GameStop

Negative experience: Store is closing but wasn’t posted on the feed here so I went not knowing it was shutting down. This was the closest location where I live so now I gotta travel almost an hour now. How unfortunate.

Negative experience: Store is closing. So the one of 2 retro stores in the orlando area is gone…

Fantastic experience: in my opinion, this is the best gamestop I've been to in central Florida there alot of retro gaming and toys that other gamestop don't have

Negative experience: the absolute worst customer service. i was just there 10 minutes ago (3pm, 12/28) and waiting in line for a solid 15 minutes. it didn't move. two of the employees were 'helping customers' (just talking and not actually checking anyone out) and the one on the far left had his nose stuck in his phone, ignoring everyone. i wanted to buy the new meta quest, but i just sat my stuff down and left. ridiculous.

Negative experience: Store holds “Chase” variation Funko pops in the back room. Pathetic

Positive experience: I recently stopped by GameStop and had a solid experience. The staff was knowledgeable and helped me find the latest gaming releases I was looking for.

Negative experience: Would you like to sign up for Pro? Would you like to sign up for warranty on the game? Would you like to sign up for a credit card?

Fantastic experience: Knowledgeable worker Gabby is phenomenal

Negative experience: Came in only to be treated like I was trash by a guy named Brandon. He was rude, seemed really standoffish and not at all like he enjoys his job. Really reconsider who you hire, making your store look bad.

Fantastic experience: One of the workers there named Kaleb did exceptionally well and awesome work in assisting me and my wife in finding the right game and deals for what we wanted and we were given above and beyond customer support in this regard and if you read thank for the awesome deal.

Negative experience: Never answer the damn phone so all they do is lose business because of it!!!

Negative experience: There's this skinny neck bearded dude with tattoos... his customer service skills sucks.

Negative experience: decided to come right before 830pm on a monday night (2/5/23) after my xbox finally broke, decided to come get a new one but only to find out they closed early? with a “be right back in 15 min” sign as it was only 8:25pm .. I even tried calling the store and got hung up on.

Negative experience: first time in ages I go into a GameStop and I bought a v-bucks card Christmas Eve and I get home to redeem and it says it’s not activated. How is a POINT OF SALE ACTIVATION card not activated at point of sale??? I go back and the same dummy who sold it to me says he can’t do anything to activate nor refund me so contact support, I contact GS support line they said they can’t do anything either and to contact Epic Games Support which makes no sense because I didn’t buy it from Epic I bought it from YOU. YOU the retailer are the authorised party who sold it, the activation would come from you and my money to refund, which they also can’t do, comes from YOU because it’s from your inventory. Now I remember why I don’t buy from these stores anymore because from store staff to customer support all y’all useless and clueless

Fantastic experience: Good afternoon! Just wanted to say that Kaleb was very helpful and went out the way for me and my family! If you go to this store ask for Kaleb. Also all the employees were nice and helpful.

Fantastic experience: Perfect place for buy video games and the customer service is excellent

Negative experience: We usually don't have issues with GameStop, but this location was a horrible experience. The one associate there couldn't answer our questions and when we asked if she could contact a manager for us to speak to, she said she didn't know who to call. We were going to purchase a pre-owned game system. We asked what their process is when they take in pre-owned systems...do they clean them up, verify they work, etc. She said they wipe them down with a cloth. She brought us the box and we asked to open it and check it out prior to purchase. It was covered in dust and crumbs. She was annoyed that we asked if there were any others. She brought back another and said "I guess you want me to open this one too, huh?". It also was dirty, but not as bad as the other. We asked if they verify everything is there and works and she said of course. Against my better judgment I bought it since My 13 year old had worked hard to save up the money. We got home, spent time cleaning the yellow layers of goop off of it (probably a smokers home), plugged it in, popped in a disc and it just grinded and would never read any disc we put in. I should have known. I took it back to our local location and informed them of the situation. They took it back no issues there. But I will probably never go back again.

Negative experience: I stood still waiting for help...alot of behind the counter conversation...but not one , "can I help you" .... after 5 minutes i got a text ...so i stood still to read It and then was approached as if i was trespassing lol ... wierd behavior from a sales assiciate ... more like a script used to prevent shop lifting but i was waiting forever to be helped...never again.

Negative experience: Went into the store yesterday to pre-order Final Fantasy 16 and the girl with green hair started to tell me that I wasn't able to make pre-orders without a gamestop membership and I told her that I have other pre-orders at the store and don't have the membership and she clicked her tongue at me and told me that well then those pre-orders will no longer be valid and then demanded I give her my phone number so she could pull them up and cancel them and refund me. I told her this was unacceptable and she said that is her store policy and if I dont like it, then I can leave. I ended up walking out of the store without pre-ordering the new Final Fantasy. I have been coming to this store for 10 plus years and spending hundreds weekly and I will not be doing so again.

Negative experience: Called for 3 days in a row from beginning to end of the day with 1 hour intervals and no one ever answered. This is the GameStop that should’ve been closed

Negative experience: This store is amazing besides them not ever answering their phones. I’ve been trying to call for the last 2 to 3 hours and have not been able to get in touch with anybody.

Negative experience: These people never answer the phone & wanna waste my time by coming in just to tell me “ohh we dont have it.” When they could have ANSWERED and told me that over the phone. Lazy bums.

Fantastic experience: Exelente servicio

Negative experience: Within 3 minutes, four individuals walked in separately...the girl with purple hair who works here made sure he greeted the two white folks and never broke a word to the two minorities when they entered the store. Shameful!!! Sorry to say this is happening in 2022. Won't be going here anymore.

Fantastic experience: Great place for any age gamer. Great customer service!! Thank you Mark.

Fantastic experience: Amazing store 11/10 the extra star is for the employees there shout out to them for going above and beyond first with I think the guys name was Christopher who while walking in to the ps5 section he greeted me and asked if I needed help and we began a conversation on the game I was buying. Next is the amazing employee Mila he went above and beyond for me he is amazing and I didn’t catch his name but the manager with the earrings and he helped me a lot and got me to save a lot of money with my purchases did 3 purchase in one visit. The most purchases in one day at any GameStop! THEY NEED RAISES GIVE IT TO THEM!!!!

Fantastic experience: Mike got his new gaming headphones there all Great ,Great Sales Men Good Job!.

Fantastic experience: Nice store, needs more merch. Staff friendly and helpful. I got a certified pre owned game they said had a case, they went out of their way to find it for me. Last of Us, Remastered on ps4 if your curious.

Negative experience: Went to the midnight release for Pokémon Scarlet and Violet. Staff were rude and pushy and had to be told several times we didn’t want to pay for their membership program. Absolutely unprofessional. Then we were told after waiting in a line that went out the door that we were late. I wonder why we were late. Maybe it was THE LINE?!! Honestly I’d rather wait till the day after and get it from literally anywhere else than be treated like that.

Fantastic experience: My favorite

Fantastic experience: Greats employees that bring in the good vibes while shopping.

Fantastic experience: Great prices right now! Went in for 2 games and the guy at the counter was super sweet and helpful. Thank you, GameStop!

Fantastic experience: Very helpful

Positive experience: Excelente atención de la chica q trabaja allí no recuerdo su nombre pero muy amable

Fantastic experience: Went to return a defective switch, employee help get a oled switch for 60 more 10/10

Fantastic experience: Cashier was very knowledgeable and helped me out quickly.

Fantastic experience: I don't get the hate GameStop gets. It's still my favorite game store and never had problems as a regular for 18 years. :)

Fantastic experience: I went there at a great time and got the new Xbox.

Negative experience: Called all day and not one person can answer

Fantastic experience: Zane is one of the best customer service-focused employees I have ever come across in any sort of retail establishment. Very professional, accommodating and extremely patient. I appreciate his personality and product knowledge as well!

Negative experience: Place never answers the phone and i have now made consecutive trips back and forth to find out items i purchased dont work (brand new in the box) 2 faulty ac cables for the switch and a ps5 controller with massive drift

Fantastic experience: Amazing customer service and great selection.

Positive experience: Still one of the places to go for new or used gaming gear. Good staff, and helpful.

Fantastic experience: Got games? They do.

Fantastic experience: Staff was great!

Fantastic experience: Excellent service we finally got a decent PS4 controller and traded in a bunch of our old recycled phones and tablets. Thanks for the great help!

Fantastic experience: awesome customer service

Fantastic experience: Staff was very helpful and nice

Fantastic experience: Gamers love to game

Positive experience: It’s good in real life but most times I call it says all workers are busy.

Fantastic experience: Everything was fine. Good service good selection no complaints

Fantastic experience: Great and supportive staff for the purchase and quick pickup of equipment.

Positive experience: Great team of people, willing to help with welcoming and warm personalities!

Fantastic experience: Friendly and helpful. This store always treats me and family well.

Negative experience: It’s 2021 and we stood outside for 10 minutes and instead of Allowing us to purchase the game inside I will take my business to Walmart or an online competitor because after talking to a to a sales associate my sale clearly isn’t important so I’ll go online. Because it GameStop must not not need my sale so I’ll take it online like the 90% of consumers but it’s okay...

Positive experience: Nice staff but everything else about the Gamestop model is lacking. They now display cases for games they don't even have in stock, online experience and ordering was just as bad.

Negative experience: Unhelpful, empty and everything there is priced higher than other GameStop's we've been to. Not a single vintage thing available either. Pitiful.

Positive experience: Casi no hay productos.

Fantastic experience: Great place, great customer service

Fantastic experience: The staff was incredibly knowledgeable. I went to another Game Stop and they didn't know any information on their products! I got the best deal on new and pre-owned Switch games

Positive experience: Good store. In customer service, you always take care of the customer in front of you and deal with the phone after though.

Fantastic experience: Helpful staff, great prices, they do try to upsell you, but they don't hound you. Thank you.

Fantastic experience: Everytime I visit this store, Zakary welcomes everyone with a big smile ready to assist. The store is always busy with customers so if you call and they don't answer is because they are super busy with someone in front of them and asking questions for what I have noticed. Other than that, they are friendly, knowledgeable and patient!!!!!

Negative experience: Nobody ever answers the phone here... Employees are generally friendly for the most part, but lack general knowledge about anything outside of the products they carry. Employees need better training on how to deal with customer questions/concerns. Although inventory seems to be stocked well at this location I cannot recommend it and would rather travel to the smaller GameStop at 6017 S Goldenrod Road where the staff is more knowledgeable.

Fantastic experience: COVID max of 7 customer strictly adhered to. They got great selection of Action figures and clearance items.

Negative experience: They don't pick up when you call i had to call twice yesterday and 3 times today just to get one answer

Fantastic experience: Had to go in for an exchange. James was extremely helpful and diligent with the exchange. We shared a good laugh together which brightened my day. Thanks again James

Fantastic experience: Amazing place

Positive experience: Still a good place to get games

Negative experience: Sign at door says to call and they’ll meet you outside?? But I tried calling 5 times and they send you straight to voicemail like what the hell

Fantastic experience: One stop gaming shop with friendly staffs !!

Fantastic experience: Great Staff

Fantastic experience: Amazingly nice staff and an overall great experience

Fantastic experience: Best counter staff at any Gamestop!

Fantastic experience: I really like this place

Fantastic experience: Variado

Fantastic experience: Ashley and Colt were awesome talking to today. I was sent here from Dustin over in Oviedo Mall GameStop. Ashely helped me out a lot trying to find good deals for the stuff I want, and Colt helped me make up my mind for getting a good headset for my big head. Keep up the good work guys!

Positive experience: Friendly helpful staff.

Fantastic experience: The staff is very nice.

Fantastic experience: Personally have had no issues with the store. Staff had been helpful whenever I needed something/asked questions. Games are of the usual quality at a videogame seller: some used, some new. The ability to buy accessories for older gen consoles is definitely a blessing if you still have a Wii like I do! Overall, this particular GameStop is good. I'm aware some may have had a different experience, and that is unfortunate. However I still prefer going here than possibly getting ripped off on Ebay. Besides, you can't really knock that feeling you get when you walk into a gamer's haven, even to just browse around! Also the more recent addition of being able to buy older gen games past DS/Wii from them again. Always a bonus. Do keep in mind that it's an online-only service.

Negative experience: Long wait times and aggressive advertising of warranties/season passes are the norm of any GameStop, this location is no exception. However, this is not the cause of the low rating. Inconsistent, incompetent employees earn that grade. Twice in the past year the store has sold a copy of my game which was supposedly reserved, luckily to get to this store you must traverse insane levels of traffic and tourists. The manager hardly seemed to care, offering to reserve the game at another location that’s 20 minutes away. Would not recommend, prime example of why the chain is going out of business.

Fantastic experience: Fantastic employees and fun events

Negative experience: Awful trade in deals

Positive experience: Nice employees but they underpaying for games.

Fantastic experience: Lindsie was great!!! Coming from a home full of boys and being a new beginer gamer, I'm just now learning all the gadgets and accessories for the Microsoft consoles.. Now the products I recently purchased sucked horrifically, I been back at that store numerous times returning and exchanging, let's just say I been dedicating my time and enegery at your location... Thank you ( sarcastically speaking) but want to thank lindsie for her service, she was impeccable !! She saved you customer! her professionalism and attitude was on point and I enjoyed learning a few things about your products... She was super knowledgeable, thanks for the experience I hope you're noticed for your personality and hardwork!! #teammoms!

Fantastic experience: Greatest staff EVER!

Fantastic experience: Very friendly personal I got what I need Thanks again

Positive experience: Good staff there. But this company is horrible.

Negative experience: Most of the staff where nice, it was the products and the Trades that were absolutely horrid, I had 3 very good priced games, with clearly no damage, I got thirteen dollars for all three of my games. Each about 35+ dollars in the store. I would not come to this store to do trades, there are much better ones,!

Fantastic experience: Good collection of games

Fantastic experience: Visited this location to pick up gift cards for my son and his friend and Ashley and her team welcomes you into the store with smiles immediately! Ashley was helpful and informative about the card options & the return policy. Great team!!

Fantastic experience: It's game stop, what more needs said? They have everything you could need for your gaming experiences from the games abs consoles to figures and shirts. If you haven't been in this store recently or somehow never been here you need to stop in and check them out! They are usually running good deals on used video games, you can pre order them and get em before the normal public. They do release events so it's not just a boring line if you pre order!

Positive experience: Buying ok to a degree. Trading however I would not. RIP off on trades

Fantastic experience: Very friendly employees and always has what you are looking for

Fantastic experience: Amazing game

Positive experience: I kind of do love GameStop, but some things that I don't like there are up to me

Fantastic experience: They know there product!

Fantastic experience: I love the Waterford lakes games stop, always friendly staff and can assist in the games that appeal to me.

Fantastic experience: Always awesome customer service!

Fantastic experience: Awesome sauce