GameStop

Fantastic experience: Great location with an even greater staff. A big thank you to Joe he went above and beyond in delivering top notch customer service when i came in to trade my Slim Digital PS5 the other day. He was awesome. I Highly recommend this location for all things Gaming.

Positive experience: GameStop was a good experience overall. The staff helped us with the games we were looking for and had a very good attitude. We appreciated their willingness to assist us.

Negative experience: Awful customer service, this girl does not understand that she is in there to sell, poor customer service, and just to buy them stuff. Not worth it. If I could I would give them 0 stars And the other guy watching his phone while I was asking him questions.

Positive experience: They changed so much, is not about games anymore Is now become the new Toys'r us. More than half of the store is dedicated to toys now

Negative experience: Sold me a broken disc.

Negative experience: Pro: They had a hard to find game that I really wanted, so I’ll give them that. Cons: Maybe some of the worst upselling I’ve ever experienced. In a sales job, I understand that upselling has to happen, but when a customer says no several times, making them feel bad about it is not the right way to go about it. In what world would that make someone want to buy more from you?? Wild sales tactic to try to use. Also, this policy of not helping you out if for whatever reason your brand new game is messed up unless you pay them extra is diabolical. I knew GameStop became money hungry, but I didn’t know it was THIS bad.

Fantastic experience: CJ is awesome and did an amazing job!! Definitely top 3 cool and nice GameStop employees of all time

Fantastic experience: Mara was a super star. She was super sweet and helped me with exactly what I needed. I'm very happy with my experience at this Gamestop and will remember it.

Negative experience: Don't like doing their jobs

Fantastic experience: Awesome

Negative experience: overpriced for everything. thought this was a retail store guess i was mistaken.

Negative experience: This GameStop at the Florida Mall in Orlando. Florida is one of the worst most disrespectful most rudest employees at the store. Do not at any cost go to this store and buy anything the employees are so rude and so disrespectful.

Negative experience: I've been to this store a few times, but the last time we were there (January 2026), we received very poor service from the manager, CJ. She seemed unfriendly and was extremely rude to us. I asked her to get a toy for my son, and she made a face as if I were bothering her, abruptly opened the ladder, slamming it hard on the floor, and handed me the toy in an extremely rude and impolite manner. I asked to speak to the manager and was surprised to find out that she was the store manager herself. She is completely unprepared for the position. I imagine that a rude, ill-mannered, and aggressive person should not hold such a position.

Positive experience: Muita opção de bonecos e vestuário porém catálogo de jogos usados achei pequeno

Fantastic experience: Best store

Negative experience: If there was a negative star rating GameStop would definitely been awarded with that ! My case did not started at the Florida mall but I went there to trying to solve the issue and it got worst. So I bought a Diablo IV steelseries arctic nova 7 limited edition headset from the online GameStop store. For my surprise when I opened the box what was there is a pre owned arctis nova 1 and all dirty by the way. As I’m a tourist and got to Orlando on vacations, I was just enjoying the theme parks and everything and I only opened the box one day before I went home when I was packing up my luggage. Then I contacted the customer service and all they said was we’re so sorry but you lost the window to return the product. By ONE DAY ! Then I explained that I’ve been deceived and the headset was not the same that I paid. The customer service sent me emails telling me that they would make the refund and open an exception but then in other email I guess they just changed their minds, and told me to try at a local GameStop. So then I went to Florida mall GameStop and tried my luck with the manager of the store who told me unfortunately he couldn’t do nothing at all that the system just blocks any action that he could do, and this already happened to him before and that this sucks but it is what it is. So this proves to me this is more common then I could possibly imagine. And as I’m a tourist I can’t even take this to the court since at this point I’m already at home. But think more than twice to buy at this store. As GameStop is a large chain of retailers store I never imagined that this could happen, and so here I am with a used and dirty arctis nova 1 (without the dongle by the way so I can’t even use this piece of junk wireless) when I paid 150 dollars in a Diablo IV limited edition headset. GameStop never more !

Negative experience: Won’t leave you a message when they call, and will give away your preorder without hesitation after 48 hours. What’s the point in a preorder if when it’s not available on release day, and then you give it away instantly when it finally shows up 2 weeks later.

Fantastic experience: Boom boom

Positive experience: Precios de juegos y controles usados muy cerca a los precios de un producto nuevo

Negative experience: Comprei dois jogos, nhl 22 e nhl 23...o nhl 22 nao esta funcionado, ele da erro.na instalação..uma pena uma empresa tão grande verder jogos com defeito.

Negative experience: The lady in there was absolutely so rude she was training somebody and I asked a price of a bag and she couldn’t be bothered to be helpful. Absolutely terrible customer service!

Negative experience: If I could give negative stars I would. Be very cautious when shopping at Game Stop. The company is a rip off and knowingly taking the customers money. I went to the Orlando location in search of replacement headset for the original oculus. I asked the employee if they had any in the store and he brought me a headset. I made it clear that I had the original oculus because the headset looked different. The employee assured me that it would fit so I trusted him and bought a 70.00 headset. Well I got home which I live almost 2 hours from that store and the headset did not fit. What they failed to tell me is that when I open the box the company will not refund or exchange the item. I called customer service and they were no help. Only to say “I’m so sorry “ . So basically I’ve donated money and I I have no product. The company does not care! So I would definitely buy your electronics, games Or anything from another store that will honor your return. Never I life would I recommend this store to anyone!

Fantastic experience: Mais uma ótima loja da GameStop. Possui muitos produtos legais e os atendentes estão sempre dispostos a ajudar e a tirar dúvidas sobre as promoções e itens disponíveis. Sempre vale passar nem que seja só pra ver os produtos!

Fantastic experience: Great, knowledgeable staff delivering great service and advice! Highly Recommended!!!

Positive experience: Llame a una tienda game stop y me dijeron que fuera a esta tienda de Florida Mall que tenían el juego que yo buscaba para mi esposo y cuando llegue a ese lugar me dijeron que no lo tenian que lo sentian.

Fantastic experience: We love going to this location for they provide outstanding customer service! The staff is professional, always willing to help and friendly! There’s so much to see here! They have not only baseball cards, but other sports, too! This is a usual stop whenever we go to the Florida Mall!

Negative experience: Visiting from out of state/country and we waited in line for over an hour when there was only 15 people ahead of us. They had three clerks and only one checking out (which i heard was the manager?) we already had the free account but she was forcing us to get the paid membership for pokemon cards. Even after telling her we don’t live in the USA anymore she kept pushing for us to buy a membership. Clearly doesn’t listen or care what the customer has to say and just wants our money and that’s why the line is so long for no reason.

Negative experience: Something needs to be done about the clerk that’s there on Mondays mid day, he’s the only one that wants you to open an account if you want to buy a game!! From my 29YO who always has return empty handed when going to this store: “In every other gamestop i’ve been in, i can choose to not register a gamestop account when given the option, but for no reason, this gamestop employee FORCED me to register an account or he would literally refuse to let me purchase the game” Will also check if I can place a review at Game Stop’s site…

Fantastic experience: This Game Stop store is by far the best in my opinion. Everyone is truly exceptional and take pride at what they do. Ms. CJ is so knowledgeable, and kind. Jose is as well so nice and has so much patience and Mara is very nice. Truly everyone is just Amazing! Excellent customer service. :)

Fantastic experience: Amazing job today on switch 2 pre orders keep the good work guys my favorite store

Fantastic experience: Employees very professional and friendly.

Fantastic experience: Es una excelente tienda, con muchos productos y excelente servicio.

Fantastic experience: Good prices

Fantastic experience: Lucas was so helpful and very nice I highly recommend this game stop

Fantastic experience: Damon is very knowledgeable and kept his word that he was going to call me. Great store and staff

Negative experience: Fiz uma compra e me falaram um valor, passaram a mais e disseram que eu teria cashback, porem nao recebi, ao voltar na loja disseram que nao poderiam fazer nada, so me dar um valor menor do que gastei na loja para gastar la, nao sei pra que tem gerente se ela nao pode ajudar e ainda é ignorante. Enfim brasileiro aqui é igual nada, agiram de má fé, fomos roubados. Se pudesse dar 0 estrelas daria.

Negative experience: Worst service I have ever received in my life! They told me a certain amount and then overcharged me, saying that I would get cashback. The money never came back and when I went back to the store they said there was nothing they could do. In short, the only option was to buy from the store and they would give me a discount (for a lower amount than the extra charge). I felt like an idiot, being robed. And the manager is ignorant. If I could I would give 0 stars

Fantastic experience: La fantástica tienda gamer para gamers. Me agradó la variedad. La atención formidable.

Negative experience: I went in to buy video games at 7:00 p.m., then the guy who was working talked to me in Spanish (as it is my native language) i took my little in-laws to buy a videogame and this worker started talking bad things about me to his partner in English, which I obviously still understood, later someone else who was with me went to pay for his own order and the guy threw a tantrum and fell to the floor complaining because we paid separately, terrible service.

Negative experience: The guy checking me out signed me up for the membership without my consent and hit the yes forms for me before I could even look at them.

Fantastic experience: Relaxed employees, easy-going atmosphere, and great selection -- probably the best of the Gamestops in the area. José and others are doing wonderful.

Fantastic experience: Incredible selection of video games and the employees are very professional, kind, they truly make sure that the client understands what they are purchasing and is pleased with their help.

Negative experience: Suggest ordering from Amazon, Target or Walmart instead. I did an online order, paid and came to pick up. And I apparently ordered to the wrong location. No One has ability to change it to let me pick it up at the store I am at (even though it is in stock). The rep at the store said there was no way to change the order to the store, I called the main customer service number they said to call the store that has the order to transfer to this location at town center, called and that store said they can't, call customer service they said I can cancel and order at the Town Center store and the manager can update the price since I already purchased it at that price. Go back to this store and the rep makes a call and makes sure to be rude while talking to whoever with statements such as " exactly, that's exactly what I told her" in a tone to be sure i knew he was annoyed. Game stop needs to get with the times and allow for easy customer service fixes. This should have been such a simple request to grant.

Fantastic experience: One of my favorite stores. It’s such a pleasure to go and be amazed!

Fantastic experience: Great service,really kind Oz especially was very nice he helped us when we were having issues we are definitely coming back to this store!

Fantastic experience: Small video game chain store inside the Mall. If you are looking for video games and video game systems this is the place for you.

Positive experience: They have a good games at good proce, some ganes are pre-owned but are in good Quality and are cheaper, if You wanna Buy a games or some kind of merchandise it's a good place for you

Positive experience: I went to trade in games

Negative experience: I’d love to tell you more about this game stop but I couldn’t even get in. current time 8:04pm. Drove 30 minutes to this game stop. If y’all are going to close early at least change the times on your website. Very disappointing considering I made eye contact with the two employees behind the locked doors. If I could give 0 stars I would.

Fantastic experience: CJ and Will were very helpful! They answered all my questions! I end up buying Diablo IV

Negative experience: Un desastre lo que hicieron con mi pedido! Me prometieron que iba a llegar de 1 a 3 dias donde me hospedaba. Les dije varias veces que estaba de vacaciones. Tardaron 6 dias en entregarme el pedido, yo ya no estaba en el pais y no se hicieron cargo de la devolución, lo que me ocasionó un montón de gastos extras. NO RECOMIENDO EN ABSOLUTO!

Fantastic experience: Very small store but great finds at good prices and very welcoming and knowledgeable staff.

Fantastic experience: My son's super duper store.

Positive experience: Stock is limited on certain things but there's a target down the road that might have it. Also they try to push used sales to u but I wanted my things new. Not sure if that matters to u

Fantastic experience: I love going to this gamestop. The service is always great. Never had a problem. CJ and WILL are the go to when it comes to this game business and they can always help my boys with questions or problems they may have since this is not my field if expertise. I would def recommend this store.

Negative experience: they close before the time they advertise

Negative experience: Waited 30 minutes in line to then have a lady come out of the back office chewing food, so I asked her if she was on break she said no I was taking care of some stuff ok no problem. Then she tells me that the sweatshirt was $40 after 30 minutes waiting and being told that it was $30…. I asked if she was the n manager she said yes and did nothing to help us out… very disappointing, the service is awful awful awful. NEVER going back. Kaitlin you suck!

Positive experience: Boa loja para quem procura produtos ligados a games. Permite ver pessoalmente e ao vivo vários produtos, o que não é possível quando se compra pela internet. É bom ficar atento aos preços pois, em geral, não são os melhores.

Negative experience: First of all they need to answer there phone, i have call almost 20-25 times and everytime it goes to no answer. Second of all they need to pay attention to there job I placed a order at 2:35 pm to be delivered same day to be delivered at 8 pm, I placed the order and pay extra for same day delivery, i received a confirmation that the order has been placed and it's been prepared almost 5 hours pass by time frame of delivery it's getting closed and not even one notification of your order it's out for delivery. Right now it has all ready pass the delivery time frame and i bet you they won't do nothing tours my late delivery and will be receiving my order probably tomorrow who knows. It's unbelievable that website and everything gives you a full confident of when it will arrive bit no status nor a phone answer to make sure that my order will be shipped out or a even a call from GameStop to at least notify me that it will be late. It's absurd that I placed a order way on time to make sure it gets prepared and to be delivered.

Fantastic experience: Went in there to buy my son in law a game for his switch. Easy peasy.the sales person was helpful an pleasant.

Negative experience: CJ really hates her job here! Why to bother working her in first place. Customers come to buy the games and goodies, not to be treated like they are doing you a favor.

Positive experience: very good

Fantastic experience: I like that they sell pre-owned games with lower price compared to new ones

Positive experience: Had what I needed. Very helpful employees

Fantastic experience: Great variety of products and nice staff.

Negative experience: Cool employees however the inventory isn't that good like in the past.

Fantastic experience: very cool shop

Fantastic experience: Employee who helped us was fantastic, he deserves a raise!

Negative experience: Small not much choice and pricy......

Fantastic experience: Great place and friendly staff, very knowledgeable and helpful

Negative experience: I called the store 23 times over 30 minutes and nobody answered the phone. How long can your “store associates” be helping customers that they ignore the phone lines?

Fantastic experience: Fun fun fun fun fun fun fun fun

Positive experience: small store limited selection

Fantastic experience: Great selection

Fantastic experience: How much cost the ps4 slim 500GB/1TB? If the Store have

Fantastic experience: Excellent stock, bright friendly atmosphere

Negative experience: No controller I am looking for

Positive experience: Nossa, fui em duas unidades diferentes e não vi preços bons e produtos em falta...me frustrei nessa loja.

Fantastic experience: Best

Negative experience: I was ignored all the time while they were having conversations between employees, when I was finally given attention they did it with an attitude, If you dont like your Job then Quit and leave the opportunity to someone else with actual manners If I could give them negative 5 stars I would

Positive experience: I wish they more a selection to choose from clothing wise.

Fantastic experience: Great prices on the used games. Xcom 2 for $20. Best store in the mall.

Positive experience: It's as barren as could be

Fantastic experience: Found exactly what we wanted. Staff was helpful and kind.

Fantastic experience: It's very good with great variety of games. Lots of consoles. Accessories.

Fantastic experience: Fast service, Safe, helpful, lots of deals.

Fantastic experience: Love it

Fantastic experience: This GameStop has by far been the most knowledgable and helpful. Not only did they help out with recovering my partner's Pro account but the leader, CJ, was also very helpful and kind when it came to selling our Nintendo Switch. We had lost the AC Adapter and nowhere else would take it, but CJ made it work for us and helped get us the money we needed. She was genuinely kind and a true help during a rough time.

Fantastic experience: Cashiers friendly and helpful. Great deal on clearance shirts.

Positive experience: Great game store.

Fantastic experience: It was alsome

Negative experience: This is a joke...I did purchased some items to pick up at the store and delivery at home online and I regretted so much, because now I have to wait whenever they want to process my order even that a have a confirmation #that I purchased and I was supposed to have my items yesterday and is another day evening and no orders show in my gamestop account, I am very frustrated because I have to wait to get my stuff, next time that I want to get something I will go to the inside store and buy from there....I don't know what's going on but online purchased is a headache and is not complicy as they advertised....I recommend you to buy anything inside the store how come you paid for a order to get it the same day and is being almost 2 days and they haven't processed my order yet...unbelievable... update, they canceled my orders with out letting me know, no apologies for the Inconvenience and the wasted of time....I thought that this was a professional company, I just bought the same games at Amazon for almost the same price ‍♂️and arriving same day purchased wow....what a disappointment gamestop

Fantastic experience: Didn’t get the name but our cashier was very helpful and knowledgeable about Pokémon, offering insight and suggestions for other items we might like!

Fantastic experience: Skylanders Hunting In 2021

Fantastic experience: Good

Positive experience: Didn't have any consoles in stock. Just like everybody else in this area

Positive experience: Got served quick and respectfully. Game on

Fantastic experience: Kool

Positive experience: Way over priced for a lot of items and only had 1 console to choose from PlayStation nothing against that but was specifically looking for Xbox 1 X/s or possibly a used Xbox Series S(the latter is a long shot considering the places that do have them sell out and private sellers want way to much

Positive experience: Line was little slow, but good service