GAME OVER VIDEO GAME CONSOLE REPAIR.

5834 W Fullerton Ave, 60639, Chicago

¡Bienvenido a Game Over Video Game Console Repair! Ubicado en el corazón de Chicago, ofrecemos servicios de reparación de consolas de videojuegos para todas las marcas líderes, incluyendo PlayStation, Xbox y Nintendo. Nuestro compromiso es devolverle la acción a su consola lo más rápido posible.

En Game Over, entendemos la frustración de tener una consola fuera de servicio. Por eso, nuestras reparaciones en tienda suelen completarse en solo tres horas, sin necesidad de cita previa. Simplemente visítenos en 5834 W Fullerton Ave, y deje que nuestros expertos técnicos se encarguen del problema.

Si su horario es complicado, no se preocupe. Ofrecemos un práctico servicio de reparación por correo y un servicio de recogida y entrega móvil, llevamos nuestro taller hasta su puerta en el área de Chicago. Envíenos su consola y la volveremos a enviar en tan solo 48 horas después de la recepción.

Además de reparaciones, también contamos con una selección de juegos y consolas usadas que han sido inspeccionadas y están listas para jugar. Así que, mientras espera su reparación, no dude en explorar nuestras increíbles ofertas.

Con una garantía de 90 días en todas nuestras reparaciones y un enfoque en la satisfacción del cliente, Game Over Video Game Console Repair es la mejor opción para los gamers que buscan calidad y eficiencia. Para más información, llámanos al (312) 860-1272.

Horario de apertura

  • Domingo: 11h-16h
  • Lunes: 10h-19h
  • Martes: 10h-19h
  • Miércoles: 10h-19h
  • Jueves: 10h-19h
  • Viernes: 10h-19h
  • Sábado: 10h-19h

Nuestro comentario desde Padel.us sobre GAME OVER VIDEO GAME CONSOLE REPAIR.:

GAME OVER VIDEO GAME CONSOLE REPAIR se destaca como un destino premier para reparaciones de videojuegos, atrayendo a numerosos clientes satisfechos que elogian su servicio excepcional. El negocio sobresale en proporcionar reparaciones rápidas y eficientes para diversas consolas, incluyendo Xbox, PlayStation y dispositivos de Nintendo. Muchos clientes han destacado sus impresionantes tiempos de respuesta, con reparaciones completadas en cuestión de horas, mientras que otros aprecian la accesibilidad de sus servicios.

Los aspectos destacados incluyen:

  • Técnicos Expertos: El personal, especialmente Eddy y Raul, ha recibido elogios frecuentes por su conocimiento y habilidad para diagnosticar y solucionar problemas en una amplia gama de consolas de videojuegos.
  • Excelente Servicio al Cliente: Los clientes mencionan consistentemente la naturaleza amigable y servicial del personal, quienes son descritos como profesionales y comprensivos.
  • Variedad de Servicios: Además de reparaciones, la tienda también ofrece una vasta selección de juegos retro y vintage, brindando a los clientes la oportunidad de revivir sus recuerdos de infancia.
  • Enfoque Comunitario: Muchos testimonios expresan la apreciación por el ambiente familiar y la confianza cultivada a través de una comunicación honesta y un compromiso con la satisfacción del cliente.

En general, se recomienda encarecidamente GAME OVER VIDEO GAME CONSOLE REPAIR a cualquiera que busque servicios de reparación de videojuegos confiables y amigables.

GAME OVER VIDEO GAME CONSOLE REPAIR.: Opiniones

4.6/5 (199 Opiniones)
Lennon Aragon Publicada en Google 2 months ago

Experiencia negativa: Dropped off my Xbox about a month ago and was told it would only be a couple of days to repair. Called back a couple of times asking about when it would be finished, first time was told they needed to order parts which is fine, second time was a couple weeks ago they never worked on it and were apologetic, called back again today and was told again that it still isn’t finished. Each time was told they’d call me back, and never got anything. Will update when I receive the console, not worth the hassle.

JC M Publicada en Google 2 months ago

Experiencia fantástica: Stopped by to ask about repairs for a ps3 & super nintendo. They have a great selection of og video games so I managed to leave the store with something. Very nice lady who assisted me as well. I will for sure return with something for them to fix soon!

Jonathan Robison Publicada en Google 3 months ago

Experiencia positiva: I sent in a Nintendo Wii to get repaired, and they immediately recognized the problem I initially had, and then found something else to get fixed at no extra cost. Communication was admittedly not the best because I never received a call to pick it up, so it took me a few extra days to actually do so, but in the times where I did call to ask for updates, they were super concise and polite, and now my Wii apparently works better than it did before it started having problems. They really know their stuff and offer a great service.

Nikolay Bermeo Publicada en Google 3 months ago

Experiencia fantástica: Got my 3DS XL repaired by Eddie, was able to repair all what I asked for and even fixed the outside Streetpass button without asking! Really nice an respectful, definitely recommend and even recommends advice after to keep it from damaging! Thanks so much!

Terrion Young Publicada en Google 3 months ago

Experiencia fantástica: Eddie got me right only took 1hour great costumers service

Melinda Santamaria Publicada en Google 3 months ago

Experiencia fantástica: To notch service is all I can say !!! They came to my house to pick up my old school nes system and delivered it back to me !!! like brand new !!wow they even gave me a few games for free and charged me absolutely nothing!!!! They are the real deal. !!!! They know what it’s like to be without a game system. From actual gamers !!! I would recommend these guys to everyone!!!

Krysthian Range Publicada en Google 4 months ago

Experiencia fantástica: Staff was very helpful and friendly with my girlfriend Xbox and they hook it up

Jeanine Shah Publicada en Google 4 months ago

Experiencia fantástica: They went above and beyond, fixed our Nintendo switch quickly and were extremely kind and professional. Highly recommend for video game repair!!!

Kristopher Valentin Publicada en Google 4 months ago

Experiencia fantástica: Eddy did the repair. Great job and will come back again

Ruben Ordaz Publicada en Google 4 months ago

Experiencia fantástica: Great staff friendly and Raul did a great job on my council very happy

Moe Publicada en Google 4 months ago

Experiencia fantástica: Eddie made my Xbox 360 like brand new! I’m so happy with the service and he was really nice and helpful, he gave me good advice and answered my questions

Jose Lastname Publicada en Google 4 months ago

Experiencia fantástica: They did a good job bringing my DSi XL back to life.

Mollie Corniel Publicada en Google 4 months ago

Experiencia fantástica: I went there to change out my GBA Emerald game battery and he was super quick and even fixed a loose part in the game! The place was super clean and had so many game options. Prices were more than fair and I will definitely be going back there!

Zoey Davis-Santo Publicada en Google 4 months ago

Experiencia negativa: THEY BROKE MY DS! TOOK IT THERE TO GET A SPEAKER FIXED AND GOT IT BACK WITH MISMATCHED PARTS AND A BROKEN SCREEN. DO NOT GO

James Allen Publicada en Google 4 months ago

Experiencia fantástica: Ps5 was overheating and wouldn’t turn on, they fixed it within a day! I was dreading having to buy a new console, so they saved me a ton! Staff were very friendly and told me how to preserve my Ps5’s longevity.

Brian Zuniga Publicada en Google 4 months ago

Experiencia negativa: They managed to fix my ps5 but after I tried to move my ps5 to another location the hdmi broke again for 100$ i would have expected better quality work update: I took it to a new place they found black stuff on the silver part of the console luckily they fixed it within a day!

Tel M Publicada en Google 4 months ago

Experiencia fantástica: They fixed my hdmi in no time best spot to go to to fix your game and good customer service.

Valerie Margolis Publicada en Google 5 months ago

Experiencia fantástica: Eddie was very nice and very quick to respond to my inquiry! He cleaned my gamecubes and fixed them! Im so happy thank you so much!

Zachary Kaleta Publicada en Google 5 months ago

Experiencia fantástica: They did a great job replacing the batteries in my gold and silver Pokémon cartridge. Super thankful for Eddy and team for taking care of it and ensuring everything worked properly after the install.

Lawrence Chung Publicada en Google 5 months ago

Experiencia fantástica: Had some trouble with my PS2 and they came out to fix it right away. Love the option for mobile visits and repairs. My PS2 is already back in action

Haiven Desadier Publicada en Google 5 months ago

Experiencia fantástica: The people here are very friendly. I came in to get my Xbox repaired and it was ready within two hours. I didn’t have to wander or wait. I received a call to come and pick it up. Definitely will shop here again and they have a nice selection of retro games.

Screwloose Publicada en Google 5 months ago

Experiencia fantástica: They fixed my 2ds battery completely for free, extremely nice and friendly!

edwin guzman Publicada en Google 5 months ago

Experiencia fantástica: Took my Xbox one controller for repair. Got it back working like brand new. Thanks to Eddy for the quick and most helpful service.

Kent Harris Publicada en Google 5 months ago

Experiencia fantástica: First time getting ps5 hdmi they did a great job they fast in smart great work im appreciative

saul hernandez Publicada en Google 5 months ago

Experiencia fantástica: Big shoutout to Raul! My son’s Nintendo Switch wasn’t reading games and he fixed it up quick. Super cool dude, fair price, and the Switch works like new. If you need anything fixed, hit him up.!!

Vlad Guzman Publicada en Google 5 months ago

Experiencia fantástica: Been here twice! Both great experiences Very communicative and affordable

Paul Deoyos Publicada en Google 6 months ago

Experiencia fantástica: Eddie I highly recommend game over to fix any consoles and phone screen for amazing people very helpful and knowledgeable and especially Eddie he is very amazing person and knows what he doing

E J G Publicada en Google 6 months ago

Experiencia fantástica: For years I’ve been afraid of bringing my cherished childhood PS2 to the wrong place to be repaired. I found this place via glowing reviews on some chicago reddit, and they really were true: this is a mom n pop type place that really knows what they are doing. More than fair pricing. I’ve brought my 360, PS4, and PS2 here this year, and everything was handled above and beyond. When something didn’t go right with my 360 after bringing it home, they took it back and solved the problem ASAP for no additional charge. There was some telephone tag that happened after I first brought my 360 They needed a part and it took longer than expected. But I never got the sense that they were ducking me, and was very reassured based on what was explained to me once we eventually connected. I hope one day long in the future this place is regarded as a true Chicago institution.

Anna Como Publicada en Google 6 months ago

Experiencia negativa: The staff were very nice and accomodating to my schedule, and they waived the charge for my repair, but that's about all I have for positive feedback. This is one of the worst customer service experiences I've ever had. This incident happened in December 2024 and the following January. I didn't bother posting this review for a long time because I wanted to wash my hands of it, but upon seeing other, newer reviews have the same issues as I did, I wanted to post this to warn others. For context, I am a disabled wheelchair user and cannot go to pick up or drop off my system myself unless I have help from my family, so I mostly communicated with the staff via phone. My 3DS touchscreen was malfunctioning and I sent notes of what I wanted to be repaired along with my father when he dropped my off my system, but something apparently went wrong when the clerk gave these notes to the repairman, because after 3 weeks of calling and waiting ad nauseum, I received my 3DS with a replaced TOP screen, and the same malfunctioning touchscreen I sent it in with. The top screen had not been broken. After sending it back, the touch screen had been finally replaced, but the SD card slot was broken and now my 3DS is unable to load any of my saved game data. During those 3 weeks of waiting, I was told over the phone they had had a gas leak for a few weeks that made them unable to use their building, which is completely understandable and I didn't fault them for. However, once I went in person I was told that there never was a gas leak and that the employee who told me that would be fired. As you can see in the other reviews, this employee has likely not actually been fired, as others have noted that they received the gas leak excuse. While I wasn't angry about the alleged gas leak during the 3-week wait, I was frustrated that they apparently couldn't spare 30 seconds to give me a quick call to say the repairs would be delayed. Repeatedly, they assured me that they would call me with updates, but they literally never did, not once. All of the updates I had to call in myself to get, which were an endless series of telling me that one thing or another had gone wrong or that they were definitely surely certainly were almost done. I tried to manually move my raw save data off of the SD card, wipe it, and then move it back onto the card to try it again. I also tried to move this raw save data to a completely new card, but neither worked, proving that the SD card reader itself was broken. When I told them about the now-broken card slot, they scolded me for messing with the software when removing the card, because apparently they think I caused it by making Nintendo think I jailbroke my 3DS or some other garbage like that, and that they would "talk with Nintendo" about getting my data back. I'm not a repairman, but I'm not stupid. That's straight up not how the software works. Nintendo does not just have my 3DS save data laying around. After this, they then tried to soften the blow by offering me free games from their shop or giving me a free refurbished PS5. I didn't want any of that. I just wanted my 3DS fixed, but they couldn't even manage that. Additionally, when my dad dropped off my 3DS for the final time to get the touch screen replaced, they asked if I or my friend had left an angry review, the review left by "Joey". It was not me, because I'm leaving my name attached to this one and don't have any reason not to. No, it's not my friends. Frankly I'm kind of insulted that they asked my dad about this, because their response to Joey's review is weird and unprofessional. Overall, I don't reccommend them. I don't doubt that other people have had great experiences with them, and I don't want to shittalk a small business for no good reason, but I honestly don't have much good to say about this all.

Sophia Keay Publicada en Google 6 months ago

Experiencia fantástica: such great people and so considerate, they fixed my 3DS like it was new! were even nice enough to put my stickers back where they were :)

Magnolia Carlson Publicada en Google 6 months ago

Experiencia fantástica: Eddy is a G and fixed my switch within the hour. By far the cheapest prices I’ve seen in the city

Frankie Dominguez Publicada en Google 6 months ago

Experiencia fantástica: Honestly such a hidden gem! They have so many old school retro games for sale at great prices! Eddie and Maria are such friendly staff! Y'all gained the customer for life!

Joshua Publicada en Google 6 months ago

Experiencia fantástica: Great Service and Repair! They fixed my ps3.

Hametsu 2000 Publicada en Google 6 months ago

Experiencia negativa: I went to see what games I could find for Xbox that i missed out on from back in my day and I was interested in 4 games, jade empire, king kong, and prototype 1 and 2 but 3 of them had scratches and smudges underneath the discs. Hence they were cheap. I asked if i could try them and return them if they didn't work? The lady that was there, honestly felt out of place and looked like she didn't know what she was doing or trying to say. Told me sure and that if I wanted the disc's cleaned I need to take them somewhere else because they don't do that here. Right, So a video game repair shop doesn't clean or maintain it's video game inventory? Ok? I was interested in other games but they didn't have them in that shop and I spent about 15 to 20 mins looking and it's 50/50 if you can find a clean copy. I was ready to pay, but their card reader wasn't working that day I guess and I don't carry cash, so I couldn't pay for what I wanted and so just left. i wasted my time for nothing great, thanks. Well, I ain't coming back to this store that's for sure. Such a shame.

Alyx Sasha Publicada en Google 6 months ago

Experiencia fantástica: 10/10 By far the best and only Game repair shop in the Chicago area, very friendly and they will help you solve your problem! Please come here if you need your console fixed!

BigSmoke400 Music Channel Publicada en Google 6 months ago

Experiencia fantástica: Eddie Had Been In The Gaming Business For 10+ years recently fixed my over heating ps5 problem been fixing game consoles for me for years Now Great Guy Great Business Man Great Prices Definitely The Guy For Fixing Consoles

raniyah flowers Publicada en Google 6 months ago

Experiencia fantástica: Eddie fixed my Xbox fast and also gave me information/tips on how to keep it up. I would definitely recommend this place and Eddie to anyone.

Nick Publicada en Google 6 months ago

Experiencia fantástica: Incredible Repair Shop, Although I was not asking for a lot, they still did a very good job replacing my old switch lite case with a brand new one! I would recommend anyone considering coming to this shop that they should! although you can’t rush art it came out amazing and above my expectations! Now I can play my cooler switch lite wherever I go.

david perez Publicada en Google 6 months ago

Experiencia fantástica: Family own and operated, Eddy was very skilled and knowledgeable. side note I called the ubreak ifix by the hip and they wanted to charge me double what game over charges. So If you want great service at a great price come see Eddy.

Juan Campos Publicada en Google 6 months ago

Experiencia fantástica: 100% satisfied with the repair to my console but especially with the customer care. Suffice it to say I will be a customer here for life and will be recommending you guys to everyone. 10/10, game not over thanks to you guys :)

Remy Publicada en Google 6 months ago

Experiencia fantástica: Went there to have my PS5 fixed, I couldn't get anywhere with my setup because my controllers refused to sync with it. There was a problem with the port on the console, which Eddy fixed very quickly (got it back the same day) and even gave me an extra wire since the usb-c to usb wire I had wouldn't be accomodated by the new port. Very communicative and helpful. Not the first console they have helped me with and (should the need arise) it won't be the last! Thanks!

Almer Harris Publicada en Google 7 months ago

Experiencia fantástica: I had an exceptional experience at this store and I would recommend everyone to go here when they have an issue and need to buy other supplies and games. This place is a plus

Brendan Publicada en Google 7 months ago

Experiencia fantástica: Gone here twice to fix both a N64 and a GameCube. Fixed both no problem and good customer service.

Jilan K. Publicada en Google 7 months ago

Experiencia fantástica: Everyone was super nice and helpful. I got my switch light and 3DS joysticks repaired for a good price, and it only took a day or two (even when they had to get a new part). Plus they have a large selection of old games.

Vidal Nava Publicada en Google 7 months ago

Experiencia fantástica: He repaired my Nintendo switch two screen. It was fast he was able to do it in one day and the screen looks premium

Adan Paz Publicada en Google 7 months ago

Experiencia fantástica: Must check this store out they fix games and sell games and they do trades will highly recommend coming here if you are in the area and they have cool art work outside the building

Honeydew Klown Publicada en Google 7 months ago

Experiencia fantástica: Absolute hidden gem! Fixed my PS4, and I picked it up same day that I brought it! I've also had it fixed here before (with a separate issue), and it only took a few days, and got controllers fixed. And the prices are way less than anything I could find anywhere else! Service is fantastic, thanks to Eddie and everyone else for the great work :]

Ghastly Kako Publicada en Google 7 months ago

Experiencia fantástica: Call and nice and always so open and understanding and when you need something done you get it done right away like eddy the guy who fix my console and is very understanding

Chi_town2300 Publicada en Google 7 months ago

Experiencia negativa: You can say the owner is a little too blunt when accessing the dusty PS5. Some things should be kept to your self! Also I would not recommend getting your PS5 HDMI, fixed by them I paid $100 so, every two weeks taking it back to get it fixed. Owner kept on saying it was our fault. Sometimes they even try not to take the job by discouraging us saying it’s cheaper to buy a new system. I had to take my PS5 to Ubreakfix. Never again!!!

Raul Diaz Publicada en Google 7 months ago

Experiencia fantástica: I had problems with my ps5 disc drive. Found this place and was able to fix it same day. Great service and great price! Definitely recommend.

Cornelius Jones Publicada en Google 7 months ago

Experiencia fantástica: This place is a hidden gem. I was a about to send my game back to Microsoft for repairs. Microsoft was charging $300. Because my warranty expired. I called them they repaired my Xbox series X for $100. I would RATE them 5 STARS . Now I'm back in action

Michael Gleeman Publicada en Google 8 months ago

Experiencia fantástica: Awesome place! Raul fixed my original Nintendo from the 80s! Never thought I'd play the ORIGINAL Super Mario Bros or Excitebike again! Ramiro helped me at the counter testing everything out and had a ton of patience as I asked questions and kept testing my games out. He's an awesome guy. This is the place to go to for video game repairs and to buy old school games! I could write more but I need to play Legend of Zelda. Thanks again Raul and Ramiro!!! A+++

Aly-Noor Mohammed Publicada en Google 8 months ago

Experiencia fantástica: Very kind owners, fixed my console fast, found the hidden issues with it, and asked for a fair price, i only hope the best for them! Go here for any issues with your console!

Ischamael Diaz Publicada en Google 8 months ago

Experiencia fantástica: Eddie fixed my HDMI cord in about an hour real fast and efficient service really do recommend.

Perry Platypus Publicada en Google 8 months ago

Experiencia negativa: I brought in my PS4 to get it repaired since it kept shutting off. The guy grabbed my console after giving me no information about price or repair time, I had to ask. Days went by of me expecting a phone call from them, and it never came. I had to call them, very unprofessional. When I returned to pay for the repair he wanted me to pay with Zelle??? I’ve never heard of a 100% legal established business refusing payment through credit cards ok. And what’s worse of all, my console didn’t even get repaired. It shut off as soon as I turned it back on again. These guys basically took my console and probably would’ve sold it if I never called and then asked for a $50 ransom

maria Publicada en Google 8 months ago

Experiencia negativa: They are terrible at communicating and keep piling on excuses, make empty promises regarding when it’ll be looked at or when the job will be complete. Very unprofessional. Would give 0 starts but unfortunately I have to give 1 to write a review. Don’t waste your time people.

David Moldavsky Publicada en Google 8 months ago

Experiencia positiva: Dropped off my New 3DS XL for a charging port repair. I came in after they told me it was ready. They said one of their employees didn’t actually fix it but that they would fix it on the spot for me. Not only did they have it fixed within the hour, but they didn’t charge me and they gave me a free charger. They also have a very generous 90 day warranty. They offered us water while we waited and the employees were super sociable. I did call a couple times over the course of the 2 weeks. I did get sent to voice mail a few times, but when they did pick up they were very apologetic and they informed me about my repair status. Would definitely recommend!

Brandon R Publicada en Google 8 months ago

Experiencia fantástica: Phenomenal customer service, the employees were very knowledgeable about their products and services and made me feel welcome. Everyone there puts a huge effort into making sure anything you buy or get repaired is in impeccable condition!

Jorge Cantu Publicada en Google 9 months ago

Experiencia fantástica: These folks are great! Very knowledgeable, fair prices, and fixed my Sega Game Gear. Highly recommend!

Stephen Ball Publicada en Google 9 months ago

Experiencia negativa: It's pretty rare to give a bad review but I dropped off four controllers to be fixed as my dog had gotten to the joysticks. I was told 2-3 days and never got a call until I called a week later myself. They told me two controllers were fixed and they would have the other two fixed by the time I picked up at 6 that day. I dropped by at 7PM to be told all four controllers aren't able to be fixed due to bad boards. The controllers might have been broke and there could have been a mistake but really bad communication even if they had a mishap. If you're close, maybe give a try, but I wouldn't drive past 20 minutes for this place.

Ramiro Publicada en Google 9 months ago

Experiencia positiva: Services was nice and kind, help me fix my PlayStation and fair price for it

Paula Ha Publicada en Google 9 months ago

Experiencia negativa: Brought my switch in initially because it would no longer charge. I didn’t get any follow up calls or anything until i called a week after dropping it off, where they then told me it was ready. I was told they wouldn’t charge me because it took over a week which i thought was great until i came home and my switch still didn’t work. I was told to bring it back in , which i did. They told me they would give me an update by the end of next day. Again, no call or update. It then just leads into a continuous cycle of them telling me it will be finished by the end of the day and ill get a call with an update. Never once did i receive a call from them ever for any update or even when my switch repair was “completed”. I picked it up after three weeks of them having it, in which they told me it was fixed but no details to what they did nor did it turn on when they gave it back to me. Came home and it still does not work when i try to charge it.

London Trip Publicada en Google 9 months ago

Experiencia negativa: This place ABSOLUTELY SUCKS !!!! I took in my ps5 to fix the hdmi port. Fast forward 3 days later they didn’t fix anything. I called up there for an update and they was rude about it, just for them to not even fix the hdmi port to begin with. Do not bring anything here!!! I hope this place closes down and never reopen.!!!!!!

Memo Publicada en Google 9 months ago

Experiencia fantástica: Laser on my PlayStation 5 disk drive needed to be replace and they got it working a day later. Spent $120 worth it.

Philip Nahlik Publicada en Google 9 months ago

Experiencia fantástica: Great spot for video game repairs. My Switch joy-con was not clicking, and they were able to order the part and replace it. The staff know what they are doing. It does get busy sometimes, so be patient with the repairs taking a few days.

Oz_Nino Publicada en Google 9 months ago

Experiencia fantástica: I give this Location 5 star, they fixed my controller my Xbox one power outlet.they put me back on track to whoop my 10 year old in GTA5 or just Minecraft. percent recommend…

Tony Sandifer Publicada en Google 9 months ago

Experiencia fantástica: HIGHLY HIGHLY HIGHLY RECOMMEND! Eddy was great and fixed my 3DS! Also their game selection is amazing. Definitely going to come back to get some more retro games, and if you need a console fixed this is your spot! It's hard to find a place that still fixes older consoles like a 3DS. But they do and the prices are amazing! They are friendly and knowledgeable. If I could give this business a hundred stars I would!

K P Publicada en Google 9 months ago

Experiencia negativa: These people suck. My partner brought in a Game Cube to get fixed and it was a total process. First we drop it off and are told an update would be provided in a couple days. Groovy. Well a week goes by with no updates. We then call and are told “oh there was a gas leak. We’ll have an update in a few days” uhh okay. Sure. Another week goes by with no updates. Call AGAIN and are very conveniently told “oh yea it’s ready.” We go the next day and pick up the system. The woman who hands over the system doesn’t say anything and we have to ask what exactly was fixed. She goes “oh uh…the laser”. We look at the system and she then quickly says “but there’s a 90 day return policy if it doesn’t work.” Seems odd to blurt that out immediately if it’s appropriately fixed. We get home and lo and behold the system still continues with the same issue as it had at drop off and now it’s back to factory settings. We call the next day, during business hours, and have to leave a voicemail explaining how it’s still not fixed. By the end of the business day no call back. The whole next day no response. We call again and no answer. Called a THIRD time and finally someone answers. We give the info and he goes “oh yea I got your voicemail.” This place is not only some of the worst customer service but also an absolute scam.

DatUltimeaty Boiyo Publicada en Google 10 months ago

Experiencia fantástica: Even though they were extremely busy, they made time to repair my nintendo new 3ds xl that I've been trying to get fixed for almost a year! I'm so grateful for them putting in the time and effort, and they should definitely get more attention!

semaj bivens Publicada en Google 10 months ago

Experiencia fantástica: I live in lake county area and i sent my xbox up there for an hdmi fix and they fixed it a good place too send ur consoles

Luciano Mendez Publicada en Google 10 months ago

Experiencia fantástica: Very friendly, polite, and reasonable on prices I recommend anyone that has a problem with their game council so reach out to them and they can help you. Thank you again.

Lucia Martinez Publicada en Google 10 months ago

Experiencia fantástica: Awesome place to get your console fixed. They give you a call before anything is done and they have video games galore. Going back to buy more video games.

Marcus Gutierrez Publicada en Google 10 months ago

Experiencia fantástica: I dropped my Ps5 for repairs and got a quick turnaround for a good price. I’ll definitely be back.

jorge canales Publicada en Google 10 months ago

Experiencia fantástica: Got my ps5 control fixed in 3 days. It went smoothly and we had absolutely no problems. People in there are also cool with you, and explain what problems it had in a good clear explanation.

Andrew Saylor Publicada en Google 10 months ago

Experiencia fantástica: Just had an NES and SNES repaired here. Both work great now and the family that owns it were communicative and so generous. They gave me free cables to make sure everything worked properly, even after testing everything in front of me. I’ll definitely be back!

Valerie Washington Publicada en Google 10 months ago

Experiencia fantástica: Ask for Eddie very smart knowledgeable and efficient. He swiftly diagnosed and repaired my son's system, and it didn't break the bank. All this in less than 1 hour. Best experience so far with these gaming systems...10 out of 10

Alex Johnson Publicada en Google 11 months ago

Experiencia fantástica: Came here to get a new laser installed on our wii, they were able to get the repair done in one day. They also had all of the games we were looking for to get the collection started. The service here was exceptional and the repairs and games were all fairly priced. I will be recommending this to everyone, and will be coming back.

Sam C Publicada en Google 11 months ago

Experiencia fantástica: Went in to have the disc reader repaired on a PS2 (fat model) since it no longer read any discs. All staff I interacted with either in person or on phone were super friendly and accommodating, very professional as well. They fixed the console like new after 2 weeks, these are some extremely skilled technicians I'm so greatful to have this console in working condition again! Prices are amazing and fair as well. Please stop by and give this store your business its 100% worth it!!! Thank you for fixing my console, I hope to come back again in the future.

felvin kwofie Publicada en Google 11 months ago

Experiencia fantástica: Eddy was very helpful gave me a discount and fixed the hdmi port in just 30 minutes, really great customer service

Luis Molina Publicada en Google 1 year ago

Experiencia negativa: they had my switch for 3weeks didnt do nothing with it. when i came to pick it up they said the battery busted right when i came to pick it up.Then let them say with it another week and a half said it busted again. when ik they didnt even open it.(do not recommend. )

Joan Paul “JoanPaul” Del Mar Publicada en Google 1 year ago

Experiencia fantástica: I visited the store again today and just wanted my controller’s L1 button replaced. Fortunately, they decided to give it to me for FREE. I am so grateful for their Generosity, especially Maria, who accommodated me. I have immense appreciation for the skilled technicians at Raul’s shop; they expertly repaired my two DualSense controllers during my first visit, impressing me with their proficiency. The staff were honest in their dealings and charged a surprisingly affordable rate for their quality of work. The shop's atmosphere was welcoming, and the technicians took the time to explain the issues with my controllers and how they intended to fix them. I wholeheartedly recommend Raul’s Place to anyone needing repair services, whether for controllers, consoles, or other gaming equipment. You can trust them to get the job done right the first time!

Luis Castillo Publicada en Google 1 year ago

Experiencia fantástica: Amazing service! Took my Xbox Series x, Playstation 5, and Nintendo switch for a dust clean up(my building had some tuck pointing done and a window was left open…..) All three systems felt like new! Service was quick and fair priced, will be coming back for all my video game repair needs. Can’t recommend this place enough!

Roberto Medina Publicada en Google 1 year ago

Experiencia fantástica: I’ve been to this store multiple times to repair consoles and controllers. They fixed my sister's Nintendo DS, they fixed my ps3 and Nintendo switch controllers and the best part are the reasonable prices for fixing consoles. Eddie and Ramiro have always been polite, welcoming and very helpful. I’ve also bought multiple ps3 and ps4 games for really good prices. I’ve literally bought more than 10 games just because the prices were too good. They also have vintage games and consoles for fair prices like the Nintendo 64 and NES. I recommended all of my gamer friends to come to this place!

Ronaldo Granados Publicada en Google 1 year ago

Experiencia fantástica: They fixed my Nintendo Wii! Turns out that they needed to replace the capacitors, and I also needed to get the Official/Non-Third Party Power and AV cables for the console, which they provided for me at no extra charge and was very nice of them. Price for the repair was not bad and definitely reasonable. Better yet, they have an amazing selection of purchasable games from popular consoles that we all know and love. After this experience, I will always be willing to stop by and support this local business. They definitely deserve it. Les deseo lo mejor!

Sebastian Castro Publicada en Google 1 year ago

Experiencia fantástica: Took my 3DS to the store so they could fix my charging port and they did an excellent service. Both the cashier and the repairman who came out to shake my hand and introduce himself were very kind. The quality of repair was great for the pricing.

Anthony Karaskiewicz Publicada en Google 1 year ago

Experiencia fantástica: These guys are always very well stocked. I've been there 3 times and every time the customer service was great. The cashier helped me pick out a few great games once and they had clean OEM accessories.

Jesus Guinto Publicada en Google 1 year ago

Experiencia fantástica: Jonathan was quick with the battery change on my game boy game, so definitely ask for him if you need repairs. Ramiro was extremely helpful and friendly and answered all my questions.

Giovanni Velez Publicada en Google 1 year ago

Experiencia fantástica: I went there to repair my PS5’s HDMI port. The service was amazing and quick! I will definitely be a returning customer.

Brian Li Publicada en Google 1 year ago

Experiencia fantástica: Sold a console here. The worker named Eddie who came out to greet me and handle everything was friendly, quick, concise, and helpful. Would recommend the service here.

Frank O Publicada en Google 1 year ago

Experiencia negativa: Came in to swap a ps4 controller battery because they told me on the phone they wouldn’t sell me the battery by itself. I was told it takes 2-3 days. I can do it myself in 2 min but they still wouldn’t sell me the battery even after I said I was willing to pay full repair price for just the battery. You couldn’t explain yourself if you tried it’s just bad business

julio Publicada en Google 1 year ago

Experiencia fantástica: I just wanted to say that I'm so happy I had found a place where I can bring my consoles to get fixed . Long story but my daughter's birthday was recent and I decided to get her a Nintendo wii as she wanted Wii sports to play , sadly the refurbished system I had bought from an online reseller arrived and the discs could not be read for any of the games I purchased . My daughter was sad , but after I told her that I'd take it to get fixed she couldn't wait to play . Fast forward this store had the nicest staff and were very responsive to updates regarding my console repair . The repair was not only affordable but prompt in the turnaround time . This is a true gem in the Chicago area for sure

Angel Bustamante Publicada en Google 1 year ago

Experiencia fantástica: Found this spot and it was excellent cheap prices for games and I just took my Nintendo switch and ps4pro to gey fixed. Hopefully it all goes well. Will drop another review after they're bk in my possession.

Joel Perez Publicada en Google 1 year ago

Experiencia fantástica: They were very helpful, explained what was wrong and fixed it rapidly. On pickup they tested it before I left to confirm everything was working properly. The also have a lot games for all consoles. Highly recommend coming here and am telling everyone to come here.

Wil Schinderle Publicada en Google 1 year ago

Experiencia fantástica: Brought into their store a PlayStation 2 Slim that was having disc reading errors and they were able to fix it in a timely manner. I have since tested it and the problem it was having before is now gone. They simple replaced the laser disc reader and charged me 55$ but I paid 60$ for a job well done. I would highly recommend them as they seem to know what they are doing when it comes to fixing old consoles and I sure know I deeply appreciate their help fixing my baby.

continuum2063 Publicada en Google 1 year ago

Experiencia fantástica: Honest and friendly service. Had me up and running in no time. If you have a broken gaming console or need general maintenance, this is the place to take it.

Hugo Torres Publicada en Google 1 year ago

Experiencia fantástica: I had xbox series x problems and when I got it fix, it now not only read disks, but my network improve with the repair these guys did with my xbox. Eddie and Ramiro, thanks again!

Eduardo Palma-paz Publicada en Google 1 year ago

Experiencia fantástica: I Love this Store they have lots of games their customers service is the best and the amazing artwork they have painted on their building is Amazing this spot is a 10/11

&rew Galletti Publicada en Google 1 year ago

Experiencia fantástica: Had an excellent experience with GAME OVER. I needed my motherboard replaced on my Nintendo GameCube and they were able to get it done extremely quickly and for a very reasonable price. Not to mention everyone I spoke to both on the phone and in person was very knowledgeable and super friendly! They also had an awesome selection of vintage games for sale! Would happily give them my business again -great shop!

Dagoberto Publicada en Google 1 year ago

Experiencia fantástica: The guy who fixed my PlayStatio on 2/21 was awesome! He whipped my HDMI port back into shape in just a couple of hours. I totally recommend this place – best prices and service around.

Lianah Rivera Publicada en Google 1 year ago

Experiencia fantástica: Very great store highly recommend !!! My ps5 was always crashing out when I would play my games. They fixed my ps5 in no time. thanks to their great service very helpful and professional!

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