GameStop

Negative experience: Cashier dude in there pretending to be a girl was trying to make me pay for a protection plan for a used game, not to mention he followed and watched me while acting busy organizing shelves, dude was super creepy

Positive experience: Can't really hate on this place like you use to. With all the other buying options from retailers when it comes to games and accessories, its still nice to have a dedicated gaming shop. They have some cool services that most dont know about. They're in the TGC game and regularly get stock. And the crew here is friendly and helpful!

Positive experience: Very helpful good selection price is ok when you take convenience into consideration

Fantastic experience: Baught a switch from gamestop online and it arrived it didnt work, I took it to this location with the packaging and everything the female employee replaced the switch and made sure it worked properly

Fantastic experience: Great staff lovely lady at the counter.

Negative experience: Foumd this outside my work today.... Please use the trash can at your own business to dump your trash NOT someone else's business.

Negative experience: You open at 12 which is fine but you take a break and lock the store not even a full hour after you open???

Fantastic experience: Great people

Fantastic experience: Very accommodating staff here, I walked in to purchase a switch 2 in-store, 20 minutes before closing. I didn't have a pre-order so they were my last hope, and I was so happy they were willing to help! I went ahead with the protection plan as well, since it came with a tempered glass screen protector. Couldn't be happier with the friendliness and generosity of the staff here. Thank you!!!

Negative experience: Horrible costumer service, showed up for the destined rivals promo asked what the minimum purchase was, Jose told me it was $25, when i mentioned at other games stops it was $15 he said he didn't know and didn't bother to check, So he makes me purchase $25 for the promo, when im walking out a lady mentioned gamestop was out of the destined rivals booster bundles so i let her know that bestbuy up the road had some and had a ton. Jose proceeded to yell over me that they were all sold out. Keep in mind i mentioned to Jose during our conversation that i just came from bestbuy, so how would he know they are out of stock when they had a ton when i was there 10 minutes ago. They were out of it at gamestop so no idea why he would yell over me letting someone know. My own receipt from this gamestop says it's $15 min. for the promo. I get the craze for pokemon but i didn't wait in line and showed up after they opened just looking for the promo, to yell at someone for that is wild. Jose needs to work on his costumer service skills.

Fantastic experience: Nice and quick stop at GameStop very nice customer service and had no issue finding what I came for. Great location !

Fantastic experience: Chris is the man to talk to at this location. He has the heart and soul for gaming and truly connecting with his customers. This place is one of my favorite places to shop at due to memberships, points, great deals, great prices, knowledgeable and excellent staff. There is a wide selection of games and other merchandise consistently available. My son loves the plushies, my brother loves the Pokémon cards and loves that gamestop has the new boxes available consistently. My husband loves a variety of games and this is the place he chooses to buy a new game because with a pro membership, he gets points with every purchase and he goes back in and could use his points to get controllers, other games, and discounts. My brother in law absolutely loves getting pre-orders and utilizing all of his points especially since he buys cards and games almost every month. My mother in law buys controllers for her husband since he goes through them fast. Gamestops controllers seem to last the longest for continous gaming. The ps5 pro controller haw helped my father in law the most. Gamestop is amazing with their selection and knowledge on games and other merchandise.

Negative experience: They want to degrade you for not getting there membership to "save money"... but I went to Walmart and got a NEW Copy of a game for 14 cents CHEAPER than the USED copy they were selling.. Such annoying and pestering employees mostly..and according to some of these other reviews, not very educated in the environment they are working in.

Fantastic experience: Best GameStop in town! The staff is very knowledgeable and super friendly. They are always willing to help you and answer any questions. I look forward to going in at least once a month because I know it will be a positive experience.

Negative experience: By far the worst experience I’ve ever had with GameStop. On 01/02/25, I called this GameStop about my one-year-old PS5. I mentioned that I’d started hearing the fan for 1–2 minutes when turning it on. The girl who answered said that was "abnormal" and advised me to bring it in for a trade under warranty. Trusting her, I brought it in, unaware they’d mark my PS5 as "defective" without testing it or letting me know the replacement would be a used console. When I got home, I found the replacement PS5 wasn’t factory reset, was clearly used, and the fan ran constantly during gameplay. I called back, and they apologized, claiming it was a "mistake" and that "this never happens." I returned the following day (01/03/25) and spoke with an employee named Jose, who was incredibly rude and unprofessional. Over the phone, he laughed at me, and when I called him out on it, he said it was "just his personality" and I "should’ve known better" because the fan noise was normal and likely just needed dusting. He told me to "Google it next time." When I asked for my original PS5 back, he said I couldn’t have it because it was already marked as "defective." When I went to the store, Jose laughed in my face multiple times and repeated the same dismissive comments. I asked to speak to the manager, and he claimed he was the manager. When I asked for his boss, he rolled his eyes, went to the back to call the director, and eventually came out holding my PS5 with a sticky note saying, "don’t ship." He scanned it in front of me and said he still couldn’t return it to me because it was marked “defective”. I started crying at this point, but Jose ignored me, doing other tasks. To make matters worse, his girlfriend came into the store, brought him food, and wandered around watching me while I was stuck there for an hour. Jose finally offered me another used PS5 or suggested I buy a new one. I asked for GameStop corporate’s number, and he flipped through a binder, said he "couldn’t find it," and told me to "Google it," adding that "they never respond anyway." Exhausted, I accepted another used PS5, which was stained, scratched, and dirty. I had to ask him to clean it, and he begrudgingly did so while laughing at me again. He also couldn’t tell me how old the replacement console was. On top of this, I had been charged $80 for a warranty the day before, and they refused to refund it since the trade-in had already gone through.After a humiliating experience, I reluctantly accepted another used PS5, which was dirty and scratched. To make matters worse, I was charged $80 for a warranty, which they refused to refund, and I later discovered a few days later that Beth had signed me up for a Pro Membership without my consent. On 01/04/25, I spoke with another employee, Chris, who confirmed that the fan noise on my original PS5 was normal and likely just needed a quick dusting. He apologized for the situation and said I should speak to Beth, the store boss, on Monday (01/06/25). He also mentioned that all employees are "managers" when working alone and that marking items as defective is "how the store makes money." He even called Jose "laughing pants," which made me feel mocked all over again. On 01/06/25, I spoke with Beth, the store boss, who apologized but only partially refunded my warranty. She apologized but defended Jose, saying he "always gets good reviews" and that she was surprised by how he treated me. I explained that just because he’s nice to other customers doesn’t excuse his unprofessional behavior toward me and that she would just “speak with him”. Now I’m waiting until 12 PM today to address the Pro Membership charge and expect a full refund that she did. This entire experience was infuriating and unprofessional. Later, CPR across the street confirmed my original PS5 was in perfect condition and only needed dusting. I’ll never shop at GameStop again and recommend avoiding this location entirely.

Fantastic experience: Great employees

Fantastic experience: fun place to visit, always find batman stuff to buy

Fantastic experience: games and more and trust me there is more then games there staff are really helpful

Fantastic experience: Game stop is a great store!

Fantastic experience: My son was having problems with his Xbox one they were amazing the staff was super helpful and they knew exactly what we needed to do to fix it

Positive experience: Decent, if you wait for specials. Almost no trade in values.

Fantastic experience: Best GameStop in Spokane. Jose was cool and nice. He did a great job in conversation without making anybody feel pressured on purchases. Very laid back dude Highly recommend

Fantastic experience: Great staff and customer service!!! Best around!!! So helpful and just great all around

Positive experience: Always a busy place when I go in. Friendly people

Fantastic experience: Nice cashier, good selection.

Fantastic experience: Great store.

Positive experience: A pretty average gamestop. Nothing bad or special about it.

Fantastic experience: Absolutely amazing customer service. The guy that speaks real fast is an absolute gem. The bald dude is too. Both are very smart and knowledgeable.

Fantastic experience: Very nice and helpful! Will be back for sure

Fantastic experience: Good service, good prices. Guy behind the counter is always pleasant and knowledgeable.

Negative experience: second game stop i went to, and i was treated like a dog on a silver plated floor. really rude to me .. :(

Positive experience: It's alright, they have a decent selection & it's clean.

Positive experience: Went to pick up a few things , unfortunate that they only had 1 person but they were amazing other than that great experience

Fantastic experience: No hassle on my return, which I really appreciate & these guys know their stuff!!

Fantastic experience: Gamestop employees were very friendly and informative with any questions I may have had. They were respectful and asked if there was anything I could find as soon as I came in the door. The place was clean and the atmosphere was great. They had plenty of games and if not they could point me in the right direction. Also they had plenty of accessories to choose from as well. They have all of your gaming needs and I would highly recommend.

Fantastic experience: Small lil shop very clean . They were awesome plus they were the only place in town that had the game I wanted .u guys rock..

Fantastic experience: I love Game Stop! Variety of new and used for a decent price

Fantastic experience: Staff was very friendly and even held some items when card readers were down!

Fantastic experience: They were very helpful and nice

Fantastic experience: This is the best gamestop location in spokane and the surrounding area! I have been buying games from gamslestop for over 30 years. I travel for work and stop at almost every gamestop in the northwest. This is my Home store for sure! Love the place. You guys are the best!

Fantastic experience: Very knowledgeable staff about products and games.

Fantastic experience: Great customer service. Thank you

Negative experience: Pre-ordered Need For Speed Unbound at the store and got my receipt. Went back the next day at 6pm to get my number for the line when they give out the games at 9pm. Came back to the store at 9pm to pick the game up and they tell me they don’t have it after telling me that it would be ready and I could just come in and pick it up. Multiple trips to the store and $80 later and still no game. Have to go back again to get the game when it arrives. Gamestop needs to do better.

Positive experience: Has the majority of what you need. Doesnt take many consoles anymore or have much stuff for older gaming devices. Game world has what they don't and vice versa!

Fantastic experience: Great customer service, very informative employee!

Positive experience: This store is good, clean and welcoming staff. I would have given it all 5 stars but not to the staffs fault they do like to try and upsell and it takes away from the shopping experience. But all in all they do know about the games they sell and are well versed.

Negative experience: The door says it opens at 10am, its 10am and the "open" sign is on but it's still locked then I look online and Google says it opens at 11. How is Google updated but not your front door??? Ridiculous

Fantastic experience: The man behind the counter went out of his way to help 60 yr olds get a gift for a 13 yr old.

Negative experience: They don't listen to their customers issues at all. They listen to respond. Other than that, it's the closest gamestop to me so, I guess I gotta deal with it or buy brand new from somewhere else.

Fantastic experience: Got a bday gift for my kid, customer service was amazing. Had some great deals and ended up getting some other stuff too.

Negative experience: Was given half the money quoted over the phone. Sell your products anywhere but here.

Fantastic experience: Friendly, knowledgeable staff with a great bunch of fun games and toys.

Fantastic experience: Great selection, knowledgeable employees and cool environment

Fantastic experience: Had just what I needed for my home theater.

Fantastic experience: Always find what I'm looking for and always great staff

Negative experience: Worse experience yet.The older gentlemen with glasses expects you to just know and understand how everything works their even right after I said I have been hear mabey once. Just a down right rude and unpleasant experience don't go hear anywhere is most likely going to be better.

Fantastic experience: Great service and very thorough and knowledgeable employees

Fantastic experience: Very helpful and always good fun crew!

Fantastic experience: Since the pandemic, things have been a little weird, but the people working there tend to be true gamers that really know their stuff and love talking about. Their suggestions are always helpful

Fantastic experience: Such a helpful clerk, he was so patient with our ten year old as he tried to decide what game to buy!

Negative experience: they always criticize what you can and can not play. my sun witch is 14 plays gta and I let him it may not be appropriate but you can't tell me what I can and can not let my son play. I went in there and tryed to buy gta for my sun and I got criticized made me feel really uncomfortable. try going to a place and then them saying what you can and cannot buy for my child.

Fantastic experience: I want to say, we went into the GameStop on Holland and was helped by David. I first walked in with 4 kids which is already alot in a little store. David was so kind and helpful. He would walk up to my kids and show them new items they might enjoy. He was joking, laughing and helpful 100 percent. When it came to checkout, all my kids wanted to pay for there own items, he had no issue with that. At the end of each transaction he gave all my kids a bonus free gift! Like a little Lego, basketball, and even Pokémon cards! I will only take my business to this location, not because of free items but the generosity to my kids!

Fantastic experience: Best employees ever

Fantastic experience: It's GameStop!!! A one-stop shop for all your gaming and game memorabilia needs.

Fantastic experience: They have some very nice, difficult to find, collectables. Very good overall prices. Staff were helpful with a problem return. I will be going back.

Fantastic experience: This gamestop has been the one with the best customer service I had in a while. Crew there was knowledgeable of not only the games but also their store, they knew where everything we asked for was.

Fantastic experience: Very nice but out of a lot of stuff

Fantastic experience: Super kind employees. Great place!

Positive experience: Good store depending on who you get working.

Fantastic experience: The manager knows his stuff. Although you will leave with empty pockets, they have everything you need for your gaming needs.

Fantastic experience: Love watching my ol man nerd out in this store. The clerk and him always get into great convos.

Fantastic experience: I've been going to game stop since I was in highschool in 2004. Now I'm buying games for my son and they always have the best deals and games in stock!

Fantastic experience: Always have what I'm looking for.

Fantastic experience: The manager here really let's you know what's coming up next. I don't game that much but he still finds recommendations on things to try. I appreciate that because it helps me explore games I never would have.

Fantastic experience: A great place to pick up games, or figures for your collection.

Positive experience: Very quick and helpful service! Clean and well maintained. Only issue is during rush parts of the year like Christmas and Black Friday the space between the pay counter and the wall is also the walkway to the back of the store so it can get really really crowded.

Positive experience: Somewhat decent selection.

Fantastic experience: I own 15 shares in this company because I believe it was going to be crushed by the hedgies.

Negative experience: Store leader was a creep and rude

Fantastic experience: David the Store Manager is awesome. He is always very helpful, interactive, and has a great sense of humor. And he always has great recommendations. I prefer getting my items from Gamestop. Being able to talk to David and his employees is nice, that way I can hear about their thoughts and personal knowledge on games, consoles, and accessories.

Negative experience: Does not carry games for PC. I have visited this store twice in one year and both times their systems were down so unable to buy anything while at the store. For PC gamers this is NOT the store to shop

Negative experience: It's OK use to love the place now it like they are charging full price for games

Positive experience: Nice and clean, employee at the counter knows her stuff.

Positive experience: They don't have Xbox 360s and they don't have many Xbox 360 gamea

Fantastic experience: Fantastic customer service and still love going here.

Fantastic experience: They're really nice and helpful here. Not a large selection but the staff is good.

Fantastic experience: The staff treats you like a friend. They also have helpful tips for improving your game.

Positive experience: Not like most other game stops everything game console wise had to be ordered online even for the Xbox 1 and ps4 I was actually kinda shocked. But nice guy working the counter

Fantastic experience: there's no place like GameStop no place in the world like GameStop they have what you need if they don't have what you need they get it from another GameStop from a different city and call you when it comes in they are fantastic fantastic fantastic

Negative experience: If I could give this a 0 star review I would. Really disappointed in GameStop’s customer service. We ordered a Nintendo Switch that was supposed to be delivered on 12/31 and it somehow got redirected and didn’t get to Spokane in time to be sent out on a truck for delivery. We tried MULTIPLE TIMES on 1/1 and 1/2 to change it to being held at a fedex location so we could pick it up on 1/2 after my brother in laws wedding. We called after we found out it had been attempted to be delivered on the 2nd. They said there was absolutely nothing they could do and that FedEx would be closed sunday(today) and it wouldn’t be delivered. GameStop needs to up their customer service! They lost a couple of loyal customers because of it.

Fantastic experience: After I purchased something I locked my keys in my car. The people working let me stay inside until the locksmith got here and were very friendly

Negative experience: Absolutely the worst gamestop around! Horrid custom service! Take your time and go to any of the other gamestops, it will be worth it! The manager is a joke, and his unprofessionalism has been taught to his employees!

Fantastic experience: Great experience trading games

Fantastic experience: Friendly staff and great service. They let you look and do your thing, but are willing to help when you need help.

Fantastic experience: Very helpful staff

Fantastic experience: Dave, the longtime manager really adds great value to this store. Extremely helpful, knowledgeable beyond reproach and the cat has a great personality. Highly Recommended!

Negative experience: Was told on the phone that there were nintendo switch lites in stock, when I specifically asked if there were lone systems that I could pick up. I went out of my way to drive a half an hour to the store to pick one up, only to be told by the same guy I talked to on the phone that they only had bundles, which were about $200 more. Definitely wont be coming back in the future.

Negative experience: Rude and aggressive employees will not be back.

Negative experience: The guy there made excuses for their over priced used games.

Positive experience: This location has been one of the better stores in the chain. Well that's my opinion let's say I have always been treated fairly and courteously prices are usually comparable.