GameStop

Negative experience: Went shopping here to get a game and the lazy lying employee named Ralley proceeds to lie about how they can’t hold games when GameStop does only for a certain amount of time and when I came in store there was the cover art and then lies saying they can’t give me it and gave me a copy without the cover art. Don’t lie now lmao other stores do give you the covert art if you ask Hope your store gets closed

Fantastic experience: Got what I came for and checked out.

Fantastic experience: Great selection and staff

Fantastic experience: Had just what i was looking for

Negative experience: Sean is an incompetent worker… How do your “newer” lady employees know how to use the system properly better than you.. He tried to trick me out of saving money. Ridiculous & he freaks out way too easily.. Get some better workers in there.

Positive experience: The staff was very friendly and inviting. They were able to give me some good tips on games that I would like to play on various platforms. They helped this old man get proper headphones for my son. We also discussed the value in headphones in reference to (Kids that don't wk)! Ha. But I had a great experience!

Negative experience: Sean was pretty rude and ignored customers while chatting on the phone while the line grew steadily longer

Fantastic experience: The associate Maia is very knowledgeable

Fantastic experience: We came for the Switch 2 release, which could be a hot mess. Lots of people with wanting big purchases, expensive, etc. Ralley and his team handled everything with kindness and professionalism. It was an absolute delight! My teenage son had saved and saved for this purchase, and the team was organized and so much fun! We will love our purchase even more because of the awesome customer service and a system that was streamlined and made sense. We drove a ways to come, and will drive a ways to come back in the future.

Fantastic experience: My FAVORITE place to shop!!!!!! The entire staff is friendly and helpful

Fantastic experience: Josie was amazing and very helpful

Fantastic experience: Rally was the best! Great customer service, very knowledgeable, and values the customer experience.

Negative experience: Needed help with loading a gift card and got a lady with attitude and ZERO help. GameStop hires the most miserable people. Thank god they’re closing the stores in the US.

Negative experience: Absolutely disappointed with the GameStop store I’ve been a loyal customer of for years. The lack of professionalism and basic customer service is astonishing. I recently encountered an issue with a product I purchased, and when I attempted to use my warranty, the staff was dismissive and unhelpful. Despite being a regular for years, my loyalty seemed to mean nothing to them. They refused to honor the warranty, citing vague, baseless reasons. It’s one thing for a store to falter in customer service, but for a company that thrives on customer relationships, it’s downright unacceptable. I expect much better from a well-established brand. Don’t waste your time or money here unless you enjoy being ignored and mistreated.

Negative experience: Asked for a steam giftcard. Was sold a digital giftcard for a crappy game by the employee. Was ran through loops all week just to be told nothing could be done. I’ve been a member for over 20 years and this has been the worse experience I’ve had with GameStop.. Please train your employees better this was a gross waste of money..

Negative experience: Trying to find a GameSpot near me 127 miles . They will not mail anything to me? Dead zone?

Negative experience: Purchased a game as a gift on Tuesday...Removed the wrapper attempt to use it but learned i Purchased the wrong disc. Unable to use it, replaced back its original case. Returned to Game Stop on Wednesday for a refund was only offered $21.00 on a $75 purchase. The sales person did not review the disc for damage...just deemed it as used. That was a hard lost, and the reason I will not return. Full refund on unopened items Returned next day...hard lesson.

Fantastic experience: Today, December 28, 2024, my son and I visited the GameStop Store # 2373 - Camp Creek, and we were fortunate to be assisted by Ralley Simmons. From the moment we walked in, Ralley’s kindness, professionalism, and expertise made our experience outstanding. We came in to exchange a PS5 controller, renew our family’s membership, and purchase a PS5 accessory. Ralley handled each aspect of our visit with incredible attention to detail and a clear commitment to customer satisfaction. Not only did he ensure that our transaction was smooth and efficient, but he also demonstrated deep knowledge of the products and services, answering our questions thoroughly. Ralley managed multiple customers with ease and professionalism. While assisting us, he also greeted and directed other customers with a warm and welcoming demeanor, ensuring no one was left unattended. It was genuinely impressive to witness how seamlessly he balanced excellent customer service with multitasking in a busy store environment. Ralley Simmons exemplifies what outstanding customer service should look like. He turned what could have been an ordinary errand into an enjoyable experience for both me and my son. Employees like Ralley are the reason we’ll continue to choose GameStop for our gaming needs. Thank you, Ralley, for your exceptional service today—you truly went above and beyond!

Positive experience: Nice costumer service very knowledgeable

Negative experience: I was told once day my controller was under warranty then came 2 days later and was told my controller wasn't under warranty. Please hire competent workers and people who tell the correct information every time. I won't be buying anything else through GameStop.

Negative experience: I came into the store earlier this week and I purchased a shirt. They left the sensor on the shirt. I went back to get it taken off with the receipt and the lady was extremely rude

Positive experience: The store is small but the customer service is great

Negative experience: Don’t go on Sundays or any day the lady is working , I went in to purchase a game and stop in line for over 20 minutes while she answered her personal phone and had personal conversation on the clock and then proceeded to tell me that she didn’t want to get rude or nasty because my tapping was annoying her. She should be fired if she can’t do her job. Then to say that it’s only one computer and one her like that’s not stopping you for having multiple conversations on your phone while on the clock.

Negative experience: The store was closed during rush hour due to an employee taking a lengthy personal break. When I arrived, a mother and son, along with another gentleman, had already been waiting for over 20 minutes. Despite calling the store and receiving no answer, an employee eventually emerged from the back room, informing us it would be another 40 minutes before the store reopened. This is a waste of company resources and results in lost revenue. The customer service and overall experience were unacceptable, and we will not be returning to this location..

Fantastic experience: Ralley is such a good help today

Negative experience: They shouldn’t even be in this camp creek mathey really don’t have anything to offer and what store opens at 12:00 clearly the biggest inconvenience of a store I’ve ever been to besides the union city location where whoever was working there last night should be fired as soon as possible

Fantastic experience: Excellent customer service

Negative experience: Manager sold me a game that didn’t have the one particular game that I came in and asked for in the first place! (PAC-Man) Then said no refund after I opened it. That’s how I found out the game wasn’t part of the console. It’s unfortunate for my loss and I highly DON’T recommend a store that blatantly lie to your face. Another store said they should have refunded my money. I don’t play games, it was a gift for a request of PAC-MAN ONLY. Wasted my time, energy and money.

Fantastic experience: Good, knowledgeable, & friendly staff, I had questions about a gaming system and they were able to help me navigate through my purchase. 10/10

Fantastic experience: Very nice and helpful people

Negative experience: On Dec 23 I purchased a PlayStation 5 steering wheel for my son. $299.99 It has a defective they didn’t want to take the wheel back after the receipt says it could be returned. They are very unprofessional and rude. Please do not purchasing anything as a buy purchase from this GameStop in campcreek. Receipts will say 14 days and they can deny your return.

Fantastic experience: I've been a long time since I've been to GameStop but they had what I needed in and out still overpriced LMBO

Fantastic experience: I love it

Negative experience: Nice area, but the skinny brown skin guy has a poor attitude …..

Fantastic experience: Me and my son visit this location often and feel very welcomed each time. Malik usually helps us during our visits and he’s very informative of all the systems and games. This is by far my favorite GameStop location because of the friendly and genuine service provided by Malik.

Positive experience: Very well stocked GameStop & friendly workers.

Negative experience: Lied about having a midnight launch for Final Fantasy XVI. I made my pre order there because they told me they would. I even asked to clarify that it was midnight and not an earlier release. Inwhich they said it was midnight. They lied to secure a pre order. I waited till 12:30 and no one came to open the store.

Fantastic experience: The gaming store of ole times!

Negative experience: Trashy business practices and scammers. I went in just by chance and regret my decision. Save yourself time and money, buy virtually. Amazon is way better.

Fantastic experience: Great place for purchase games and other exciting items

Positive experience: They always have what you want but as usual they are slow at the register

Positive experience: I must say I have enjoyed going to this store over the past few years I have lived in this area and conveniently right next to places I shop regularly. Sometime ago, I felt valued less as a customer and overheard the employees talking rudely about me behind the counter and decided to never return to the store. Now, I'm alright with honesty but when I enjoying my experience and feel insulted at the same time like everytime I step in the store it's a problem that's when I decide to just leave and never return. it was all cool at one point but sometimes I just don't know or feel welcome there anymore I never did anything wrong but sometimes the energy don't seem genuine! For right now I'm just undecided if I'd return anytime soon blessings though!

Positive experience: Nice area

Negative experience: Game stops in Atlanta cheat people,over people, call the police on people for the peoples own constitutional rights and LIES LIES LIES. Glad it was ALL caught on video by these baboons

Fantastic experience: THEY are super cool in here and the staff knows there games and respect what your purchasing and even make some good suggestions and invite you in with welcoming arms to go in on gaming!

Negative experience: They tried to charge me 60 for a used madden 23 and lied trying to say it was new they in their lying

Negative experience: Disgusting service. Pretty sure it's illegal to have this priced and then try to sell it to me for $80 from behind the counter. Then said this case is broken so he can't sell that particular one. Says he is not changing the price and doesn't have to. Wasn't even going to tell me the price was different. Disgusting. Canceling my membership. Screw this place. Yall deserve to go out of business

Fantastic experience: Games on the console is better

Fantastic experience: Guys were a great help, I think one was SM. Pointed out relevant deals, helped us decide on some items, and printed a list of other Gamestop locations with stuff we needed but they didn't have. Went above and beyond. Thanks!

Negative experience: They got some little kids in the store that don't know what customer service is. I bought a Charger from this store I tried using the Charger it wasn't working and I decided to return it. When I go to the store they where very rude and disrespectful they refuse to change the charger they said they don't take returns and I don't see it written anywhere in their store. It makes no sense that they will refuse to take the charger they started confronting me and then the girl went out to call the police and started lying.

Positive experience: It's GameStop. Seems more like a ThinkGeek store now. Staff wasn't rude but also was not welcoming.

Fantastic experience: Answered all of my questions, really knowledgeable. They let me know about a promotion I thought expired so I saved almost $30 on a better product. Also let me know about stock of nearby stores for something they didn't have in. Super helpful!

Fantastic experience: Friendly staff. Very knowledgeable. Very nice and great personalities. Customer service great.

Fantastic experience: It's Game Stop. IYKYK

Negative experience: I have been calling store since 1pm not one answer I stay far so I want to know if they have it what I need

Negative experience: Bought a xbox, game didnt work same night so i waited a couple days to see what would happen and then i finally called them about 10 times and nobody answered i spent almost 400 dollars there!!!

Negative experience: Idk who this bald head in a black shirt is in here but this is my 3rd time in this GameStop and every time I’ve had a terrible experience with him. The first two times I walked out, this time I actually want my games so I’m staying and he’s being extremely rude, making things much more complicated then they have to be because HE didn’t ask questions. He doesn’t know how to communicate and he’s lazy. Plus they have cases on display for games they don’t have in stock and he still charged me for the game they didn’t have. If I could give 0 stars I would.

Fantastic experience: Staff was very friendly and they were having fun while they worked. Always happy to see employees having fun while working!

Fantastic experience: Good service

Fantastic experience: My go to gamestop, besides da one on caroline st

Fantastic experience: I love these stores, so I find everything great

Fantastic experience: Staff real chill and helpful.

Fantastic experience: Staff was nice and helpful

Fantastic experience: Great staff ... Good deals.

Positive experience: Good

Negative experience: The manager Jordan is rude and really nasty!!!! Horrible customer service!!!!!

Fantastic experience: Friendly and helpful

Fantastic experience: Held my item until I got there and honored their online promotion with no problems.

Fantastic experience: Great place

Negative experience: Worst Customer Service EVER.!!!! What's the point of Having a Phone Number without having a competent employee to Answer It??? Fire the Whole store and just start over from scratch..

Fantastic experience: Very informative and friendly

Positive experience: Not much of a selection for 360 games or the price is to high for a used game.

Negative experience: Service always very very slow

Positive experience: Empty

Fantastic experience: Nice places and with a good price, they have an Nintendo there to play while you wait

Positive experience: Made a purchase online, and I was in and out. I stood in line for people that were purchasing in the store. If and only if they would greet people when they come in I could have been out sooner. Besides that very good experience.

Negative experience: I was greatly inconvenience at the GameStop at the Market place store on Campcreek. They refused to take back a damage game system that was insured by PRP plan. I had zero issues with another GameStop 30 miles away that said my item was covered.

Fantastic experience: Amazing place, plus they're still hiring you know!

Positive experience: The staff are always on top for their jobs. Its just seem to have a poor operating system because there is always a line.

Fantastic experience: One of the best GameStop's I've been to, and the cashier's have all been cool. Great place!!!!!!!

Positive experience: I mean for games its kinda just eh. Might as well buy games online cause that is a lot more simple. The only other reason I would go is for collector edition stuff

Fantastic experience: I bought my first game in a while since Game Stop decided to sell "NEW" unopened games.

Fantastic experience: It was good for to buy a game at

Fantastic experience: A variety of games nice people good prices a must shop

Fantastic experience: Nice store. Clean and and well stocked. Shelves were organized and easy to find things that were wanted. The staff was very helpful and we didn't have to wait but 3 minutes to check out.

Fantastic experience: The Best Professional Customer Services and polite friendly and always greet with a smile. I Love it. First time there! Thank you my New Family team works dream works! Great Job Keep up with Professional Customer Services and that Awesome beautiful smile guys!!!

Fantastic experience: Daniel , Is a Welcome and Need Change to The CampCreek Gamestop , Also He Is Professional and Fair

Fantastic experience: Great service. Clean and organized.

Positive experience: Went tp check out the new game's. They have all the cool's game's.

Fantastic experience: Great service

Positive experience: Can't combine coupon on pro day

Fantastic experience: Quick and easy....as always !

Fantastic experience: Lines moved quickly.

Fantastic experience: Extremely good service

Negative experience: These people do not answer their phone. Very unprofessional and trash

Fantastic experience: The new store manager is doing an incredible job in the short time he’s been there. What a change ! Both store manager and district manager are very professional and helpful. My new favorite store !

Negative experience: This is the worst GameStop in history, The store is operated by a bunch of unprofessional children . The store Manager Daniel doesn’t have a clue about customer service, conflict resolution or just management in general. Being able to put out games should not be the only job qualification for store management . But he is just a representation of his DM and there corporate office , they will give you the same crap and unprofessional run around. Find a better place to spend your hard earned money and valuable time. This place is not it! I would have rated them a 0 if I could have .

Positive experience: Store was a mess! And no XBOX One controllers!

Fantastic experience: Are there going to be Non-Preorder PS5s in Stock on Launch Day? ( November 12, 2020 )

Fantastic experience: Game controller for son