GameStop

Experiencia negativa: 1. They rarely answer the phone. 2. Official "retro" gamestop with only 10-15 retro games on display.

Experiencia negativa: Three people working and two of them are to busy talking to each other then helping customers.

Experiencia negativa: NEVER ANSWER THE PHONE

Experiencia negativa: They dont answer the phone I sat outside and watched them ignore the phone inside of an empty store

Experiencia fantástica: My boy Jason is a lifesaver and brought hope back to me haven't been here since my HS days awesome service told me about my membership perks and discount! Will come back because of Jason

Experiencia negativa: Terrible location. They never want to answer the phone. Im literally on the phone now writing this review. I've been on hold for 50 minutes waiting to see if someone would pick the call back up. Horrible service. You can tell the positive reviews of this location are all friends and family. Game Stop should close this location down. These employees are just sitting around in there doing nothing.

Experiencia negativa: Nobody can answer phone calls?

Experiencia fantástica: The store had everything I needed and while I was there I received excellent if not even better customer service from 3 of the most beautiful lady’s excellent energy and proper manners and attitude. I would definitely be recommending and coming back just because of them thanks ladies for taking care of your customers. The the names that makes this visit worth my while are, Domi, Dani, Arleen plan to see you all next week thanks again

Experiencia positiva: Alot of the stuff was overpriced

Experiencia fantástica: They had all of my favorite games

Experiencia fantástica: Just wanted to say, Demetrius (hopefully I spelled his name right) he’s the goat! he’s always been my go to guy at this spot. I can go anywhere to go buy a game, but I come back to this place for the service and kindness from him and the staff there. Keep up the great work and customer service

Experiencia fantástica: Great selections awesome staff

Experiencia fantástica:

Experiencia fantástica: Was looking for a Nintendo Switch 2 for awhile, and the Brickyard GameStop saved the day. Demetrious was a real hero, and helped me to purchase my new Nintendo; he even helped me save money on a screen protector and a two year extended warranty. Great store, great atmosphere, and great staff. Highly recommend this store in your in the Chicago land area.

Experiencia fantástica: This location is easily the best city. Everytime I walk in this store they make me feel welcomed and help me with any inquiries I may have. The staff here is absolutely top tier especially Demetrious who always goes above and beyond.

Experiencia fantástica: Very professional, the store is huge compared to the other gamestops. Very very nice staff, and it's a shame they were broken into a few months ago. I would always recommend going to this one, especially instead of the one on Toughy in Niles.

Experiencia fantástica: Jason is very friendly

Experiencia fantástica: Demetrious is a fantastic Store Leader to talk to at this GameStop. Very knowledgeable,patient and kind. I highly recommend this store. I felt very cared for and appreciated as a customer.

Experiencia fantástica: Helpful staff, lots of stock on collectables and a wide range of general inventory.

Experiencia fantástica: Thank you to David for the fantastic customer service! Extremely patient, helpful & understanding!

Experiencia fantástica: The staff here is extremely helpful. They will answer any questions you have.. As a gamer I love this place.

Experiencia negativa: Cashier was to busy trying to flirt with the ladies at the register then take care of the rest of the customers in line. I put back over $100 worth of material and left the store. Ill go to the Gamestop at the Harlem and Irving Plaza instead.

Experiencia fantástica: Always great service!

Experiencia positiva: They literally try to up sell you on everything & always over charging on products higher than market value.

Experiencia fantástica: Amazing customer service David even drew my friend a bomber-man figure for his game case!

Experiencia fantástica: Don't fire David gamestop

Experiencia negativa: Employees and place is always a mess. Easy purchases, very big store to explore but I feel like the Employees are gate keeping most of the products and even hiding stuff to avoid being sold to the public. Heads up for collectors, I would avoid this place as they hide things from you. As a employee has confirmed this to me within that store.

Experiencia negativa: Unfortunately store isn’t managed well

Experiencia negativa: Bought there PRP plan I just used it and I was given joy cons that Clearly weren't cleaned nor working The ZL button is mushy (no maintenance) and my left thumb grinded a bit when I held up and just popped off. the website says that wear and tear doesn't count in my state so why was I given anything at all let alone something so unusable and disgusting was this a joke?

Experiencia positiva: Store is great not the greatest customer service, very introvert not very friendly nor did they really want to answer questions

Experiencia negativa: Who ever the manager need to be fired. Please go somewhere else with your business.

Experiencia fantástica: Store staff was helpful. We went in to get some Pokémon cards. The clerk mentioned that Gamestop is going to start grading cards.

Experiencia fantástica: Great customer service

Experiencia fantástica: Guy behind the counter was very helpful with all my question

Experiencia negativa: Cannot keep most purchased products in stock!

Experiencia fantástica: Good experience AMAZING EMPLOYEES AND MANAGEMENT. Take notes other gamestops . This is how it is done !!!!!

Experiencia fantástica: Friendly service staff! HUGE selection of Funko POPS (the reason I went). Check them out!

Experiencia fantástica: Friendly staff

Experiencia negativa: A Mixed Bag Experience at GameStop GameStop is undeniably a haven for gamers, and this particular location lives up to the reputation with its spacious layout and extensive selection. Walking through the aisles, there's an excitement in discovering new games and accessories, making each visit an adventure in itself. The store's size is impressive, allowing ample space for browsing without feeling cramped, and the variety of products ensures there's something for every gamer's taste. Whether you're into consoles, PC gaming, or collectibles, this GameStop has you covered. However, while the store itself is a delight to explore, the experience with the staff can be hit or miss. While some employees are knowledgeable and eager to assist, others seem less invested in providing helpful service. My recent encounter with an employee left much to be desired when I sought information about Xbox. Unfortunately, I was met with a lack of expertise and was informed that the staff member's preference lay with PlayStation. This experience highlighted a gap in knowledge that could be improved upon. Despite this, GameStop remains a go-to destination for gaming needs. With its vast inventory and the potential for discovering hidden gems, it's a place worth visiting for any gaming enthusiast. With a bit more consistency in staff knowledge and assistance, it could elevate the overall experience even further.

Experiencia fantástica: This is th best Gamestop around.

Experiencia negativa: Don't purchase protection plans here they change them after you purchase them making them useless, basically stealing your money. Go elsewhere.

Experiencia negativa: Stolen item Purchased a game online to pick up in store. Was never able to pick it up but someone at the store checked that it was picked up. Went into the store was told by Dominic there was nothing he could do and to call customer service. Customer service was a pain to get a hold of but basically told me someone at the store more than likely stole it and that they need to do an investigation. It could take up to a week to find out what their reply is or I could go into the store and have them look it up. I informed Ernesto at customer service that Dominic told me there wasn't anything he could do. Will edit when I hear back from gamestop

Experiencia positiva: The store overall is ok , they usually have all games ,and everything else related to the store , but the service is kind of słów one person is on the register and the other two just walking around and act like they doing something while people wait in the line for at least 30 min or more

Experiencia fantástica: Nice staff and lots of things to choose from and good sales.

Experiencia positiva: Staff is friendly and very helpful. Always recommend the best way to save money.

Experiencia fantástica: Check latwt caught up

Experiencia fantástica: Great selection

Experiencia fantástica: Awesome store and friendly staff, I was amazed on how huge this gamestop is. Great selection and a lot of amazing stuff.

Experiencia negativa: Poor customer service

Experiencia fantástica: Smooth and friendly, the carry all of the hottest Pokémon cards and a great price if your a rewards member

Experiencia fantástica: Good service, God prices , good attention and excellent staff. I recommend pay for the pro account , you will have a lot benefits

Experiencia fantástica: Great location and parking. Surrounded by my favorite stores, Target and Shoe Carnival. The Playstation 4 games are legendary, and toys and accessories are one not to miss.

Experiencia fantástica: Nice staff!

Experiencia fantástica: Great good place to buy games

Experiencia fantástica: Friendly workers always have a pleasant experience

Experiencia negativa: Very expensive

Experiencia fantástica: These guys here are great. They know their stuff.

Experiencia fantástica: Mike is such a great employee and has the best customer service skills and answered all of my questions and provided me with all the information I needed!

Experiencia fantástica: Great service, best games. Demetrius is a great Gamestop manager

Experiencia negativa: I went there recently. The guy there wasn't able off the top of their head to answer my question. That's ok! I can wait until you can find the answer out for the both of us. No. The kid didn't even try to figure it out. Ummm... Ok? Then I asked what the return policy was in case I jumped into the deep end and bought the accessory. He told me that I should go and find out the answer for myself before buying the accessory. Ok? Thanks for the "help," I guess. I ended up going to the Best Buy at the HIP and they were able to get the answers I was looking for. Shout out to them. Best Buy got the 70 dollar sale because they actually cared.

Experiencia fantástica: Muy bueno y el personal muy amable

Experiencia fantástica: great speed

Experiencia fantástica: Video Game and more.

Experiencia negativa: They couldn't sell me c.o.d because I was young

Experiencia fantástica: Good store

Experiencia fantástica: My favorite place to get video games , been coming here since I was a kid !

Experiencia fantástica: Exelente Servicio excellent service

Experiencia fantástica: Limited stock but love it regardless.

Experiencia fantástica: A very good store with a large selection of games and wonderful staff.

Experiencia negativa: Sold me broken merchandise and then when I tried to get it replaced with a new one, they told me all sales are final and to "F- OFF"

Experiencia positiva: This is usually a great location. I had some wonderful help getting a game last minute as a Christmas present. However, despite the holiday hours being the same as regular this Monday, they have closed early. I accidentally purchased two copies of the same game, one was at this location. This is my third attempt and I am really frustrated that I can literally see two associates in there that obviously don't care about the business they work for. They decided to close at 8:30 (when I initially got here) or possibly earlier. The holiday hours clearly state that it's supposed to be open until 9pm tonight. I guess I'll try again tomorrow... ? Also, despite the two associates doing nothing in the store, no one answered the phone. I tried calling twice. Super frustrated right now.

Experiencia fantástica: 5 stars because they didn't have what I needed but they were nice and offered to help check at a different store

Experiencia negativa: Selling consoles only as bundles for 750$/800$ when stand alone console is 500$ and not available anywhere is great business strategy to bump the sales but very inhumane and selfish. That’s why I would rather pay 1000$ to someone reselling them online instead to a greedy corporation.

Experiencia fantástica: I couldn't be any more happier... The sales gentleman that was there... Was a tremendous help.. Thank you so much for helping me with my Christmas Wish list.

Experiencia fantástica: Great location. Helpful staff. Had what we were looking for and it was a quick trip thanks to the great employees there.

Experiencia fantástica: Demitrious is hands down the best Gamestop employee I’ve come across. Super helpful, patient, and down to earth. Thank you!

Experiencia fantástica: Demitrious is amazing! We stopped by after having issues at another location. This manager took the best care of us I have ever experienced at a GameStop location and I am a frequent shopper. I wish I could give him ten stars. He said that he just got promoted from the HIP location and I think GS made an amazing decision. Thanks for everything, we will be back for sure!!

Experiencia positiva: What can I say it's GameStop it's not what it was when i was a kid but it's still decent and now it's mostly females working on it so that's dope too

Experiencia fantástica: This is the best GameStop in my opinion they have more stuff in this store than any other GameStop I have ever went to. Nice staff, and great collectibles!

Experiencia fantástica: Spacious, good variety (which smaller GameStops lack), and the staff there is relatively friendly.

Experiencia fantástica: Very friendly. In and out in a matter of minutes. Always find what you looking for.

Experiencia negativa: Pase 30 minutos en fila en caja y la joven atendió personas que llegaron después que yo. Y mantuvo conversación no relacionada con el trabajo con un amigo. Nada profesional. Fue el 27 enero 2021 7pm

Experiencia fantástica: Thank you for the great service! Will return for my next game purchase!

Experiencia negativa: I did not receive a book or a note or anything about you guys sent me anything and my summation I'll give you you guys did not put up or something goes wrong so let me know what's going on because I'm trying login on GameStop it won't let me log in.

Experiencia fantástica: Nice staff

Experiencia positiva: Muy buen lugar para comprar los juegos mas novedosos pero a veces no tienen los video juegos que buscas y eso es un poco molesto.!

Experiencia negativa: Wouldn’t let me purchase something between 10-12 on Ps5 launch day which I get. I explained I couldn’t come back later though and wanted to at least cancel my preorder for Demon’s souls and get it somewhere else. Mind you, there is absolutely no customers in the store and they couldn’t just let me cancel my preorder which would have taken a min at most. This is why ppl don’t like shopping at GS, awful customer service

Experiencia positiva: My Nephew lives this place. There staff is always friendly and helpful.

Experiencia negativa: Walked in to check out some games and buy at least one. There were two employees, and myself in the store. At no point did either rep even acknowledge me or ask if I needed help. Both guys just stood behind the register looking at videos on their phones and laughing. I actually stood there staring at them to see if they noticed me, and nothing. I just walked out and got a game from target across the plaza.

Experiencia fantástica: Great customer services

Experiencia fantástica: Good friendly customer service. Very helpful.

Experiencia fantástica: I absolutely love this GameStop. All of the employees are so wonderfully friendly and helpful. Shoutouts to Avery for helping me with my online order, Phyllis for being the bubbliest person and setting me up with my protection plan, and Marcos for just being a friendly guy even though I wasn’t his customer. Love this GameStop. Keep up the good work!

Experiencia fantástica: The staff is super friendly and helpful. They also have a huge selection of games and "Pop" collectibles.

Experiencia fantástica: Nice and friendly workers and sometimes they don't mind having a small conversation with you or talk about video games.

Experiencia fantástica: They were helpful and quick in helping me. Happy customer. Will go back. Thank you Game Stop at the Brickyard.

Experiencia fantástica: Great service

Experiencia fantástica: Social distancing helped got everybody huddled together outside trying to figure out what's going on... Amanda "the amandaga" helped me get my game even though it wasn't listed online or in the app... Thanks for not stealing my credit card info and hooking it up like a true pro. Much love for what you and your team does during these troubling times.

Experiencia fantástica: Great knowledgeable staff very helpful and true to their word.

Experiencia fantástica: Great customer service and very friendly.

Experiencia fantástica: 5 stars for great stock and excellent customer service