around 12:30 pm by the time I got there so they were supposed to have been open, but there was no sign on the door saying they were out and they’d be back. I waited till 1 and still no one came. Great look GameStop!!!

Fantastic experience: Super helpful folks working there.

Negative experience: This location has some cool items sometimes, but the store overall isn't that great. Barely ever anything worth going in for. It's just a stop off at the mall to peruse now.

Negative experience: I called them ahead of time and asked if they had a specific game. They said it was in the story, but after sitting in traffic getting there, they did not have it. They made me waste an hour of my saturday because driving there and back because they either lied or were too incompetent to understand my simple question. Infuriating

Fantastic experience: Friendly and professional. Recommended.

Fantastic experience: Thanks for being so kind & patient with us

Fantastic experience: Helping people to find stuff

Fantastic experience: Very helpful employees. In and out within 5 minutes

Fantastic experience: My son loved his experience here! The cashier was super nice to him and took the time to explain everything to him while he was learning how to handle in store purchases on his own! Deysi, you probably were juat doing your job but you helped to instill some confidence in a young man yesterday. Thank you!

Fantastic experience: Very knowledgable staff.

Negative experience: If I could rate this GameStop zero stars I would. I went in at 6:05pm to trade in my console. I was told by the staff who was doing absolutely nothing that he would hit take a trade in AN HOUR before they close. When I went in on Sunday the manager had told me 30 mins before close. Not only was he rude and arrogant but irked me to complain or do something about it. Horrible customer service.

Fantastic experience: Excellent site, but this time they did not have consoles for sale it seemed strange to me.

Fantastic experience: Always helpful!

Negative experience: Don't waste you're time at this location. I place a online order for a game that according to the website had multiple in stock and got it at a deal. Got the email saying my order was ready, went to the store got in line behind 1 person then notice a sign for pre-paid order pick up got out of the line to stand at the pick up station and waited. The employee was having a nice long conversation with the person that was in front of me and after waiting 10mins finally ended the conversation but instead of helping me went to help the next guy in line who came in after I did. When he did finally come over to me he looked for my order, checked the system and said "oh, you're order was canceled because we don't have any left" I said "excuse me I just got an email stating it was ready for pick up" he said "oh well, if you want I could order it for you if you want?" I needed it now not in a week. I called a different location they had it but would not match the price I payed online. I work retail and understand how it works but that was the worst customer service I've ever had.

Fantastic experience: The cute young lady at the desk was very informative and knowledgeable. Made our purchase easy and quick. Still waiting for my notice for the PS5 lol. Clean store and with the pandemic in effect, I felt safe. Thank you GameStop staff.

Fantastic experience: die already ❤

Positive experience: Buen servicio pero le hace falta productos y muchos, consolas, accesorios y juegos

Fantastic experience: Darnel is one of the best employees I’ve ever had the pleasure to share all my concerns I had. What also makes it even better is that he’s the store leader. So he has professionally and naturally displayed what I should expect when I visit any brick and mortar GameStop location.

Fantastic experience: Variety of gaming items

Fantastic experience: La tienda tiene un surtidor variado la atención es buena

Fantastic experience: Great selection of collectables and friendly

Negative experience: Customer service was terrible by that employee

Positive experience: More choices

Fantastic experience: All the games ive been trying to find are in stock and reasonably priced

Fantastic experience: Daniel helped my family and I when we went in on 01/19/2020. A little before closing we came in to purchase a game and to retrieve points from the app. However, the system was not working properly, he continued to do all he knew to assist us. Not once did he get agitated by it being very near closing time, Daniel helped us to the very end. We are so grateful customer service still exist. You made our 7 year old very happy.

Fantastic experience: You can find the shop in 1st floor 3rd shop from the entrance in the Mall. They have good stock of games. Staff is nice and helpful.

Fantastic experience: Guy was willing to call another GameStop to help me out with getting the game I pre-ordered. This GameStop is definitely one of the best that I frequently visit.

Positive experience: Availability is less when compared to other stores

Positive experience: I had a positive experience at this location, nice collection of games and collectables. The staff were friendly and helpful, this store is located within the Perimeter Mall which makes it even better :).

Fantastic experience: Amazing staff super nice

Positive experience: You get pre-owned game along with brand new. You can also buy console's

Positive experience: Very good

Fantastic experience: Fun Fun Fun Hahaha

Fantastic experience: So helpful to this grandmother; not pushy; kind!

Negative experience: They will sell you old refurbished controllers as new ones for the full price

Negative experience: Horrible customer experience! I called to see how much I could get for an Xbox One Original model w/ 500GB HDD and I was told 160$.I repeated "one six zero cash for trade in?" and he replied "Yes". I get there and after plugging in the Xbox he says it needs an update before he can accept it and that they're internet is so slow it could take hours. I took the Xbox home to Woodstock, updated it, removed my accounts and returned to Perimeter mall. After confirming it was updated and the accounts were off he said that I would get 50$ for it. I told him about my phone call (and I confirmed it was the same store by calling the number back and hearing their phone ring) and he simply said "No, it's 50$ for cash trade in". No apology, no explanation of why he said 160 earlier or anything. In my opinion, the 2 guys working there have no business in a customer service role because they are woefully inept at dealing with customers in a respectful, caring, or professional way. Neither of them were wearing name tags but this was on Sunday June 16th between 1pm and 4pm. I will not be returning to GameStop because of this experience.

Fantastic experience: The customer service here has vastly improved

Negative experience: Horrible customer service! The manager wouldn't let me browse games because they were half an hour away from closing! HALF AN HOUR! Not 5 minutes or something...

Fantastic experience: Best games

Fantastic experience: the guys here know their games and took complete care of me during my visit

Negative experience: Another dying brand... can't compete with e commerce, they are kind of fun to go and roam while wasting time in the mall.

Negative experience: I came in to purchase some funko pop figures and everything was going great until I went to checkout. The store employee was very clumsy with the items.. dropping them slamming them upright to scan the barcodes.. he then proceeded to put them in the bag and again dropped them on the floor. I canceled the transaction after seeing he left them dented and scuffed up. I left unhappy..

Negative experience: Racist workers

Fantastic experience: The manager here was amazing. He held a few items for us before Christmas just because he said there will be a better sale the next week. When I came in, he had it all and for the much lower price that he stated. Overall one of the best customer service experiences I've had in quite some time.

Fantastic experience: Picked up some gift cards

Fantastic experience: The best one for miles around

Positive experience: The place to shop in-store for electronic games and game consoles of all manufacturers and models, both new and pre-owned, with a knowledgeable staff. Also has a good selection of video game collectible figures.

Positive experience: Really long line of Christmas shoppers

Fantastic experience: Bought a new game for only $4.97 awesome deal

Fantastic experience: Great cuatomer service they dont mind if your just coming in to play the games and this is very helpful staff always

Fantastic experience: Friendly staff

Fantastic experience: Great and friendly place

Fantastic experience: Always a cool place to stop at to check out the gaming store. Truly amazing people and you may be a fan of some game or story you'll definetly find die hard fans like you in this store.

Positive experience: Very friendly service!

Negative experience: Got sold a game system and the L2 button on the controller doesn’t work

Fantastic experience: Always have to come here

Negative experience: Customer service means everything. Leave your attitude at home when you come to represent the job you work for. I came in to purchase a game for my son and don’t know who the young man was at the front register but he had no friendly customer service in him. I asked if he was ok to try and jolt him out of his mood but got the response “I’m straight” with no smile no nothing. I’m big on customer service won’t come to this location again.

Positive experience: Good store but need to put more funko pops back out on the floor.

Fantastic experience: I have never been to a GameStop where I had a bad experience. Tons of cool products, great service, and great staff

Fantastic experience: Deanna was very helpful. My son requested an Xbox One for his birthday and I was clueless. She found exactly what I wanted and the games that my son asked for. I will definitely be back.

Fantastic experience: Store is a little crowded since it is a mall store that is no surprise. The customer service though has always been fantastic here. Honestly the nicest employee's of any GameStop. Worth coming for the customer service.