GameStop

Negative experience: I got a pre order Pokemon Booster sent here from a closing store. My item never arrived to this store. I know they stole my item (backed door) it. They offered me a few items less in value for messing up. So I waited 2 months for nothing. So please have caution when getting items from these stores.

Fantastic experience: Really good customer service and great knowledge about games and consolesgreat knowledge about games and consoles.

Negative experience: I guess GameStop is still at it screwing over their customers stopped in to trade in a phone and price matched it online first at $122 off GameStop’s website go into the store and it’s not even half the value of what it says, it’d be online I ask the lady Very nicely what was wrong with the phone that it wasn’t even worth half the trade-in value and she responded with nothing is wrong with the phone. That’s just what I can offer for it GameStop you have lost a customer in the past and I thought I’d give you guys another chance Clearly I don’t need GameStop The lady working offered me 60 dollars smh

Fantastic experience: Nice place. Just wish they had more stock in action figures.

Fantastic experience: Best staff ever

Negative experience: No retro games or things people actually want. And even if you try and buy a new game they're more than likely opened already so it feels used. Such a shame what happened to the company.

Fantastic experience: This gamestop always helps the best they can, you can tell they have a love for the gaming community!

Fantastic experience: Good selection and great staff!!

Fantastic experience: This is my neighborhood GameStop and over the last 10 years service here for me and my family has always been top notch. Today, the day after Christmas, I went in to make a return/exchange and unfortunately, I did not have the receipt nor the order confirmation email nor did I make the online purchase through a GameStop account. I truly walked in there with the Perfect Storm of a terrible return situations--and I knew it and I felt terrible about it! Zack was patient, calm, kind, and courteous as he worked through the many flaming hoops that needed to be jumped through in the store computer system to allow the return/exchange to happen. Many thanks to Zack, the other staff person working in the store, and to the many managers that Zack contacted to make sure I left with the game my kid wanted for Christmas.

Negative experience: If I could've given less then 1 star I would've. If you go into this store and see a guy with a hat and no name tag to know who he is (Ryan employee ID 697847) first he'll try to sell you a warranty that he'll tell you is good for returns but when you try to return it he'll come up with excuses for why he can't then if that doesn't work he'll yhreaten you with the cops. If you ask if you can speak to a manager then he'll say there is none hands down the worse customer service ever and still am stuck with a game that doesn't work.

Negative experience: They sell me an empty controller box $250 to their pokets, it was seal it but empty

Negative experience: Called for a hour and not one pickup. Realistically that's about a full hour so a total number of calls for that hour is 85 calls(30second call holding. 15second waiting on automation to let me get past auto teller and ring the store line. Went in store, find the large white blue shirt woman today on Feb 24th 2023 was not picking up the calls with only myself and 2 other customers in line. I waited additional 20+ min, while calling still, (and no pickup). I believe others were also calling. With no customers being helped, the phone line still wasn't being picked up. Called while waiting, called while out of line. What happened to customer service? Everytime in the last year or 12mo I've called, my experience is often exactly as described. What happened? Isn't the manager named Drew? What happened?

Fantastic experience: Staff helpful got what I needed

Fantastic experience: Got a PS5 here!!!

Fantastic experience: Nice employees up there

Fantastic experience: Had fun at the recent pokemon midnight release. Store was clean and organized

Fantastic experience: I love this place! Awesome staff great selection

Negative experience: I tried trading in a iphone 12 pro 128gb unlocked at the atore, because online its showing 460 visa card value for a excellent condition. When they test it, it returns everything good, phone doesnt have a single scratch, however they offer 360$. When i tell them the website says to bring it in the store for 460, they say the website is lying, no one updates it, and its inaccurate....... Really bad experience. No wonder they almost bankrupted, theyll get back to it

Negative experience: GAME STOP is a great place to get games from I've been coming here for 20 years until I asked for my purchase information when I came to trade a GAME I found out the HARDEST way when EXCHANGING Game's Game Stop is a RIP-OFF especially when you've paid $40 for a game and they'll only give You a FRACTION($12) of what you paid for it you have all the paperwork and the disc isn't damaged This isn't GOOD BUSINESS they receive FAIR MARKET PRICE when YOU purchase while GAME STOP only gives YOU Pennies in Exchange and 1/3 of what YOU PAID when You sell GAME STOP the game back This is seemingly like a clandestine form of LOANSHARKING with a bit of BAMBOOZLING THE CUSTOMER'S Who ARE actually the PROFIT as well as the BOTTOMLINE $$$ and GAME STOP is Taking ADVANTAGE of the CONSUMERS I paid in excess of $50 per GAME STOP video game I returned $400 Worth of games purchased from the SAME GAME STOP and upon returning these $400 Worth of Games GAME STOP offered me $63.58 RIP-OFF right in my face GAME STOP is trying to STICK ME UP and doing it without a GUN to my head... CAPITALISM in full EFFECT regardless HOW MANY CONSUMER'S are effected I've taught my Children they're the FUTURE CONSUMER'S so I've SEALED these GAMES along with FACT'S are TRUTH and GAME STOP Receipts in a TIME CAPSULE in a bank deposit Box When my Children and Grandchildren receive this information they will be well informed as well as more than capable to understand the New world ECONOMIC SYSTEMS This is a TRAVESTY and appalling how this industry is BLATANTLY taking advantage of CHILDREN through the ADULTS bcause WE the ADULT'S actually PAY THE PRICE twice, We Pay upon PURCHASE and get TAXED then WE PAY when WE trade bcause GAME STOP gives the ADULT the LEAST I'm starting a EVEN TRADE program that ensures spending $60 on purchase upon trade in the consumer will receive $35 pending all materials are there and disc is without any damage Older Games are under the same guidelines with exception knowing older Games will be damaged and trade cost will be adjusted as damage is evaluated Finally, GAME STOP it's SAD how long as I've purchased from GAME STOP I FEEL you're the best place to get games and accessories for decades but I'm disheartened as a SUPPORTER of GAME STOP it hurts bcause I support with my meanwhile I sincerely purchase and have spent ASTRONOMICAL amounts of My only to be treated as if I don't have 10 Children who each has a Video Game with multiple game's and accessories not including My PS4-&-PS5 purchased from GAME STOP Whilst I attempted to trade games I found out I'VE NEVER been stored in the system, but my was taken but my information was not SAVED, so on the flip side each time I purchased from GAMESTOP my wife also purchased What's puzzling is I'll use MY information and it's as if I never existed or purchased anything from GAME STOP but no matter what GAME STOP I go to when I use my wife's GAME STOP information every purchase and date are in GAME STOP system So I'm more than not understanding how am I NOT in the GAME STOP system and why is there NO information of my (20) twenty year GAME STOP account and my many purchases over those year's It bugs me simply bcause checking my wife's Game Stop receipts 15 year's she's purchased $1K and as I look upon EVERYTHING I purchased in the last 4 years I've spent $3.7K and there's NO record in GAME STOP That to me is LOAN SHARKING and ROBBING me without a GUN This is actually NO different from being DRUG ADDICTED and GAME STOP is the DEALER they know WE have to get that Video Fix and they make us pay then WE get Taxed and Taxed again upon TRADE while being offered the very LEAST BUT upon resale the PRICE they gave you for it TRIPLED upon GAME STOP reselling it, meaning if You suddenly wanted the Game you just received $9 for You'll HAVE to pay GAME STOP $30 that's NOT COOL I do understand FREE ENTERPRISE but I DON'T understand why my Purchase information is not in the GAME STOP SYSTEM

Positive experience: Friendly staff but expensive products.

Fantastic experience: Can't say enough good about this store. I had to exchange my sons switch after he broke his (thank goodness for warranties) and forgot his SD card and a game chip in it. The woman who works there (I wish I remembered her name) checked when I called and saved it for us until we got home from vacation. She was amazingly sweet and my kid greatly appreciated her setting that aside for us until we got home. Thank you!

Fantastic experience: Amazing card collections and well conditioned

Positive experience: My old review doesn't really match what I have to say about the store now. This is just a typical Gamestop store. Its good if you need to get a game card, controller, or a physical game. Employees were always nice when I visited.

Negative experience: They don't have any signs posted anywhere that tell you game cards are not refundable I'm sti'm stuck with a Honda door game card

Negative experience: Rip offs.

Fantastic experience: This is my favorite location. The employees are very knowledgeable.

Positive experience: Never seems to have what I'm looking for

Fantastic experience:

Fantastic experience: Amazing customer service. Good products and a good store to go to. Very helpful with every question and the info

Fantastic experience: Such a great store for all your games

Negative experience: Love GameStop... unfortunately the staff at the brentwood location are very rude. There was one employee there that was very nice and took time with customers. However that doesn't appear to be the norm. There is a female staff member there (while informative) is beyond rude. I get your probably tired of getting asked about playstation 5 and xbox launch, but that's your job!!

Fantastic experience: Yay game stop!

Positive experience: Little overpriced used items compared to The Exchange. Good employees though.

Fantastic experience: The staff is really friendly and knowledgable

Positive experience: Drive up service

Negative experience: I hate this store I would never recommend anyone going here. Customer service is vulgar, lazy and unprofessional.

Positive experience: Average Store at best... poor customer service.

Fantastic experience: Clean keeps you moving not a very busy store but attentive reps to get you what you want or need so you don't lose your day there.

Fantastic experience: I have yet to find a GameStop I didn't like, they are all very helpful and kind people. They helped us find everything we needed and showed us everything on clearance as well. I don't go to this one often, but it was a great experience and found everything that I needed easily and in good time as well.

Positive experience: Gamers

Fantastic experience: I love the game store feel of the place. The staff is friendly and knowledgeable. Also, used games rock!

Fantastic experience: Ever since the new management took over the store every shopping experience I've had has been friendly and informative. The staff knows their business and will often go out of their way to help the customer, even if that means they make a bit less cash on the purchase.

Fantastic experience: I am at this GameStop all the time. Craig the manager is the best when it comes to being real with the customer. I get him coffee occasionally as a thank you for their help.

Negative experience: DO NOT PREORDER HOPING FOR ANY MIDNIGHT RELEASES!!!! I preorder sword and shield months ago go in and the guy now says we don’t do mid night releases. The guy at the time should’ve known that but instead told me. Maybe hire more people and this wouldn’t be a problem

Fantastic experience: Love this gamestop. Workers are super friendly and always have a great recommendation.

Negative experience: Selling USED ps3 controllers for almost twice the amount of a NEW one from walmart and amazingly refused to match the price. This is the 1st negative review I've ever written for anyone fyi

Negative experience: I got 3 dang headsets and they were all broken i do not recommend this ay

Fantastic experience: Very nice place to shop if you're looking for a collectibles pop culture-themed apparel like shirts hats bookbags. It's also cool place to buy collectibles action figures and toys. They also sell games lol.

Positive experience: Not really a fan of the place!

Fantastic experience: Pretty decent gamestop store I've been to a few of there preorder launches I was at there red dead redemption 2 pre order launch the store manager is a nice guy I made a mistake of buying the wrong console version if a game and he lemme return it no questions asked for the same game on a different console

Fantastic experience: All the newest games and gear, and good prices on used games and consoles.

Positive experience: Prices, selection wise it's good but they can't match Amazon which I know who can. But paying twice or more for something you can get somewhere else is why it is 3 stars not higher

Negative experience: This is one of the Gamestops that give the good ones a bad rap. Started off well enough and thought I was having a genuine conversation with the person that was working there. 10 minutes later it ended up just being a drawn-out setup to try to get me to preorder stuff. The selection of collectibles was awesome and I was thinking about getting one of the Fallout replicas, but this place just left a bad taste in my mouth.

Negative experience: They are charging $269 for a pre-owned system when you can get a new one for the same price.

Fantastic experience: Love buying my games here

Fantastic experience: Super helpful staff. Recieved a wrong power cable for xbox 360 and they went above and beyond to make sure I end up getting the right product. The two dudes who were working around 5pm today are the best

Fantastic experience: Great place to get games for a great price.

Positive experience: Good customer service

Fantastic experience: Excellent

Fantastic experience: You know The GamesStop is the Greatest.

Fantastic experience: Great place to find new game. The staff is very helpful too. Quite expensive but they have the latest game and they sell 2nd hand game.

Positive experience: Came in to purchase a game I already planned on purchasing. Their sales people are a bit pushy about trying to get you to buy the newest game out, which I was not interested in.

Positive experience: decent place decent people

Fantastic experience: Friendly staff nice assortment of accessories and games!

Negative experience: Went to trade in a system. Literally there for 30 seconds and they just started fee this fee that. Took my system and left. If they would have gone through their diagnostics and have me a summary at the end I wouldn’t have had a problem. Poor attitude, will not be back. Would rather just buy off PS Store. Sad because this was my main stop for games before.

Positive experience: Helpful

Fantastic experience: It’s a great store in Brentwood. Amanda is informative and polite. It’s the only store I go to for video games, controllers etc.

Fantastic experience: Great place to go for games and fun!

Fantastic experience: It's draem land you have everything there but not food

Fantastic experience: Very helpful staff

Fantastic experience: Great experience. Highly recommend to anyone considering investing in a system or game. Staff is highly knowledgeable and friendly. 5 stars

Positive experience: It's a gamestop

Fantastic experience: Game stop is a gamers, heaven friendly customer service friendly envierment.Good selection of games.

Fantastic experience: Great staff awesome suggestions for your playing style large selection of gaming goods

Fantastic experience: I went over having a problem with my laptop trying to load a movie and they were great when it came to assisting me.

Positive experience: Buy back sucks

Negative experience: Close friendly

Negative experience: Their computer went down while running my card. She ran it on the other one and assured me I wouldn't be double charged. When I called the store they insisted I wasn't double charged and if I had as issue to call corporate. I did. I never encountered an estimated hold time of less than 30 minutes. I will wait on hold, but not for 30 minutes for their mistake. I disputed with my CC company and it was taken care of promptly. Poor customer service from bottom to top.

Fantastic experience: Great staff and the games are never scartched up or anything. Have been going to this same location since I was 10 years old and it never disappoints. Around the holidays I've noticed the have even more sales associates in the store to help out customers. Customer service here is just impeccable. Love this place

Fantastic experience: Perfect spot to trade all your gamer stuff in. Whether you want cash or store credit, it's the best offer. Especially if you are a pro member. This is my first choice. Plus the staff is so helpful. Each one of them know all different types of games. So when ever you want to try a new game or get into games; this is the spot to go.

Positive experience: Too pricey for used items. Better off just buying new.

Positive experience: Staff is friendly but game stop is overpriced especially with it's used selection. I gave it 4 stars solely on it's helpful staff.

Negative experience: I went here after work because I had a hold on a product. I got an email confirmation saying it was ready to be picked up. I waited in line and when I got to the register, they had no clue what I was talking about or where the product was. They were unorganized and not helpful.

Fantastic experience: Great store! Had some technical difficulties when I bought a pre-owned 360 and the staff and management went above and beyond the "call of duty" to help me out. Seriously great customer service.

Fantastic experience: Employees treat you like a king

Positive experience: Great Deals, great place for used game and new stuff

Positive experience: The employee was very helpful! Took the time to answer all of my questions.

Fantastic experience: Best one in the Burgh

Fantastic experience: Great place

Fantastic experience: The staff are always on the ball and know the answers to your questions. Always have what I need and are never sold out.

Fantastic experience: Great knowledgeable team, good service.

Negative experience: Classic used game rip off outpost. I don't understand how this place has managed to stay in business with the advent of buying video games online, ebay, amazon, ect... True story by brand new game here for $60 was disappointed with it brought it back 60 days later. they offered me $5 dollars trade in. they sell that title used for $58 new for $60 but would only give me 5 bucks trade in. What's that called ladies and gentlemen? drum roll ... a rip off. If you're like me and you're sick of GameStop ripping us off let's boycott them I'll never buy from here again.