GameStop

Fantastic experience: My go to GameStop location and that’s because they have a solid selection of games and have good prices as well and to top it off the customer service is great too

Fantastic experience: This location is well stocked, staff very friendly

Fantastic experience: Very friendly and knowledgeable employees. Join the pro program it pays for itself in the long run

Fantastic experience: Small store with a good selection of merchandise. I was suprised that pre-owned Amiibo can be bought. Be sure to visit.

Negative experience: No quieren compartir el código de Pokémon escarlata y púrpura en los GameStop dice que no lo tienen es pura mentira no quieren dar el código

Fantastic experience: This is a ausome place very knowledgeable people here.

Negative experience: Absolutely horrible! I get a voicemail last night at 7pm that my game I pre-ordered and paid for in full is available to be picked up starting today and to make sure I come within 48 hrs or to call so I drive up there 1st thing today only to be told the other person screwed up dates and its not available to be released til tomorrow. Last time I pre-order thru gamestop

Fantastic experience: Joey and Lyon are super awesome. Thanks for being so helpful!

Fantastic experience: They are really super organized and professional

Fantastic experience: I recently traded in my Switch for a Switch 2 and Reza and Juan were super helpful. They even let me stay and transfer my data between my old and new system; very nice guys.

Negative experience: Bad

Fantastic experience: Great customer service and good selection. I wish I could remember his name. I have other Game Stops on my way to this one, but we had such a good experience that I'd rather not.

Negative experience: I bought a copy of spiderman 2 here at this store brand new and they had a copy of miles morales in it even though it was supposed to be new. They wont do anything

Negative experience: When you come for a quick & simple purchase, expect to be here for 20-30 min. These guys are extremely slow.

Fantastic experience: My favorite new spot

Fantastic experience: I dropped off several old basketball cards to be sent to be PSA graded at this store. This is a new service that they are providing for customers. The staff were welcoming and made the process very simple and smooth. I recommend everyone who wants cards graded to submit them through GameStop, it is the cheapest and simplest way to do it!

Negative experience: Hate this place

Negative experience: Update your hours! It’s 5:50 and you guys are closed…

Fantastic experience: They had a wide variety of games.

Fantastic experience: Good

Negative experience: Was a bad experience, employee was on break and was suppose to return 6:14pm and didn’t return to open the door until 6:31. While 10 people were just waiting around on him. Will never return to this location and they should have better integrity at their job!!

Fantastic experience: Good place clean and stocks up frequently.

Fantastic experience: Felt very welcomed by the associates!! Both folks in the store were very helpful and made my visit to the store very pleasant.

Fantastic experience: Gamestop is always a great store, but this particular one, has a great team of employees. They are knowledgeable and friendly. Loved the service, I have been back since, and recommend.

Fantastic experience: Best customer service everr !!! Lyon is always so helpful and always has knowledge about consoles and games , his customer service is amazing thank you Lyon , my FAVORITE GAMESTOP STORE!!!!

Positive experience: Small store but very good to get any game or ps5 Xbox and collectibles

Fantastic experience: Buen catálogo de juegos, es de mis favoritas

Fantastic experience: Melissa was literally the greatest GameStop employee I’ve ever dealt with in my entire time shopping at GameStop (20 years I would guess). This GameStop has had excellent employees and I’ve enjoyed frequenting this location for the last 5 years.

Negative experience: Always closed in the afternoon, except for the pizza guy smh

Fantastic experience: Cuidado puedes pasar horas ahí buenísimo

Negative experience: 500 on a Tuesday get off work to find this...

Negative experience: Double check your receipt at this location and the Semoran location. They attach warranties to your game and console without notifying you.

Fantastic experience: Friendly and knowledgeable staff

Positive experience: Always buy games there!

Positive experience: Not super helpful

Negative experience: Went inside to purchase a game for my son. Standing around for 30 minutes . The associate Joey had no control , there were two lines to the register . I asked Joey a question where’s the line he didn’t give me an answer . Look like he didn’t care . Not great service at all . Very disappointed .

Negative experience: Customer service could be better, they closed an hour earlier (8pm) instead of 9pm because the associate needed to be out by a certain time if not she was gonna get in trouble.....?

Negative experience: If I was able to leave 0 stars i would I run a small business in the area and answer every call coming in even for advice. I called another store they answered told me the item I needed showed one in this store I said to myself cool I was willing to spend $200 plus also get protection and carrying cases to protect what me and the wife got for the kids this year now mind you I have a switch lite already coming in so I was going to spend the money and just get another one because the one we ordered said the 27th after Christmas now on shipping. so I told the wife you keep it for yourself I’ll get the kids another one locally so we have it for Christmas and was going to spend more on things to protect 3 switch lights that would have been what another about $200 $250 on products to up the sale on products going out the door the fact that they won’t answer me is upsetting but it goes to show how management is running this set location compared to the other one not to far from this one! Your district Managers should be on the store employees and the manager there unless This district manager does not care I called for the last 30min I gave up not even someone answering to put someone on hold or even a hey sir or ma’am we are super busy can I take your info and call you back in 15 to 20min nothing and I don’t even shop at GameStop and this here shows me not to even waste my money or time!

Fantastic experience: Económicamente bueno

Fantastic experience: Great customer service Joey always go extra mile when I ask for a game or pre order thanks for taking care of me and family

Negative experience: The service at this location is horrible, No one answers the phones Iv been calling allday and I placed a same day pick up ordered and its been almost 8hrs and its not ready. I only gave 1 star because there is no option for 0 stars..

Positive experience: Great customer service

Fantastic experience: ALOT OF SALES!

Positive experience: Great place to buy anything games, but they need more than one person to run the store.

Fantastic experience: Es nuestro lugar favorito ara comprar videojuegos y joystick

Fantastic experience: it was great! had a good time getting 2 games

Fantastic experience: Update: Staff is always on point with their knowledge and help. My favorite location Carlos and his staff are amazing! They truly know there stuff and makes each visit enjoyable! Definitely one of my favorite gamestops in Orlando!

Fantastic experience: Great prices

Fantastic experience: The manager Mazar was super nice and took good care of us .. Thank you

Negative experience: Not enough inventory

Negative experience: Very rude. No greeting as we walked into the store. Never acknowledged our presence. Didn't ask could he help us....never evenlooked up and just moved around the store as if he was alone. No one else in store so no excuses. Makes me want to NEVER shop at game stop period. Whoever was working 07/18@7pm needs more training in customer service.

Fantastic experience: Helpful friendly staff

Fantastic experience: Customer service was good. Found what we wanted.

Positive experience: Fantástico, muy actualizado con los games, y mucha variedad de accesorios.

Positive experience: Seems little expensive

Positive experience: No tenía muchos juegos pero se puede comprar

Fantastic experience: This people really a good vibe. The wait was worth it

Fantastic experience: Very organized great customer service well stocked

Negative experience: worst customer services ever called ahead to make a return in store they employee said yes bring it in, when i get there they said no the return cant not be made in store, i get on my computer and chat with customer service and they said yes i can return it in that location, so dont know how telling the true

Negative experience: Had a TERRIBLE experience with GEORGIE. He had attitude and added a $4 game warranty without confirming with me. Then he refused a purchase of mine because of a return I made prior to it. Will be doing business somewhere else this Christmas, your LO$$!

Negative experience: Poor costumer service…

Negative experience: Trash customer service. Buying my games on Amazon now :)

Positive experience: Good offers and promotions

Fantastic experience: Friendly, great service. I've been going there for over 10 years.

Fantastic experience: Excelente la atencion el mejor

Fantastic experience: Super friendly, great place to ask about recommendations, help, or anything gaming related. Jay is just a wealth of knowledge when it comes to gaming.

Positive experience: I went to this GameStop. Staff super friendly and very knowledgeable. Gave me some good co op recommendations. Ran into issues at checkout. Once I got my receipt noticed a $3.99 1 year game warranty charge for my game. Ended up refunding the whole purchase and left the store. Make sure to check your receipt. They will offer you a few things for you to pre order, buy their membership, and a useless warranty at checkout. Guy made the warranty sound like he was doing me a favor. Never said anything about there being a $3.99 charge for it.

Negative experience: Keeping people locked out of the store in 90° heat for a console sale that no-one is beating your door down for doesn't make sense.

Fantastic experience: Jessica Excelente. Ella sola para la tienda, mucho con demasiado. Debe ser la dueña. Me resolvió un Gran Problema. Bendiciones...

Negative experience: I had the warranty and she still said no. I spent almost 80$ it broke two days after I purchased. So why wouldn’t she honor my warranty if FOUR other stores all said yes?

Negative experience: Days before Christmas and the store was packed with one cashier and he took his time trying to upsalr every customer. While people waited outside for someone to exit the store so that they could enter.

Positive experience: Always good prices and friendly service.

Positive experience: Service was slow

Negative experience: If you are thinking about buying any hardware this was my experience. I purchased a controller for the Xbox on cyber weekend after a few hrs of gaming the left thumbstick base started malfunctioning I contacted razer online and they advised I return or exchange it at the store. Went to the store a few days later to exchange it for manufacturing defect the first question from the store clerk was did I purchase the warranty I stated no the product was defective and I needed to exchange it for another. They did not have another of the same item in stock so they had to order and mail it to me. A bit of an inconvenience but I agreed then the clerk tells me that I owe an additional $22 because the controller was no longer on sale. I explained I’m not purchasing but exchanging a defective product and I’m not paying any extra money. The lead at the store overheard our conversation and intervened he fixed the price. The clerk then pitched the warranty I declined. The clerk then asked if I wanted free shipping or expedited for an extra $2, 2-4 days he said I agreed. This was on 12/3 it took GS 2 days to process the order got a shipped notification on 12/5 estimated arrival 12/15! 2-4 days expedited shipping. This is an example of why online retailers like Amazon are killing local store sales. I paid for expedited shipping that will take 12 days to arrive. I will not be purchasing any hardware at any GameStop in the future. The clerk and lead who attended me were ok help not rude.

Fantastic experience: Excellent knowledgeable service.

Negative experience: 2 PS5 horrible .

Negative experience: Rude people. Do waste your time going there. I been shopping at game stop for a long time I will buy everything online. I will pay extra I dont care game stop has lost all respect from me. The whole staff need to be re trained.

Negative experience: Not waiting in line outside in 90 degree heat for a PS5 when I can go online

Fantastic experience: Amazing

Fantastic experience: The lady in the store is really nice and have tons of patience

Fantastic experience: Just a good place

Fantastic experience: This place rocks!!

Fantastic experience:

Negative experience: slim selection

Fantastic experience:

Fantastic experience: Best Gamestop in the Orlando area. Employees are always welcoming and eager to help.

Fantastic experience: Calidad en juegos electrónicos

Fantastic experience: Great customer service

Fantastic experience: Staff is super nice and store is well organized!

Fantastic experience: Excelente atencion.

Fantastic experience: Please don't go!

Fantastic experience: Buenos empleados

Positive experience: Great location and lots of game choices.

Fantastic experience: Great Experience..very friendly...Two thumbs up.

Fantastic experience: Very knowledgeable employees who were able to help me pick out a fun co-op game.

Fantastic experience: Buy a game for my son

Negative experience: No me trataron muy bien

Positive experience: Highly recommend. Kelsey was very knowledgeable and helpful.

Fantastic experience: Great team

Fantastic experience: Very awsome staff and great variety