GameStop

Negative experience: worst experience ever went to trade in a console and got less for it because of a nail mark on a thumb stick crazy to me

Negative experience: Gamescalp

Positive experience: Decent for a small mall store, not a ton of merchandise to browse. I pop in for 10 minutes maybe, just to see if there are any deals. Update '26: Stock seems to have improved, and even the retro games section is expanding. They sell more anime merch than in the past, definitely diversified their offering to compete with Box Lunch, Target, and similar. Could probably display t-shirts better.

Negative experience: Guy didn't have what I want. Pittsburgh is always inconvenient.

Negative experience: This place is an absolute joke. Went there tonight with trade ins and she ignored us for the first couple minutes and then huffed when I said I had a trade in. While this was happening another guy came in with a trade in and she said “I don’t know why people feel like they should come in 30 minutes before close with trade ins” and proceeded to keep telling me my items were going to come up worthless in the system. We ended up leaving with our items because she kept telling us they were junk without giving us a real number. Will not come back.

Negative experience: I came in to buy a Nintendo Switch 2 console. The female cashier, I believe her name is Brandi, made me so unbelievably uncomfortable during my 10 minutes in the store. I asked if they had the console and she said yes then proceeded to ask me if I wanted any additional accessories for it. I said no, as I already have some and did not want to spend more than the 500 I was already spending there. She insulted my intelligence for my age and continually said she doesn’t understand why I would make these decisions because they make no sense. After telling her no thank you to all of the products and memberships she offered, she would not stop. It was absolutely inappropriate and I will not be making any of my previously planned purchases from there because of Brandi. These employees need to learn how to take “no thank you” as a response instead of being rude and insulting. It was wildly unprofessional and inappropriate.

Negative experience: I went here with my friends today and had an horrible experience. I asked for the price of a backpack and had to ask multiple times before given an answer. I was told to wait for the employee to check but the employee was endlessly talking to another customer, even though there were others in line. Me and my friend who were going to purchase something had to leave because the line was not moving at all because this employee would not stop talking. The employee was named Damon

Fantastic experience: Very knowledgeable

Negative experience: Absolutely rude. No customer service what so ever. No one in the store. We walk in and no even a "hi, can we help you" nothing. Employees were just texting and chatting like they don't have a job. Do better.

Negative experience: My favorite mall store as a kid but my review isn't about the employee or manager that work here but the GameStop corporation and name as a whole and give consumers the knowledge they need when shopping here CHECK YOUR RECEIPTS! This is a photo of an internal training document encouraging employees to automatically add warranties to all available items when you make a purchase. This leads to customers purchasing warranties they didn't realize were optional. It's a pretty scummy practice and remember always be checking your receipts!

Fantastic experience: I stopped by the GME GameStop at South Hills Village Mall, and honestly, it was a great experience. The store is well-organized and has everything you’d expect—games, consoles, collectibles, all of it. The staff were super helpful, too. I asked about a game I couldn’t remember the name of, just described it as ‘something with dragons,’ and they immediately knew what I meant and even gave me a couple of suggestions. It’s not just about the products; the vibe is great, like they actually care about gamers. Whether you’re a hardcore gamer or just grabbing a gift, it’s definitely worth checking out. Solid spot.

Fantastic experience: Since the other gamestop in bethel park closed, this one has become more popular and cleaner looking. The staff is friendly and helpful when they're not super busy ringing out customers. Happy to see that they've started including new products, I'm curious of the quality of the gamestop branded products, but I hope they aren't cheap trash. Gamestop could be the last bastion of physical gaming, let's hope they don't fumble the bag

Fantastic experience: Grant was amazing. Full ofknoqledge and welcoming. Great store

Fantastic experience: Great store selection

Negative experience: The store hour says 10- 8 I’ve just been there around 10:40 the gate was closed

Positive experience: I would give five stars because service is wonderful However the last couple of times we've been there long before they're supposed to close, they are closed Seems like a wasted trip

Negative experience: Store site says it close at 8 and I was there around 5:30 and the gate was already down and the lights were out.

Negative experience: rly expensive

Positive experience: Came in to buy a Nintendo switch pro controller, found one used. Dude working there wasn't very well versed in Nintendo stuff but was very nice and cool to talk to.

Fantastic experience: Knowledgeable and friendly staff.

Fantastic experience: Good price on games and good service

Fantastic experience: The food here was exceptional. The only problem is they kept biting me. Games? I think not?

Fantastic experience: Very clean. Great selection of video games.

Positive experience: Always like stopping by here to see what they have in.

Fantastic experience: Great staff very polite

Fantastic experience: Everything you'd come to expect from a Gamestop -- employee was friendly and didn't try to pressure me with pre-orders or anything. I'll definitely be returning because of this.

Fantastic experience: Best gamestop around... now that bethel park one is gone. It took some of the good ppl to this mall one. Helpful staff always! Will be back. Again and again!!!!

Fantastic experience: Nice but stock was super low and workers were so polite

Fantastic experience: Variety of games

Fantastic experience: Emily was great.. She was most helpful... Over and above.. She is definitely a people person...

Fantastic experience: Great item selection, friendly service associates

Positive experience: Decent GameStop, no better or worse than others I've shopped at. Some of the employees are very friendly and helpful, while others don't even acknowledge you when you walk into the store & spend 15 minutes. Some of them are more interested in their personal conversations than walking up to a customer and seeing if he or she needs any help. Like I said, that's only a few employees and not all of them.

Fantastic experience: Went in with my 14 y/o not a clue what he needed and he wasn't entirely sure either. The young man who helped us was enthusiastic and incredibly cool about our lack of knowledge and helped us figure it out quickly. He was so sweet. Wish I'd caught his name.

Fantastic experience: Super cute store, my son and I go there a lot. He loves videos games, sometimes we go just to look around. Super nice workers too.

Fantastic experience: Great Prices and Sales in combination with their rewards program. Great Customer Service very helpful!

Positive experience: Great selection of new and used games. Love the location in the mall.

Fantastic experience: Nice employees at this location.

Positive experience: Nice store. Selection wasn't as abundant as others but still found what we were looking for

Fantastic experience: Video gaming

Fantastic experience: Great service, This one young man with a Deadpool shirt was so nice he should get a raise!

Fantastic experience: I get all of our gaming needs from Game Stop have to get myself a handheld game system too looking into a Nintendo Switch I want a blue one.

Fantastic experience: Nice staff. Great place to go to pick up older used games that you miss from years gone by

Positive experience: Lots of stuff

Fantastic experience: GameStop. Good place to find used games. Staff is always friendly. They need more midnight release parties!!!

Fantastic experience: The manager was short but very helpful , he seemed to know a lot about the current deals and products . I believe his name was Ron or Roman..something like that .

Fantastic experience: Granddaughters go here, I usually wait outside

Fantastic experience: The Great place for Games !!

Fantastic experience: Great employees, nice selection of different items beyond video games

Fantastic experience: Got the game my daughter wanted thanks team keep up the good work

Fantastic experience: Great selection of games and accessories.

Negative experience: No Xboxs or Playstations of any sort

Negative experience: Empty

Positive experience: Standard Gamestop, nice staff and good selection.

Negative experience: Very frustrating how they display items on the shelf, but don't have them in stock. I tried to search for 6 different items sitting on their shelves, none of which were actually in stock. Very misleading.

Positive experience: I like this location. Informative staff, well stocked shelves. Clean, nice sales associates

Positive experience: Pleasant employees made unpleasant by being forced to heavy upsell.

Fantastic experience: Corrected the errors I was told when buying a game, hassle free help

Negative experience: Took my son to use his birthday gift cards, n NEVER AGAIN WILL I TELL PEOPLE TO GET GAME STOP CARDS... After taking 3 games to register only to be told they are out of stock, i questiones why the hell are the boxed displayed then. The guy said i dont know it store policy, i dont agree with it but it their policy not mine... Wont be shopping there again, gift card or not...

Fantastic experience: Helpful and friendly staff.

Positive experience: Seemed like your average gamestop. They still sell Wii games but they're honestly WAY overpriced ($40 for Super Smash Bros Brawl, for example)

Positive experience: They were okay I guess. They no have no games haha

Positive experience: Management doesn't stock store well, so not much variety compared to their "pretige stores" but I like staff at this location more than those ones.

Positive experience: Decent store but rather small. Ok amount of inventory

Fantastic experience: Very clean, helpful employee, was able to find what my kids wanted.

Fantastic experience: Had an awesome staff! The lady that helped me, answered every single question I had about the Nintendo Switch. It was very clear that she enjoys helping customers find games that best fit them. Wonderful experience- definitely will be back :)

Positive experience: Very friendly and knowledgeable workers. Huge selection of games and memorabilia. I go here all the time for my gaming needs.

Positive experience: It was ok

Positive experience: I bit overpriced used games, but amazing customer service and wide range of gaming gear and items

Fantastic experience: They are awesome people helpful

Negative experience: the manager told us to leave because we picked up a suction toy when we were just standing there

Negative experience: The manager looks like she has cotton candy on her head and she kicked us out for nothinf

Negative experience: the manager told us to shew as if we were dogs

Fantastic experience: The employees here were really nice when I went in store. I’ve been buying video games for the last 20 years and as the video game industry has been evolving, so has the sales tactics. Sometimes when you walk into a GameStop you’re greeted with “Wanna sign up for a pro rewards card” Etc.. before even saying hello and always pushing promotions down your throat. When I came to this GameStop, I was picking up Zelda: Link’s Awakening on the Switch. Needless to say, because the employee took the time to actually have a conversation and was not pushy, I left with 3 new switch games, a pro membership and preordered the Pokémon sword/shield double pack. I’ll drive here for games from now on.

Fantastic experience: I went in to test some controllers for my kiddo and found the staff extremely helpful! They demonstrated the difference in controllers and how they have alternate styles for small hands. Good job!

Positive experience: Games are super cheap, but if you buy special edition they just give you the normal one

Fantastic experience: This particular store is fairly well stocked, it's clean, and the merchandise is kept up. The employees are always courteous and professional. I have yet to see anyone slacking off. It's a great store! I love coming here!

Fantastic experience: Lots of games and friendly workers

Positive experience: My kids like this place

Positive experience: Great Selections of video games and consoles.

Negative experience: Go to the Gamestop on 88 instead. I've been talked down to by employees at this store and been told why the games I like and play are bad and being judged for my preferences. Also, while checking out the employee says, "Oh, you have a deal, but you don't have a switch", which I responded that I do have one and then says "Well, we don't have the controller in stock anyway". I didn't even know what the deal was and the employee didn't bother to tell me either (wish I remembered the employee's name). I've had a few other bad experiences here and I do not want to return.

Fantastic experience: I've gone in game stop at both locations near me, the mall and in bethel park, both have great and friendly staff, they've always gone the extra mile to give me info, kindly explain things and offer promotions as i am usually buying for someone else and I don't have a lot of knowledge on gaming. Five stars! Check out their deals, especially around black friday-- some of their prices even beat Walmarts!

Fantastic experience: I like Gamestop for the new and used games. Nice action figure collection.

Fantastic experience: Very resourceful staff that both recommended games while not pressuring me into buying. Great staff and service.

Positive experience: It's okay for merch/toys/clothes or new games. Used games are a mixed bag (either a great deal or wildly overpriced by literally any standard), and console accessories you're better off just buying online, you'll get the same or better quality for half the price (sometimes literally the same product for half the price), and you can see reviews instead of hoping that an employee has experience with the product you're asking about.

Positive experience: I couldn't decide which game to buy, but with some guidance from the staff I was not disappointed with my purchase. BEEN SNIPING GERMANS ON BF5 LMAO

Fantastic experience: I really like this location. Sales associates are very helpful. When I ask about something which is out of stock, they are willing to find it by calling other stores in the area or checking online.

Positive experience: Not always the best selection, specifically amiibo, but the staff has always been very helpful.

Fantastic experience: Employees are very nice and helpful and really awesome. They helped us a lot finding what we needed.Mia(10yrs)

Positive experience: Great deals but terrible customer service.

Fantastic experience: This Gamestop is situated directly in the mall, it has a convenient location for someone already at the mall. The store is filled with your major games, used games and consoles. It fills all the boxes on my checklist when I imagine a Gamestop. The thing that makes my rating higher than normal for this location is the staff held within. The staff is friendly, informative, and knowledgeable about the products they sell. I know that the physical media ship is sailing, but I would take a chance to stop by if you're in the area.

Positive experience: Rude staff, bought a used controller and it was broken

Fantastic experience: Great selection

Fantastic experience: Brandon rules!!!!

Positive experience: Rip

Fantastic experience: Knowagable staff and wide viarity of games and gaming memorabilia.

Fantastic experience: Perfect.

Fantastic experience: Alot of games

Positive experience: They there products.

Negative experience: Man what an experience, declined a held item from there app, was on hold for 30minutes only to get disconnect. The sales representive (DJ) that assisted me and answered the phone declined my hold with several units available. The representative lied and furthered judged me based on my selection of games and items i traded in. The Representatives pushed their "not free program" and after declining 3 times he called me an idiot for not accepting the offer. Almost every experience I have a gamestop is a poor one and I hate the idea of going back. (New can of worm I called another store for a check list on items to bring with trade in on a console and they forgot to mention HDMI, Controller and the mini cable to get full value)

Fantastic experience: Friendly and very helpful. Good employees.