GameStop

Experiencia negativa: Very rude manager ask for something very rudely no we don't have that In such a rude tone so we just left never again

Experiencia fantástica: Great service and good choice of games.

Experiencia fantástica: Christmas was a disaster. Got the kiddo a Meta Quest 3S from Gamestop online. It bricked during setup, thanks Meta. Kathryn at Firewheel was extremely helpful! She legit saved the kiddos Christmas. She returned the Quest for us, and had a replacement instantly shipped. Best customer service I've had in a long time anywhere. Going to wait until Meta gets their act together before setting up the new one, but glad this Christmas headache is done.

Experiencia fantástica: April and Dan were great at helping and giving insight

Experiencia negativa: If I could give GameStop a negative I would. 2023 I had purchased a VR online and set it up for pick up. Went to the store and they said someone under my name had already picked it up. What’s crazy is my name wasn’t even the picked up person assigned. I filed a police report, I contacted GameStop store and corporate multiple times and no one I mean NO ONE ever got back to me. Detective tried to call the District manager many times and all played stupid. I’m sure the store manager then is the one who stoked bc she told me she’s the one that gave it to the person. I would advise staying away from this store around the holidays or any other time.

Experiencia positiva: Nice, well informed people that really try to help.

Experiencia negativa: Avoid this gamestop at all cost. There was an old lady working the cashier. When I was ready to check out she left and went to walk around the store. I waited for like a minute just wanting to pay then when I decided to leave , she sarcastically thanked me for coming into the store. With that attitude it's no wonder she is in her late 40's working at a job intended for high schoolers

Experiencia negativa: Walked in and there’s people in one corner and people in the other corner of the store already and nobody pays them no mind but the older lady working there was behind the counter and as soon as I come in she immediately begins to follow me around the WHOLE store literally wherever I went as if I’m going to steal something I’m not a thug and I don’t dress like one either I’m a grown man and don’t need to steal from a GameStop I was just looking for an action figure for my son never felt so insulted in my life.

Experiencia negativa: The employee there, who might've been a manager, Katheryn, was incredibly rude. This is the gamestop I live closest to, so it's a shame that I will not be able to support this location any longer, knowing that this person is still working here. I highly recommend any other gamestop, like the one on FM 544 or the one on Parker Road, as these locations have employees that have manners and will likely treat you much better than this miserable lady will. Don't preach to ex employees about "breaking company policy" Katheryn! It's stupid! And you made that accusation on an assumption that I resold items that I purchased , which I've never done! Keep fighting the good fight for your corporate overlords with your terrible attitude towards customers! I'm sure that will earn you a promotion/raise! I'm dumbfounded as to how someone in a sales role can go out of their way to offend customers and think that they've set a good example for their employees. Gamestop should reasses your role there, you've proved it's not for you.

Experiencia negativa: Trolls game had a sticker price for $29.99 worker takes it off and says that it’s no longer that price it’s back to $54.99 my husband and I just stood there like wow, should have honored that price or taken all the stickers off.

Experiencia positiva: The employees are friendly and always help me, I just feel this location has a small selection of games if you’re a hardcore gamer.

Experiencia negativa: I bought a figure and the box was slightly open I have to come in and waste my time to see if I can get refund it’s weird it’s not my fault they sold me a defective item.

Experiencia fantástica: After multiple trips to this store and multiple phone calls with customer service involving a warranty issue with a PlayStation I bought I stopped by 1 more time yesterday to try again. When I came in Kathryn was very helpful and friendly throughout a fairly complicated problem caused by an issue with an error at the time of the original purchase. She was able to find a fix to my problem within a few minutes and got me back up and running. Despite the difficulties prior to this, super grateful for her help and patience with my issue!

Experiencia negativa: The worst GameStop to come to in Garland

Experiencia positiva: The guy working st the time was awesome and super helpful. He made sure we got what we needed before we left. He was very knowledgeable about the games we were purchasing and let us know he recommended them as well because he enjoyed them

Experiencia negativa: Tried to sell the same Xbox to this location 3 different times. First time I needed to update first. Fine. Second time, we got through all the console checks… and my license had just expired. So they wouldn’t take it. So I get my license renewed and try again. Third time, they again told me I needed to update… when I had just updated it that morning before I went. I went home to apply this “update.” There’s no update available to install. Complete waste of time.

Experiencia fantástica: Great little GameStop with good selection, helpful staff, and they always do their best to help how they can.

Experiencia positiva: Just browsed around and had a lot of games, consoles, amibos for the switch, and many more. The staff was nice and kind.

Experiencia fantástica: Game stop has always been a go to stop for me and my wife will always go here great customer care

Experiencia negativa: Had an issue with a game we purchased at another location, simple mistake they put the wrong disc in the case. We called the original store as we were driving away (10 minutes after the purchase to give them the heads up on what had happened and that we planned to return to the store then to get the correct disc. The employee let us know she was sorry for the mistake but informed us their inventory was incorrect and they did not have the correct disc but confirmed after some digging that the Fire Wheel location had a single copy in stock. We immediately headed there, explained the situation only to be told they could not help us with a mistake that was made at another store. There were three people working, a manager and two employees and the manager informed us that they would gladly sell us the correct disc and the we would need to return to the original store and have them handle the issue. Not exactly the customer service we expected. Lots of running around for something that could have been handled by the manager at the Fire Wheel location.

Experiencia fantástica: One of my go to stops when I come to firewheel. Staff is friendly

Experiencia positiva: Smaller store, so it will not have everything that you may expect, but friendly service and good deals like always.

Experiencia fantástica: I love this GameStop! The people are great and very helpful!!

Experiencia negativa: The woman who opens up doesn’t pick up the phone at all

Experiencia fantástica: Gaems bro

Experiencia fantástica: Very nice selection of games and collectibles. They accept trade ins and patrons there are nice and helpful.

Experiencia fantástica: The guy working here was polite and helpful and he price matched a game for me quickly and effectively! This is a great location thank you!

Experiencia fantástica: Great video game store

Experiencia fantástica: Excellent video game store, along with collectibles and some computer gaming equipment/items.

Experiencia fantástica: The staff is so friendly and always have the answers to my questions!

Experiencia fantástica: The guy here helped me find a ge I was looking for. They have a lot of games, collectibles, and more. The cleanliness of this location combined with helpful staff and other amenities gets full stars from me.

Experiencia fantástica: We staff was super helpful and even though their AC was out, they were still really nice. I would have been super grumpy, so hopefully the AC gets fixed soon. It's too dangerous right now to not have it.

Experiencia negativa: Unhelpful & rude

Experiencia fantástica: Always very knowledgeable in regards to what they carry in the store.

Experiencia fantástica: I like coming here it's not too far but I like the service here even though not all the times you'll find good friendly workers but if your not asking questions just buying than that's OK, there's a worker that is very kind and a friendly girl and loves helping as much as she could that's too bad that I don't recall her name, I'm going to look for the recipe to see if still have it so I can share her name because there's another skinny girl who doesn't really likes to bother helping. So thanks to all of those kind employees that really makes a big difference.

Experiencia fantástica: Was easy to find

Experiencia fantástica: Great Gamesstop. Only issue I ever have is with parking which they can't control. The cashier was great and helped me out with games that I didn't know about.

Experiencia fantástica: Cool crew better than the GameStop close to me

Experiencia fantástica: Costumer service is on point

Experiencia fantástica: Ps5

Experiencia fantástica: I stopped for games....what the name implies

Experiencia fantástica: I visit this store pretty much on a weekly basis. They know my name. And treat me awesome. Max and the crew over at game stop in firewheel are the shizzzznit go see them and be impressed with the way they treat there customers. Will not stop going.

Experiencia fantástica: It was good.

Experiencia fantástica: Well Friends, this is a wonderful GameStop location. They cater to the serious Gamer with the latest controllers and games. Trades are in amazing shape, and the staff are exceptionally qualified. I am always impressed.

Experiencia fantástica: Great customer service. Staff is always friendly and helpful.

Experiencia fantástica: This place is lit yo. Cool merch, lots of video game choices, cool staff. If you’re a member you get decent discounts.

Experiencia positiva: Ok store.

Experiencia positiva: The shirts are located in a very awkward place. The cashiers always act like you are going to rob them or something whenever you look at the shirts. Maybe they should not put the shirts behind the registers.

Experiencia fantástica: Found the games that i was looking for

Experiencia positiva: Very friendly helpful staff, decent selection of cards, and almost always stocked

Experiencia negativa: It's a shame that i will never buy anything at gamestop again. I bought call of duty black ops 4 as a gift, then tried to return it for a different game while still brand new in the package, but the lady in front said they cant give me the money or store credit back because i didn't have the receipt. The game was still packaged!! Not even used, i just wanted to switch it for a different one! Well, i ended up just getting trade in value which dropped the price tremendously. I am never going to buy things at gamestop because of this return policy. No other store does this.

Experiencia fantástica: New Mandalorian funko on pre-order!!

Experiencia negativa: Rude women working there! Teach her a lesson.

Experiencia fantástica: They did have what I was looking for. My first review was for another GameStop.

Experiencia negativa: I'm never buying stuff in this place, Amazon, here I come!

Experiencia fantástica: Love the Game Stops for games and collectibles.

Experiencia positiva: Even though the brick and mortar game stores are dying out, it is still fun to walk around and look at physical games. The store looks old though.

Experiencia negativa: J Garcia was avoiding us for some reason.He wanted us to wait with game in hand ready to pay.He must have thought I would wait until he was ready to ring us up whenever he felt like it.

Experiencia positiva: All In All , I Really Like This GameStop , Pretty Cool , But Service Can Be A Bit Better , And They Could Add More Items Like More Plushies And Much More Amiibos. Other Than That , Very Good.

Experiencia negativa: The employees here are terrible, especially Caitlyn

Experiencia positiva: Super helpful on checking inventory levels

Experiencia negativa: The last few times came to this location the employees were rude THEY PICK AND CHOOSE WHO THEY WANT TO GREET AND IGNORE THE OTHERS IT TOOK 20 MINUTES TO GET HELP ON A GAME TO PRE ORDER AND NOW THAT GAME ALREADY CAME OUT I NEVER EVER GOT A FOLLOW-UP CALL TO NOTIFY THAT MY COPY IS IN STORE!!!!! NO WONDER YOU GUY AREN'T A PRESTIGE LOCATION YET PROBABLY WONT BE BROADWAY IS A BETTER LOCATION TO YOUR GAMES IN TIMELY MANNER THEN FIREWHEEL!!!

Experiencia positiva: The place to go for your console video games like xbox, playstation, etc.

Experiencia negativa: Horrible service waste of time and money

Experiencia fantástica: Amazing

Experiencia negativa: Wouldn't accept my returns can't wait till it close down

Experiencia fantástica: Friendly staff good selection

Experiencia positiva: It was ok. Staff is knowledgeable. Selection is just ok.

Experiencia fantástica: I have bought a lot of things here and most of them have been successful and I hope that people can be happy when they get there things!

Experiencia negativa: Okay so I bought two Roblox card's and one of them I put 51 dollars on it and the other one I put 10 dollars and when I got home I typed the pin and didn't work so I asked for a refund and she said we don't do that so I'm like the person I called the other day said if I have the receipt I can get my money back so now I have my money back I don't think I'll be going back soon :( you need better service

Experiencia negativa: Prices are high, and the selection is very small. Staff is extremely polite, but the prices and selection range make me rarely want to come back.

Experiencia fantástica: It was amazing I was looking for a certain pop figure but they helped me find one that was close to the one I was looking for (they were out of stock of the one I was looking for a bendy the dancing demon pop from batim)

Experiencia fantástica: I love gamestop. Period. Just go on weekdays if you're in Firewheel. I'm not the only one that loves this store. And check out the location at 1st and Miller in Garland...the big Guy That's the manager is a solid dude...and I'm not taking about his weight. ...really he's a honest Good guy.

Experiencia negativa: GameStop is too high the games are too high it's okay if you want to waste your money there

Experiencia fantástica: Cool gashapon machines here now!

Experiencia negativa: Please shut down!!!!...... gamefly is better!!!..... #youreapwhatyousow

Experiencia fantástica: We came in on Easter with less than 30 minutes until close with a console and around 16 games. They were able to work up a trade offer and gave is more than we expected. My son walked out with 3 new games and paid for a preorder using the credit. The offer and prices were very fair.

Experiencia fantástica: This location has a lot of traffic and everyone there is always friendly, which isn't something you always find in busy store locations.

Experiencia fantástica: Good crew at this location. Helped me with a huge retro trade in. While waiting had some good conversations.

Experiencia positiva: Kind of confusingly set up, but quite a few are. Workers are even tempered and knowledgable enough.

Experiencia fantástica: Friendly and knowledgeable staff.

Experiencia positiva: Don't like the new setup. Not sure where to stand when it's time to check out. Staff was helpful but a little too talkative.

Experiencia negativa: I never buy anything when I go there.

Experiencia fantástica: Great service, employees are very knowledgeable

Experiencia fantástica: Great service and selection of games

Experiencia fantástica: I love it they have alot of awesome games I got a ps4 from there it was a good price

Experiencia positiva: Pretty good service and friendly too. Seems like the faces get younger every time I walk in. Smaller location so it reduces the selection on some items.

Experiencia negativa: I wouldn't give them any stars simply because they need print on the receipt that we don't accept return of any new games. I went to return a newly bought game because someone else bought me the same game as a gift and they said they can take that game and give me 16 dollars for a game I spent over 60 dollars, that's just ridiculous. Walmart have better policies than this on new games.

Experiencia fantástica: The staff here was very helpful and informative. Would recommend to a friend.

Experiencia negativa: Customer service is horrible people in there dont do nothing cant even pick up a phone with a empty room came in 2 minutes after i called Litteraly empty the people in there are lazy and have no communication skills

Experiencia fantástica: Great triad in prices and savings for buying new games. Employees were fantastic to work with too.

Experiencia positiva: Walked in and purchased a video game. It took all of three minutes. Gentleman who assisted me was knowledgeable and nice. Good banter.

Experiencia fantástica: Great experience as usual and the salesman was very helpful in finding the game I was looking for. Will be returning!

Experiencia fantástica: My favorite GameStop. Great staff!

Experiencia fantástica: Great customer service

Experiencia fantástica: Quick courteous and to the point

Experiencia negativa: Was looking for a game and the clerk showed no interest in helping even after I asked.

Experiencia fantástica: Great

Experiencia positiva: Nice People

Experiencia negativa: Got a used game there and of course it was so badly scratched that it doesn't play..thanks to the sales clerk for not checking the product before you sell it to someone. I guess trying to sell the "GameStop rewards" is more important that actually taking care of your customer. Much appreciated and thanks for waisting my time and money.