GameStop

Experiencia negativa: Called to ask if they had black ops 2 for Xbox 360 they said they only had 1 left drove 30 minutes just for him to say It looks like I probably sold it sorry about that guys now I gotta drive back home waisted 1 hour of my day

Experiencia fantástica: I went in with a big bag of things to trade in today. Darin was super patient and even helped me get the most out of my trade ins! He also helped me purchase my new switch 2 with a game and accessories with the trade in credit! Even with the things, they couldn't accept, he suggested what to do with them too. Great customer service!

Experiencia negativa: rude employees ‍♀️ told us he was going to follow us home and was mad we made two transactions instead of just one. said it’s not his job to help out customers even though it literally is ? why work somewhere you hate and hate the customers equally as much..

Experiencia fantástica: Jake helped me save trading in my old Xbox for the Series X. He made sure I got the best deal and they were open even in the winter storm! Great experience, will be back again!

Experiencia negativa: Hours say open at 11. Have the shop a few minutes to open up and no one is there. No sign either to let you know if location is closed or not.

Experiencia positiva: This was our go to store for games..Dad to see them close

Experiencia negativa: Shittiest game stop my little brother and I have been too. The guy with glasses and long hair kept trying to to argue with a 14 year old boy, all we wanted was the Ps5 and he told my little brother “ to stop thinking about Fortnite and buy other games” why does he even care about what my brother plays? So rude and disrespectful hope they can fix the issue

Experiencia fantástica: GameStop has a great collection of games at prices that won’t break the bank. Always fun to browse and find something new — a gamer’s paradise!

Experiencia fantástica: Friendly staff. Quick service

Experiencia negativa: Was charged warranty without even being asked. Had to check the receipt in order to get a refund. Really scummy behavior be careful when buying here

Experiencia fantástica: I bought a PS4 game for my little brother's birthday

Experiencia negativa: Everytime I walk in this gamestop the workers are rude, snarky, and short. Several times i’ve walked in and asked a simple question and without being able to even finish my sentence I am cut off and met with attitude and rudeness. I spend less than a minute every time in this store to find out what I need but that is enough time to understand how terrible the workers are. Even workers who aren’t helping me making snide remarks on the side. Do not go here. All you will get when you go is an attitude.

Experiencia fantástica: Worked with Jack trying to get rid of an old console, didn’t expect much for it, but he made the process amazing and fun. Very nice worker! Would highly recommend this store for especially if he’s working!

Experiencia fantástica: Customer service at this location has surpassed my expectations . I will say this has been the best gamestop around my area.

Experiencia negativa: Bought an Xbox Series S here. Not only did the controller have stick drift, but the dude who was working was incredibly rude to me. I kid you not, he called me an idiot several times for wanting to buy this console, as well as a “baby” because of the games I wanted to play on it. He kept assuring me that I was stupid and making the worst decision of my life, then was incredibly disrespectful when it came to me not wanting to buy a warranty. I get that he’s very passionate about video games bit this encounter ruined my night and GameStop nearly lost my business after this.

Experiencia fantástica: I had an amazing experience at this GameStop location! The store is well-organized, and they even have a retro gaming section that brought back so much nostalgia. From classic consoles to old-school games, it's a treasure trove for any gamer. The staff here are super friendly and knowledgeable. They helped me track down a hard-to-find game and even gave me some great recommendations based on my preferences. You can tell they genuinely love gaming and care about their customers. Whether you're into modern titles or looking for a blast from the past, this GameStop has you covered. I’ll definitely be coming back!

Experiencia negativa: Closed during main hours, what a joke.

Experiencia negativa: Don’t bother calling trust me!

Experiencia negativa: I called several times to check if the store had what I wanted and they never picked up. I went to the store and the employee was rude, forcefully sold me a membership I did not ask for, claiming I would receive a 25 dollar discount and then tried to overcharge me by not applying the discount. Now I see why there are so many bad reviews.

Experiencia negativa: Don't bother with this location you'll place a pickup order with items worth over $500 just to get there for pickup and the store be closed 4hrs early without any signage up

Experiencia negativa: I'd give negative stars if I could. Long story short, I'll never buy anything from gamestop again. And this particular store is to blame. Sold me a broken controller, and wouldn't take the return. I purchased a pre owned refurbished PS5 controller from gamestop online, this store was the closest one to have it. All the way across the metroplex for me. Finally make it home and it's broken, the thumbstick has me spinning in circles. Update doesn't work. Pissed, but I'll just take it back tomorrow. Phone rep says you have to take it to the same store to return. So today I walk in to return and they tell me we can't take defective items back, on this day only, for inventory reasons. In fact, they said no gamestop can take back defective items, on this sunday only. Tomorrow you can return. Now, I'm really pissed. This controller, that was only 10$ less than new has now cost me gas money for 2 back and forth trips and 2 afternoons. Out of curiosity, I call another gamestop. He says, I am not sure why they would say that. We can gladly help with your return. I go, it takes 2 mins and I'm out the door. NOW, I am to believe this store lied to me. So not only did the store sell me a BROKEN 60$ controller, refuse to help me return it the next day, but also lied to me. The most ridiculous waste of time. I'll never spend another cent at gamestop again.

Experiencia fantástica: They was ok

Experiencia positiva: The people were friendly but this felt like a smaller game stop than I'm used to.

Experiencia fantástica: Good

Experiencia fantástica: Wonderful service, honest and knowledgeable, were even able to recommend another local store for assistance with something i mentioned needing help with. Had a game that didnt work n they swapped it for another found at same price no hassle. Very friendly, helped with every little question i threw at them, which landed them some good sales and a regular customer, Thanks Fam'.. ("\_(=^×^=)_/")

Experiencia negativa: Just pulled up to the store and it's not even open yet Gates still up and everything Gg

Experiencia fantástica: Still had the game i was looking for right before Christmas and the staff was quick and efficient in checking me out with my gift in hand.

Experiencia fantástica: Good place to Shop

Experiencia fantástica: Great store, great service, staff are very friendly, nice and always ready and willing to help. I bought my Ps 5 from this store and few months down the line it broke. Luckily I got a warranty on it so I went back there to get it replaced. It was a smooth process I got my new Ps 5 console back on no time. Anthony was very helpful with the whole process and it was such a great pleasure working with him. I will recommend this store 10/10 and anytime you go there ask for Anthony he will sure get you together.

Experiencia negativa: Brady Did not say he was about to slap me with a $15 fee... heads up next time and lied about me getting a card deck free!

Experiencia fantástica: These guys are legit. I come in every week, I’ve met 90% of their staff. They’re the perfect blend of helpful but not intrusive. Honestly my favorite GameStop in Dallas

Experiencia fantástica: Excelente atención al cliente

Experiencia fantástica: I was looking for a ps5 game and a psn card and Antonio was super helpful! If you've got a gaming question this guy will get you right

Experiencia fantástica: Very nice employees always very helpful and knowledgeable especially the store lead who is a beautiful person love talking to her

Experiencia fantástica: Friendly staff and good selection.

Experiencia positiva: For the day after Christmas, they had a good inventory. They were very busy but well staffed. A couple of really good sale items as well.

Experiencia fantástica: My overall experience was great, if I could leave more stars I certainly would. I want to thank Mike for handling everything so swiftly and with great professionalism. He is truly the reason that store has such high business, I'm sure the other staff members are just as great. Big props for Mikey for giving such great customer service that led me to leave a review so everyone knows who to go to! Definitely handle my problem and even turned my prior experience of getting the right game but for the wrong console correct. Can't thank you enough, keep up the great work. Thank you!

Experiencia fantástica: Mike is great he help me all the time I come in the store

Experiencia fantástica: Customer service was on point. Employee was very friendly.

Experiencia negativa: My wife and I went to the store looking for evolving skies booster packs and the new promo card. The store leader Antonio told us that the store was sold out on Pokémon cards but shows us a full box of the Duralodon promo cards. We asked him since the store didn’t have any cards to sell, he can honor the promotion with the preorder that we did for Celebrations (more than $200). He didn’t wanted too. If you didn’t have cards to sell and that customer is spending more that $200 dollars in cards why won’t you keep that customer happy? Also, how can you have that box full of promo cards when you are suppose to be giving them since Friday and you confirm that you sold everything? Is just seems unfair and sketchy that the promos are still there while the store doesn’t have any Pokémon card to sell. We are very disappointed with this and we really understand why this is a dying industry. If you want to still keeping people to visit your store, just keep them happy.

Experiencia fantástica: Very pleasant experience today. I went in looking for PS5 accessories and they hooked me up with what I needed. Had a pleasant conversation with the staff as I browsed the PS4 games looking for something eclectic. Bonus points for not even mentioning the pro rewards membership! I know it used to be really high pressure back in the day, but today I decided to re-join on my own because I do enjoy the Game Informer magazine—they even hooked me up with a couple of past issues they still had laying around. I’ll definitely be back to this location in the future. Staff is friendly and respectful and didn’t ignore or dismiss this female gamer.

Experiencia fantástica: Amazing management great and respectful employees

Experiencia fantástica: Good customer service

Experiencia negativa: Just beware, my experience was not good.

Experiencia fantástica: Its gamestop's TO THE MOOOOOON! But for reals there's this lil baddie in there with red hair ..... got all those geeks screaming over her lol

Experiencia negativa: Staff is lazy, doesn't want to interact or help customers. When you go to the counter, they barely seem like they want to do their job. One woman is always there clearly does not want to work and always is being told what to do (even to bag a product after being forced to check me out). Didn't care to wear her mask either. The only time I had a really awesome experience here is when a floating manager was visiting for the evening I happened to be there.

Experiencia negativa: The manager was very rude, kept saying “WHAT” to every thing I said. Wasn’t trying to be helpful at all. Big white guy

Experiencia positiva: The best game place just need more games selection

Experiencia negativa: The store is suppost to be open right now but there not. Bruh

Experiencia fantástica: Nice people but not that many games

Experiencia fantástica: Everytime I go to this particular Gamestop (the one closest to my house), everyone there is so kind and super knowledgeable of video games (as they should be). The location is at Timber Creek Crossing 6176 Retail Rd suite #300 Dallas, TX. You also can't go wrong with the Gamestop in Northpark Mall or the Gamestop at 53304 Ross Ave #350 Dallas TX!

Experiencia fantástica: I really like this location because the staff is nice and very knowledgeable. I recommend this location

Experiencia fantástica: Love their customer service and pleasant attitudes

Experiencia fantástica: Employees working here are very generous and nice people.

Experiencia fantástica: Very Helpful Staff... will be my new store

Experiencia positiva: Good selection of used games. Also contains pop figures and other geek focused toys. This location was clean, decently stocked and had courteous staff. My only complaint is that gamestop's prices can be a bit high, but they do scratch that itch for immediate purchases.

Experiencia fantástica: Game Stops are ALWAYS fun. Have so much to offer and lots to look at. Employees at this one were very helpful.

Experiencia fantástica: It was great the guy who attended me was very kind when I was going to buy pokemon pearl

Experiencia fantástica: Clearance!!! Clearance!!! Clearance!!!

Experiencia fantástica: The are always friendly and knowledgeable at this location.

Experiencia fantástica: Best game stop ever staff is always helpful and friendly and store is always well organized and clean

Experiencia fantástica: Great store and clean. Staff is knowledgeable in the products and they stay on what's to come as well. They should keep this staff and give them a promotion.

Experiencia fantástica: It was good they should get 5 stars

Experiencia fantástica: Muy bien

Experiencia fantástica: Great stuff

Experiencia fantástica: Perfect service just great all around service

Experiencia positiva: Enthusiastic and helpful staff

Experiencia fantástica: Great customer service!!

Experiencia fantástica: Love it

Experiencia positiva: Service was great, I was able to find what I wanted here.

Experiencia fantástica: Fun and friendly ppl there

Experiencia fantástica: Great friendly staff

Experiencia negativa: Came here to buy some collectibles, the guy working there was rude and refused to really acknowledge us. Some other customers came in and he turned and gave them his full attention. We just put the stuff down and walked out.

Experiencia positiva: Clerks very helpful

Experiencia positiva: Gone down hill. Slow service and lack of game knowledge.. Trying to sell with high presure can run you out of store.. Recommend buying on line.

Experiencia fantástica: Great staff!

Experiencia fantástica: Attentive and informed customer service. Great selection on used games.

Experiencia negativa: I’d give a o if was a option, people are very rude. GameStop policy says they refuse to refund any new bought systems. Within the 7days accompanied by a receipt. Buyers be ware of shady business practices.

Experiencia fantástica: U found what u looking for

Experiencia positiva: Very clean store. Wide variety of games

Experiencia positiva: Great game store

Experiencia positiva: Friendly staff, very knowledgeable. Good selection of games.

Experiencia fantástica: Super helpful staff

Experiencia negativa: I was disappointed that an old item they said was available for in store pick up on the web site was not in stock. Then the store looked it up on their computers and said it was at a store down the road but when I got there they also no longer had it in stock. Needless to say they nees to work on their inventory software.

Experiencia negativa: First off I'm a previous employee at gamestop I have personally worked at this gamestop before also Never I have I ever had someone deny me service at any gamestop. I came in with my Nintendo switch system explaining to the employee that I had just purchased this system from someone and wanted to get it tested out. The employee looks at his manager Mike and asks what he thinks about it. Mike looks at him and asks him if he thinks they have time to test the system out. The employee and Mike look around the store to see how many people were in the store. This is where I'm mind blown. 4 people in the store and none are at the counter asking for any help. Both the manager Mike and employee are at the registers. Anyway the employee proceeds to tell me that they had no time right now because they were busy. I'm seriously irritated at this point. First off they both were NOT helping anyone out. So at the end of it all I ended up driving to another gamestop 20min away to get my system tested and to tell you they had at least 10+ people at their store and still managed to help me out. Seriously gamestop work on your customer service. This is unacceptable. Being a previous employee myself never have I ever had to experience this anywhere else.

Experiencia positiva: Associate could have been a lot less moody at 1st but I can't complain too much because she was helpful in the end. They had the item I was looking for and gave good advice later on after we talked a bit.

Experiencia positiva: Egh some if the staff are moody

Experiencia fantástica: Love it

Experiencia fantástica: Employees here are very nice & they answered all of my questions..

Experiencia negativa: Ehh, it's a game stop. They will buy your stuff for nothing and sell it priced %5 below new cost. Just like every other GameStop. Cramped inside with more toys than games.

Experiencia negativa: Because they say that they are open on Christmas but there not.

Experiencia fantástica: Great service.

Experiencia fantástica: Everyone here is super friendly and polite. I've never had any problems with them, and they're always willing to help. If they don't have something, they go the extra mile and do their best to get it from another store. Selection is 7/10. Customer Service is 10/10. Avalibility is 9/10. Location is 10/10. Cleanliness is 10/10. My loyalty to the store is 10/10. Overall, a solid 9/10

Experiencia positiva: Good product selection, very informative staff. Will assist as far as possible

Experiencia negativa: Cramped interior, sparse selection, lackluster employees. Just order online

Experiencia fantástica: Outstanding customer service !!! I drive an extra 10 miles to go here instead of the one closer to me.