GameStop

Fantastic experience: i love this store so much the manager is a great guy and the employees is hard workers give them a raise also the store is very clean and customer friendly

Negative experience: Mike, the store manager, is extremely aggressive. and rude. My husband and brother went in to the store today, May 16th, 2026. Their sole purpose of being there was to buy Pokémon cards. My husband could not reach the ones he wanted, so my brother, who is 6'5", got them down. The manager was helping another customer at the moment, but also, he never greeted or acknowledged them when they walked into the store. The manager saw my brother get the cards down and immediately assumed he could not afford the set of cards. Not only did he assume my brother could not afford them, but because they were laughing, he assumed they were 'playing' with the cards. He came over very rudely, very nastily, and very aggressively, telling my husband and brother that "they shouldn't touch the expensive cards and that he is a grown adult that can get the cards down." My husband asked him why he was being aggressive, and he walked away. Needless to say, my husband did not buy the cards, and I'm on the phone with corporate as I write this. This was the second horrible experience that my brother has had with this man. My brother still bought something, which he shouldn't have. Very horrible experience.

Fantastic experience: it was the best GameStop I found a lot of Fnaf merch

Fantastic experience: Staff was friendly and helpful

Fantastic experience: went in for some pokemon cards and was met by Mike, the manager. very relaxed and knowledgeable guy, knows the store inside and out. the gamestops interior is really unique, given that some of the stuff is Mike’s personal belongings. it adds a nice personal touch, doesn’t make it feel as much of a soulless corporate entity like Gamestop usually is

Negative experience: I came to the store to buy Dragon Quest 1+2 hd because it says you have it in stock on the website. Your employee got it out of the drawer and showed it to me. Then refused to sell it to me because they need to "make sure they can sell it to me." The employee then came back and told me it was "his," apparently set aside for the manager to purchase at his personal leisure. I've been to a gamestop before, and I know preorders aren't held that long from personal experience. Your policy online states that those are held for 48 hours before being placed on the shelf. I also know you refuse to hold products for people calling over the phone, because I have asked and been informed of that. Do employees get special treatment, then? Why is a game being set aside for an employee and put on hold 16 days after its release? Buy it or don't. It is absurd that you refused me service for this reason. I hope that manager enjoys his purchase. I suppose it makes more sense from a business perspective to refuse paying customers service so your employees can get what they want. Those employees have to keep coming back, while I on the other hand can and will take my business elsewhere. Good luck with your bankruptcy, stock collapse, and shuttering stores. This long-time customer is out.

Positive experience: Typical GameStop

Fantastic experience: This is by far the best Game Stop location. The Manager Mike is very knowledgeable, professional & Nice. He treats my son nice who is special needs. I appreciate that and we will continue to shop at this location.

Fantastic experience: Top-Tier Service and Expertise! This GameStop might be on the smaller side, but the service is absolutely phenomenal. You can tell they've stepped up their security, which just goes to show how much great stock they must have. The employees are the real highlight here. They are super duper friendly and engaging—you can talk to them for hours about anything. They're incredibly knowledgeable and will take their time to help you find the perfect game that's right for you, never making you feel rushed. They're genuinely so nice, and it makes every visit a great experience.

Fantastic experience: I love the Edgewood Town Centre GameStop. Of all the stores I've been to, this one is my favorite. It always looks nice, it has nice displays, and it seems very organized. I always feel well-informed when I ask questions about new products coming in and what dates they would be available. The guy I usually see there, Mike, is very kind and helpful and I always leave that store in a better mood after talking to him, even if it's just to chat about how our days are going not just regarding products. After reading some of these negative reviews, I am shocked that people have had these experiences to the point where I almost don't believe them because my experience is always so drastically different. I felt the need to share my thoughts as well. (Sidenote: I didnt think this store even did card grading.)

Negative experience: Small shop with little inventory but I can live with that since I found what I was looking for. I have more a problem with the employee who wasn't the nicest person in the world. 2/5 due to the staff member.

Negative experience: These people are SHEISTY. My husband pre ordered a journey together booster box, paid for part of it up front. My husband waited months for this box, only to find out that they "didn't know what happened to it." One of the employees took his box and they did NOTHING to rectify the issue. The manager promised my husband he would try and set aside a destined rivals box...husband hasn't heart a word...what a shock.

Negative experience: Update 5/2025: This place has gotten way worse. The skinny guy who works there is very off putting. High strung and doesn't know what he is talking about half the time. New guy with a beard comes off as arrogant and badgers you and upscales all the scam services as noted in my earlier review. This location is ok. The problem with it is that its a small store with very little inventory. Your most likely not gonna find a game on release day here unless you preorder. The staff is usually pretty helpful. The manager is kind of abrasive though. I do have good luck finding harder to find amiibo here though. A pro tip here or any GameStop for that matter. Do not get the extended warranty for new items. Gamestop changed the policy on the warranty last year. If you buy a new item here and it doesn't work or breaks. They will not replace it with another new item! They will replace it with a preowned one. The warranty is a scam and the last few times I have been to this location I have encountered angry customers who did not know this. You would be better off just contacting the original manufacturer since they offer a year warranty anyway. Example: You buy a new Playstation 5 and you get it home and it breaks and then you try to return it. You will not get another new ps5 as a replacement. You will get a preowned console that could have been sitting there for months. Who knows how much it was used before it was traded in as well.

Fantastic experience: Was a great location to shop or trade at. Unfortunately, according to Google Maps this location has closed permanently.

Negative experience: Was calling to the store to get some information on a few products before heading there physically, the guy who picked up the phone was rude and hung up the phone on me as soon as i started talking, i guess he didn't like my accent or something, after that no one is picking up the phone anymore like i was being blocked or something, very weird situation...

Fantastic experience: Had to unfortunately make a return for something I had bought online at this location. They two employees working were very welcoming and helpful.

Fantastic experience: Very nice experience with staff

Fantastic experience: I was having some issues with controlers and they went above and beyond to make sure I got it taken care of. Much appreciated

Fantastic experience: I love this store the store manager is just the best

Negative experience: I just need if guys take xbox360 it's in very good condition has all the parts

Positive experience: I don't mind the store it serves its purpose. I really dislike that they neve answer the phone. I'm patient but that gets old.

Negative experience: Mike, the general manager at this location, unfortunately, provided me with the incorrect controller option for an insurance exchange not once, but twice. Instead of receiving a brand new controller as per my claim, I was given a pre-owned device, which was not what I expected. I initially came into the store after my order was canceled, and without informing me, he issued another pre-owned device. This lack of transparency and attention to my needs left me feeling disappointed and undervalued as a customer. As a manager, I expected a higher level of service and a more satisfactory resolution to my issue, which ultimately resulted in a rather unsatisfying experience.

Negative experience: My wife went in today to get an umbreon card promo and the employees were very rude. There were too concerned with playing thier Nintendo switch and acted inconvenienced that they actually had to wait on a customer that asked questions about inventory and prices on things, even going as far as purposefully telling her the wrong prices of items, such as a glaceon plush, they said was $45 when it's a 3 pack that includes it, that sells for $45. My wife said they were snappy and acted irritated over every question.

Fantastic experience: Pleasant staff helped me find what I was looking for at another location

Fantastic experience: Helpful very helpful.

Fantastic experience: Guy who worked there was really nice And helpful

Positive experience: Nice game stop, good staff

Fantastic experience: Everyone is so kind here. We can always find help

Negative experience: Horrible service

Negative experience: Tried to return an unused headset that was ordered through same day doordash delivery. They wouldn't refund me or give me store credit. No wonder I stopped shopping here 10+ years ago. Associate contacted manager who was useless. Avoid.

Fantastic experience: It good

Fantastic experience: My favorite place

Fantastic experience: Real nice and helpful staff.

Positive experience: It's a GameStop, you know what to expect.

Fantastic experience: Went into this store today... haven't been to a Gamestop in months and just moved to Swissvale recently. My 7 year old son, who has high functioning autism, was looking for eeveelution plushies. Unfortunately they didnt have any so he was walking around aimlessly looking for anything so as not to go home empty handed (the joys of parenting). The store manager and associate were so kind and nice to him, offering to answer all his questions and talking to him about old video games. I usually buy my games as downloads from the Playstation store but I had such a pleasant experience here with my son it has made me consider coming here for those titles I want hard copies of in the future. My son is why and misses a lot of social cues so it was really nice to go somewhere he could interact about a topic he likes and not feel weird about it.

Positive experience: They never have controllers I been calling them for the last few months and they still don’t have any.

Fantastic experience: Same old just like all the others been going here for years

Negative experience: They just don’t care about customers

Negative experience: Way to much pressure to join their pro program and add protection on the game I was purchasing. I understand they’re supposed to offer these to customers, but there’s a fine line between offer and pressure. Super toxic experience. The only reason I stopped in was because they were the only store in Pittsburgh that had NieR Replicant for PS4 in stock. Hate to leave bad reviews but I’ll probably stick to The Exchange for games.

Positive experience: Good

Fantastic experience: Great business, I like the stock too.

Fantastic experience: Great customer service, good knowledge about products. Very helpful!

Positive experience: Game controller not in stop and did not know when getting in

Fantastic experience: Great workers. Very helpful to us non gamers

Fantastic experience: It's a 5 but this guy that works there said I didn't have to pay for cod cold war after I pre order it and I have to lol

Fantastic experience: Staff is nice and friendly. Very helpful.

Fantastic experience: Helpful staff, called around to other locations to help me find an item that was out of stock

Fantastic experience: It's dope

Negative experience: They had rows of nintendo switch boxes. When I attempted to purchase one, told me they were out of stock and boxes were for display only. What?

Fantastic experience: Friendly staff!!

Positive experience: I was able to find the game that I was looking for

Fantastic experience: Best GameStop around Mike O! Really makes that place great to shop and trade at! His team is engaged in getting your video game and collectibles for you every visit!

Fantastic experience: Helpful staff

Fantastic experience: Considering the time of year I was there it was awesome

Fantastic experience: Helpful staff whenever I make an appearance here. They don't go overboard with trying to sell you something.

Negative experience: Terrible service. Came in to return a console I bought online per their 30 day return policy, the employee refused to accept it, saying their return policy is 7 days (not what their website says) and was extremely rude. She called a manager, who said do whatever you feel comfortable with? What does that mean? Don’t give me my money apparently. Told me to come back between 10am and 3pm on a weekday. Very practical. Thanks for wasting my time.

Negative experience: Place is garbage.....gamestop prints out ads and you go to the store they dont honor it...I'm not coming back to that store ever

Positive experience: Good service

Positive experience: Great for this hobby

Fantastic experience: Great place great prices

Positive experience: Games for the kids

Positive experience: The dude I worked with was hella nice and super funny!

Negative experience: Unprofessional staff. Called in to ask about trading in a system and it took 15 minutes of being on hold before I was helped. Then I drove to the store only to be informed that I would need a controller with the system to trade it in, something he should have mentioned on the phone, and then implied that I’m stupid just for not knowing to bring in a controller. This was the first time I ever visited this location and it will be the last. AVOID AT ALL COSTS.

Fantastic experience: The manager Mike and the assistant manager are extremely helpful and knowledgeable and have extreme patience they both need raises because it is a very stressful job and I would like to thank

Positive experience: Pretty friendly employees

Fantastic experience: Yes. Yes. Yes.

Fantastic experience: Great local game shop, with great customer service. They just made me a regular.

Positive experience: The employees were very helpful and generous to their customers.

Fantastic experience: The husband and our boys are addicted to the store lol.

Fantastic experience: Reasonable Games

Negative experience: Their games are often overpriced and they'll rip you off when you try to exchange or sell it to them. I heard that they're going bankrupt... serves them right if that's true.

Fantastic experience: Nice store

Positive experience: Friendly service. Decent selection.

Positive experience: They had most of the games i was loojing for

Positive experience: I usually don't review gamestop well. But once more the employees saves the day. Their employees are top notch. And truly care about your experience and how things are done. Extremely knowledgable and just really makes gamestop better by that. Although i still feel their are revenues that are better to get a game. Their employees makes the difference.

Positive experience: Not the best or worst

Fantastic experience: Great

Fantastic experience: It's a gamestop. Great people who make the establishment work...

Positive experience: What. Thanks for your help

Negative experience: Horrible...called yesterday to have a game reserved and they sold it smh

Negative experience: Horrible says closes at 7 but I get here its 6 smh

Positive experience: Good people and prices. My only complaint is that the trade in prices are bad. When I sell a game I will go to the Exchange

Fantastic experience: The Employees Jake, Tim, and Seth were absolutely phenomenal. They recommended me the best selection of games that I could enjoy while keeping my budget intact, and also shared their knowledge on said games. They are extremely friendly and make this store feel like a warm place to meet up with friends than simply a store. Thanks to them I will be sure to keep my business here, I had a magnificent experience! Keep up the awesome work!

Positive experience: Super nice sales person

Fantastic experience: This is where you can get all your gaming equipment

Fantastic experience: Greatest

Positive experience: Well stocked, knowledgeable staff

Positive experience: My Games spot go to

Fantastic experience: GREAT REWARDS AND GREAT DEALS FOR CONTROLLERS OR ANYTHING YOU NEED

Fantastic experience: Love this place for my gaming and points

Negative experience: Was not there

Fantastic experience: I got comfy Pokemon PJ'S and Monster Hunter... such a great day!

Positive experience: Smells like Subway next door. Sells video games.

Fantastic experience: Ok

Positive experience: These guys know their stuff.. and they are fun to shop with

Fantastic experience: The young lady that helped me was very nice, a lil shy, and very knowledgeable and helpful

Positive experience: Nice employees good prices but not enough games and not open on time

Fantastic experience: Cool ahs employees ...

Negative experience: Pricey I like exchange better more available there

Negative experience: Good selection