GameStop

Experiencia negativa: This is closed

Experiencia negativa: Store is locked in the middle of the day. No note or explanation or saying when they would re-open.

Experiencia fantástica: They have very nice associates who try to help as much as they can with what little information I could give them.... And they were very very polite

Experiencia positiva: A great place for all your gaming needs

Experiencia positiva: The store was closed in working hours [ with a paper sign hand written saying we open at 5:30pm ] on May 13th 2024 , the employe in turn was way too natural , so natural that they forget you are providing costumer service and you are not suppouse to act that way with costumers. Game stop is not dying because of the lack of deals or good prices if not for the quality of their employees. 3 starts because the manager is cool the older gentleman they had working ... 1 star

Experiencia fantástica: Great store and games

Experiencia positiva: Sold me a broken game but gave me a full refund and told me where i could get another one

Experiencia fantástica: Went here for with a friend for the Legend of Zelda Tears of the Kingdom midnight release. Great service. Was able to secure an amiibo, preorder bonus, pro controller, and the coveted collector’s edition with their help.

Experiencia fantástica: Always attentive staff for my grandson

Experiencia fantástica: Great place

Experiencia fantástica: Great customer service

Experiencia fantástica: Grabbed the last Spider-Man for ps5. Sales person every knowledgeable

Experiencia fantástica: The service here is wonderful. Very knowledgeable staff who answered a lot of questions patiently and thoroughly. The gentleman helped me renew my membership as well as get me a good deal. Hidden gem in a large plaza. Store has very good selection!! If you want quality used games for inexpensive pricing, this is a great place to go. Trade in for Store purchases are fairly done. Thank you for a positive experience.

Experiencia negativa: THEY ARE SCAMMERS AND LIARS!! Pre Ordered the new Story of Seasons game for the switch MONTHS AGO and went in to pick it up and they told me THEY DID NOT HAVE THE COPY FOR THE GAME. THEY ONLY WANTED TO GIVE ME A REFUND AND NOT A COPY OF THE GAME I PAID TO PRE ORDER. DO NOT PRE ORDER GAMES WITH THESE SCAMMERS!!

Experiencia fantástica: The gentleman that was taking care 9f my nephew and I w a s very helpful.

Experiencia negativa: I went to this store on 2/10 at 8:42pm - to inquire regarding the PS5 console (since I'm considering buying one) The second I set my foot into the store, the gentleman at the register told me that they were closed and that if I have a question, I needed to do it quickly because the line was full (there were three people already in line) - I don't understand what makes your staff believe that this is an appropriate way of treating a potential customer. Your store was not closing until 9pm and hence, your door should remain open until said time. This type of attitude makes people feel not welcome and more importantly, hurts your ability to do business.

Experiencia fantástica: Very helpful and friendly staff.

Experiencia fantástica: Just past it

Experiencia fantástica: For the people

Experiencia fantástica: This is the first time I been to a GameStop location and felt like someone was actually trying to help me buy a product that I wanted not just a sale to get me out of there , look Anthony and Thomas customer service need to be actually taught to other associates throughout the company, cause the listen to my needs and gave they honest opinion in buying my products, this now my future store!!

Experiencia positiva: Had what I was looking for and associate was knowledgeable

Experiencia fantástica: The employee always helpful

Experiencia fantástica: Excellent place to quickly find what you need to game

Experiencia fantástica: Anthony and Andrew really helped me out today and went above and beyond to make sure I became a return customer to this location. I can't be more appreciative for their help. Thank you!

Experiencia fantástica: Amazing place, the plaza it's in is great, not to mention I found what I was looking for after checking 4 other GameStop's!

Experiencia fantástica: Workers here are very helpful.. Had a Quick Neat Experience here last month.. Small store but got everything you need.!

Experiencia fantástica: Helpful staff

Experiencia negativa: Went to buy a shirt, sign says 5 dollars, came up to 15 dollars. Guy didn’t honor the price , more than 8 T-shirts on the same spot. And I literally was about to buy 2 PS5 headphones and a Mario Mug. But since the guy was too busy trying to prove a point by not honoring the price and needed a power trip y’all lost a customer. Yea, not coming back. Not the same. Years ago they would’ve honor the price, tell me which headphones were the best and talk about video games✌

Experiencia negativa: Love GameStop but at this location they don’t know how to handle returns at all. Dominic and Andrew both gave me a hard time trying to return things already approved for return by GameStop.com. They tried to say they couldn’t take the products back because they were opened or damaged. Well geniuses, why do you think I was returning them? That’s how they came in the mail from GameStop. Thankfully GameStop customer service is a lot better than these two chuckleheads and I could just mail the things back.

Experiencia fantástica: Good location and very knowledgeable! Have every game in stock that you can want

Experiencia negativa: 10:40 and store still not open.

Experiencia negativa: I bought a console on 10/21/2021 for a ps5 special event. The bundle that was being sold was for $739.00 and the system warranty was optional (an additional $49.99 plus taxes) The GameStop at jacaranda plaza was including the warranty on all 65 ps5 consoles for the event automatically and were not giving the customers the option to decline or accept the warranty. When it was my turn to pay I ask the guy if I could remove the warranty he told me that it was part of the bundle and couldn’t be removed which was not true. I asked my brother how his experience had been as he had bought the same bundle as me in Miami-Dade county and they had provided him a flyer where it showed that the warranty was optional. My brother had sent me a picture of his receipt where it furthered proof my suspicions. I went back to the store and spoke to the same guy and his response was that “in order to be fair” they had included it to everyone and that I was the only one that had requested my money back. In all honesty that is called abusing of the ignorance of consumers and banking on $3,476 ($53 warranty with taxes x 65 consoles) on the sale of the warranty from the poor souls that were not informed customers… definitely they are not transparent and will take you for a ride f you let them please be wary and informed as they will abuse

Experiencia negativa: Big and empty

Experiencia fantástica: Great Location, Always friendly service.

Experiencia negativa: That particular game stop is literally JUST OK! They hardly ever have what you are looking for!

Experiencia fantástica: Great customer service. Came in for 1 control ended up buying 2. Lady can sell. Very happy with my products.

Experiencia fantástica: Awesome

Experiencia negativa: Sold me a fake game and then told me I can't get a refund cause it's "two generations old" when 3ds was last Gen. Which is weird because they're selling ps3 and 360 games when that was two gens old yet they take refunds on that. Never coming back. This was my goto Gamestop. Oh well. Hope this one closes down. Also, the person was Sydney who sold me the fake game. Watch out for her.

Experiencia fantástica: Came into the store looking for some items. Sydney was incredibly kind and went beyond what she needed to do to help me find what I needed. Great store!

Experiencia fantástica: Good choice of games and great service.

Experiencia negativa: They lied to me about not being able to return my games to them because I got them in another store & then the only person working at that empty store wouldn't pick up my call so I could get his name.

Experiencia fantástica: Very Dr I end my staff a n d very helpful.

Experiencia positiva: 1 person for a very busy store seems like a managerial oversight. At least the employee was very friendly and helpful

Experiencia fantástica: The store attendants at this location were very helpful and friendly and were willing to take time to guide me with the type of game that would match my preference. At every location that I have been to the attendants always seem so proud of working at a Gamestop. They knew details about every game in the store and had actually played just about every single one of the games with in their inventory. They really took the time to explain about the rewards membership. The store was very clean and there's always a clearance section to shop for when I'm on a budget. I would definitely recommend!

Experiencia positiva: It was a positive experience. I had a very knowable cashier who assisted me. She had a long line but apologized to everyone and handled everyone's needs accordingly. For this reason I will return. I had the cashier with the silver hair.

Experiencia negativa: Very unprofessional on release date handling I’ll give my business to Best Buy

Experiencia fantástica: Super great service and they help me out a lot

Experiencia fantástica: Great Experience

Experiencia fantástica: Got the game I wanted!

Experiencia fantástica: This store is awesome. Everyone I hav encountered working at this store has been very friendly and helpful. The store manager knows what he is doing and took time out of his day to make sure I found everything I needed.

Experiencia fantástica: It a great place for games

Experiencia fantástica: I recommend this site I found a piece that I was looking for in other places and they did not have it, the employees are very friendly.

Experiencia fantástica: Nice staff

Experiencia fantástica: Associates were knowledgeable and friend

Experiencia fantástica: Great, Friendly & knowledgeable staff

Experiencia positiva: Not my home store but the service was very good, staff was very knowledgable and helpful.

Experiencia fantástica: Staff super helpful and friendly. Thank you guys!

Experiencia fantástica: Great selection of games, love that they sell used games as well

Experiencia fantástica: I buy games all the time from here staff is very cool

Experiencia positiva: Unfortunately, Everytime visited, can never find what I'm seeking.

Experiencia fantástica: Makes my son very happy

Experiencia positiva: It's a bit small

Experiencia fantástica: I got the game that I wanted i was so happy

Experiencia negativa: the 1 star is for the company. the store was clean, but ebay and amazon have much better deals and better merchandise.

Experiencia fantástica: Quickly in and out. Immediate assistance.

Experiencia fantástica: The customer service was awesome. The woman behind the counter was very helpful I'm definitely a happy customer!

Experiencia fantástica: Great deals on PS3 games and collectible toys

Experiencia negativa: Over priced...too much pushing of in house warranty

Experiencia fantástica: Great staff!

Experiencia fantástica: Best

Experiencia positiva: IT'S ok

Experiencia fantástica: Great Personnel - Customer Service

Experiencia fantástica: Amazing staff and awesome management.

Experiencia positiva: Great staff was disappointed that they do not offer military discount.

Experiencia fantástica: Beautiful wonderful family experience

Experiencia fantástica: Great customer service.

Experiencia fantástica: Awesome service. Trade in a few consoles for a new xbox one X via a promotion and it was smooth and easy! Would def recommend..

Experiencia fantástica: Great store team

Experiencia fantástica: Great staff and well-informed on the different games

Experiencia positiva: RIP off!

Experiencia fantástica:

Experiencia fantástica: I have been frequenting this location for several years, but in the last few months, I've noticed a significant upswing in positivity there. The manager Matthew was a wonderful help to me, and he seems to be doing great things for the store when it comes to customer service. It's the best I've ever seen from this location. They care for their regulars, and anyone else who comes into the store. They have my continued business.

Experiencia fantástica: Love the worker

Experiencia fantástica: Great location

Experiencia fantástica: I walked in and the gamestop was very organized. I was greeted by this guy MOE and he was extremely nice and he greeted me and helped me select games for my husband. His customer service makes me want to come back. Keep up the good work.

Experiencia negativa: Costumers service is awful. Super bad.

Experiencia fantástica: Went to pick up mass effect on price drop Greeted by two very sweet and welcoming young women, Mary did a phenomonial job and was a sheer pleasure to speak with as was her co worker and out of my many years from teen into adult hood this gamestop is a keeper. Keep up the good work!!!

Experiencia negativa: No comment

Experiencia fantástica: The variety of items is great. The staff is very knowledgeable in what the store sells. This Gamestop also had a restroom, unlike other stores in the area. Would definitely recommend to anyone who is a gamer.

Experiencia positiva: Knowledgeable people to help you find the game looking for.

Experiencia negativa: Customer service was horrendous! I don't know if this might have been an isolated incident.but those people there did not want to have anything to do with me.

Experiencia fantástica: My favorite GameStop!

Experiencia fantástica: My dad went there yesterday and got me the Divison he said the staff their were nice and friendly and helped him pre order the game for me so he said that GameStop was cool

Experiencia fantástica: Its a cool place and thay actully help you

Experiencia fantástica: Store was clean and stocked with everything I need. Knowledgeable and friendly staff. Thanks!

Experiencia fantástica: Very helpful and knowledgeable. They recommended good games and were not afraid to let me know which games were a waste of time. I would definitely recommend them to anyone looking for a great buying experience.