GameStop

Experiencia fantástica: I was really pleased with Veronica she really helped me out on my online order she went out and beyond for me I want to thank u again good customer sevice

Experiencia negativa: It's just past 12pm and still not open.

Experiencia fantástica: The experience was great but the items was pre owned and the games did not work out of four red dead redemption and and Madden 23 was great and the system was shaky four a PS4 best trip ever

Experiencia fantástica: Super friendly staff, they always have something I want to buy in stock.

Experiencia fantástica: The sales associate Kendi was awesome.

Experiencia fantástica: Muy buen servicio

Experiencia negativa: I use to love coming too this gamestop but now I am disappointed theres no management there theres an employee there dont know her name shes a white girl 5'4 hair up too her shoulders her customer service skills are horrible its like she got something against me I come in there too shop she doesn't even acknowledge im there doesn't say hi or can I help u with something but with other customers that come in she greets them with pleasure I had it up too here with her I wanna report her to management

Experiencia fantástica: Staff was pretty nice sadly they don’t test equipment properly before they allow customers to trade used goods working on a 3rd controller they’ve given me that’s been damaged

Experiencia fantástica: My favorite GameStop

Experiencia fantástica: Cool staff very helpful Great with the community!

Experiencia negativa: This GameStop is a complete waste of time. The manager there (Woman with grey hair) is not friendly and not very helpful AT ALL. Run for the hills. There are better stores than this one.

Experiencia negativa: They never follow the hours they post. I’m here at 1:30 store should have been open at 11. The last time I came an hour before the closing time and store was close up. I really don’t mind but it’s a waste of time to come when you are not open.

Experiencia positiva: I love visiting this store whenever I can, but they wouldn’t sell me a game without a professional account, which I found quite inconvenient.

Experiencia fantástica: Great staff and awesome management. Will continue to shop and recommend. As a pro member this store makes me feel at home.

Experiencia negativa: Enserio para comprar un juego te piden comprar la membresía? Si no, ni te venden nada . Y peor por un juego usado , prefiero comprarlo por Facebook. Gracias pero no . Patético

Experiencia negativa: Poor customer service and rude comments from some older store associate who was upset that we only bought a few things and apparently they “won’t be open for us to hang out and only buy a few small things” on February 8th around 3:20 PM

Experiencia negativa: Poor customer service after looking around and only purchasing one item We were disrespected.

Experiencia fantástica: This is my spot, the staff and manager (maybe also owner??) are soo cool. Very patient, knowledgeable and chill. Check this place out. I drive by 3 gamestops to get to this one.

Experiencia negativa: Would never go again. Think it is absolutely ridiculous how some of the employees talk to customers. Worker did not allow my in-law to redeem his discount because the worker felt that name did not match how he looked. Rather then ask for identification they kept insinuating that my in law was not who he was. Absolutely ridiculous and inappropriate to base someone on how they look.

Experiencia fantástica: Excellent

Experiencia negativa: I recently visited a GameStop location (2336 W. Cermak Rd. Chicago, IL) to purchase a controller for a friend’s young child. As someone unfamiliar with gaming, I had a few questions to ensure I was making an informed purchase. When the manager mentioned that the pre-owned controller might not work or could stop working, I asked if the controllers were tested before being sold. Instead of receiving clarity, I was met with an unnecessary attitude and accused of questioning their job performance. To clarify, I did not assume anything about their process—I simply asked because I genuinely didn’t know the protocol. It is reasonable for a customer to inquire whether pre-owned products are tested, particularly when they lack familiarity with the item. Being labeled “rude” for asking a straightforward question was both disappointing and unprofessional. I would encourage the company to consider additional customer service training for management and staff. Experiences like this can negatively impact customer trust and retention. For a business in a competitive market, maintaining courteous and helpful communication is critical to success.

Experiencia fantástica: Great service and the price was right this holiday the kids will be playing there games while the Mrs and I play our

Experiencia negativa: I wish that I can give it 0 star but rhere is no 0 in the app so it was the worst branch ever i have speak with alot ot branches they were all good but this one is so bad because of the man The men who work are very rude. He described him as bald above, in front, and behind. He has hair and looks like a brown-blonde beard. He was very rude and racist when dealing with me. I hope he will take action against him. He told me that the laws are set by him, not me, and I did not say anything except I want to buy something and he... Rejected because I am a racist Arab or Muslim⁉️⁉️

Experiencia fantástica: I made an online order and I was having issues getting there on time to pick up my order but thankfully Andrew Sisco helped me out soo much , he definitely went above and beyond. I live about an hour way but if I lived closer I would make this my to go to GameStop !

Experiencia negativa: I walk into this game stop with my meta quest 2 because my pet had bit off my head set and I had insurance on my device they said they couldn’t take it and too call the 1800 number so I called and the guy on the phone didn’t understand why they wouldn’t take my device so I go in their and have him talk to the representative on the phone and this guy at the store just didn’t want to give me a new device so I went to another game stop and they were able to do what they couldn’t do

Experiencia positiva: Great staff stock hit or miss

Experiencia fantástica: Good store, great selection, good staff!

Experiencia negativa: No mucha lápida

Experiencia positiva: Personal muy amable y rápido.

Experiencia negativa: Need more stuff.

Experiencia fantástica: Have that ps5 when no one else had it

Experiencia negativa: Was going to buy a few games but had a question of availability. No one answered the phone. There was a message saying technical difficulties but I called one down the road and same thing. So I just bought them at Target.

Experiencia fantástica: I went to get a game for my grandson and the people were so friendly and helpful And the game was on sale I be going back soon

Experiencia fantástica: Clean easy to navigate find things. If you don't wanna wait for something you can check online or in the app if it's in store.

Experiencia fantástica: Friendly, smart employees. Over all good experience.

Experiencia fantástica: Adam is the BEST! Came to visit the store this evening and the trip made my day! Adam answered my call and helped me to get my dreamed gaming console!!! He is so kind and very responsible!!! I did feel that the store care about their customers. I would like to recommend this gamestop to everyone in the Chicago area.

Experiencia fantástica: Juegos de Xbox y ps4 y más

Experiencia fantástica: Good clerks who ate very gelding to customers needs

Experiencia fantástica: This place is clean and customer service is great! Everyone is acknowledged and greeted. They are very organized and know their stuff!

Experiencia negativa: Bad attitude, not professional at all, they don't care about your problems, they make I mistake and the won't fix it. BUY IN AMAZON, at least they will respect your warranty!

Experiencia fantástica: Great place to shop, love it.

Experiencia fantástica: Shoutout to Marcos, he's the true GOAT he helped me figure out which of my controllers were hot garbage and helped me in ordering another. He was super knowledgeable about everything even explained how I could clean and fix my system. Thanks again bro P.S. the coworker he always works with was pretty decent too. I just don't remember his name.

Experiencia negativa: I went in with a warranty and first thing they tried to upsell me. Then I was told it was a 1 time warranty which I would not have purchased. Next they said I should buy another warranty for the other device. Then they told me to wait as files were transferred. I decided to leave and call corporate instead of the bbb. Management seemed like it was all cool which means this is not the place to shop. Circuit city (there are a few left), best buy, or even Amazon is a better bet.

Experiencia positiva: Pretty fast service they had almost everything i was looking for.

Experiencia positiva: Really nice location good selection of games and the staff is super nice and knowledgeable... They will try to get u a subscription to everything tho and possibly reserve 5 games that haven't come out yet lol

Experiencia fantástica: Nice store

Experiencia fantástica: Buen personal y buenos video juegos de varias consolas.

Experiencia fantástica: A good experience every time. No complaints.

Experiencia negativa: I called this GameStop (my closest local location) and asked for the code just released for Shiny Zacien because I practically shattered my heel and can’t get around. This location would not give me a code. They woman told me the whole purpose of their giving codes and promotions is to get clientele inside their stores. I’m not physically capable. And nobody is going to drive me to a store to get a code for a pixelated image. She told me no! How malicious is that to tell someone handicapped they can’t do something on the phone. I called the location in my hometown and they, thankfully, gave me a code. I’m just amazed my local store told me no. Whoever was working at the time stated in the phone call on 10/23 is the woman who told me no. So incompassionate.

Experiencia fantástica: Great staff, clean store.

Experiencia positiva: Great Customer Service, Always

Experiencia fantástica: Very helpful, and affordable

Experiencia positiva: I like it

Experiencia fantástica: Guys are very helpful. And the item I bought here is still functioning so that's a plus ‍♂️

Experiencia positiva: Muy buen lugar para tener juegos de video recientes..!

Experiencia fantástica: Nice servece

Experiencia fantástica: Only GameStop I come to for pre orders!! The workers there are AMAZING.

Experiencia fantástica: The cashier was chill and helpful, great experience

Experiencia fantástica: This is the only game stop I really been to so I do like coming here and the service is always nice and helpful

Experiencia fantástica: Nice store

Experiencia fantástica: Great customer service

Experiencia fantástica: Staff is very helpful

Experiencia fantástica: It's very clean and serious with covid prevention

Experiencia fantástica: Went there looking 4 a specific item, unfortunately they didn't have it but was directed 2 a store that had it. EXCELLENT experience!!!!

Experiencia fantástica: great place .. good shopping and good service

Experiencia positiva: My favorite place to spend my money on if I want games,most of the time they dont have what I'm looking for so that's a bummer

Experiencia fantástica: Cool

Experiencia positiva: No crowds no lines

Experiencia fantástica: I had a great experience there and thank you

Experiencia negativa: I paid for Express delivery I supposed to got it in 1 to 2 business days my xbox one but yet I still haven't received it not a phone call or text Wednesday july 22nd 2020 I paid it.now its sunday now july 26 2020 and still no nothing but the website said its open from 12 to 6 i want either some store credit or something my kids are upset that I made a promise I couldn't own up to someone tell me something

Experiencia negativa: While I like Vid Games I'm not a hardcore gamer who buys game chairs and waste hu dress of dollars on games and other things..I don't seem to enjoy the high prices and including the extensive figurines, and even a bit high price for a single wireless controller, and the credit for games/other stuff don't add up to much, but the funkos, and discounted items are cool.

Experiencia fantástica: Great service

Experiencia fantástica: Good service.

Experiencia positiva: The place is good if you want a game quickly, but nowadays, it just feels like a place for pop culture merchandise and not like a place that you can hang out in.

Experiencia negativa: No Ps4's for sale what's the point of being a video game store.

Experiencia fantástica: The worker was very cool down to earth and just had a great personality

Experiencia positiva: Good staff

Experiencia negativa: Never stocked

Experiencia fantástica: Good place

Experiencia negativa: Wait too long

Experiencia fantástica: Buen lugar

Experiencia fantástica: Great employee's that work here.

Experiencia fantástica: They young lady that workednhere was very helpful.

Experiencia fantástica: El personal muy atento y amable

Experiencia negativa: Scams It's Customers And Sells Faulty Products.

Experiencia positiva: Good service

Experiencia positiva: When shopping for new games always get it sealed, refuse it if its open even though they claim its new. Bought a "new" switch game only to find out the Nintendo rewards already claimed for the "new" cartridge. Avoid buying new things from GameStop whenever possible

Experiencia fantástica: Great place friendly staff and large quality games

Experiencia fantástica: I LOVE the customer service there and whenever I want video games or other electronics, GAME STOP here I come...

Experiencia negativa: They know nothing about video games and it took 15 minutes for somebody to actually help me. In the end I didn't buy anything because they didn't even know where there inventory went. I just went to Target after and spent $1,200 that I could have spent at GameStop don't go to GameStop

Experiencia positiva: Never knew there was a GameStop near Pilsen/little village

Experiencia fantástica: Well great games and cool gear. I just wish they would be more generous with trade in offers and more reasonable with game prices.

Experiencia fantástica: Very helpful and keeps me updated

Experiencia fantástica: Friendly workers

Experiencia fantástica: Very kind staff. Lots of new as well as nostalgic items.

Experiencia fantástica: My son

Experiencia positiva: Friendly staff, willing and able to help. If they can save you money believe me they will let you know.

Experiencia fantástica: I have lots of fun

Experiencia fantástica: Always so helpful and knowledgeable!

Experiencia fantástica: Best employees ever!!! Every time I come here I get the very best treatment regardless of which staff members are working that day. I am always warmly greeted right away. No matter what I need help with I'm always treated as a priority. Truly ever person that works here that I've encountered, goes above and beyond what's expected. I really love this location because of the people who work here. They are so great!