GameStop

Negative experience: The guy who owns the store is rude and selfish

Fantastic experience: Had a GREAT Experience here! Luis was the best guy i have ever talked to in Gamestop! Great customer service and very friendly! Trading was a breeze! He needs a raise!

Fantastic experience: Great place to shop

Negative experience: I had a terrible experience. I bought a Nintendo card (waited several minutes for the cashier by the way) and a couple of weeks after that I was surprised with a USD 26 charge fee of “GameStop Pro Renewal”z What is that? Never required that. I didn’t give any of my personal information.

Negative experience: Aweful calling and calling and calling maybe 7 times and no answer guess I'll get my console at best buy

Negative experience: Taking $100 off my trade in value on a PS5 to just sell me a PS5 Pro that doesn’t have a stand is BS. I love GameStop and will never go in another one. I’ve preordered multiple things and never receive a call or heads up those items are in. The last missed call resulted in my items being put on the shelf and sold. These are the reasons ur stores are closing

Fantastic experience: Excelente para todos

Positive experience: O atendente brasileiro é super solícito, mas podia ter um estoque muito maior

Fantastic experience: had a great experience with luis!! he is amazing with customer and knows a lot about the company products!! 12/10 interaction!

Fantastic experience: Lots of different Funkos to purchase. Come one, come all! The staff was very helpful and friendly.

Negative experience: Rude customer services , I went today to. Upgrade to a ps5 so I took my ps4 for a trade in, and the guy just told that they don’t do trade in on Friday

Fantastic experience: The staff was very helpful.

Negative experience: The short hair overwheight glasses guy behind the counter think he is some kind of upper-class-aristocrat-Harvard-lawyer or something. Dude, you work at a Gamestop. Try to be nicer to people.

Negative experience: Nao comprem nessa loja, pessimo atendimento. Nunca mais

Fantastic experience: Compré 3 tarjetas. Lamentablemente, mi hijo daño una de ellas y solo tenemos la mitad del código. Quién puede ayudarnos?

Fantastic experience: The workers were well formed very helpful

Fantastic experience: Good for buying games

Fantastic experience: Justo en esta tienda consigo los títulos que deseo.

Fantastic experience: Alex was really helpful and thoughtful when recommending a non scary game for me. He gave me all the details and his input for the game was the selling point. I will most likely come back to this particular store because of him.

Fantastic experience: Como extranjera, excelente asesoría y atención al cliente, además tienen consolas de segunda mano muy buenas. Me gusto

Fantastic experience: I have been going to this GameStop consistently for probably 6-8 months. They are always my go-to when it comes to hunting for used games. They always take time to ask me about other games I’m looking for, and letting me know if they’re available in nearby locations, or online. (When you’re hunting for strictly Wii U games, it means a ton) Every experience I’ve had with their store manager has been some of the best customer service I’ve ever received. They (along with everyone else in the store) always have a smile, and are super helpful, even when I’m returning a disc that turned out to be faulty they make sure to make it right, offering shipping both to my home, and to the store, even if it’s a harder game to get your hands on, they always strive to make it right. Thank you guys for all that you do, and making the tough part of my hobby just a little bit easier!

Fantastic experience: Employees were great on helping me figure out what I needed. Ty

Negative experience: I brought a PS4 and was told if I didn't get a warranty I have 15 days to return, I brought the game system back 2 days later was having trouble with the remote , he exchanged it out for another one, I had to bring that one back 3 days later only to be told that I can't return it because my time has expired! Mind you I'm a week into my purchase! I will never buy anything else from this specific store, they sale faulty merchandise and they lie about return policies, I don't recommend spending your money here, because most likely you'll end up having to return it anyway.

Fantastic experience: the best GameStop! the employees are great especially Atos.

Fantastic experience: Goood

Fantastic experience: Granja variedad y la persona que atiende ea muy amable

Negative experience: Awful experience. We bought an Xbox last year there while on vacation. The seller was trying to take advantage of us for not being Americans, he made up a discount that in reality was 0 (when I argued with him, he made up numbers trying to fool us). We decided to buy it anyways because it was our last day in Orlando. We paid with credit card and left, some minutes later I noticed in the ticket that he had also suscribe us to a mensual membership with GameStop that was free for the first year and then 25 dollars a month (never even mentioned it to us). We went back to speak with him and he’d said that we did not have to worry, that we would not pay anything because he did not save our payment information. Now, one year later, I have received the charge for 25 dollars in my credit card and I am spending hours trying to solve all this. DONT GO HERE IF YOU ARE TOURISTS.

Positive experience: Place is not very big and some of their merchandise are old. Quite a good variety though.

Positive experience: “Not a lot of stuff in stock, which was a bit disappointing. But the staff was super chill and helpful, so that made up for it. Cool place if you’re just browsing.”

Fantastic experience: Gran atención y variedad de productos

Fantastic experience: Guys this is the people you need to chat with when I comes down to gaming...they can order.. Inform...and customer service is genuine... Especially around dr phillips...right infront of super walmart on turkey lk rd... Ask Athos is you have any questions...real talk.. Thanks dude.. And everyone else that works there...

Fantastic experience: Awesome store that is always stocked

Negative experience: Literally impossible to get them to answer a phone at anytime, called them over 10 times to try and get an answer and still at this point nothing, don’t waste your time and go to a store that will actually answer your questions

Positive experience: Son dudas es el lugar con mejores precios, muy buena atención y asesoramiento! Tienen lo que busques en entretenimiento ya excelente precio.

Negative experience: Pésima experiencia! Muy mala tienda! Hice una compra online con ellos y me enviaron mi producto con Uber, el conductor de uber entregó mi pedido en una dirección equivocada y ahora la tienda no se quiere hacer responsable! Cuando fueron ellos quienes fueron los responsables de enviar un pedido costoso por Uber! No son nada responsables!! NO COMPREN EN NADA EN ESA CADENA DE TIENDAS! Game stop son unos ESTAFADORES! No me respondieron por mi pedido

Negative experience: Closed and locked the doors 15 minutes before actual closing time.

Fantastic experience: Excelente atención, una tienda gamer para gamers. Me encanta que la franquicia siga vigente.

Negative experience: TERRIBLE PLACE TO BUY VIDEO GAMES! I bought a video game with a warranty a couple of days ago, and I'm here to exchange it for another game because it doesn't work, They charge me an additional 11 dollars and I lose the guarantee. A total scam. They steal from people! The guarantee is useless.

Fantastic experience: Show

Fantastic experience: Muy buena atención y hablan español

Negative experience: The associate (Alexander(he/they)) working alone at the store at 7:30pm September 15th 2024, had no idea how to properly do their job. They almost denied me a trade-in for a product i have traded in the past (2 days ago), after explaining that GameStop doesn’t take Nintendo 2DS’s anymore! imagine if I hadn’t known any better and let them lie to me! After we mentioned that 2 days prior we traded another one of the same device in, they simply scanned the barcode on the back of the 2DS and suddenly they could accept it (crazy how that works!) They charged me 16$ for a refurbishment service (?), and struggled numerous times to properly apply price matching on top of the GameStop pro membership discount for a product I was purchasing. It took them 15 minutes to produce a number out of thin air, even after I had explained that I had purchased the same thing 2 days ago, and had no issues with price matching or the discount from my membership not being applied. They were also claiming they had to do math on their phone for taxes(that apply automatically at checkout), and the price at the end was still incorrect for the item I purchased. They had they audacity to be constantly complaining that myself and a friend entered to purchase something so close to closing time(8pm) as if they aren’t being paid to stand there and let me buy something. we couldn’t handle the idiocy anymore and decided to pay an extra $15 for the product simply to remove ourselves from the frustrating situation. I have never had a negative experience at this gamestop, but Alexander has and will continue to do damage to your stores reputation if left at it.

Positive experience: Just not what it used to be. Everyone getting games online now. Not much merch anymore either. Staff are real nice, though.

Fantastic experience: The guys helped me a lot with my purchase, because there were so many different types of consoles and games. The store is awesome, also a lot of toys from de the games. I strongly recommend them.

Fantastic experience: Very nice and informative. Patient employees. Store very clean

Fantastic experience: Melhor local p comprar games

Negative experience: There is always something going on at this place. Not enough staffing, cash only, system is down can't buy anything . uggh

Fantastic experience: Loja de games. Tem jogos, consoles, além de colecionáveis e camisetas. Bem pertinho de um Walmart.

Fantastic experience: I has an awesome experience when I pre ordered The Legend of Zelda Tears of the Kingdom. They ran out of the pre order bonus but they gave us an arm sleeve. The staff was so warm!

Fantastic experience: Customer service 100%

Fantastic experience: Atendimento TOP, todas as dúvidas tiradas pelo atendente.

Positive experience: Atención buena,fuimos x juegos de play 5 y como no tenia los buscados,nos recomendaron otra sucursal

Fantastic experience: KUDOS and Thank you for Kelani for providing supreme quality customer service at this Gamestop! He is very personable and super friendly! He is very knowledgeable when it came Funko Pop figures! We struck a great conversation about the United States Air Force since he was going soon to basic training! I was able to relate since I'm an Air Force veteran myself. He given gave me a military discount as well! At the end of the transaction, Kelani thanked me for my service as I wished him luck in the Air Force. I highly recommend all to visit this Gamestop and say hi to Kelani!

Negative experience: Hours listed online weren't accurate, asked for 6 different PS4 games and they had none of them.

Negative experience: They actually close before 5pm on Sundays

Fantastic experience: Answered all my questions very friendly

Negative experience: Store doesn't open when it's supposed to. Has the time listed on the glass, but even 30 minutes later, gate is still down, with doors locked. This happened in multiple locations throughout Orlando and Kissimmee. Can't call the store, because they won't pick up. Customer service always comes off like you're bothering them.

Fantastic experience: Such friendly and polite, knowledgeable staff! Refreshing to have great customer service

Negative experience: Aug 25th - 7pm - the guy with yellow hair was so rude .. I think he is not the owner..

Negative experience: It wasn't open even though on here it says it is and even says 11 on the sign that says hours. They should open it at 11 if it says 11.

Negative experience: Went in today and purchased a game for $38.98 with a gift card with a very high balance. Well, Mr. Kelani ( Associate ID 678783) informed me my gift card was now empty after my purchase and asked if he can throw the gift card away for me, 3 times. I asked why and he said the card was out of money. I knew it wasn't and told him give it back. He said are you sure because it has a zero balance. I got my card back and when I got home, I checked my receipt and I still had almost $200 left on the card. Watch out for your gift cards. Always take them back even, if you think they are empty.

Fantastic experience: Ótima loja de games

Negative experience: GINA a very nasty attitude and NO customer service GS employee, she refused to give my money back after she made a mistake on the computer "because she is simply new".(7 day policy) She called her manager and started to freak out because she owed me money and had no idea how to work the system or even do a proper return on a game. Wal-Mart is right next door, trust me pay a little more and avoid you're iq from dropping. I'm still owed that money btw...

Fantastic experience: Is a nice game shop, they have good prices and the people working there are really nice.

Fantastic experience: Great shopping experience. Customer service was on point. Enrique was knowledgeable about all the sales and promotions that were going on and I was able to take advantage of some. The store is clean and updated.

Fantastic experience: Very helpful

Fantastic experience: Staff is helpful and the store is very neat and well organized! Great store with a great crew.

Positive experience: really nice people. don't pay a lot for games. sold luigis mansion dark moon for a whopping $7

Negative experience: The employee was a scumbag. I tried to trade in a PS4 and they said my controller doesn't vibrate and need to charge me $55 service fee. Took the unit home and controller works fine. Did some research online and turns out this is common practice in shady GameStops to find any excuse to charge you a service fee. Liars. Scammers. Took my pristine PS4 to another GameStop and controller passed all the tests.

Fantastic experience: Went for Pokémon cards and got a game too!!

Negative experience: What’s up with the telephone? No matter what time you call they never pick up the phone!

Negative experience: Today I went to change a Ds that an employee mistakenly sold me after I gave him the specifications of the Ds memory It did not work for the device I went to change it and my 9-year-old daughter by mistake I lost her invoice and the manager did not have The intentions of helping us return the chip for 19 dollars and the only thing he told me was that he could buy the same memory for 4 dollars I tried to get help and they did not help me even change it for another item

Negative experience: Call the number provided a million times and they hang up on you.

Fantastic experience: Found some pops here to add to my collection. The guy there was very nice and knew what he was talking about so that was an extra plus!!!

Fantastic experience: Fast friendly service

Fantastic experience: Very good service and better employees

Positive experience: Kinda sad it's going out of business it had great customer service and good deals RIP

Positive experience: Ok i guess...

Negative experience: I have been standing in the store for 10 minutes and no one comes to help me. They take forever to check customers out.

Fantastic experience: Friendly staff that actually answer the phone when you call. Great selection and knowledgeable employees. Will be going back for sure.

Negative experience: Why would you list that you have a game, and yet be sold out of said game? Can't believe this, man...

Negative experience: The leadership failed to keep the store ads up to date. Store Leader Mason was the active manager for the day 12/26/2020. Equipment is broken resulting in longer lines to checkout. Also, the store had way too many customers in the store for the allow amount.

Positive experience: The Best

Negative experience: It’d be nice if just once someone answered the phone. They’re not even busy to not answer. I tried calling ahead 5 times and no answer. I get there 5 minutes later and there’s not a single customer in the store and the guy is sitting on his cell phone.

Negative experience: Me parece un descare que valla a comprar juegos de play 4 y que allan quitado toda la pared y cuando le pregunto al cajero el los tenga en una mesa de su lado y diga que no se puede hacer nada

Fantastic experience: Buena atencion y mucha variedad en juegos y accesorios.

Fantastic experience: They know what they're selling

Positive experience: Well... There's no consoles available of any kind but it was organized

Fantastic experience: Love gamestop

Fantastic experience: Staff member was super friendly and really helped us out with our selection.

Fantastic experience: No había lo que buscaba, pero el personal super atento y amable.

Negative experience: Bad service very disappointed will not return Also tried to scam me on my trade in.

Positive experience: Pretty good, nice friendly workers and information helped me with other products I was intrested in

Fantastic experience: Nice game stop, found a few pop for my collection.

Fantastic experience: All of the games

Positive experience: Prices are okay customer service reason for four stars

Positive experience: Try best buy better

Fantastic experience: We (my son and I)love this store.

Fantastic experience: I love this game stop. Always helpful, great sense of humor and got a loyal customer out of me.

Fantastic experience: This GameStop has a wide selection of games for all ages and the staff is very knowledgeable and friendly

Fantastic experience: Muy buenos precios