GameStop

Positive experience: Idk they were nice but I had a seizure so I don't remember everything lol

Fantastic experience: Nathan is so professional and so kind! He helped me without getting frustrated, he remained patient the whole time. He’s an asset to Gamestop! Literally the best employee ever. He deserve a raise! 10/10 experience

Negative experience: Went there today, trading in 3 consoles 2 of which were nearly new, to purchase another console and controller from them. Since we didn't have 3 hdmi cables they said we had to have them or buy them from them. 75$ @gamestop 20$ at Walmart caused the loss of the revenue from the tradeins, and the revenue from the new console being bought. I will never buy here again, we've bought thousands of $ in merchandise from this location , since it opened. Goodluck with that business model.

Negative experience: Bought an item at the store, was informed that it would be shipped 1-3 business days and 8 days later still nothing. Customer service representative "Paola" from Asia says there's nothing that can be done. Don't order from here. Don't order or buy from Gamestop. Frustrating, incompetent, and deceitful people.

Fantastic experience: Thomas is the man! He hooked me up on this Limit Break commander deck! I have been trying to get one of these for a fair price and finally have it!

Fantastic experience: Very nice and always helpful. My son is getting into video games, etc . So I'm learning about them and they always help me when I have no idea what I'm talking about. Lol

Fantastic experience: Red was so great. Very helpful and quick with a trade in and new console purchase. So grateful for the expert help, thank you!

Negative experience: YA YA JUST READ THE NAME OF YOUR #1 and ONLY {HOmtOwN$tUdIeO) where HERE FOR U the CUSTOMERS. if there's no smile on your face when you leave our hotel, then we need to reconsider something else before you leave. YOUR HAPPINESS IS ALL WE STRIFE for WE only LEARN how to BETTER ARE AMAZING HOTELS. FROM CLIENTS THAT BRING TO ARE INTENTIONS WITHOUT THE CLIENTS NOT TELLING US WHAT WE HAVE TO DO TO BETTER IT WILL OBVIOUSLY NEVER KNOW AND I'M SURE IF YOU GUYS WANT TO STAY HERE AGAIN AND MIGHT NOT LET US FIX THE PROBLEMS HOTEL happy that's how a REASONABLE AMOUNT WHERE WHEE ARE HEAR TO SERVE Mind to my special HOME. There's more to do here then be those overpriced hotels - motels debit and bring u here

Positive experience: I found a trash panda here and now I can't stop thinking about him

Fantastic experience: Gavin was super helpful with my trade ins I had today. Answered all my questions about the ps5. Bravo to his customer service. GameStop has a good one.

Negative experience: Went to sell my barely used ps4 and controler that I bought for $240, ended up getting ripped off and received $40

Negative experience: My husband bought Xbox series s and was sold a Xbox s 500 and didn’t know till he got home and opened the box and he called them the next day and they told him that he couldn’t return it because the box was opened I wouldn’t recamend GameStop to anyone

Fantastic experience: Super helpful and knowledgeable staff. Will absolutely visit this location many more times.

Negative experience: Sad return policy. Buy yours at Costco or Walmart. I am a returning customer to GameStop. I recently bought a PS5. Upon purchase I was told I had 30 days to return it. I called to say to verify that I could return it and was instructed over the phone that I could and to come in. The console was still factory sealed and in mint condition. We just decided that we didn’t need 2 PS5s. However, I was denied the return when I got there because they said it was outside the window and it was only returnable for 15 days.They said the need to update their return policy at that store. Not the employees fault, just bad info. I would have happily accepted store credit but that wasn’t an option either. Lesson learned. Shop elsewhere.

Fantastic experience: Super cool guys whenever you call, they know where everything is and just about any answer to a question you got, also the GameStop corporation isn't representative of the employees there, the employees are awesome and kind so I don't get why so many people have an issue with this GameStop

Negative experience: Deceptive sales tactics and rude management... They attempted to add a 25 dollar charge to the end of my transaction for a membership that they assured me was for a free membership. When I pointed out the issue the female manager began telling me how long she's been working for gamestop and attempted to insult my intelligence. To that manager $25-$15 is not in fact free....

Fantastic experience: Great service

Negative experience: Take a miracle to get these nerds to even answer the phone!!

Fantastic experience: Very good staff I don't care what anyone else says

Negative experience: Staff is disrespectful and misinformation is given out. Had a bad experience with Nick thisGame stop location staff is a joke

Positive experience: It's a GameStop

Negative experience: Staff saw we had an item to sell to them and still proceeded to close the store for an hour long lunch. We patiently waited as this is a smaller store in a smaller town. However, upon returning, the staff member stated that he could not do purchasing and that we would have to come back when a different staff member was in the store. We promptly left and have no plans to return to this store. Although we understand the inconvenience that occurred, we didn't deserve to have our time wasted to be turned away.

Negative experience: Absolutely the worst customer service I've ever Experienced

Negative experience: The worker told my 2 year old to be quiet wow!!!!!

Positive experience: Overall a decently well organized GameStop. Employees are generally nice, and stock is always moderatly full. Don't mind stopping in when I'm in the area. Minus 1 star because their trade in system was down

Fantastic experience: Very helpful staff!

Positive experience: Good game store decent pricing can be over priced sometimes.

Fantastic experience: Great place with wonderful people and the Store Manager is just the best! I've been here many times and everytime I'm never dissatisfied or disappointed!

Fantastic experience: Jake (shake ‘n’ bake) was honestly one of the nicest and helpful person working there. He helped me with an adapter for my switch and was very informative and very cool. I would highly recommend getting help from him, as he well deliver and more!

Fantastic experience: Great service from the employee working at the location; helped me in choosing titles for my brand new console and gave brief descriptions of gameplay and stories of each. Whilst maintaining a great personality and great customer service throughout it all. Rarely ever leave reviews for businesses but was super pleased with this GameStop. Will be coming back again.

Fantastic experience: We went in to see if they had consoles & was greeted by Zane. He was super nice & frazzled at the time about this Karen that was acting like a Karen. But was sucha personal interaction & thoroughly enjoyed it. They did have a xbox but was handed the wrong one but was super funny at the time because of the situation at the time, but was a super easy swap. 10/10 recommend Zane

Fantastic experience: The manager working there Zane, was amazing. Super friendly! Definitely recommend. It was clear that finding games that interested me was his priority.

Fantastic experience: I’m a manager and understand how important customer service is, and Zanes customer service is above and beyond. His helpfulness, and passion is amazing. Amazing stuff :)

Fantastic experience: We live in Lincoln county. When we are heading back, we like to stop at this GameStop location. Same route for many years. The folks always greet you with a smile ( pre mask of course ). Great folks.

Negative experience: I have tried to call this location 12 times throughout the day and it rings twice and starts doing a busy signal tone. I feel they have the phone off the line.

Positive experience: They need more switches

Positive experience: Pretty helpful staff, but talking about games should be secondary to paying customers.

Positive experience: Staff is always friendly but training is a bit of a gamble.

Fantastic experience: Fun fun

Fantastic experience: Great stuff that makes it enjoyable to shop at the store

Negative experience: Never open when im awake or not working. Noon to 6pm why even open at all be better to go 3 to 9

Negative experience: Every time we've gone here, staff has been incredibly rude. They're only allowing like 8 people in the store at a time due to the pandemic, totally fine and totally get it, but we went in after our grocery pickup on a Monday. A couple of people tried to enter after us and had to be turned away for a little bit and the guy working made a comment about how that shouldn't be happening on a Monday and then spent the entire rest of the time we were there (maybe 5 minutes to look around) complaining about having customers in the store. We got annoyed and left. The next time we went there, he was rude and condescending during our transaction, making snide comments to me because I didn't want to renew my rewards account. We got our stuff and left, but I was ticked off by that. My husband tried calling 3 times today to ask if they have a specific game in stock and there was never an answer. I've enjoyed other GameStop locations, but we won't be returning to this one. I hate leaving negative reviews, but honestly save yourself the frustration and save your time and money and just go somewhere else.

Negative experience: I'm unsure if this location is aware they have a phone. I called multiple times a day for a week (usually before 11am or after 6:30pm), no one ever picked up the phone, until they did! And put me on hold to never pick it back up again. Staff members are nice until they express their sentiment/opinion regarding the pandemic situation and ask me "what are you doing here?" in a questionable tone. I just want to buy me some games dude... Hate your job? Quit already mate. Bad vibes man... Bad vibes.

Positive experience: They usually have a very friendly staff that can help you out on almost anything you need.

Fantastic experience: Zane was so fun and friendly! I loved how excited he was about the games and products he was showing me and helping me with. He made me excited with out making me feel pressured into buying something I didn't want or need. Even though this location is about 20 mins out of my way from work or home, I'll definitely be returning!

Fantastic experience: The associates here are great. Attentive and not afraid of humor. Store was neatly organized and nothing was hard to find.

Fantastic experience: Very nice and awesome people and always helpful whenever I come in.

Positive experience: Everyone here is outgoing and friendly. They know their stuff.

Fantastic experience: Fantastic place. Love the guys who work here. Always great deals.

Fantastic experience: Great people great selection and great prices

Fantastic experience: nice games cheap prices

Fantastic experience: Cool stuff.

Fantastic experience: My time here is always great. They are very helpful and personal. Amazing staff.

Negative experience: Update to my last review once I got the battery issue solved. The controller was broken. Had to go back a third time to replace the controller. Seriously frustrated.

Fantastic experience: Great old school selection

Fantastic experience: A great place to buy video games if you got $$$

Fantastic experience: Great prices

Positive experience: Great used and new games but I come for the collectables

Positive experience: I did not go in, was just providing a ride to a family member

Negative experience: Need better prices and buy back prices

Negative experience: I mean, good for games, a bit overpriced, and if you buy a brand new game or console, no returns or in store credit. Buyer beware.

Fantastic experience: Fun video games for all platforms

Positive experience: Cool workers.

Positive experience: Always find great games at great prices

Positive experience: Amazing discounts for old and used games. They dont accept loads of games and they dont accept any with markings. Staff is friendly and social, 2 stars awarded to the hella dope queen with the neon nails! Leaving GameStop itself 2 stars. Thanks but no thanks, driving to Trade a Game is cheaper.

Positive experience: Okay experience

Fantastic experience: The people that work here are super friendly.

Fantastic experience: Good seris

Positive experience: Helpful and friendly staff.

Fantastic experience: The staff there isn't like the employees at every other game stop I've visited. They don't try to push pre-owned games or bug you to join their Pro Rewards membership. Very efficient staff

Positive experience: Staff is very nice

Fantastic experience: The staff are very helpful and knowledgeable

Fantastic experience: Great rewards

Fantastic experience: Great place

Fantastic experience: Best chicken nuggets in town!

Negative experience: I dread going into this location, if it wasn’t for the Walmart next store I would gladly drive to the south hill or else where rather than go here. Some staff members are nice but most are pushy and talk down to you. Prime exemple the other night I went in to purchase a elite controller sat in line ( a couple of ladies) who where just what seemed like shooting the breeze with I’m pretty sure he’s the manager. I had grabbed a display box off the wall and waited for ten minutes just for their conversation to wrap up just to be told they don’t have any and I should renew my power up account. Walked out went next store to Walmart grabbed the controller and walked out in half the time. From now on I’m either going there or making the drive to somewhere else.

Fantastic experience: It's the Game-Stoppiest GameStop of them all.

Fantastic experience: The only place to go for all your video game needs/wants/desires!

Fantastic experience: Amazing as always :)

Fantastic experience: Very nice guys! I could live in that store lol found a bunch of zelda gear and had fun! Also, they had some games I had been looking for but couldn't find! Yay

Positive experience: Nice people friendly environment there's always parking

Fantastic experience: Busy but totally worth it

Positive experience: Bolingling.. I think that's his last name.. anyways he's a great worker and honestly sealed the deal of me coming back. I didn't get much just a 40 steam gift card but best believe I'm going back for games as long as he's there

Fantastic experience: Super cool employees great atmosphere!

Negative experience: Not a good business. Staff will lie to you to get you to buy something. They promise something then will not honor it. Will never shop here again.

Fantastic experience: Even though they had a lot of unpacking to do, I still got in and out quickly. Service was excellent.

Fantastic experience: Amazing customer service, you rock Karin!

Fantastic experience: Always fun to stop by and the staff are nice

Fantastic experience: This is the only Gamestop that I will shop at. Great selection, location, and staff. Keep up the amazing work!

Fantastic experience: The staff is fun and friendly, they know their stuff, and they always make you feel welcome.

Positive experience: It is a gamestop. You probably know what to expect. Employees are friendly and selection is good..

Positive experience: Discount games and you can buy a membership which can save you more money. Friendly crew.

Positive experience: It's funny they say buy 2 games get 1 free but I tried to buy a $5 game and a $10 game and get a $30 game for free and they said no your $5 game is free

Negative experience: decent people and average good for a GameStop.

Negative experience: Really awful customer service. Worker seemed annoyed that I wanted service. Hope your companies shares die off, you're entire business is a corrupt cancer.

Fantastic experience: The employees here are very friendly and knowledgeable! This place does not live up to the GameStop stereotype at all. If you go to any GameStop in Spokane area, go to this one.

Negative experience: Alena who works at Game stop airway heights was super rude to me and all the customers in the store. She gave me a the wrong game system and was not helpful at all.

Positive experience: It's the GameStop next to the Walmart in Airway Heights. The selection is nice and there are some bargains to be found. The staff is courteous and helpful for any modern questions. Get outside that realm and they haven't a clue.

Fantastic experience: Best place to take a pet!

Fantastic experience: Good service