GameStop

Positive experience: So if you shop online for pickup just know they won't notice until you get there next day to pick it up cuz that what I had to deal with

Negative experience: Worst one. Opens super late, then they close the store when ever they feel like it. Barely inventory . Go to any other one avoid this one.

Fantastic experience: Rhys and Cash wow!! What a team! Their level of customer service is outstanding! Knowledgeable, patient, kind beyond measure, and super professional! Not just with me, but I saw them serve every single client the same way. They took the time to help and listen. They explained the products and programs available. I mean!! I can't say enough good things about them. I recomend this store 100%

Fantastic experience: Very good experience, sales associate was very nice and helpful.

Fantastic experience: Always get treated good here

Fantastic experience: Good customer service

Fantastic experience: Amazing customer service!!! Especially the employee Ava who was so kind enough to help me with wrong item online order from GameStop. She handled everything so efficiently and made sure every concern I had was solved. I’m so glad I stopped by

Fantastic experience: Stopped by to check their selection of figures and the place was packed, but the associate (I think he was the manager) was great and very knowledgeable. Highly recommend this location.

Fantastic experience: Clean, uncluttered, smells great and friendly and knowledgeable staff! Rhys and Brandon were awesome!

Fantastic experience: Brandon was extremely helpful and went above and beyond to help me out thank you

Positive experience: Something just felt off

Negative experience: I called this location on 9/23 to inquire about the preorder bonus for silent hill f, the steelbook case. I was told that they had 30 steelbook cases and that 15 of them were going to be given out on a first come, first serve basis. I preordered online and arrived an hour early on 9/25, and there were 3 people ahead of me. When it was my turn, I was told that they had just given out the last steelbook to the person in front of me. I have no idea if the person I talked to on 9/23 made a mistake on the amount of steelbook cases they have, or if the manager stole all the steelbooks to resell on ebay at a later date, or what is going on, but this is a ridiculous way to treat your clients. This behavior is exactly why gamestop is shutting down stores and going out of business. Ill shop at amazon/walmart next time.

Fantastic experience: Clean store and very friendly staff ❤️

Fantastic experience: I came here on a Monday July 28th around 5 and the guy there was just so friendly! Very welcoming place and he went beyond to try help me. Thank you!!

Negative experience: It has an opening hours and it turns out that it is closed..

Positive experience: Always helpful

Negative experience: Awful store. A few months ago I tried to trade in some stuff and they told me they can't accept trades because their back room is full. Today I tried to trade and they said their power went out YESTERDAY so they can't accept trades today... Absolute nonsense. This is a dumpster fire of a location. Go elsewhere.

Negative experience: Standing in line, 30 minutes past open time, they hang up when you call this location sucks

Negative experience: If you're gonna buy a Switch 2 or any hardware really from this store MAKE SURE YOU CHECK THE BOX BEFORE YOU LEAVE THE STORE! 2 weeks ago I came here for a Quest 3 and got a box with a bag of rice in it and didn't realize until I opened it back home. As of making this review I am still waiting on a word from the company regarding a refund/exchange. Absolutely terrible quality control on their behalf.

Negative experience: Literally made everyone wait outside in the rain until the exact time they were going to open (which was 3pm) just to get a number so they could come back again at midnight to pick up the newest game console. Really terrible way to treat your customers.

Negative experience: Never go to this store 11241 E Colonial Dr #215, Orlando, FL worst customer service very unprofessional! The “person” behind the counter had a I do not care look like he didn’t even want to be there ‍♂️ he didn’t even care or wanted to help me with my needs. I returned my ps5 I was having issues with it so they exchange it for another one that was refurbished . As soon as I got home with the refurbished system that was damaged as well.. I went back the guy this time with a disgust look on his face was rude again and he didn’t even care the second time he had no patience .. I asked to speak with his manager and he told me no way to get a hold of them, I was very disappointed and stressed went back again returned gave me another one the 2nd system inside was dirty and nasty / scratched up. He didn’t even bother looking at it or testing it out for me before i walked out .. The only place that took care of me was the Oviedo mall I give them ⭐️⭐️⭐️⭐️⭐️ I suggest to everyone to go there they are very professional and took care of my needs. Best customer service I’m very pleased!!

Negative experience: How your sign say open but the door locked that's crazy I see why people don't come to this location and I'm now with them very unprofessional lost out of about 1200 dollars worth of business ‍♂️

Fantastic experience: Big selection of games for ps5 Xbox and switch , plus a lot of retro games, very informative and knowledgeable staff.

Negative experience: Store does not honor preorders. Preorder was made but GameStop changed their mind later without informing me until showing up for the cards

Negative experience: Did not honor preorders and changed their mind down the line on their preorders. Purchased 15 Pokemon card packs and only received 5. This store also does not accept grades cards so I don’t see any reason to ever visit this store again.

Fantastic experience: Why they closed Waterford lakes store no idea. But Brandon is cool.

Fantastic experience: Excelente servicio

Fantastic experience: Great place and great service. Knowledgeable and friendly staff.

Fantastic experience: I'm glad that this store is both still around and has people like Ava providing a nice light to the clientele. Treat 'em right and help 'em out!

Negative experience: It’s been 30 minutes since the store has opened and no one will pick up the phone. I’ve called 6 times for it to go to voice mail. Seriously ridiculous, at least pick up the phone and put me on hold if you’re busy.

Positive experience: They have Xbox games and PS4 games ams PS5 games all pre-owned. They also have gift cards. They little stuffed animals nut I don't known what there called. They also have controllers for Xbox and PS5 that are preowned. They also have the little bobble heads. They have a PS5 base stand and PS5 controller holder and also PS5 stand for games themselves and Playstation cable and they also have PS5 for $699. There are games on the right corner but did not get to see what they were.

Fantastic experience: Had a great experience here. I spoke with Eva over the phone before coming in and asked a few questions. She sounded really nice and seemed to really care. When I walked in, I questioned her about the game and she had already pulled it for the shelf and was ready to checkout. 10/10 EVA!!!!

Fantastic experience: Great service very helpful

Fantastic experience: Love there customer service it's the best you'll ever get, store is very organized and clean well maintained I would recommend this store to everyone, Thank you so much for the great service everytime I come there or talk to you over the phone .......

Fantastic experience: Ava at Game Stop was the BEST! She went above and beyond in her duties in finding a product that I really wanted. She even called a separate store and had them hold it for me, gave them my name and everything! Ava, you’re the best and you deserve a raise

Positive experience: I wish they actually would focus on games again

Fantastic experience: This location is usually always on top of new releases, and has a wide variety of games to pick from. Every time I've gone, the staff have always been really friendly and helpful.

Fantastic experience: Kaleb W. Was super nice and helpful, his service was impeccable! He was very speedy with his help whenever we asked questions! 10/10 would be back again just cause of his help!

Fantastic experience: It was so busy in the store today, but there was an employee (I think his name was Tyler? He's tall with purple hair) who just kept chugging along, really patient and helpful. Gotta say I was really impressed because holiday shopping days can be nuts. Way to go!

Fantastic experience: Guys there are always friendly decent selection of games too so I have nothing to complain about

Fantastic experience: Awesome staff Got my new Xbox yess

Fantastic experience: Great location that's not to busy.

Fantastic experience: When to pick up Pikimin 4. They didnt have any copy’s in stock (game just came out, understandable) but the employee was super nice and helpful in looking up other stores that had it in stock. Was able to get it at another location but really appreciated all the help at this one!

Positive experience: They never answer the phone when you call

Fantastic experience: Tyler and the crew is the best!!!!!!!!! Do not go to the Waterford store only this GameStop has employees that actually keep up with the store and very knowledgeable.

Fantastic experience: Super nice employees, always very helpful. Made the midnight release of TOTK much better than just standing in line too. Consistent stock too

Fantastic experience:

Fantastic experience: Anything involving video games I just love, and Gamestop is a favorite of all time for me.

Fantastic experience: Trent was very helpful and knowledgeable!

Positive experience: Expensive

Fantastic experience: Alexander was the best Super nice to my wife and I

Fantastic experience: We bought a used thrust mater steering wheel and my husband had issues connecting it so we had to go back the next day and Gabriel went out of his way and was very helpful and even opened up a used PlayStation to make sure it was working. Hey Gabriel Jesus loves you and wants a relationship with you open up your heart and cry out to him.

Positive experience: Buen servicio.

Negative experience: Store manager there will constantly try to make you buy stuff and spend extra . Everytime I go there it's the same process of telling him I don't want this and that

Positive experience: Was great

Fantastic experience: Manager use to work in Titusville...and he is still giving Gamestop a great name in my book with his quality of service

Fantastic experience: Great customer service at this location..

Negative experience: Deben de mejorar el trato a los clientes que es pesima

Fantastic experience: Never have a problem here.. Usually has what I come in for.

Fantastic experience: Great customer service

Negative experience: They never answer the phone

Positive experience: Pueden mejorar la atención y el conocimiento de los productos que venden. Realmente es un lugar para comprar video juegos y artículos pero a veces desconocen sobre lo que buscamos. Un ejemplo es sobre los códigos de Pokemon Go.

Fantastic experience: Everyone has something negative to say about GameStop. Not me. I never have a bad experience. I been to several locations throughout Orlando, Jacksonville, and more... Always a pleasure dealing with them.

Fantastic experience: Somehow, this store has better stock than most of the other GameStops in the area--possibly because it's a bit more out of the way to get to (complete with difficult access from the main road, a bit). However, the employees are always quick, kind, and willing to put things on hold when I need to drive 30 minutes or so across town. Have found two hard-to-find newly-released games here on two separate occasions. Always satisfied with their selection.

Fantastic experience: Will go up and beyond to help

Negative experience: La persona q me atendio de muy mala gana no quiso ayudarme

Fantastic experience: It is a pleasure to go to a store that has great customer service. My favorite GameStop store of all the ones in the area.

Fantastic experience: We came in the store just to browse around, and ended up buying a couple things. Ray was really friendly and had a great energy about him. 10/10 would visit again.

Fantastic experience: Love this store. Staff has always been friendly and helped me find what I’ve been looking for. Ray the manager at this store is a super cool guy and it is always a pleasure talking with him. Solid GameStop 5/5

Fantastic experience: Great place

Fantastic experience: Estaba bien aunque no conseguimos lo que buscamos

Positive experience: In store pre-owned selection is kind of hit and miss without ordering online. Staff is super helpful and friendly. Good place to shop for deals.

Fantastic experience: Staff was very helpful

Fantastic experience: When i first went there i had a horrible experience but today it got so much better. They actually said hi and if i needed help on something. Found what i was looking for plus helped about pops and whats coming out.

Negative experience: Staff didn't help much

Negative experience: After being a member for so many year i will no longer shop at game stop. After one experience where I get laughed at by the store manager kat and alex the employee for for asking to cancel my membership and expecting them to do their jobs. They were extremely un help full. Did not want to give me any information. Refused to call customer service everything i asked she told me i had to go back to the original store i purchased the item from.

Fantastic experience: The only place was able to get a PlayStation 5 before Christmas without standing in a line a waiting to see if I can get one. You can usually walk in and purchase what you need within mins.

Fantastic experience: Tecnologia video games

Fantastic experience: Three friendly employees, the didn't have what I wanted but they helped me locate it, so I spent 40 bucks for the hell of it.

Positive experience: Look good games at Store everything some buy for games enjoy for day .... Be Cool !

Negative experience: Drove 30 minutes across town to buy a game. Got to the store at 2pm, to find a hand written note saying the store was closed. Won't be bothering with this location again. Nothing but problems at this store. I'll drive the extra distance to go to the Oviedo Mall location from here out.

Fantastic experience: Friendly.

Fantastic experience: It was a good experience. They didn't have the game I needed, but the young lady gave me a option of other stores that did have the game. She also helped in narrowing down a game for my granddaughter. Hope this store doesn't ever close. The customer service is great.

Fantastic experience: Highly recommended for video game lovers.

Fantastic experience: One of the few gamestops I like to visit. The staff is friendly and always try to help. Unlike other gamestops where the employees are to stupid to understand how a phone works and just look at it

Fantastic experience: Loved the store set up. Staff is very helpful, very professional and and they most definitely will get my business again.

Fantastic experience: Great customer service Sorry i forgot the young lady name but she was so helpful and knowledgeable

Positive experience: Didn't have the device

Fantastic experience: Cashier was great...awesome prices and picks!!8

Fantastic experience: fast and helpful service

Fantastic experience: Great place to buy games

Positive experience: The gaming selection for the switch wasn't large. (Thank pandemic) I bought a shirt and the young man forgot to take the security tag off before I left, but we were engaged in gaming info and his knowledge was impressive. Everyone wore their masks correctly. Had plenty of space to keep 6feet apart from browsers. Great job!

Fantastic experience: I pre ordered the She Ra pop!!!!!

Negative experience: Terrible, waited all night for a PS5. They only had 2 instock.

Positive experience: Never have stock on PS5 items. This store gets very minimal items ESP when new consoles releaae

Fantastic experience: Great customer service and selection.

Fantastic experience: Very informative

Negative experience: Normally this GameStop is very friendly but the last two days I’ve been In there My experience was absolutely terrible. The customer service was horrible. More specifically the gentleman who helped me was rude and sarcastic both in person and over the phone. On top of that In the past two days I’ve called the store a total of 17 times to only have 3 of those phone calls answered. Once my pre order arrives I’m never dealing with this location again! Absolutely horrible.

Fantastic experience: Super friendly and engaging staff! Highly recommended

Positive experience: It was good