GameStop

Experiencia negativa: Worst store ive ever had to deal with. Simply will never pick up the phone, so i have to drive 25 minutes there for them to tell me “we dont have that item” and refuse to give me a refund for the preorder of mine that they sold!!!!!!

Experiencia negativa: If I could give zero stars, I would. I visited this GameStop location on Sunday (4/26/26) and purchased a Mystery Power Pack. I was genuinely excited—I've been wanting to try my luck with one of these mystery slab boxes, and I finally pulled a card I really wanted: a 151 Charmander SIR graded 10. Unfortunately, that excitement didn’t last long. When I flipped the PSA slab over to check the back, I immediately noticed a major issue—a large crack running through the case from the inside. This clearly wasn’t minor wear; it looked like damage from shipping or handling, which completely affects the value and integrity of the collectible. I brought the issue to the assistant manager, who was helpful in the moment. She took photos and submitted a report to the district manager. I made it clear that I actually liked the card I pulled—I just wanted the damaged slab addressed, since a cracked case makes it far less valuable as a collectible. The next day, I received a call from the store manager after they spoke with their district manager. I expected a reasonable solution—something like having the slab reholdered or replaced so the item I paid for would be in proper condition. Instead, I was told my only option was to trade in the card I like… for another mystery box. That makes absolutely no sense. Why would I give up a card I specifically wanted, just to gamble again, when the issue wasn’t my choice or fault to begin with? At the end of the day, I paid for a graded collectible in good condition and received a damaged product. Offering another blind box as a replacement instead of fixing the actual problem feels dismissive and unfair. This experience completely took away from what should have been a fun purchase, and it’s disappointing to see a company handle a clear product issue this way. I expected better customer service and accountability. What makes me even more nervous and uneasy, is that I have 6 cards I’ve also trusted GameStop to get graded in the beginning of March and not I’m not sure what condition to expect once they return. Edit: contacted Customer service yesterday and they informed me the District Manager is to contact me via email/phone call to discuss dispute and find resolution to issue. Still no call/email from acting district manager. Edit: NO CALLS or emails from District manager. They obviously don’t care about their main customer base. All I asked for was a partial refund/credit so I could get the BROKEN slab reupholstered myself. and nobody at store level can do anything because of “District manager directions”. Obviously customer service isn’t their focus.

Experiencia negativa: Sucks when you see giveaways being rigged on pull parties for free PSA submissions to employees' friends and somehow stamped promos are immediately gone the morning of the promotion. I didn't know Team Rocket infiltrated the front desk.

Experiencia negativa: Actual terrible workers here and I waited more than 30 minutes for two grown ssa men grading there little trading cards when I just wanted to pick up a single card.

Experiencia fantástica: Great store, staff was incredibly helpful and friendly. Tiffani was especially kind and knowledgeable about products/store!

Experiencia negativa: Horrible people

Experiencia fantástica: This is my local GameStop after the one in the target plaza closed. I rather enjoy the retro game section and are always cutting deals like 4 for $20 or 4 for $40. On this particular visit I was genuinely impressed with the customer service from Issac & Luis who were awesome to work with as Luis was diligently looking for different retro games I had purchase in the drawer Issac was dealing with young man who wanted a WWE wrestling video game with Brock Lesnar while he was looking for the game I was fact checking to make sure this young man got to play as Brock Lesnar in the game in which he settled for WWE 2K19 on PS4. Truly great work from Issac & Luis and highly recommend anyone stop by for any video game needs

Experiencia negativa: Placed an order for an in-stock game last night. I went to go pick it up and they had sold my copy to someone else. Blamed it on the “system” taking a minimum of 24 hours to process the transaction. They said they have no idea when the next shipment will arrive and told me they don’t handle sales or customer service, I would have to call corporate. It is a $75 game and they are just holding onto my money for an indeterminate amount of time. I would not recommend buying anything from GameStop.

Experiencia fantástica: Shout out to isaac ! my guy looked for some discounts to help out my purchase ! I picked up Beast & Deadpool from the marvel legends line because of his amazing customer service !

Experiencia fantástica: I called ahead to make sure a game I was ordering was in stock and would be available for same-day pickup. The girl who assisted me, Kari, was super helpful and friendly and even called back to confirm she had recieved my order and it was ready for pickup. The cashier who assisted me, Jeremy, was also very nice and made my pickup and additonal item purchase very easy. Wonderful staff and a great overall experience. Thank you! :)

Experiencia negativa: I traveled about an hour and a half to get to the store and bought three t-shirts for my children today I took them out of the bag to look at them and I noticed all three of them have the security tag on them. So today I've been calling and calling the store trying to make sure I can come in and they'll take care of it for me with no issues before I travel another hour and a half but now no one is answering the phone.

Experiencia fantástica: Outstanding location. Great variety of items, not just games. Young lady behind the counter is fast and politely managing many customers efficiently. Store looks great.

Experiencia negativa: Bad store to go to rude employees doesn’t polite with customers never like to answer the phone when you call there and when customer Trying to buy a games the games there to buy they denied it not there so they could buy it for them self terrible store bad experience

Experiencia fantástica: THIS GAMESTOP….. honestly of all my years going to GameStop’s across the country I have to say that this one here is best. I would really like to thank Tiffany and Gio. Both of them were very kind and helpful. I had quite the list of games for the both of them. They took there time to make sure I got the best quality game and displayed extreme professionalism and care during my experience. I will be going back to this GameStop every month just for these two!

Experiencia negativa: I go in to buy a refurbished PS5 controller advertised at $52.24. When I arrive, I find a used black PS5 controller on display listed at 49.99. When I go to pick it out, the sales rep says it’s going to ring up at 69.99. Any other store would honor the price it’s displaying. Anyways, I ask about the refurbished controller advertised, and they tell me they can’t price match online pricing, even though it’s their own website. I have to buy it online, and pick it up at store. I go to buy it online, and GameStop wants to charge 9.99 for shipping, even though I’m looking at the controller in front of me. Won’t be supporting a GameStop again. We all need to stop supporting these shady companies.

Experiencia fantástica: The employees here, especially the manager Jess are exceptional and make this store a step above not just other GameStop’s but other similar businesses in the area and beyond. They are a busy store in a large shopping plaza and have to deal with a lot of different people every day and they do a great job with it. I’ve made many purchases here, lined up for drops, graded cards through PSA, just about everything they offer and I’ve been happy every time. Just have a bit of patience and they will do right by you.

Experiencia negativa: They sell broken stuff and smile to your face and tell you it works.

Experiencia negativa: 100% you should not buy anything here. They are selling broken used equipment. I purchased a Wii Fit Board online and picked it up at this location. I took it home, and discovered the battery compartment was filled with battery acid from leaking batteries. I still tried it out with fresh batteries and it would not turn on. When I brought it back, I was told that I would have to wait at the back of the line to return it, and the line was around the entire store. There is clearly no quality control involved in obtaining used items. Nobody ever checked this unit. A pawnshop or thrift store would not have accepted this used item for resale, yet this GameStop was fine with taking my money for something that they knew was broken. I recommend staying away from this store.

Experiencia fantástica: Jeremy was super helpful and went above and beyond. I had my two boys with me and since GamesStop was out of big bags, he offered to carry my merchandise to the car. In all the excitement, I left my phone and Jeremy noticed when he got back and came out to found me. Needless to say, excellent customer service, especially amongst the holiday season .

Experiencia negativa: Absolutely Awful communication. I have called over 9 times and still no answer.

Experiencia negativa: Bought a game for $50 on Sunday. Came back on Friday to return it. They said it was only worth $6. Didn’t honor the 15 day return policy (new). Even if it was used, it was still prior to the 7 day deadline. Never again. Buy digital. Don’t waste your time.

Experiencia fantástica: Can't say enough great things about Gio. Great guy that you can tell has a passion for trading cards, games, etc (also very knowledgeable). I come in weekly for PSA submissions because I trust this location with the handling of my cards. Tiff is also amazing when she's handled my PSA submissions, so shout out to her as well as Gio. Highly recommend this location! Thank you!

Experiencia fantástica: Big shout out to geno great guy amazing personality and salesman great guy thanks again for the PS5

Experiencia negativa: They don’t pick up the phone. When i arrived at the store i called again and the phone didn’t even ring. Also their air conditioning was broken? Sucks for their employees.

Experiencia negativa: I had purchased warranty for a brand new controller and on this store they said policy change and only was able to give a pre owned controller. Total Scam. Buying warranty for new item and not honoring. AVOID buying here.

Experiencia fantástica: love this store it is the only gamestop ill go to in south florida for pokemon card releases, tiffany and keiry are the best

Experiencia fantástica: The best Gamestop in South Florida I’ve been going there for years. I haven’t missed a release since January! Some of the most amazing staff like tiffany and Carrie and I can’t forget my boy, Santi, and Chris! Trust me these store will make sure they t lake card of u I would go no where else to grade me cards. You can catch me at every poke release!

Experiencia fantástica: Great variety here

Experiencia fantástica: My favorite place to get video games

Experiencia negativa: This store doesn't sell Pokemon cards to kids. My son is 12 and wanted to purchase a single pack of Pokemon cards. They told him only Pro Members can buy cards and because he is only 12 he can't open a Pro account. Basically "Sorry, get lost kid." They will gladly sell to a 30 year old scalper with an account though. Find somewhere else that actually appreciates kids in the hobby and spend your money there instead.

Experiencia fantástica: Good people working here

Experiencia fantástica: Every time I stop by this GameStop location, I’m always blown away by the amazing customer service—especially from Keiry and Tiffani. These two are consistently friendly, helpful, and incredibly knowledgeable. Whether I’m asking about new releases, looking for recommendations, or just browsing, they always go out of their way to make sure I feel welcome and taken care of. Their positive energy makes the whole store feel more inviting, and it’s clear they genuinely care about creating a great experience for every customer

Experiencia negativa: The pre-order experience for the Switch 2 at this location was an absolute waste for anyone that actually took the time to do it when orders launched in April. We got the call that we were welcome to come for the midnight release, but when we arrived there were multiple "ticket" lines that were established and if you didn't have one, you got thrown into an overflow line. This line ultimately included a mix of people that had early pre-orders and others that had none and were literally buying at the midnight release. No point in waiting for the initial pre-order at all because you just got lumped in with lucky people that waited to order starting at midnight.

Experiencia fantástica: The only Gamestop I'll visit. Tiffany is probably the most professional person I've met with the best location I've been to in my 30+ years of gaming. I fully trust them with PSA orders even as much as $1000+. Can't wait for the new Instagram!

Experiencia negativa: Let me first start by saying my extremely unpleasant and subpar experience yesterday at this GameStop location was entirely due to one employee who from my understanding doesn’t normally work at this store (for whatever that’s worth). I went into the store yesterday afternoon to pickup a couple of ps4 games for my nephew. I walk in go to the ps4 section and pickup up a used COD Black Ops game with a $49.99 sticker on it. I also grabbed a Sonic game for like $20. I get to the counter and a Asian/Pacific Islander looking gentleman greeted me and let me know he could retrieve the games for me but he couldn’t ring me up because he’s not a regular employee at that specific store. While waiting to be rung up the man behind the counter obnoxiously kept trying to sell me more games and protection plans etc. no matter how many times I said no this is all I want today. Anyways a young lady who also appears to be younger Asian/Pacific Islander was the one on the register to ring me up. So she rings me up and my total is like $109 I paid not paying attention then I realized wait the games stickers were $49 and $20. So the gentleman who got the games looked in the bag and took out the COD and low and behold there was a COD for ps5 brand new in the plastic and his excuse was he assumed I meant to grab COD for ps5 not a used ps4 one when I clearly brought two USED PS4 game cases to the counter for purchase! I said no I wanted the used game off the shelf that I brought it was for ps4. So now he brings the game and the girl begins doing my return and starting the process over with what I thought was the right game now , this whole time the man is still attempting to sell me other games I didn’t ask about or have any interest in! So now the young lady finishes ringing me up and my total is still like $101 and I’m like ma’am no that doesn’t add up how does $50 + $20? = $101 even with taxes? She then takes the game out and this time it’s a brand new ps4 game in the wrapper I said no I picked up the used one that you have on the shelf for $49 she then became visibly nervous and didn’t know what to do and she then said “oh sorry we don’t have any used ones” yet they clearly had it on the shelf and when I brought it to the register the gentleman never asked me did I want used or notified me that they didn’t have any actual used ones . Not to mention he put a ps5 game in my bag assuming that’s what I wanted when I clearly brought a ps4 game to him, 2 of them actually! When I called them on it they laughed awkwardly and said “good catch”. Yea it was a good catch I’m glad I have a brain anyways I would never set foot in this location ever in life just based off this one random manager, or owner that I encountered at 2220 S University Drive Davie, Fl. Beware of this character if you decide to shop here people

Experiencia negativa: Very disappointing experience. I stopped by to get some Pokemon cards for my kid and was told by an employee that “you have to be a pro member” (which is paid service) “to buy Pokemon cards from GameStop”. I have been shopping at GameStop a long time and has never experienced this. He told me this has been going on for awhile now, when actually I shopped at game stop and purchased Pokemon cards when obsidian flames blister pack was released and this was not the case. Clearly a way this GameStop does business to boost their pro membership sign up rate. Definitely unethical. I was planning on renewing my pro membership (which expired a few months back) but this experience has me rethinking it all together. Better to spend your money at a different GameStop or somewhere else all together. Integrity goes a long way. Hobby is booming so greed takes over!!!

Experiencia fantástica: I'm really glad I stopped by this gamestop. I was able to get a WiiU and some preowned games on sale. Thanks to Keiry for being very patient with me and helping me figure out which games to get for it! I'll be coming back to this location again for more games!

Experiencia fantástica: Tiffani is absolutely amazing! I took my son’s Switch into the store, and she was able to troubleshoot it and fix it, no problem, no additional charge. It saved me from dealing with an exchange process. She and all of the staff in the store are very friendly and knowledgeable. I definitely recommend this location!

Experiencia negativa: Asked if they had pokemon cards and got an attitude for it

Experiencia fantástica: I didn't think I would give a 5 star review for a GameStop..but this was by far the best GameStop (and electronics store) experience I've ever had. Keiry was incredibly friendly, professional, and knowledgeable. She answered my call promptly when I asked about trading in consoles for a PS5, and when I arrived, she was just as helpful in person—quick, courteous, and informative. She explained the different PlayStation options and helped me choose the best one for my needs and budget. Keiry clearly knows her stuff, and I truly believe she deserves a promotion. Exceptional service like this is rare in Florida. Thank you, Keiry!!

Experiencia negativa: I’ve been waiting outside of the store for over an hour 12-1 for them to open and still have not. There was a long line forming outside of the store and no phone calls were answered. extremely disappointed.

Experiencia negativa: Horrible service.. do not grade your card unless you want them held hostage.. according to employees only manager can release grades cards that have been ready for over a week…the easiest job in the world and the manager is to busy to go through received submissions so they can get picked up.. all the employee are incompetent specially the guy that sounds like a little girl over the phone

Experiencia fantástica: THE best gamestop in Broward County if not, all of South Florida, incredible staff, the manager is always super friendly and cheerful, well stocked, clean and organized...do you go to another store? STOP, go here, you'll thank me later

Experiencia negativa: HORRIBLE EXPERIENCE TODAY WITH TWO EMPLOYEES! Whoever the man was working with Santiago at 7:30pm that refused to give me his name was absolutely horrible in the way that he responded to my issue. I worked in customer service for a long time and this is not how you go about treating a customer. They are false advertising. They had a game on the shelf for a price of $19.99 that was $29.99 that I wanted to purchase, upon it being rung up it was $29.99. I asked if they can adjust the price which they immediately in a hostile tone, told me no. The gentleman that didn’t give me his name said that they don’t have enough employees to go change the stickers on the shelves so that’s just the way it is and there’s nothing else that they could do about it, clearly that’s false advertising. I will be following up with corporate as there are various complaints about this location with the same issue that I had today with these horrible employees. I will never be coming back to this location.

Experiencia fantástica: Was buying Pokémon cards on a Friday and Keiry was very kind to pass out tickets and to let us know how many we were able to purchase with the limit. So there wasn't any cutting in line and I was able to get 2 boxes which I'm very happy about.

Experiencia negativa: I stood outside at 11:50 and store still not open at 12:20 pm on a Sunday

Experiencia fantástica: This is the best GameStop in all of Broward County! I went to 3 different ones in a week looking for help, and Tiffani and Keiry were the only ones that had enough patience and care to help me. And the few things they weren’t able to assist with, they gave me recommendations of where I could go to get it done. Best customer service hands down, it’s hard to read any review on here that isn’t 5 stars and singing their praises. I will be going out of my way to come back again for any of my gaining needs moving forward!

Experiencia negativa: Store was a mess, never greeted. Poor, condescending attitude from female employee who appeared to be the “manager.” Went in looking to buy a new system, but the overall vibe and attitude gave me a bad feeling. Will never return to this location. Don’t people understand this is why we shop on Amazon because these employees don’t care one way or the other, nor do they really bother to look at you. God forbid I ask a question.

Experiencia negativa: This gamestop in particular never answers the phone! Also every time you go on they got employee with attitude. Management needs to do better!

Experiencia fantástica: If you need retro games, this is the place to go!! I wanted to surprise my mom with CoD black ops 2 zombie cause it’s her fav game on the Xbox 360 and they let me in exactly at closing time and sold me 3 fire games for the console on a buy two get one deal and all the games work but they offer a warranty too. I actually had to do a little dance crossing the street back to my car. There is a nice boulder in the parking lot you can dance on right across from the GameStop that I’d give five stars too as well

Experiencia fantástica: Tiffani, the manager, is very knowledgeable when it comes to video games and accessories. She is also extremely professional when it comes to Pokemon Cards and PSA Card Grading Services. I highly recommend the Davie GameStop location. Thank you very much for a positive shopping experience.

Experiencia fantástica: I enjoy shopping at this location. The staff surely has a lot of knowledge when it comes to gaming and they are very nice. Thank you!

Experiencia fantástica: The GameStop Employees at Tower Shops are very professional. They are very knowledgeable when it comes to the latest games, accessories and different consoles. I am very happy shopping at this location.

Experiencia negativa: Worst service and this was the second time they were not helpful at all. I'm not going back a third time.

Experiencia negativa: Horrible costumer service! Go to Best Buy on the next door!

Experiencia negativa: Tried to claim a purchase of a membership was necessary for purchase of a PS5. Could not provide any kind of written policy. Called a different GameStop and they said membership purchase was not necessary. Ended up buying from that location without membership purchase. WTH! Don’t shop here who knows what other scummy tactics they’re pulling

Experiencia negativa: Terrible customer service. I came in today 12/10/2024 excited to try out GameStop’s new PSA Grading service and was very unhappy with the way the employees handled my business with them. I don’t even know where to start, first is there lack of knowledge on how to use their own system for processing cards to get sent out for grading, second would be how their lack of experience when it comes to processing cards to get sent out for grading risks customers cards getting a decrease in potential value because of the terrible card handling system. The reason I mentioned the last part is because I came in with my card ready to be shipped in accordance with PSA’s packaging standards just to be told by the unsure employee that “I don’t think it can be sent out like that”. I even showed him what PSA has on their website for guidance on how to ship out cards to them and even still, it’s like he listens to what I say through one ear and goes out through the other. GameStop of Tower Shops do better in giving your customers the confidence that we place our business in the right hands of reliable, knowledgeable and experienced employees. I included an image of how my card originally came in to the store and earned the disapproval of the employee ‍♂️

Experiencia fantástica: Although this GameStop is short on employees and there's a long wait, the employees here are helpful and trying their best, usually just 1 person working on a busy weekend. I give them all the credit for working as quick as they are able to and maintaining a good attitude with the stress.

Experiencia positiva: Long wait in line(1 associate at the counter) on Black Friday around 3pm

Experiencia fantástica: Absolute outstanding customer service by the female manager in the store today very professional very helpful wouldn’t give up when things got tough and went above and beyond to make the customer happy and we are very appreciative!

Experiencia negativa: I had a pick up order for 2 items and decided I only needed one of the two items, the transaction was a nightmare, they said they couldn’t cancel it and that I needed to do it myself but when I tried it literally said “contact the store”. I showed them the screen and then they said they would void the entire pick up order on their end and they charged me a second time for just the one item. I still haven’t gotten my money back from the “voided” transaction and it’s been over a week. Not sure if the staff is incompetent or if they successfully scammed me out of $100. Additionally, novody answers the phone. I’m not going to drive all the way over there and waste my time for trying to find something that may or may not be in stock. They’ve lost so many potential sales from me personally because nobody answers the phone! I’ve taken my business to target and Best Buy instead.

Experiencia positiva: The staff is nice and their store is always clean. I end up enjoying my conversations with the employees and I'm always in and out when it comes to purchases. I just wish they would pick up the damn phone. I have wasted my time coming inside when I could have just asked over the phone. And they won't even be busy. I don't now what the deal is. My girl called them while I was in the store and they literally declined the call while I was standing there. I don't want to waste my time coming in if I can get an answer over the phone. That's what they're for.

Experiencia negativa: Where can I selly Xbox one?

Experiencia fantástica: Best GameStop employee works here. Her name is Tiff.

Experiencia fantástica: Cam was super sweet and so nice to all the customers! She was by herself with maybe 6-7 groups in the store and made sure everyone was attended to and was so friendly

Experiencia negativa: Purchased a Nintendo Switch yesterday, the girl at the counter assured me she did not enroll me in any automatic renewals. I got gome and have an email with my next automatic renewal date unless I call to cancel. I do not appreciate being lied to or taken advantage of. I recommend going to Best Buy next door instead.

Experiencia fantástica: This is the place where I found the nicest gamestop employee ever. I didn't get her name but she was so nice!

Experiencia fantástica: Nice.

Experiencia fantástica: Tiffani the store manager helped me and my husband with a sell back transaction on old games and equipment. She was smart friendly efficient and patient. She was amazing at providing us great customer service . Thanks Tiffani.

Experiencia negativa: Juan was pretending that the testing machine is down telling customers to come back the next day

Experiencia negativa: Horrendous customer service! Tried calling today February 27th, 2024 at 12:01pm to ask about a particular item in stock. No answer. Tried a few minutes later. Same. I was near the store so decided to just walk in but I rang it one more time as I walked in, phone in hand, heard the store phone ring, WATCHED the employee look at the phone and decline to pick up, so I walked up and showed him my phone in hand, and said you don't pick up the phone here huh? He put 2 and 2 together and lamely said "we're busy right now." Uh huh. He had 1 customer at the counter. I've been in GameStops before where the cashier at least will answer and put you on hold. This kid simply doesn't care about his job or this store. Managers should be in place more. There used to be great employees here, but they were moved to other stores. Shame.

Experiencia negativa: Very Bad service …. They Always have only one person, not too kind … bottom line it’s bad service

Experiencia negativa: Horrible company! This company needs to go bankrupt. They won't honor the warranty that they sold me. The warranty was for a controller and was supposed to be replaced with a new one for a small cost and they switched it up apparently and won't honor what was already purchased and agreed upon. Avoid all GameStop locations! They do not deserve your business!!

Experiencia fantástica: Workers are very nice.

Experiencia fantástica: I found exactly what I was looking for. Thank you.

Experiencia negativa: My husband has been trying to play Playstation with our daughter for 3 days now. The first used PS5 controller he got from this location had joystick issues so he went the following day to have it changed for another . The second used ps5 controller also had issues. Once we realized this we'd decided to give up on the idea entirely. Tonight he tells me they wouldn't issue his money back after selling him two faulty products. This store is scam . I wouldn't recommend it to anyone

Experiencia negativa: I’ve gotten 2 Used Ps5 controllers from this location and they both have issues . I recommend asking them to test any used controllers before leaving the store. All I want to do is play balders gate 3 with my daughter Later today i tried returning the second broken controller sold to me so i could get my money back and the store employee told me they could only do store credit. THEY ARE SELLING Playstation controllers that are not tested. I Hate this store . worst experience of my Life. I would never go here again. Please go to the store in sunrise or on broward boulevard. I ended up having to buy a new controller. take my advice and have a good day.

Experiencia fantástica: It was awesome! They had the game we needed and put it aside for us. Jesus is fantastic! So helpful and just a really sweet person!

Experiencia fantástica: People were helpful and kind. No issues, prices were matched with online and fair.

Experiencia negativa: AWFUL. Lack of communication between employees, and terrible customer service. How can you not have the keys to retrieve the physical copies of the games to sell?! I waited over an hour for a manager that was allegedly 20 minutes away. Eventually I had enough and left. Employee was not apologetic or concerned in any way. He really didn’t seem to care.

Experiencia negativa: A terrible experience in terms of customer service. With the presence of 2 cashiers, I was over 15 minutes waiting next in line to pay. Result: $115 not sold due to the indifference of both cashiers

Experiencia negativa: No ac

Experiencia fantástica: I am beyond happy with the customer service. The gentleman at the register was so helpful, nice, and took his time explaining the current promotions. I will be coming back to this location because of the way I was treated. Thank you

Experiencia fantástica: Always friendly and solid stock

Experiencia negativa: I am writing to express my deep disappointment and frustration regarding the delay in the opening of the GameStop store located at 2220 S University Dr Davie, FL 33324. Today is august 15, 2023 and I arrived at the store at 12:30PM, expecting it to be open as per the regular operating hours. However, it's now been 40 minutes past the scheduled opening time, and the store remains closed. What adds to my dismay is the fact that I can see an employee inside the store premises, who appears to be aware of the delay but has not taken any action to open the store. This level of disregard for customers' time and expectations is both disheartening and unprofessional. I value my time and the shopping experience, and this incident has left me with a negative impression of GameStop's commitment to customer service. I hope that this issue is addressed promptly and that steps are taken to ensure such delays do not occur in the future. It's essential for a business to uphold its advertised opening hours and respect customers' time. I kindly request that you address this matter and provide an explanation for the delay. I believe in GameStop's potential to provide a positive shopping experience, and I hope that this incident can be turned into an opportunity for improvement. Thank you for your attention to this matter. Sincerely, Dariel

Experiencia fantástica: Fast service, good employees

Experiencia positiva: Buena toenfa de video juegos, pero no tenían disponible las últimas consolas del mercado.

Experiencia negativa: Closed at 7pm on a Saturday... Makes no sense, they are supposed to close at 9

Experiencia fantástica: Amazing customer service. Right now my 9 year old said this was the most wholesome experience he has had when buying pokemon cards. Thank you guys!! You were

Experiencia fantástica: Excellent attention A lot of products

Experiencia fantástica: Very polite, professional, and friendly staff.

Experiencia fantástica: Super friendly staff

Experiencia positiva: Went in with grandson for a hard to find Bey Blade game. However it is a game only sold in China. The rep researched thoroughly over and above and answers to all questions.

Experiencia fantástica: Very helpful staff, I love this place!

Experiencia fantástica: I was in and out I got all the information I needed to make a worthy purchase

Experiencia positiva: Me gustan bastante los Gamestop se encuentran en plazas. Tienen cosas diferentes a los de centros comerciales. El personal fue muy amigable y tuvieron una promoción extra de 50% en coleccionables. También tenían selección de juegos usados de consolas de generaciones anteriores como Wii y Xbox 360.

Experiencia negativa: Horrible service!!!

Experiencia negativa: Girl working to busy on the phone to help customers

Experiencia negativa: Went on a Sunday store opens at 11am left at 1215pm because they never opened. I was out there with other customers who tired o waiting themselves. To top it off when I went back the following weekend they were basically calling me a liar they also didn't have my game which I reserved. Basically told me they only hold it for 24-48hrs. I explained to them the store was closed Sunday I was called a liar again.

Experiencia fantástica: We live at this gamestop. If they don't have it, they will find it for you.