GameStop

Fantastic experience: Ryan was very helpful. He deserves a raise!

Fantastic experience: Very helpful and knowledgeable staff

Fantastic experience: I called and had a few questions about selling my pokémon cards. I talked to Matthew who was very kind and explained the whole process to me, he answered all my questions, and made sure I understood everything. Truly amazing service and I wish more people handled questions like Matthew did! He deserves a raise!

Positive experience: Difficult to find items and the employee was on the phone the whole time so I was uncomfortable asking for help. However, once I did, he was knowledgeable and very helpful.

Fantastic experience: The best game stop in Omaha!

Fantastic experience: Best GameStop by far! Staff is very nice, knowledgeable, and helpful. I’ve been here twice and each visit they went above and beyond. Will definitely be coming back! Thank you

Negative experience: if you’re not gonna be open the hours u advertise then change ur hours not everyone has time to wait on u

Negative experience: 3.00 difference between used price and new price for a game they probably gave someone 10.00 for and can’t open before noon? Really?

Fantastic experience: Came to send off some collectible cards for grading for the first time. Staff was awesome, supportive, and informative. Explained the whole process patiently. Wasn't busy at the time, so I was basically in and out in no time. Will definitely come back if I come across more cards to grade. Wish me luck on my grading.

Fantastic experience: On the last day of the Member's-only "Pro" Sale, my GF and I drove out of our way to visit this specific location as they were the ONLY GameStop in the Omaha area with ANY Rockband games for the Wii/Wii U! Those games are/were Rockband 5, RB World Tour, and RB Van Halen. Their sale price on all used games was, "Buy 2, Get 1 Free." Well, a few days before this visit, I'd purchased the only other Rockband game (RB 3) in town at a different store. Usually, you have to purchase all 3 used games in a single transaction at the same store, but the employee was VERY understanding and provided us with EXCEPTIONAL customer service!!! Thank you again!!!

Fantastic experience: Quick service and knowledgeable staff, excellent shop

Fantastic experience: We came in about 15 minutes before closing Jeff is the best GameStop employee I have ever dealt with. I’m not a GameStop “person” Jeff has excellent customer service skills and even helped us save some money as well as get some benefits from our purchase adding the pro membership. I have been in multiple times and Jeff is the only guy id like to deal with at this location. He goes above and beyond and should be recognized for it. Far too many retail associates get passed over and not acknowledged. READ THIS JEFFS BOSS 10/10

Negative experience: On 11/18/24 I Placed an online order to pick up some items from this store, received the confirmation email, as well as the email saying it was ready. I got to the store and the employee working was more worried about her personal call than even acknowledging that I walked into the store. After 5 minutes of waiting she finally finished her call and I told her that I was there to pick up an online order. She said that she didn’t see any orders and that she couldn’t help me. I showed her my emails and then she called their help line or something and reaffirmed that there’s nothing that can be done. Then for some reason she started pulling the order and put everything I purchased behind the counter. I asked if I could take it now that it was pulled. She reaffirmed that I couldn’t have it. I again showed her the confirmation, ready for pick up, and even the charge on my card for it and she just shrugged it off and said sorry you gotta wait or call the customer satisfaction line. I have never dealt with such terrible customer service. If it’s not ready tonight, with hopefully a different employee working I will not be using GameStop again due to this situation.

Negative experience: Customer service doesn't seem to be any real priority. Two staff members working. One reviewing some document on the computer that she felt impressed to complete rather than cash us out. The 2nd employee, who'd been closely monitoring our visit, once we were ready to ring out, became immediately engrossed in returning product to the shelves without a second glance. Truly disappointing service. We will find another source for product..

Fantastic experience: Joe was friendly helpful and kept me up to date with new games and consoles n which would be a better recommendation.very awesome guy.Definitely back to purchase new console.

Negative experience: I am never going to any GameStop ever again, I purchased a brand new PS5 controller from there ( even though they’re more expensive there ) because of the ease of there protection plan, I went in today to exchange my controller out because the battery is dying faster then it should be and they tried giving me a used controller and trying to say that this is what the protection plan is, and if you don’t like it then leave. I called a couple other stores to confirm if this is true and all of them including the store manager Drew confirmed it after he cut me off and hung up on me. I will never go to another GameStop and I’ve been a customer of there’s for over 20 years and have already deleted my GameStop account that I have had for those 20 years.

Positive experience: Super helpfull staff. Store was tidy and organized

Negative experience: Very unorganized spent 10mins waiting for them to tell me they don't have psn currency gift cards. Drove across town to find what I need and I find out here you can't even use a gift card to buy psn currency or psn+. Waste of time and now I have a useless giftcard

Fantastic experience: Great place to find modern gaming

Negative experience: They seem to always be out of stock of the game I want

Fantastic experience: The best GameStop in Omaha.

Fantastic experience: Helpful and friendly staff

Negative experience: Rip off

Positive experience: Let me start with the positives. Best GameStop in Omaha, I’ve been going here for like maybe 5 or 6 years. They always are super clean and they are always nice when it comes to selling games and or consoles what be it. I can always count to find things I’m looking for and the pre owned games are always in good condition. They give pretty good value for things of course depending on condition. What kinda sucks tho is now they don’t carry older gen consoles like PSP and DS things anymore which I get. But also sucks if you have older stuff pretty much pre 2013 you can’t sell it. But still best GameStop in Omaha and I would recommend coming here. Just don’t try looking for older games/consoles.

Fantastic experience: Let me unpack so I can travel in my harley with my purchased items.

Positive experience: The guy working was pretty cool and fun to chat with while I traded in some stuff. There seemed like some false advertising going on with their buy 1 get 1 sale seeing as there was only 2 games to choose from.

Fantastic experience: Ask if I needed help as I entered. Found items I needed and also asked about others but they were outnof stock in the store. Was offered to have it delivered but declined.

Negative experience: Horrible experience. I will not waste time driving there passed 8 because they close an hour early every time

Fantastic experience: Great customer service and selection

Negative experience: I don't understand why gamestop has a website when nothing ever works and everything always comes late

Fantastic experience: Friendly staff

Fantastic experience: Staff was very helpful and got us what we were looking for

Fantastic experience: Fun stuff/gifts for all ages.

Fantastic experience: Always good vibes and great customer service when I come to this store.

Negative experience: No workers. Gone fishing sign in th door

Fantastic experience: Friendly, helpful and knowledgeable employees. Store is clean, not cramped and well lit so it's comfortable to be in. Decent pre-owned games selection.

Positive experience: Not the best for buying wii, ps3, xbox360, or older games sadly. However, they do keep up to date with newer games. The only downside is a lot of the newer games are more expensive. If you're willing to drop 30+ for ps4/ps5, xbox one, Nintendo switch games, etc. Then this is your place. It also depends if there's any sales going on, so‍♀️. It really just varies, but they have some pretty cool mario t-shirts on the rack at gateway

Positive experience: Everything pricey. Large inventory though.

Positive experience: I waited quite a while to get waited on but the gentleman was on a business call so I cannot complain about that he was helping another person

Fantastic experience: Very good customer service

Negative experience: Awful experience, went in on Thursday to get a refurbished ps4, they stated they didn’t have one and they could order us a new one. After multiple attempts to up sell us after we declined we got the game ordered, only to realize once we left that they did not purchase us the system we asked for but instead a system over $100 more. Didn’t even leave the parking lot before we noticed and went back in and they said they could not cancel purchase. Days later game is suppose to be delivered and wasn’t. We call fed ex who says GameStop didn’t put the right address we gave and that our game is on hold until GameStop fixed it. Not only were they unable to do their job correctly but management hung up on us as well saying she couldn’t help. Extremely awful customer service as well as work ethic. Worry more about what your customers are asking for and less about being money hungry. Will not ever return

Fantastic experience: Super nice employees, the store is clean, and it's always a great experience

Negative experience: I was told from multiple people over the phone at different gamestops that used ps4s were in stock at this location. I took a $30 Uber to the store and was told they never had any. The worker then gave me attitude when I told him what they said on the phone about having them in stock. Avoid this location. They will lie to get you to stop by.

Fantastic experience: Always has the best gamer merch exclusives.

Negative experience: Bought a refurbished ps4 slim from them and it doesn’t even work at all, after they said they tested it 3 times and it worked great. Waste time and money.

Positive experience: Got in got out. Help was nice.

Fantastic experience: i just want to know if they can fix xbox contollers that arent working right?

Fantastic experience: This is one of my favorite GameStop locations in Omaha. It is always clean, well organized and they always seem to have a great selection of used games. The employees are great and actually know what they are doing (how to apply reward certificates, make price adjustments, etc).

Positive experience: I Was Given The Wrong Disk, Nice People, But, Stuff Is Expensive To Be Giving The Wrong Item‍♂️

Positive experience: Typical GS store

Negative experience: Pretty sad no one answers the phone at this store.

Negative experience: Went in for the Thanksgiving Day sale of Xbox series, PS5 and Nintendo switch bundle deals that were advertised for 5-9 pm. After being in line for over an hour, the store manager came out and told everyone in line that none of the 4 advertised locations had any of the Xbox series x bundles, but they were told they could "substitute" the series s bundles. Seems like a bait and switch tactic. Probably won't be renewing my GameStop plus membership in the near future. It was pretty sad as almost half of the line dispersed after the announcement

Fantastic experience: Wonderful store with very helpful staff. I found more than what I was looking for.

Fantastic experience: My go-to place for games and Pre-orders. Amazing staff who will help you find things that your looking for.

Negative experience: For a bigger place they sure don't have a lot of stuff. Seems like a waste if space.

Negative experience: Closing down. Couldnt return or trade in my last purchase

Fantastic experience: Friendly and always helpful. Love coming to this Gamestop for our pokemon needs.

Negative experience: Pretty annoying nobody answers the phone at this location

Positive experience: Selection wasn't the best for what we wanted but fast courteous service

Fantastic experience: Extremely helpful and had what i wanted

Fantastic experience: Good prices and friendly, helpful staff. My son loves to go in and see what deals he can find on games and figures and being a member has perks he enjoys!!

Negative experience: GameStop has changed for the worse. They have all boxes for games out on the shelves whether they have them in stock or not. I took my son in to pick out games for Christmas and every single one was out of stock. No way of knowing that until you take the box to the counter. With the old system, what was on the shelf was in stock for the most part. So disappointed

Fantastic experience: Nicest gamestop around by far

Fantastic experience: Called in with a problem with unlocking pre-order content for a game I purchased from another Gamestop location. The associate, Adam, was very helpful and considerate!

Fantastic experience: Chris was amazing! Very helpful and extremely friendly. We were visiting from out of state, and he made sure our stop was worth it!

Fantastic experience: Every one is always helpful and knowledgeable

Positive experience: Watch for sales and price drops!

Fantastic experience: Always have new games that the other places dont have

Fantastic experience: I got new headset

Negative experience: Absolutely. Disrespectful. I went in on a normal day looking for a controller and I found a great one. When I was checking out, the cashier showed me a controller split in half and he said that if I bought the warranty for $5, that damage would covered under warranty. I thought to myself, “that is such a steal! I’m so glad that companies to this still today!” To my surprise today I went in to get my controller replaced after it had taken some minor damaging, and the lady at the register told me “We can only replace controllers that have buttons sticking or their sticks drifting, we don’t cover physical wear and tear.” Well how lovely, I have been cheated out my own money by the store that is supposed to be “For the Gamers”. I really don’t feel as if they respect their customers anymore, and you can guarantee that I will never step into that store again.

Negative experience: Every time I come here it smells horrible. It's the same employee every time. I understand "gamers" are not people friendly IRL. But you are in a customer service job, practice personal hygiene!. I will go out of my way in the future to go to a different store. The smell is that bad.

Negative experience: Customer service was terrible

Positive experience: People are nice.. prices are competitive. They tend to have some random, fun toys.

Negative experience: Went there today with my kids, they had saved up some money and wanted to get some games. We were there for about 5 mins when my youngest that is 5 needed to use the restroom. I asked the guy working there where the restrooms were and he told me they didn’t have one! I asked again in disbelief and he said no! Then I asked him what he used while he was working, then he told me he has a restroom for employees but not customers!!!! I had to immediately take my 5 kids to go look for a restroom, this store missed out! I will never go back there and spend my money at that store. Very poor customer service.

Negative experience: Traded in my PS4. Staff wasn't very friendly. They were just going through the motions. Gamestop in general seems to be changing into more of a gaming merch and toy store. It's strange going there now compared to how they used to be. 4 stars if the staff would just smile and make eye contact.

Negative experience: Really bad customer service

Fantastic experience: Great place to get supplies and games for my grandsons DS

Positive experience: It's a GameStop. The staff didn't seem as friendly as my regular location.

Positive experience: Nothing special. Staff is hit and miss. Some know everything, others know nothing so it's kind of frustrating.

Fantastic experience: The people are nice and if i need a game or an answer of some sort they will help.

Negative experience: Absolutely rude and unforgettable

Positive experience: Great selection

Fantastic experience: This game stop store was had amazing service and games! Everything worked out how we wanted it to. (This is random, but if you call this place, they will answer remarkably funny). The only thing that went wrong, and this isn't their fault, the reward phone numbers wouldn't work. This confused me, but perhaps I couldn't find the correct number. Thanks for the great service and for being patient with me!

Fantastic experience: Great place and people and a lot of selection

Positive experience: Pretty expensive for used games, and give you next to nothing for trade ins

Positive experience: Our usual go to GameStop. Store is clean and orderly and the staff is friendly and knowledgeable. Only draw back is sometimes they are understaffed and you may have a wait.

Negative experience: we will give you 1 star for it

Fantastic experience: Great for everyone

Fantastic experience: Love this store and love the staff that go there. I recommend this store to all gamers. I go here alot and love it

Negative experience: I purchased a Nintendo Switch on Monday Nov. 26th at the local store instead of ordering online so that the brick & moder gets credit for the sale. I asked the gentleman that helped me how I was going to get my $50 gift card that was part of the promotion they were running. I also explained that I wanted to get it soon because I wanted to use it on another promotion that they were having. He informed me that it would come in an email when it shipped. Received the Nintendo Switch & no email or information on my $50 gift card. I sent them an email & all I’ve received back is the “standard reply” thank you for your email. We will be in touch with you soon. Mean while I’m still waiting for a reply & now I’ve lost out on the promotional price on another item. I now wished that I would have just bought both products at Target and get the 5% red card discount.

Fantastic experience: Pretty big from the ones I've seen. Staff immediately helped me. I got a sick trade for an xbox one x, plus 2 new games!. So stoked to play on it!

Fantastic experience: I used to go to GameStop frequently, used games that are in great shape for less.

Fantastic experience: The only Game Stop I personally visit. Why? It's all about Drew! He's extremely knowledgeable and easy to talk to.

Negative experience: Not that great in terms of prices or selection. There's a bald guy who works here who always has an attitude and is just a jerk

Negative experience: we can give you $2 for it

Positive experience: Pretty good shop in Omaha. Overall selection seemed pretty good. We were looking for Pokemon items that seemed to be on clearance at other stores but they were not on sale here at all. Picked up soon Pokemon product and Five Night at Freddy plushes. The FNAF stock seemed better than most local stores. Employees were nice enough but also seemed more prioritized on stock items they received.

Fantastic experience: Great prices and good customer service. They'll help you get whatever you need.

Positive experience: This brick and mortar store is better than the smaller mall stores. Variety and selection are good and you have room to move around in the store. Staff are okay, but could be better with the knowledge of their products. Overall good selection, but some items are overpriced. As with most gamestops they had a poor selection of amiibos, but had a good selection of five nights at freddy's plushies. Will most likely frequent again if I need a specific gaming or collectable item if it would not be found on Amazon.

Fantastic experience: I have always had a great experience at this particular location whenever I've been there. Today we were looking for one item in particular and there was only one left in all of Omaha. I called and the employee I spoke with was very professional and gladly held it for us. We drove all the way from Bellevue to get it and spent a little more time looking around once there. All three employees were very kind and helpful. They made the drive more than worth it!

Negative experience: Way overpriced