GameStop

Fantastic experience: BEST EVERRRRR

Negative experience: Terrible service, overpriced used items when the new is like 5 or 10 more, why would anyone want the used then? And they don't give you bags, I don't have a car and took the bus here so now I have to carry multiple items that people can see what I have on the bus. Horrible experience

Fantastic experience: I feel like customer service here is always good. I've gotten back into the hobby of sports card collecting and they usually have a decent selection. Humble brag - I bought a single 2025 donruss blaster, and a single 2025 Phoenix blaster, and BOTH boxes had case hits! Lucky day! * If you're a collector, and looking to trade, I PC Cowboys stars, and would potentially trade for a Ceedee Lamb downtown, or a Ceedee Lamb color burst equivalent

Fantastic experience: I went in twice and both times everyone was super helpful. Shay was great and helped me get a hardrive for my Xbox 360. Fair on pricing as well.

Fantastic experience: I came into the store and Marcy was there to help me. She had all the answers to all the questions that I had. Was very helpful and delivered the information with a smile. I will definitely be going back to this location.

Fantastic experience: Absolutely awesome, there was an employee named Mercy who was very friendly. I will definitely be going back.

Fantastic experience: Return of unused controller was easy. Sales Associate was friendly.

Negative experience: The fact you're raising prices on tcg cards above MSRP is ridiculous and also illegal. Power to the people, more like consumer unfriendly. And don't get me started on trade in values. Hey this game just came out yesterday ill give you 10$ for it. Use to love gamestop now im just going to go elsewhere from now on.

Negative experience: Unfortunately, the customer service aspect has plummeted. Unwilling to go beyond to make more money, and when I try to return other items all of a sudden the return period goes from 30 days to 14. I don't blame the individuals as much as the company that is being driven into the ground.

Negative experience: Everyone was very uneducated in there and didn't know much about their products and when I made a mistake and bought the wrong gift card there was no way they would return it even when it was literally minutes after I purchase it

Fantastic experience: Shout out to Mercy and Michael for always being awesome! I really appreciate them taking the time to chat and help out. Give them a raise ASAP

Fantastic experience: This place is awesome they guys here are super helpful

Fantastic experience: Awesome

Negative experience: Need more cash register trained people, waited 20 min. To check out, I put everything I was going to purchase back and walked out.

Negative experience: Constantly disappointed with gamestop. Used pokemon game without a case going for the same price as new at Walmart or digital download? Criminal prices, used game stores are dead and it's a shame.

Negative experience: Pre ordered the premium edition of Doom Dark Ages, went to pick it up early access release, get told I pre ordered the DLC code not the game itself and the best I could get was a refund. Nothing on any receipt shows I pre ordered a DLC code. Will shop elsewhere from now on

Negative experience: Jason was no help at all he needs to be reeducated on customer service.

Negative experience: Jason is of no help horrible customer service, I will shop on Amazon for now on!

Negative experience: The sign posted on the door says 10 am is the time the store opens. But online says 12pm.

Positive experience: One of the best GameStops in town sad to see the staff change but the new crew is friendly and profressional highly recommend buying knick knacks and games and what not. Their anime shirts are great.

Positive experience: Nice store

Fantastic experience: They held a game for us and the staff was friendly.

Fantastic experience: Great place to get modern video games and apparel from anime, as well as figurines from various shows. I love the staff too. Friendly and courteous.

Fantastic experience: yummy

Negative experience: Well I am done with this store I know it don't matter but when I buy a warranty and the don't up hold it and it's not even six months old and its not a cheap purchase. Sad you can't trust this store no more .

Fantastic experience: Great customer service, awesome deals on games and consoles.

Positive experience: It's GameStop

Fantastic experience: Great store

Negative experience: Horrendous experience. Called ahead to see if they had a game available to play while my wife is sick and the guy said excitedly "Yes we one!" I ask if if it was used or new and he then confirmed it was new. Made sure he can hold it for me while I drive over which would be 15-20 minutes of course I got a yes. Get there they guy says with his phone in his hand "oh I tried to call you back to tell you it was bought by this girl last week (pointing at the girl cashier next to him)" Then why is it still there? no way. I respond shocked with "what? how rude?" and she said in the most disgusted tone " how is that rude?" Can't say I want to ever shop at Gamestop again, long time customer. Waste of time and energy.

Fantastic experience: didn't come here

Fantastic experience: The lady that works nights is very nice and I like the atmosphere

Negative experience: Staff sucked. Tried to sell me a different product after telling me they had what I was looking for. Manager walked around store eating panda. Embarrassing compared to 2 years ago

Negative experience: I tried calling repeatedly but only heard a recording telling me to call back after several rings. I then called Walmart, they pleasantly answered after the second ring and had the gaming gift card I was looking for. Sorry GameStop, I won't be trying this store again.

Fantastic experience: Very professional

Negative experience: Glad I could find a switch for Christmas, but after playing it for a couple weeks I can’t get over the fact that the right joy con just slides off and seems to be having input issues. Called and asked for a replacement but the whole console has to be replaced according to the store if they will even help me at all. Even with the receipt. Very poor customer service making a customer deal with a problem that should have been noticed by the store beforehand.

Negative experience: Website is inaccurate and difficult to navigate

Negative experience: We got what we needed, but the store smelled like a sewer. It was horrible. I will go to the north store.

Positive experience: We came across town to snag game at this store. Friendly staff, great ambiance in the store. Clean, orderly and an overall great experience. They are hiring!

Negative experience: Was told by an employee at around noon while buying a controller that collectors editions of Zelda TotK would be available first come first serve at 3pm. Went back at 2:45 to be told by the next employee that they weren't doing that and it was pre-order only. Looked online hours later to see many folks on Twitter talking about their first come first serve collectors editions from gamestop. If the employees were properly trained or even just communicated, I would not have wasted time driving back to a store hours later to be lied to and leave with nothing. Will no longer be trusting gamestop for any big launches going forward.

Fantastic experience: Have what your looking for if not they call around untill they can find it for you. Best customer services!☆☆☆☆☆

Fantastic experience: Went in a couple days ago picked up a copy of fallout76 and renewed my REWARDS CARD the staff is always friendly and helpful, I always stop by when I'm in the area, love this place

Fantastic experience: Picked up a game I ordered and bought a new ps5 controller

Fantastic experience: A wonderful woman named shalagh was very helpful and had excellent customer service I would definitely come back to this GameStop!

Fantastic experience: Everyone was so helpful! Even Christmas Eve, the store was packed but everyone working had the store moving consistently, well stocked, and clean. Very very impressive! 10/10

Fantastic experience: Absolutely amazing service! Sadie and George were killer in solving my problem with the least hassle. This is my go to store from now on!

Fantastic experience: Helpful. Organized. Neat looking store. Staff is always knowledgeable

Fantastic experience: Great service!

Fantastic experience: George was very helpful and friendly

Negative experience: Sally's hair care must be in the same parking lot because I didn't even stop here at gamestop..LoL

Negative experience: Requiring mask. I feel this is unnecessary, dehumanizing and unconstitutional.

Fantastic experience: Dave, the cashier, took his time to find the price match from their website and took great care of me. Will definitely come back. George was very friendly and helpful.

Fantastic experience: Great store. Very knowledgeable about their products and helpful picking things out.

Fantastic experience: Love this place. Staff is amazing

Fantastic experience: The customer service is awesome. They are very good at selling the pro membership. I hadnt gotten it in 10 years and they talked me in to it.

Fantastic experience: I love all the fun games that they have.

Negative experience: I bought a new game that said it was 1-2 players on the back of the package with the intention of playing with a partner. It definitely was not a 2 player. I attempted to return the game the next day with the receipt. They refused to accept it or give me store credit at the value i paid. Instead they offered $35 for a trade in value when i paid $60. I left. The employees followed policy. However, to keep customers wanting to do business with you, exceptions could be made within specific circumstances.

Fantastic experience: Friendly staff and awesome manager, that guy Gibson runs a good store, only reason I still go to game stop.

Fantastic experience: Amazing service great people

Fantastic experience: Extremely nice people

Negative experience: Unable to sell ps4pros outside of a bundle? Your website says nothing of that. You lost a sale...

Negative experience: overpriced and their offers are unerpriced.. they also scammed me when i sold my Wii U.. the Wii U mever came with a sensor bar and they made me buy one in order to sell it

Negative experience: The manager at this location doesnt know how to interact with disgruntled customers without getting rude. Gamestop's website was out of stock on a product and the employee wouldnt match the value of the website even though the website is stocked through all the locations? Thats fine, but one of the "managers" at this shadle location wouldnt explain things to me without acting as if I'm suppose to know? Poor marketing for the website, poor training for "managers", poor customer service especially if the manager is taking things personally when I'm frustrated that gamestop isnt being consistent with their sales. I understand if they cant match website prices, but the manager needs to learn some customer service skills with disgruntled guests instead of just acting "matter of factly".

Fantastic experience: Bought our son a new Play Station and games. The staff very knowledgeable and friendly. Free parking , restaurants and grocery stores in walking distance.

Fantastic experience: Wonderful staff very helpful

Fantastic experience: Always find good deals there. Friendly staff and easy to ask questions.

Negative experience: Some people that work here take it personal when you won’t sign up for the rewards card or don’t want insurance on a used game they will almost beg you it’s sad. And it’s not the employees fault they gotta meet some ridiculous quota.

Negative experience: Terrible experience with some guy Gibson!! Friday planned all day to go and buy some funkos and got their found better things than i was looking for so super excited but then GIBSON decided to accuse me of stealing a bag that i had walked in already wearing bought around xmas time and came off super rude and uncomfortable and didnt bother to apologize

Fantastic experience: Christmas time, packed, busy, and the staff still took time to help me chose the best games and accessories for my husbands new system. Excellent service. Excellent knowledge for the lady who doesn’t know much about gaming... very satisfied.

Positive experience: Staff are nice and there is a big selection of reasonably priced games. I had to drop 2 stars. I was in today and there was a manager there that was a real tool. He was making derogatory remarks about a previous customer. I stood at the counter for a good 30-40 seconds listening to him say rude things. He never acknowledged me. After he was done talking he barked at his female employee to help me. She was very kind and even apologetic of his behavior. That’s unacceptable behavior from what I am assuming is a shift manager.

Positive experience: False Advertisng

Fantastic experience: Super nice lady helped us. They are so helpful here.

Fantastic experience: Good deals good staff

Fantastic experience: The employees are friendly, and will give you their opinion and reviews on the newest games,which is super cool.

Fantastic experience: Staff was amazing! The young man at the counter held an intelligent convo with my 9 yr old about a couple of games. Good job!!!!

Fantastic experience: Favorite gaming store

Negative experience: Just went here against my better judgement looking for Minecraft on the PS3 as a little gift for a friend. Found the case wait in line to pay and when I get to the register they tell me this item isn't in stock and " someone" must have put it out by accident. That someone is you and your inept staff. I won't be back.

Positive experience: You pretty much know what to expect when you go to a GameStop, and in terms of inventory, this location really isn't any different than any other. I felt staff were welcoming, friendly and knowledgeable. I ended up buying 5 used games with a 4 for $20 promo thinking I would need to do two separate transactions. Staff advised their system no longer requires such purchases to be made in two separate transactions.

Fantastic experience: Best gamestop in town!!!

Fantastic experience: Great customer service

Positive experience: Friendly staff and good selection of used games. Purchased a used copy of God of War that didn't work at all when I got it home but I was able to take it back and they replaced it with a working copy for me with no hassle

Fantastic experience: Way cooler and friendlier than any other GameStop I've ever been in! Keep up the good work guys!

Fantastic experience: Nice shop

Fantastic experience: Good games

Fantastic experience: Lots of choices

Fantastic experience: Awesome stuff awesome employees

Fantastic experience: Has the games you need most of the time. Helpful staff.

Fantastic experience: Staff payed close attention to what the customers want and are readily available

Fantastic experience: Have a great selection of games and a friendly staff also lots of gaming merchandise

Fantastic experience: What's not to love about the Shadle GameStop The staff are amazing! Helpful, friendly, knowledgeable!!!

Fantastic experience: Professional and quality service as usual

Positive experience: It has all the games

Fantastic experience: THE best gamestop. Staff is always nice and they almost always have something I want in stock.

Fantastic experience: Service was quick, they're required upsells weren't pushy, and the staff was friendly.

Fantastic experience: Friendly customer service and very knowledgeable about their products

Fantastic experience: Huge variety of games, super friendly staff

Fantastic experience: Never had any issues at this location.

Fantastic experience: Very helpful staff

Positive experience: Dark place, nice staff, poor selection and overpriced for Everything. Better deals elsewhere and online.

Positive experience: Staff here is always very friendly and helpful!

Positive experience: Great store, friendly staff