GameStop

Experiencia fantástica: Matthew is a superstar and truly created a delightful experience in the face of a rough experience. I hadn't received my digital download of my game from Gamestop.com website. I tried calling the website support line, but had no luck going through. Matthew stayed on the phone with me and called the customer support line with his own cellphone to bridge a conversation between me and support. He also provided useful comments to the support and clarification to ensure the support staff on the website was aware of the issue. While the support staff on the website was not helpful, Matthew went above and beyond to ensure I was my voice was heard. Matt recommended I also call the website again on Monday. I called the website again today and was redirected to a helpful support staff (Jasper) who provided me the download code. No 3-5 business days with escalation like originally stated by the website staff, I got it on the call. Thank you so much Matthew!

Experiencia negativa: Their system was shut down. I walked a hour just to be disappointed

Experiencia negativa: 5:40pm and the store is closed

Experiencia positiva: Going out of business

Experiencia fantástica: It's really nice when you find a store that's relatively close to you that stocks things that normal stores don't. I won't even say what I got because it doesn't matter but at the same time I believe that when a store is friendly, it's clean and has good service with a large selection with like I said friendly staff they deserve a nice shout out and and a good review. This is my time giving back to this company I know I can't do a lot as a consumer but I can do a lot for a small business owner. The gentleman who helped me was very knowledgeable also was very kind I told him I would definitely come back and shop with him in the future. The young lady behind the desk she was beautiful and she was also very nice. I appreciate a store that's clean well together and not run down. I drove 20 minutes away from my house that has a GameStop that's 6 minutes away specifically because they had the things that I wanted. But but with me coming out here I figured out that this store is much better than the store over by 58th and kedzie. So instead of going north from now on to get all my gaming needs I'll go south. Thank you guys for your good service and I will continue to shop here. Kyle Dunn That young lady really was pretty LOL

Experiencia negativa: Do phones not ring at this store? I’ve tried called 10 times to check on a pick order.

Experiencia negativa: Every time I come to GameStop it's closed, 3 days straight it's closed Nov 10th 25 I called first the guy said they closed at 9 pm but online says 8pm, Nov 11th the lady said 845 pm online says 745pm I get here at 642 pm and their close now Nov 12th it's 615 pm and it's closed again

Experiencia negativa: Came at 7:30 and there closed cause there system is down never going here again for wasting my time

Experiencia fantástica: Love these guys

Experiencia fantástica: She was very nice and helped me

Experiencia fantástica: Great

Experiencia negativa: Only in the black community when it pose to be open at 10 its not open i guess until somebody call and complain they trash for this

Experiencia positiva: Okay store to go to

Experiencia positiva: First time here. Was looking for a particular game for a gift and this was the location that had it. Pleasant worker when I called. Went, and was in and out!

Experiencia positiva: Great service and patient employees.

Experiencia positiva: Hours are wrong they open at 11:00am on Sundays not 10:00am like shown online.

Experiencia fantástica: Love

Experiencia fantástica: TikTok, YouTube @ eGotDatWork and follow… Amazing placed order online at like 3am it was ready for pick up about time they opened I literally walked in gave my name showed ID and was on my way no more than 3 mins and great customer service

Experiencia fantástica: The best darn game stop in America right here in Chicago in my neighborhood no other GameStop does in the USA better than 83rd holland

Experiencia negativa: Ive called multiple times, only to get the same voice message saying their busy when google says they are not.

Experiencia negativa: Brand new controller for the ps5, stick drift out the box

Experiencia fantástica: I absolutely love this location in my area! All of the staff members work very hard, know their products, and their services are a 10 out of 10 for me. They help with all of my gaming needs and everything else I need to get in the store. That includes games, gift cards, Pop Funko Dolls, merchandise, and more. I do wish the store could have more Yu-Gi-Oh cards available because I'm a competitive Yu-Gi-Oh player and would love to get my products their before I go to an OTS official tournament store, or TCGPlayer to get them. Other than that, I love this location. All of the employees deserve raises, promotions, higher pay, and more. Can GameStop bring back customer surveys so that it can help the store regarding growth and points, etc? I'd fill them out 24/7 if that means the employees and store can benefit from it. This store gets a 10 out of 10, 100 out of 100 from me, DADGUMIT!!

Experiencia negativa: The employees ruin the GameStop experience. They’re very judgmental and condescending. You’re better off making the trip to a nicer area.

Experiencia negativa: It sucked,they said they had a game my daughter wanted and drove all the way there and didn't have it.

Experiencia negativa: Online say close at 9pm fix this asap waste of my time they closing at 8pm crazy

Experiencia negativa: Multiple malfunctioning ps5 controllers have been sold to me. Their return/exchange policy is ridiculous. Basically if you open the box you forfeit the warranty. Even if the contents are not working. So everytime the faulty controllers were brought back within the past 3 days a new warranty had to be bought. After speaking with corporate they informed me the policy has not been enforced correctly. At this point this location will no longer get our business.

Experiencia positiva: Friendly staff that didn't try to over sell me stuff I wasn't interested in. Fair prices and great selection.

Experiencia positiva: Never a dull experience when visiting GameStop!

Experiencia fantástica: Easily the best customer service I got in a GameStop. Came in for an online pickup and the guy knew about the promotions unlike a lot of GameStops. I live a block from one and most of the time they don’t know about it or just claim they never got it. Wanted to give Rodney a good review since he definitely deserved it but I couldn’t since it was an online order so I’ll spread the word with this review.

Experiencia fantástica: Easy 2 find what I need and easy shopping experience with helpful staff.

Experiencia fantástica: Amazing

Experiencia positiva: Overpriced and pay lousy for games

Experiencia fantástica: Great service and they helped me get a free game

Experiencia negativa: I called asking for a copy of Megaman Legacy collection, they informed me they would hold it for an hour. I arrived within 55 minutes, drove all the way from Addison only to find out that the girl I talked to sold the game after 48 minutes!! She didn’t wait the full hour and I drove over for nothing!! The manager tried to make it better by giving me 50% off the digital version, I wasn’t going to leave empty handed so I bought it but if I wanted the digital version, I would’ve bought it already!!!! Not worth the hour trip and I know the employee isn’t going to be reprimanded for this. Never going back, avoid this location if you can.

Experiencia negativa: Never answer phone just watch it ring

Experiencia fantástica: Staff is very knowledgeable, courteous and very much customer service oriented.

Experiencia fantástica: My husband loves this place

Experiencia fantástica: The staff is super knowledgeable, polite and helpful. Made my visit swift and efficient. Thanks guys!

Experiencia negativa: No one answered the phone ‍♀️

Experiencia negativa: Sold me a bogus controller for ps4 i bought a used ps4 and they gave a me a controller where the ps button don't work....ill be shopping online never again

Experiencia positiva: Like most GameStops, this one has staff who are happy to help you find game, accessories and collectables for a low price. The staff were astute, kind and did not mind going into the back stock room to find certain items that may not be on the sales floor. Unfortunately they didn't have the item(s) I was looking for and told me to comeback and that they would even call me if or when they have the item back in stock. GameStop may have it's doubters and nay sayers but it's not the store that keeps it going it's the employee's who are willing to help you anyway that makes you want to come back.

Experiencia fantástica: Great friendly customer service and fast check out

Experiencia positiva: I have a 4 year old grandson that would love this store, GAMES.

Experiencia fantástica: Super friendly staff. Recommend this location. They have a great variety of things. They have it !!!

Experiencia positiva: Regular Ole gamestop but this trip irritated me because I felt like the person there is very knowledgeable but the combination style they used wasn't connecting on a personal level despite understanding what was being said and they also tired to correct me by saying that samsung gear wast an oculus device or whatnot when I showed him a pic with the oculus logo on it they didn't even apologize even though they jumped in a conversation that I was having with my son about the Samsung Gear VR headset I have and had I not been able to prove my statement, I would have ended up looking like a liar because the game advisor is a professional and should know what they are talking about and I'm just his dad lol.

Experiencia negativa: I just called 20 times and got no answer each time

Experiencia fantástica: Cool place to visit the team is very helpful

Experiencia fantástica: Robyn was great in assisting me with buying a controller for my son's ps4. She was very knowledgeable about the warranty and explained it to me very well.

Experiencia fantástica: place

Experiencia fantástica: Very helpful and fast service.

Experiencia fantástica: Wow. Didn't know you could trade in games

Experiencia positiva: This has been my GameStop for years

Experiencia fantástica: I love this GameStop 1 of the best hands down.

Experiencia fantástica: Good games for cheap great customer service

Experiencia positiva: Clean store. Staff greet you as you come inside, and they assist you alot. This location staff are very knowledgeable about consoles and games. I recommend this GameStop location!

Experiencia fantástica: Loved the Customer service

Experiencia positiva: Decent for accessories that's about it.

Experiencia fantástica: Good store and employees, it’s just too bad that this store is the only option on the southeast side after having multiple stores closed due to attempted break-ins

Experiencia fantástica: The manager was very helpful! Great customer service. We were visiting from Memphis, TN and they were very helpful in helping us aid our grandson with his Christmas gifts.

Experiencia fantástica: Great customer service

Experiencia positiva: Call of duty Vanguard

Experiencia positiva: They definitely have things I'm interested in they just didn't have the particular items I wanted at the time

Experiencia fantástica: Good customer service

Experiencia fantástica: Always good

Experiencia fantástica: Best gamestop on Southside of Chicago!

Experiencia fantástica: Great customer service and cool and relaxing environment.

Experiencia fantástica: The gentleman that worked with us had a wonderful demeanor.

Experiencia fantástica: Great

Experiencia fantástica: GameStop for a very long time

Experiencia positiva: Good place

Experiencia positiva: GAME STOP NEEDS TO STOCK STORES WITH MAJOR SUPPLIES THAT CUSTOMERS ARE ASKING FOR. ORDERING ON LINE IS OKAY, BUT ALOT OF CUSTOMERS SHOP IN STORES AS WELL. IF THEY DON'T GET IT TOGETHER, THIS IS THE PERFECT TIME FOR AN INVESTOR TO OPEN UP A CHAIN OF STORES WITH FULL OF MERCHANDISE FOR GAMERS AND MAKE A NAME FOR THEMSELVES AT THIS PRESENT TIME IN OUR WORLD. BUT FOR NOW WHAT EVER YOU CAN BUY OUT OF GAME STOP. YOU DO GET A GOOD TEAM OF SERVICE HELP.

Experiencia positiva: Jd

Experiencia fantástica: Good

Experiencia fantástica: Great service

Experiencia negativa: Been here 1 time was friendly,now I doubt its worth a visit never has anything in stock

Experiencia fantástica: Great customer service. Thanks Ben

Experiencia fantástica: Friendly people very helpful good service

Experiencia fantástica: The Manager at this location is awesome for sure. Definitely exceeded my expectations. Great job whoever hired that guy.

Experiencia positiva: Nice staff

Experiencia fantástica: My kids love the new games

Experiencia positiva: I haven't actually been inside of store but I have done an online purchase that went well

Experiencia positiva: Not to much there... very space out at this location.. friendly staff members ..

Experiencia fantástica: Great Customer Service! Had what I Needed

Experiencia positiva: Nice to have one local, but have been robbing our neighborhoods for years! Resale value sucks. Could at least offer 65% of value when your going to try to resale at almost full.

Experiencia fantástica: FINALLY GOT ME AND MY 2 BOYZ RIGHT FOR XMAS

Experiencia fantástica: Great. Louise

Experiencia positiva: GOT ALL THE GAMES THAT YOU WANT.

Experiencia positiva: Cool friendly and helpful staff

Experiencia positiva: Tiene gran variedad de juegos

Experiencia fantástica: Very helpful and the store manager named Ken is awesome!

Experiencia positiva: Good service and the workers know the actual news when it comes to games versus other games stores

Experiencia positiva: Staff very helpful

Experiencia fantástica: Great thay back open

Experiencia negativa: Didn't have any games didn't have any controllers just didn't have nothing they might as well close the place

Experiencia fantástica: Great staff!!

Experiencia positiva: Staff was helpful

Experiencia fantástica: This is a great location. The staff is great & it's a nice & chill environment. They always have the store set up really nice. This is usually my go to gamestop since it's in my neighborhood. I recommend this location for sure. Very professional & kind people.

Experiencia fantástica: I went there nice people they had what I wanted and they didn't have it so they printed the codes out for my ps4

Experiencia negativa: Did not know what I wanted I had to use my phone to show the sales person what I needed I went to best buy and bought it

Experiencia positiva: I love this place !