GameStop

Positive experience: Low selection and seems to have the same stuff whenever I go. Otherwise clean store and has helpful staff.

Negative experience: Dude with the dumb lip piercings got mad at me when I didn’t sign up for whatever they push on you and started to tell me a story I never asked to hear when I tried to respond he ignored me and started talking to his coworker ignoring me

Fantastic experience: Super helpful

Negative experience: Ethan was the most useless tool there.. I felt bad interrupting his day to ask a simple question about something I wanted to purchase

Negative experience: Bought a used PS4 in 2025 for 185$! (500g) I lost the receipt to return it because I'm done with the games I used. And what's crazy is the best they can do is 35 dollars store credit or 28 bucks cash just so they can resell it 185 again?!?! You guys are crazy and worse than my local pawn shops that's insane

Negative experience: My husband, my daughter, and myself were in this store and planning on buying some things, but changed our minds when a girl with green and black hair was loudly reprimanding the other employee about the store being left a mess from the day before. Both my husband and I have worked in retail and in supervisor positions and we both wanted to say something about how rude and tacky it was. So we put down our items and left. It was by far the most rude thing both of us has ever witnessed. Wait until your store is empty and talk quietly. The whole mall doesn't need to hear it.

Negative experience: ONE STAR WORKERS PRESSURED ME INTO GETTING A WARRANTY ON SOME WII GAMES AND THANK GOD I DID THE GAMES DIDNT EVEN WORK. WHY HAVE IT ON THE SHELF IF IT DOESNT WORM

Negative experience: Called and asked if they had a switch 2 Mario kart bundle left, they said yes so I said id be there in 30 minutes. Got to the store 25 minutes later and they said they sold the last one over an hour ago…. Very upsetting staff told me to just buy the console and the game for an extra 30$ which is literally why I called

Negative experience: Not a good first impression. I walked into the store to browse (nothing specific) when the manager walked out from the back room and yelled “Hello what are we all looking for today?” There were about five customers in the store including myself and no one was sure who she was speaking to. Another customer politely asked “I’m sorry were you talking to me?” To which the manager replied, “you’re all in my store right? So I’m talking to anyone in here. Anyone in here right now obviously came in for something so what can I help you with?” I didn’t find this very professional so I decided to leave and so did the customer who had just been yelled at. I didn’t catch the employee’s name but she has green and black hair and has a real attitude. GameStop used to be such a friendly place, what happened?

Negative experience: I don’t leave negative reviews and stopping by this GameStop wasn’t my idea today but Jami gave us the most memorable experience in the worst way. My boyfriend tried to purchase an item and was told by Jami to “not take anything off her wall” due to an event….we were the only people in the store. When we questioned why, we were completely denied service….coincidentally, I went back an hour later by myself for the same product and she sold it to me just fine, but limited the quantity on the item that is NOT a new release and refused to explain why even though her own companies policies mention nothing regarding quantity of the item in question…for context, I wanted 3 surging sparks packs for a loved one who enjoys opening card packs…she raised her voice and said “you get 2” before I even finished telling her what I was looking for…I’ve contacted GameStop corporate, westroads retail management and actually spoke to an employee at a neighboring location who kindly verified my understanding of policy and mentioned “that sounds like Jami”. I’m sure management at an already dying mall isn’t going to appreciate hearing a retailer denying service to a paying customer.

Negative experience: I hate giving negative reviews. I use to really like this location. I do not like going in to this location anymore for various reasons. It really feels like they have started to kick out their male counterparts. It is practically a clam fest in there. Not to mention one female talks about her period and other issues frequently. I cannot bring anyone in their under the age because I worry she is going to say something inappropriate. The "Manager" has a very rude complex and rushes people through their purchases. Does not interact with others. She is always huffing and puffing too... Even made a friend sign up for a membership because she could not remember the correct number to her current one. I miss when Chris and his team worked there. I have started to just order online at this point. Going here is NOT worth it.

Negative experience: Horrible customer service. My location closed so this was the location my pre-orders were sent to. I called both the location to cancel my pre-orders because I am not willing to drive 2 hours just to pick up preorders corporate came up with a solution but both Travis and his manager refused to help. They only want me to come in the store to cancel the pre-orders. His managers name is Jess who also refused to do anything to help

Negative experience: i really didn’t want to be this person making a bad review online, however, i was very much scammed at this location. i got three video games as a christmas gift that were purchased 11.30.24. one of them didn’t work and i didn’t want the other two so i stopped in on monday and i told them that in hoping to exchange the two games i didn’t want. the manager told me it was over 30 days since they were bought and i couldn’t return or exchange them. i tried to tell him the original receipt said games bought 11.15.24-12.24.24 were eligible for return by 1.18.24. i didn’t get to tell him that because he cut me off. i was then told that i could do a trade in and get significantly less money for them. thinking i was the one who was in the wrong, i did the trade in and got almost 5 dollars back. i really wish i just took all 3 games and went to a different location because maybe then i would’ve had the chance to get different games instead because i would’ve been listened to.

Negative experience: I came in just browsing for games like usual and decided I'll get another game system and my experience was horrible. I met a lady named Jami who game me attitude the whole time and was pretty much trying to force me to buy stuff I didn't want. I would ask about something and she just made me feel like I didn't belong and that she didn't even care. And when I simply asked why she had alot of attitude, she said I can leave whenever. So I did. And I will not be coming back. I dont want that kind of customer service, nor do I want any friends or family to have that kind of customer service

Negative experience: Idk what’s up with the girl at the front but her attitude is not it. My husband came in to trade his PS5 and this girl told him to mind his business when she couldn’t figure out why it wouldn’t charge the controller. She also was not aware of a PS5 bundle going on in her own store, he had to pull it up and show him for her to believe it after he said another store just told him they had one. Overall she was rude for no reason and didn’t know how to do her job and work with the customer.

Negative experience: On 12/26 at 5:20 PM, I visited this location to trade in my Xbox One S. When I explained that I wanted trade-in credit for the system, I was immediately told that, in its current condition, I would essentially have to pay them to take it. The customer service was shockingly unprofessional. Instead of explaining what was wrong upfront, I had to press them for an explanation. Only then did they inform me that I needed the HDMI cable and controller to complete the trade-in—something I had not been aware of. Rather than simply communicating this policy, the cashier treated me as though I was foolish for not already knowing it. Before I could even respond, the cashier launched into a condescending analogy, saying, “If you were giving this to your neighbor, would they be able to play it?” I understand how a system works, and I am not a moron. I simply didn’t know those items were required for the trade-in. Instead of helping a customer who was clearly willing to go home and retrieve the missing pieces, the staff chose to belittle me with unnecessary commentary. Their dismissive and condescending attitude is unacceptable. I will not return to this location and would strongly advise others to avoid it. If I’m missing an item, tell me once and let me leave to retrieve it. Don’t stand there repeating the issue like I’m incapable of understanding. Customer service should focus on assistance, not on making customers feel small for not knowing store policies. Update: Went to the location on 72nd and Dodge (literally an hour later) and was met with incredible service with no issues. Would highly recommend going to that location in lieu of this one.

Fantastic experience: Good Costumer service.

Fantastic experience: Nick is a great asset to GameStop. Introduced himself as we entered the store. Helped with all info on playing cards which not every employee knows. Will be going back, and getting cards graded because of his assistance.

Fantastic experience: I use to love going to the one on 72nd by Dodge. However, I do not like going there anymore. I consistently feel uncomfortable. Though, going to the mall location has been a blessing! I met Nick a few months ago at this location and he helped me really dive into some of the games and questions I had. I was not confident in the games I wanted to purchase, I have some issues with my hands, but he made me feel very comfortable and suggested some great resources! I recently stopped by to look at some of the new stuff and was pleasantly surprised to have seen him still working there.

Fantastic experience: Great customer experience. Nick was a great help grading this Blaziken from 2004. It is nice to have a card immortalized as "Loved a little too roughly" PSA 1/10. I've only been to this store 3 times, but each time the employees know what is in stock, know what games are good, and are genuinely excited about new releases. 5 stars.

Fantastic experience: Maddy is a legend, will be coming back. :)

Negative experience: My trade in values were lower than they should have been. I then bought an Xbox controller. It was new, but the back of the box had two big holes. Never coming back to this location again.

Negative experience: Got a game stop working half way threw wouldn't let me exchange it

Negative experience: Went in to buy an xbox series x and a PS5 and would not let me buy the PlayStation because I wasn't purchasing extra accessories and the company does not make money on the PlayStation alone with its Factory bundle. Total waste of my time will not be shopping at this Gamestop ever again horrible experience. I figured any kind of sale would be better than nothing and that's what they got nothing took my business to Best Buy where I wasn't questioned about buying what I wanted.

Fantastic experience: I wanna thank Emery for letting me open and try the video games I had in my bag before choosing which ones I wanted to take and also for accepting my coupon for the free ps5. Im just glad hes able to spot the criminals shoplifting and driving prices up for good people like me who shop there.

Negative experience: Don’t go here !! If your Hispanic or black you will get profiled.

Negative experience: You let your employee touch a young girl who did nothing and search her. Trash actions for a trash company

Negative experience: racially profiling staff is bad nono

Negative experience: Do not bother with this GameStop. Go anywhere else because the employees seem to think that profiling and racism is an acceptable way to run a business. Emery is an example of the worst kind of delusional employee that thinks they own the store and can harass people for no just cause. Embarrassing.

Negative experience: Sad that gamestop has gone down the drain quickly by employees like Emery. Gamestop use to be the place to be. I remember when it was gears of war was the big thing and having midnight launches. Great way to bring communities together to celebrate something we loved. SMH do better gamestop

Negative experience: It is disgusting how your employee Emery (699019) profiled and then put his hands on a minor. The treatment of indigenous people here is truly foul. Do better to hire ethical workers at your stores GameStop.

Negative experience: Emory is a mark

Negative experience: Their employee “Emory” board, is ignorant and treats people like trash. I’ll never give them my money

Negative experience: please fire Emery 699109 , he refused to sell me the new call of duty because of my skin color

Negative experience: Emery is the absolute worst person I have ever encountered or had the displeasure of knowing. He is extremely rude, unprofessional, and incompetent. Will NEVER shop here or another Game Stop ever again.

Negative experience: Emery is the definition of disrespect and danger on a business, this young man needs to be fired. Management do your job and take accountability.

Negative experience: The employee Emery is bad for business. He rolled his eyes at me. Fire him now

Negative experience: Don’t go here if your a bipoc they do not follow store policy and will racially prodigal you. Bipoc are not safe in this space and should look to use another store. They should give staff anti racial profiling training to prevent further harm. Quite safe and upset w how the staff treat customers especially staff member emery who should not be working in customer service so unprofessional….

Negative experience: I was here with my son and an employee there, Emery badge #699019, became hostile and called us racist slurs, I wont repeat here, after asking about preordering a game. He clearly has some mental issues but that is no reason to treat people like this and act in such a manner. I will not be shopping here & I'm telling everyone about my experience in Omaha WestRoads Mall Gamestop.

Negative experience: Emery totally ruined my whole experience.. Walked in with $10,000 to get gifts for my family as a stockpile for early Christmas gifts.. Emery stated that the money probably isn’t real cuz I’m Hispanic and “you people” probably can’t make that much money without stealing it or making it.. Wth kind of person you have working here? Absolutely terrible experience cuz of Emery.. I hope no one else has to experience his racist service..

Fantastic experience: Emery did the right thing. Give that boy a promotion.

Negative experience: fire emery.

Negative experience: Not a safe place for minors. Emery works here and likes to get in their business. Do NOT shop here or at any GameStop until he is fired.

Negative experience: Emery is a terrible employee. He harassment a minor child and accused her of stealing with no proof. The fact that he put his hands near that child is disgusting.

Negative experience: As long as Emery 699019 is working there I would avoid at all cost. He seems to like to search female minors for no reason.

Negative experience: Store closed during business hours with a handwritten paper on the door saying “left for lunch, coming back in 30mins” after waiting for them to open again, Emery didn’t show any interest on helping me with what I was looking for. It’s been 3 weeks since then but I recognized Emery from the tiktok and I just wanted to share my experience at that store

Negative experience: The employee Emery badge number 699019 came up to a minor without her mother present to search her bag then called security to kick them out after finding NOTHING. Is this the kind of behavior this store supports?? How terrible! He then proceeded to swear at the mother when she asked him to apologize to her and her daughter, if this is how GameStop allows their employees to act then no one should support such a business!

Negative experience: emery needs to be fired for the way he treated the 14 yr old daughter and her mother. FIRE HIM

Negative experience: Employees here are clearly on a power trip .-. Met with Emery a few days ago and was feeling incredibly profiled by his behavior. Couldn’t make it to the register without constant questioning if I was going to buy something. When I finally told him I was just browsing security showed up trying to search my bag .-.

Negative experience: Emery 699019. It is unacceptable to be racially profiling against anyone! He had no right to search an underage indigenous girl. I also doubt he "Owns" that business so he can't go saying he can do whatever he want! Do you have any control over what your employees are doing? He should not be able to work there anymore!

Negative experience: Emery thought because a young girl went into the store that gave him the right to put his hands on her and search her like she was a criminal. This employee needs to keep his hands of children

Negative experience: Very unprofessional RACIST staff

Negative experience: Emery nuff said

Negative experience: 699019 Emery, Has a problem with power tripping. and racial profiling. he has no problem with getting into a child’s personal space & physically searching them with no parental supervision/consent. that’s not his job. horrible customer service.

Negative experience: The kid working was stoned.

Fantastic experience: They were very helpful in getting me the games I was looking for

Negative experience: If I could give no stars I would. Terrible place. I knew I should of listened to my gut. Bought a brand new Xbox power supply cord and used it for 3 months and its broke with a red light. Should of listened to the reviews. This place is honestly a scam because no returns is ridiculous. I shouldn't have to worry about a brand new product breaking. I'm not one to complain but come on.

Fantastic experience: Store stocked well. See Dez. Knowledgeable, friendly, spirited.

Positive experience: Slim on options but found a gem

Fantastic experience: Wonderful store

Negative experience: Terrible customer service

Fantastic experience: Great employees always friendly shout-out to Dess she is the best

Fantastic experience: The service is always friendly and helpful.

Positive experience: They are up to date with games and items for systems or controllers, an with a good variety of old games.

Negative experience: Rarely have the funkos I need. Low stars due too the fact that it's in westroads mall, tucked away. Very limited selections.

Negative experience: No cameras

Negative experience: Horrible customer service by Andra or Andre at the west roads mall. I had my autistic child with me doing a simple exchange. Instead of the store manager is what he says he was being knowledgeable about their return policy, he was rude and never helped me. I had my receipt in hand with a NEW product I purchased 3 days prior that did not work. When I express that they did not work and we wanted to get a new pair he said because they were open we could not return them. We wouldn’t know if they work if we don’t open the product right? Had to call another store in out in Bellevue to get my return which they helped me without any issues. Andra or Andre whatever his name was should not be working for Game stop I like many other paying customers should not get treated without respect. Worse service ever and will not be shopping at this location again until Andre or Andra finds a different position or get better training at customer service. Customers are the reason he still is employed, if we don’t purchase business won’t run. I will be reaching out to who the real store owner is and filling a complaint.

Fantastic experience: Stop by here to buy some Nintendo DS games for my daughters. The employees were super helpful.

Fantastic experience: Kid knew his stuff, was quick to help, honest, and didn't try to upsell me just because of something being more expensive and new. Definitely not going to go anywhere else for games or consoles, trade in was actually fair for the condition and market value!

Fantastic experience: Such kind service from a lovely lady who knows her games! My niece and nephew loved their presents! Thank you!!

Positive experience: Buen lugar para encontrar video juegos a buen precio

Positive experience: Nice staff with good customer service. It does smell like body odor really bad in the store though, and I didn't appreciate the warranty for scratch protection being added automatically to the total without being asked.

Positive experience: Very nice people

Positive experience: Always like going into gamestop and my neice wanted to stop in

Positive experience: Not to big but has everything you would want. All compacted so sometimes it's hard to get stuff in back shelfs and it gets cramped

Fantastic experience: Was great, staff member was so friendly!

Positive experience: They were friendly and they had what my son needed

Fantastic experience: Finally got a ps5 lol

Negative experience: All the same. Boring.

Negative experience: Rude customer service ruined the experience for me. If you can go to another game stop do it because this one isn't it.

Fantastic experience: Best video games ever

Negative experience: 10:30 on a Monday not open, hours said open at 08:00… Someone need to update time if not open.

Fantastic experience: Always fun to buy here!

Negative experience: Site and app says opens at 10 no one there checked front door to see if there was a note or sign for later hours , did not see anything waited for a half hour finally someone shows up , but then a private party enters as I am walking up and I am told it will be another hour before they are open I am not mad about the party I am disappointed there was no note or anything indicating a later open for customers.

Negative experience: Too many good Gamestop locations to waste time and business at this one. I’ve been there before during the week and did not have any issues. The weekend is a different matter. “Prestige” member Anthony was rather rude and snarky not just to me but also to the less experienced employee he appeared to be training. The store also commits the sin of opening “new” games and then repackaging them in used/beat-up cases as new. I got home only to find that one of the “New” games has a tear in the case. Sucks for collectors like me. If the game has been opened and handled by store employees it IS NOT new. Why pay full price here when I get an actual copy that is still in shrink and untouched for $5-$10 cheaper at Wal-Mart? To make matters worse, the employees kept trying to upsell me into the Power Up Rewards program. If you go to Gamestop I’d recommend a neighborhood store and not the crowded mall one.

Positive experience: Still holding in ps5 but nice place

Fantastic experience: Best place, and people for All your gaming needs

Fantastic experience: Manager was very helpful.

Fantastic experience: Good team

Positive experience: About as good of a gamestop as you will normally find. Selection was ok. Pretty small and compact.

Fantastic experience: Awesome place

Positive experience: Helpful and fun staff.

Fantastic experience: Good variety very helpful staff

Fantastic experience: I liked the inside of the store

Fantastic experience: Good prices

Fantastic experience: Had the exact game I was looking for, and brand new like condition for a used game.

Negative experience: Worst location to go for games or any help at all the guy didn't know what he was doing. I left and went somewhere else. Plus never try to get a job here because they will say your hired and never give you hours. Worst location ever it should be closed.

Positive experience: So cluttered

Negative experience: Store never answers the phone, normally claiming its too busy, its been about a week and still havent gotten games they offered to 'get' for me.

Negative experience: The guy that was working at 7:20 PM didnt know how to put instore credit on my account. Was not help at all. Told me to come back tommorow when his manager is in... wasted my time. Plus they dont answer the phone. How tall be open so long in dont answer the phone. Probably dont know how to handle that neither. So unhappy they need to close down