GameStop

Negative experience: I walked into the store to buy a single $9 item. I stood in line for 40 minutes while a slow and distracted worker attempted to run the store by himself. I've never seen so many frustrated customers in such a small space, but this gamestop earned it through sheer incompetence. A good reminder of why I shouldn't give this company money.

Negative experience: Terrible customer service. Ashton was very unhelpful he refused to give me a refund on a game that was not working and I bought the game less than 24 hours ago.

Negative experience: Rude staff

Fantastic experience: Some games that are over 3 years old, they wouldn't take. The service was friendly and very helpful.

Negative experience: I sooooo confused. I get to the store the sign says yall close at 9pm and on Google it says 9pm. I arrive to the store at 8:35pm and the store was closed. Do your establishment close earlier than 9pm or at 9pm. I was trying to pick up something I purchased. Completely confused.

Negative experience: Something has to been done about this location. Every employee is completely unprofessional. Hire a reliable staff who would spend all day smoking outside, or being useless in store 1/11/25 - Whoever was working this day is who you need to either “coach up” or “coach out”

Fantastic experience: picked up a new PlayStation 4 controller. almost $70 and it was used but still a good service.

Fantastic experience: Been going to Gamestops for years and I've only had one bad experience. This is not that location. This is one of the best locations in my opinion. ... J

Fantastic experience: Zaneta and Lenard were wonderful. They made my purchases very smooth and hassle free will definitely be going back to this GameStop.gave me a lot of good informat About power week. Thank you

Negative experience: If you order anything from this store, just make sure you have it shipped to your home address and NOT the store. Apparently, the owner doesn't have a key to the mailbox. My order was shipped and delivered to the store and when I tried to pick it up no one had a key. Then when I tried to cancel it with Customer Service it was like trying to pull teeth. For some reason they just couldn't comprehend that the item was at the stores mailbox, but no one could access the mailbox.

Negative experience: Went in for preowned games and they were running a promo buy 2 get 1. The game I tried to purchase was labeled at $37.99 and rang up at 64.99 they didn’t try to help or price match the label IN THEIR STORE. They just said too bad and there was nothing they could do about it. This was also on top of just standing there waiting to be checked out. Absolute waste of my time.

Negative experience: Absolutely HORRIBLE people here. I drove over 70 miles after asking a Manager at the Dawsonville location to call ahead to hold a Meta Quest 2 for my Son’s 6th Birthday. I also called ahead to verify that I was on the way when I was roughly 35 to 40 minutes out. The store associate decided to sell the item right before I walked in. This is ridiculous. Literally, the absolute worst retail experience I’ve ever had in my entire life. Cannot believe these people wasted a ton of my time and showed ZERO apologies for doing so. AVOID THIS PLACE BY ALL COST!

Fantastic experience: Austen was so helpful with recommending a game for my wife and I. Also, have to say these new candy con controllers are incredible.

Negative experience: Not only one of the worst GameStops I've ever been into but one of the worst businesses I've ever had the displeasure of doing business with. go anywhere else

Negative experience: This location is the worst, they never answer the phone and always have very nasty attitudes. Worst GameStop ever, this place will be closed down very soon.

Negative experience: First and last time ordering anything from this location. Unhelpful and rude about it. Bought a game online for in store pick up. They never gave me a receipt. While trying to return they insisted that the online order receipt and email was not sufficient enough and I needed a physical receipt. Upon clarifying that I never received a physical receipt, they insisted they wouldn’t have not given me one. Love the insistent that I’m not telling the truth and that there couldn’t possibly have been a mistake made in not giving me a paper receipt.

Negative experience: If I could give a neg 5 stars I would. I ordered $650 in merchandise online for pick up. I actually called the store before going there to confirm my order was present n available Store employee R. Hall assured all was there in hand. I drive 40 mins to this location, walk in the R Hall acting mgr smh he was complaining and being loud with a customer in the store already. So I inform them on I’m picking up my order they both look like dodo birds. Saying we meant to call you back cause we don’t have the items. I’m look like what happen they disappeared. So what about my refund not meant the inconvenience of the long trip. R.Hall just goes into a mental tantrum yelling and saying “we busy and I can’t help you with nothing and ask me to leave because I request a print out of the cancelled order. GameStop is really hiring mental imbalance people to hold their business. Few days before Xmas GameStop has a money hostage for 5 business days and no merchandise. The worst experience in my life.

Negative experience: Buy one and get one free sign posted on tshirt rack. Cashier stated that the sign was old and did not honor the sign. They should take the sign down. Did not get one free.

Negative experience: Terrible store. Rude employees, everything takes FOREVER horrible customer service, go anywhere else but here

Negative experience: Why can’t y’all ever answer the phone?

Fantastic experience: Staff is super helpful patient and understanding. My only concern is more with the layout of the store. For anyone that is handicap/disabled or especially in a wheelchair is not the most accessible layout. So that’s more of a corporate/store manager issue that I have if they could possibly create more of a open space layout that be great. just food for thought. I would love to see more stores be accommodating towards their disabled patrons.

Negative experience: Literally paid for the new game on Wednesday before Thanksgiving. Come to find out its the preowned version. I was charged full brand new price for the pre owned Nintendo Switch game. I hope I can return on Black Friday of all day. They try to ram membership down your throat so hard that they're not paying attention to actual customer needs. DONT GET MEMEBERSHIP IN STORE BUY ONLINE OR OVER PHONE. NOT WORTH GIVING COMMISSION TO POOR IN STORE SALES PEOPLE.

Negative experience: I literally JUST got off the phone with the RUDEST manager I have ever experienced in a customer service setting. I am livid. I WILL NEVER COME TO THIS GAMESTOP AGAIN I simply called to see if I could return a card purchased game (that doesn’t work) without a receipt. He consistently cut me off. He kept rushing me to talk. I barely got through two sentences before he cut me off. He said, “I don’t have time listen to what you have to say. What do you want?” He said, “Do you wanna know how my last 24 hours have been? I don’t have time for any context you want to provide” And he was just freakin rude the ENTIRE conversation. His employee that I spoke to first just passed me off as if he didn’t care to help me at all. He also very quick to say what he “couldn’t do,” which is a huge sign of lack of customer service. That manager almost made me step out of character. He came very close. The most RUDE, ignorant, pompous, foolish, arrogant manager I have ever had to experience. He needs to be fired ASAP, because GameStop will never experience my business AGAIN.

Negative experience: Customer service here is trash. I bought a preowner controller that ended up being broken. I returned 2 hours later and they would take it back. Total scam behavior.

Negative experience: Pieni valikoima, ei PC pelejä, myyjä ei edes tiennyt Baldurs gatesta mitään

Negative experience: Only gave it two stars, because one employee was excellent. She helped me buy a PS5. She was super patient and helpful. The receipt says her name was “Kira”. 5 stars to her! The past two times I’ve gone the men working in there had terrible customer service. I wasn’t the only customer irritated. Quacey was on the receipt who rung me up with terrible customer service. His co worker was playing video games with another customer at the counter. I could have spent my $700 dollars else where.

Negative experience: *BEWARE* 4 customers walked in at the same time. The first 2 were together and immediately started browsing. I immediately walked to the counter to Inquire about a console I wanted to purchase and who I assume was the manager (white male, bald, beard, and a headset) looked at me like I had 2 heads and said “Dude we close in 2 min”. I will not be returning to this located because of the poor customer service. Judging by the other reviews with their customer service issues and actually opening and closing the store at their posted times I think I made the right decision :-)

Negative experience: They were closed at 330p sooooooo…..

Negative experience: NEVER PREORDER ANYTHING HERE! I'd leave zero stars if I could but 1 /5 is mandatory. I made the first in-store preorder for an item and was never called to pick it up upon release. I checked in about 5 days after release (physically had to go to the store because no one answers the phone here) and was told they aren't in yet. I wait a week to hear if it has come in. I call (and actually get through, after 4 attempts!) and am told it hasn't come in and am basically told things got "hectic" and "new staff may have sold my pre-order." But "if you come to the store, we will order you one and you can pay shipping to have it sent to your house." I come by and wouldn't ya know, there's none to buy online! I watch another employee "send an email to corporate" to get one sent to the store for me and I will be called about it. Your Don't hear anything for another week and a half. Get through on the phone after 4 attempts to see what's going on. I'm told "call back in 10 min, I'll find you one". Then I'm told it's at another store (1hr round trip, mind you) BUT first I have to come by their store to be refunded. While I'm there getting my refund receipt, I specifically ask "I'm going to this store for the item I pre-ordered, correct? Not something else?" And he assured me it was in fact the item I preordered. Well guess what... Of course it wasn't!!! So all in all, I spent almost a month waiting, over 4hrs driving of around Atlanta trying to get what I paid for, and wasting a bunch of gas for no good reason besides absolute incompetence on behalf of GameStop and it's employees at this location. DO YOURSELF A FAVOR AND GIVE YOUR MONEY TO ANOTHER COMPANY. SCALPERS ARE BETTER SELLERS THAN EMPLOYEES AT THIS STORE.

Fantastic experience: When I started playing Nintendo about a yr ago, I had a lot of questions about being connected to the internet so to have game updates, all about game ratings and what chats or online playing was and how to read the game info to see the info. The staff where so helpful and took time to explain all I wanted to know. I did go during a slow time of day so I’m sure that factored in.

Fantastic experience: I love game stop

Positive experience: Games top prices always been high but if you need something today for your set up and you're a geek like me, it's the modern day Radio Shack for gamers

Negative experience: I drove 30 min to try and pick up some games and they were having a “temporary lunch break,” very unprofessional

Negative experience: Store is rarely opened during scheduled hours. Today they are supposed to open @ 11am and it is still closed with no signage. Also when hogwarts legacy released and I had a reserved copy I went to the store to pick it up after work at 5pm and they closed down the store @ 4pm. Even when I reserve a copy of a game at this location they won't get them in, and the employees tell me I can go to another location and pick up my copy if they have extras. What's the point of reserving my copy at my local gamestop?

Fantastic experience: Great customer service

Fantastic experience: Store used to be a mess, but recently, they reorganized the store and it's significantly nicer. Employees have all been knowledgeable and friendly.

Positive experience: This is a very busy busy location, but horribly understaffed.

Positive experience: Excelente atendimento Estava nos EUA em uma curta viagem e buscava um PS5 porém não estava disponível nesta loja Os atendentes dessa loja foram muito atenciosos, não tinha disponível no momento mas buscaram em outras lojas próximas e me ajudaram a encontrar um PS5

Negative experience: Bad attitude & they do not answer the phone

Positive experience: Ok store, but knock it off with the up sell..

Negative experience: …..how do you go to a game store for a release and they haven’t even opened the box for the release …. Then have the nerve to say come back in about 3 to 4 hrs ……. Also they are turning people away who actually pre ordered their items …..

Negative experience: Dishonest employee charged me for a Pro membership and took it out of my trade in credit without saying anything to me about it. I didn't even realize until I started getting spammed with email. Shame on you.

Fantastic experience: KIETH GILL RYAN COHAN LETSSSS GOOOO TO THE MOON

Negative experience: They are never open and don't answer the phone. They close at 9 online and if you show up around 5 or 6 they are already closed no one is there. Very disappointed with this location.

Fantastic experience: Found what I was looking for

Negative experience: Trash. Can't even trade in consoles.

Fantastic experience: Beautiful GAMES

Negative experience: Saturday, January 15th been here since 1130a.m. store still not open and it's 1p.m. now! Store was suppose to be opened at 10a.m.

Positive experience: Very friendly customer service and knowledgeable staff...I love shopping there..

Negative experience: Can't take console trade-ins at this location, haven't had a monitor to check for weeks. Won't accept a video of the unit running.

Positive experience: Cool laid back people it seems

Positive experience: It okay

Negative experience: Twice now this location has caused me to drive out of my way based on false information given. Once because they didn’t have a drawer and were short over $1,000?!? The second because after returning to sell them a game back, they now said it wasn’t eligible after telling me just 24 hrs before it was. GameStop won’t survive much longer as their products can almost entirely be purchased online. I look forward to the day this place is shuttered, I might even pour out a shot as they remove the sign and their employees walk papers in-hand. Good riddance.

Fantastic experience: Super cool staff

Negative experience: Uugghh!!! First off this store never has what my daily is looking for.. then the cashier this evening just pretty much spent about 20 minutes or more with one customer when he had a line of people waiting and NEVER once said “sorry for the wait”, “I’ll be right with you”, or “ you know let me take care of these people and I’ll be right back with you” like anything would have sufficed!

Positive experience: Always have what I need

Negative experience: The game my son wanted to purchase cost 59.99 used. Checked the Walmart site & the same game was 49.99 brand new. What's up with that??? And the sales associate was less than concerned about providing memorable customer service. Do better!!

Fantastic experience: Found exactly what my son needed.

Fantastic experience: Excellent service. Noki was very knowledgeable and polite. We spent over $500 happily and will be back.

Fantastic experience: Great gamestop location with a wide selection. One of the few locations that usually has my games in stock.

Fantastic experience: It was clean, customer service was good, and found all I need

Fantastic experience: Great group of people working here. Knowledgeable and friendly!

Fantastic experience: Friendly, helpful staff.

Positive experience: I love this place

Positive experience: Selection was okay and they were not able to help but I needed. But what I was looking for was a little niche.

Fantastic experience: Staff always very helpful!

Fantastic experience: Good place for kids to shop

Fantastic experience: Wireless Headset for PS4.... Super Loud wire free

Fantastic experience: Bryan, the store lead, was absolutely wonderful and understanding and informative tonight when it came to the PS5 release. I sadly didn’t get one, but Bryan’s efforts to help us cannot go unnoticed. Bryan, if you see this - I was one of those there at the end. And I appreciate you endlessly. The hunt continues.

Negative experience: Came to this store to buy a Nintendo switch after Best Buy was sold out. I’ve worked in retail, and the first rule is don’t get stuck behind the counter. I was never greeted nor acknowledged as a customer. The only person who seemed to be an employee was talking to two other guys about a game, but not in any context of selling/buying. I left and went to Target where I bought the switch, a game, and a controller. Sorry my dudes. Can’t support the business if you’re not willing to work for it.

Positive experience: Great people, Hate that the company is on a Decline...

Positive experience: Nice

Fantastic experience: Great service! I called them to get the switch and was greeted with a very polite person! He said that they have them in stores and I came and sure enough it was there! The man working there was great and very informative. Very clean and organized place! 10/10 experience

Positive experience: Overall the experience was good but they were out of the Switch which was something I wanted so had to deduct a star for that.

Negative experience: Victoria is one of the more rude and combative employees I've come across at a game store... not really sure what it was but it definitely made my experience pretty awkward.

Fantastic experience: Shout out to the lady who's sister is married to a guy with the last name Parham. I didnt catch her name, but she was awesome

Fantastic experience: Excellent place to find the best games, video games, video game systems, and other novelties.

Fantastic experience: This place has everything you want to get.Games,accessories, clothing, u name it!

Fantastic experience: Great customer service

Fantastic experience: Super friendly staff. Very knowledgeable about the games and specially about the appropriate suggestion for my youngest son!

Fantastic experience: My kid's love this place they bought there gaming equipment here and games. Hey I'm learning. Check it out.

Positive experience: The staff were very slow unfortunately

Fantastic experience: Love this place

Fantastic experience: I take my twin sons to this location all the time because the staff makes us feel like we are family and treats us very well everytime we come! We've been coming here for years! Love them!!

Positive experience: Very helpful on games

Fantastic experience: Helpful staff good selection

Positive experience: This where you want to go to get video games.

Negative experience: Dont like

Negative experience: Horrible they didn't solve anything then they didn't care about my situation

Fantastic experience: Great service and amazing quality of games

Negative experience: They closed early. Also wouldn't answer the phone so I could let them know I was on my way

Positive experience: Not a lot of choices from different games small store with limited stock

Fantastic experience: Nice place

Fantastic experience: As always the staff was super friendly and knowledgeable about the games I asked about. I always make a point to stop in when I'm in the neighborhood.

Negative experience: Racist except for one dude.... He knows all about games the rating what's for kids what's for adults I mean he's really helpful the other employees y'all need to fire them, they just taking up space and running customers away.

Negative experience: Yeah they could work on their customer service and how to interact with customers, or simply answer the phone.

Fantastic experience: A great location for games and trades

Fantastic experience: Very helpful

Positive experience: Good location, helpful staff

Fantastic experience: Great to buy good used games luv the staff