GameStop

Positive experience: This is a great python go to. Some time there is only one person behind the register and the is a little bit of a wait(5-10 minutes)depending on what the customer is doing at the register.Also it depends on the day and time when it may be busy or not busy.

Fantastic experience: I wanted to point out that the worker Dan was able to assist multiple people in a timely manner while assisting with my big trade in. Had great conversations to pass time. Appreciate his work and effort and would go back to this location for any future help I need!

Positive experience: In a good location. Has a good number of gaming stuff choices.

Fantastic experience: I go to this Gamestop only as it is the best Game Stop in the Bay. The staff, Dan and crew, are very helpful. I go in to buy Pokemon cards all the time and the whole team at this GameStop always have a lot of patience, are very helpful, kind, and go above and beyond. I only shop at this GameStop and wouldn't buy my Pokemon cards anywhere else if it wasn't for the people working the store. There's like 5 workers there maybe 6 that I can say are all extremely stellar. If I can give them 20 stars I would! Go Dan and Crew!!!

Negative experience: I'm very disappointed on how the manager Dan and his team handled the situation. My order of Neopets Mini Game Collection got lost during the shipment. I'm a patient individual so I'm like ok. As long as its before my 5 dollar off monthly coupon expires, we're good. Even his team believes it will arrive before then. At March 31st, after waiting 5 to 10 minutes for service, the manager Dan told me my order hasn't arrived. I'm like ok, I ask what you can you do to turn things around. He said there is nothing he can do, but you can use the 5 dollars off on other games/merch we have. However, there is nothing I want. I feel like that one individual from the Wheel of Fish scene in 1989's UHF. At least one associate mentioned a 5 dollar off discount is serviceable enough for making me wait past the game's launch date. Despite the said associate told me the day after I cancel my preorder of Neopets due to planning on using the April 5 dollar off coupon for Tomodachi Life. I love Gamestop. Its my go to franchise for new and used games. Plus, this was my go to location for the past seven months. I get the fact that losing an entire shipment of games is an extremely rare occurrence. However, due to how Dan and his team poorly handled the situation and how they treated me, I refuse to shop at this location ever again.

Negative experience: This is the second time I’ve dealt with this absolute joke of a fulfillment process. I placed an order first thing in the morning, expecting it to be processed in a reasonable timeframe. Instead, I’m left hanging all day while my money is tied up, only to receive a notification hours later saying the item is "no longer available." Well, obviously it’s no longer available—you took eight hours to look at a screen! While your team was dragging their feet, people walking into the store were likely buying the stock right out from under my order. The customer service is nonexistent and the employees clearly have zero urgency when it comes to online fulfillment. If you actually want the item you’re paying for, don't bother using their website. They’ll just waste your time and give you a "too bad" notification at the end of the day. Get it together, GameStop.

Fantastic experience: Super Cool Staff. Very knowledgeable and Helpful. GameStop 4 Life!!.. ✌️

Fantastic experience: Decent used game selection, including some ps2 and Xbox titles.

Fantastic experience: Young gentleman working was very helpful, kind, knowledgeable. Store is clean, well stocked, easy access.

Fantastic experience: staff is very friendly, store is organized and clean. always great selections

Negative experience: The collection is pretty good and some of the staff are really super helpful. Avoid this particular staff member called Karan who is quite rude and never makes an effort to be friendly towards customers. Purchased games and he never keyed in the account details neither did he ask for a phone number as I am a member and eligible for the benefits. Any other staff barring Karan are decent and helpful. This guy is lazy and gets irritated when asked questions.

Fantastic experience: This GameStop is well stocked, opens early and has very friendly and helpful staff. I get to visit a few times a year and they usually have a great selection of pre-owned, retro and new games. Just really appreciate that they have earlier opening hours compared to a lot of other game shops.

Negative experience: Reached here on Saturday morning at 9, the store is closed. Please keep your business hours up to date

Negative experience: Do not send cards from this location for PSA. Cards were stolen and never trust this location

Fantastic experience: Called in to check for the switch 2 availability, they answered quickly and was ensured they have enough left, Went there and it was a relatively short line. 5 stars for being the only game stop in the bay area (trust me, i checked all) that has a switch 2 stock. The Store has an okay nintendo games selection with pre-owned games offer being the only thing worth your time if you are a Nintendo fan.

Negative experience: GameStop is supposed to open at 8 AM today and I’ve been waiting outside of the store for more than 20 minutes. The doors are still locked and gated.

Negative experience: Slow as hell! Got manager who just idles around No support for increasing line service. Want to buy a small item and stuck for more than 30 mins.

Positive experience: Switch2!

Fantastic experience: If your looking for customer service, Tony will take care of you. If it wasn't for Tony, I probably wouldn't have set foot in another GameStop.

Negative experience: La verdad si se trata de un lugar de vídeo juegos para comprar debería tener más variedad no lleno mis expectativas

Fantastic experience: Awesome staff that know their games and a good selection

Positive experience: $16 PSA grading?? Yes, please. Thank you. Edit: it's now $18. Might just switch to TAG grading for that price increase. Poor move by GameStop. Time to trade my GameStop stock for that AMC stock!

Fantastic experience: Good service and selection

Negative experience: They don't answer their phones, in person the service is terrible so no surprise there. Avoid at all costs.

Fantastic experience: Best customer service!

Fantastic experience: This review is for the guy that helped me out today, Thomas. I've been to this GameStop many times over the past 10+ years but today's experience was definitely one of the most pleasant ones (not saying there were any negative experiences). I had brought in several old gaming systems along with a total of ~40 games to trade-in. Thomas was efficient, courteous, fun to talk to, and knowledgeable throughout the whole process. He doesn't waste your time and also doesn't try to upsell you things that aren't worth their value. He worked well under some pressure due to a line forming from having to handle all my stuff as their other register was down. If I could tip the man I would but unfortunately, rules I suppose. Thank you for a easy and pleasant experience!

Positive experience: Usually good deals on the clearance stuff. Don't bother if you are looking for vintage. It's either not in stock, or it's in bad shape incomplete.

Positive experience: It's great I liked the games available and also if you into retro games now there's a section of retro games.

Fantastic experience: Bro was digging in there for my game. Had to come here and drop 5 stars for that. He really tried his best to find the game I was looking for and he did. Whatever your name is, you deserve a raise man.

Negative experience: We know you’re holding the game for Dan, cashier straight up lied to us

Fantastic experience: I come here for my gaming needs...and the shopping plaza is a Plus! The kids that work here are cool.. 5 stars.

Fantastic experience: This place’s got some friendly staff! My phone died and wasn’t able to start my car (bane of phone keys in this modern age), and the guy over there charged it up for me. Saved my life and my frozen grocery. 100

Fantastic experience: This was the first time I went there and the staff were very very nice, patient, and helpful. I really want to go there again. You should try it out. They rock! (as dictated by my 9 year old son)

Fantastic experience: I usually love Nintendo things and GameStops are the perfect place bc they have LOOOTS of Nintendo things and this place has Waaayy more Nintendo things then normal

Fantastic experience: I was in and out in a heartbeat. The employee was super helpful. They had the joy-con for the Nintendo Switch in stock. Nintendo needs to make better Joy-cons because this is the second or third one I had to replace. I can't recall.

Negative experience: The staff here are so rude. I come in pretty often because I work close by. The store is closed during the middle of a workday on a saturday at 5pm and i see employees goofing around inside, they're either on the phone with their friends or someone talking about things other than games and work related things pretty dang often, I'll say hello and they won't say anything at all, I'll say have a great day on my way out and nothing is said back just silence, I'll ask a question and get an exhausted response. These kids need to be fired.

Negative experience: They do not follow the work schedule, they closed earlier. I was in the store, I chose games, but they did not sell them to me at 8.01 pm, according to the schedule they work until 9 pm! Thanks guys!

Fantastic experience: Employees always nice

Negative experience: GameStop closes at 2pm apparently, well that's gonna get a 1 star. Need a lunch? That is your excuse for shutting down. Hire more people and get some actual customer service. Literally ignored at the front door, this place should close down and hopefully never to return once it is rubble

Negative experience: Closed at 2pm? This place is dead by 2029. Ignored like a homeless man in San Francisco. Yeah I AIN'T COMING BACK

Positive experience: Convenient location , alway stop by after eating llbbq

Fantastic experience: Today I received some amazing service, I was buying a PS5 controller used, and they were so helpful they even tested it before I left

Fantastic experience: Pretty nice I got NBA 2k 24 and Madden 24 they both were in perfect condition

Fantastic experience: Employees here are super nice! I don’t usually like GameStop, but I like this one. Atmosphere of the place was chill and laid back. We were able to browse at our leisure and look for games. Ended up buying some Jojo figures! Full price for tokens here but we’ll worth it!

Fantastic experience: Dwight picked up the phone and answered all my questions. Extremely friendly person.

Negative experience: It's game stop.thats all ...it's like a closet with overpriced used games you can buy at target brand new.

Fantastic experience: I'm a gamer and I love stopping by any gamestop in general. Always a chill staff that's willing to help out when ever I stop by.

Fantastic experience: Great service!

Positive experience: GameStop sells new and pre owned video games. You can trade in your video games for store credit. A public restroom would help this GameStop.

Fantastic experience: The customer service here is very good. They always follow up with me and make sure I get what I need to give my membership mileage.

Fantastic experience: My kids are the ones who bring me here. We joined the club where we get $5 thank you credit every month.

Positive experience: Ofertas juegos de todo tipo para las consolas favoritas

Fantastic experience: Paul was awesome He has great customer Service and walked us through the PlayStation 5 asscessories. Thank you for updating my son's membership too.

Positive experience: Needed a ps4 controller. They had a ps4 controller. Hallelujah.

Negative experience: It's unfortunate because I like the store but I had a bad experience. I came in the day of pre-order for a game. They had enough preorder to give away and even though I asked and bought the game, I didn't get it. I'm deeply disappointed.

Fantastic experience: This is my local GameStop location. I have been here 3 times in the last 3 months and each experience has been consistent and informative. I ordered a game to be delivered while in store as well and it came very quickly. Paul is quite knowledgeable about games and has assisted me each time.

Positive experience: Usually out of the items I want.

Negative experience: Was sent here from the Homestead location for a product I was told was in stock. Took me 15 minutes to get here and was told sold 45 minutes prior. With technology as it is and in silicon valley. A true live inventory system should be a bit more realistic. Waste of gas and time. 3 employees working and can only say oh well.

Positive experience: Gamestop is a good place to get games, but around 30% percent of the employee aren't experienced with games. But rarely you’ll see an employee that really has a thing for games and that's great to see. Employees: 3/5 Game selection: 5/5 Annoyance of ads and pre-order stuff: 4/5 Returns: 1/5 (go to a local game shop and they'll buy it from you for a lot more)

Fantastic experience: They always have the goods. My favorite spot to shop for lightly used Switch games!!

Fantastic experience: I probably just had the best video game buying experience in my life... Mike went over and Beyond helping me and staying even a little after GameStop closed. All around great experience. Thank you Mike

Negative experience: Do not go to this store the assistant store manager is quite hostile. I went in to inquire about the xbox series x and there were none nor any idea of when they would come in so I asked if I could cash out the gift card to get cash instead and the manager seemed upset that I even asked he said no I then asked if I could purchase items leaving 10 on the card so I could cash out and he then called his store manager asking him if he should call security on me instead he calls police instead all because I had a question about cashing out a gift card. Clearly this business is not doing well if they can't even cash out a gift card because they can't keep stock of a console which is the main purpose of gamestop. Do not spend your money here the people have always been a problem you can check youtube for former employees stating the condition of the working environment and they are never good. There is a reason this company almost went bankrupt stocks are the only thing keeping them a float now cuz its never been customer service. They do not want to make customers feel welcome so do not go in if you have any kind of problem they will not want to help.

Positive experience: Knowledgeable staff, friendly service, and good variety of games.

Fantastic experience: The sales associate where very helpful. He explained everything very thoroughly and helped me save some money while still being able to get my son his game. Definitely will shop here again.

Positive experience: Está chida pero no tenía lo que buscaba

Negative experience: Christian wasn’t vary helpful as soon as I called for a ps4 controller he lost is Energy and just said they sold out and hung up smh

Fantastic experience: I liked it because we got our order of persona 5 Royal but please wear a mask before entering

Negative experience: Went to pickup. They closed early. Child outside crying. Not cool. Closed a hour earlier. Turned off phone. People standing outside. Child crying because his mom couldn't get his birthday gift. I had comformation of my order ready for pickup. So did everyone else. Your customers deserve better. If you need to close or dont have support. Closed the store permanently. This store closing early only caused much greater issues. Not ok. Very disappointed. This is on GAMESTOP not the store. You need to do better as a company. You have managment. Up them in the store. Hire new staff. I dont care. Dont close earlier EVER. After conforming order are ready for pickup. Now should be ashamed GAMESTOP.

Fantastic experience: I got victini v

Positive experience: Friendly staff, lots of merchandise, which makes for fun presents if games aren't your fuerte or preference, plus the library of games is still very large. Small location, but only an issue if foot traffic picks up.

Positive experience: Never went in

Fantastic experience: Great variety for all gamers

Fantastic experience: The service was excellent

Fantastic experience: Very friendly staff, very helpful A1 service!

Fantastic experience: Great service

Fantastic experience: Love it here

Positive experience: Some employees are nice

Fantastic experience: Good place for games and pops,clean ,not busy.

Fantastic experience: Went to trade in some things and received excellent help from Travis, the store leader. He went above and beyond making sure I had everything I wanted, including letting me know that a product I wanted was slightly damaged and recommending another one, as well as looking for box art when he couldn't find the case for the game I was buying. Great customer service and great inventory, definitely recommend.

Fantastic experience: Super helpful!!!

Positive experience: Not badhey are all the same...ps3

Negative experience: I didn't go to Game stop. We went to the Pasta Market.

Fantastic experience: Always have my games and systems, and I am able to buy lots of gifts for everyone

Positive experience: Good selection of pre-owned games. In a nicer shopping center with good restaurants around it. Kid friendly too.

Negative experience: Poor customer service, knowingly wasted my time because the employees are lazy. Items were damaged or used returns and one employee wanted to sell me as new. I wont shop at Gamestop any longer, with so many options for what they sale, I dont have to be treated poorly to buy game related products.

Positive experience: Manager is rude and unethical. I came to buy a Nintendo system that was the last one available 5 minutes before I entered in the store. The manager told me that a friend of him just bought it! When I faced him saying that is not possible because I was outside of the store waiting and nobody came in or out he started to yeall at me in front of my children. This was the first time I was going to buy at this place and certainly I will never do it because of the lack of modals and that this kids working there sell to themselves instead to real costumers.

Positive experience: Good service, somewhat lack of inventory.

Fantastic experience: Awesome store!

Fantastic experience: The staff is knowledgeable when it comes to games and since I go there for my daughter, I need all the help I can get.

Positive experience: I feel like all GameStop locations have employees who are just barely average at customer interaction.

Negative experience: Couldn’t get a refund for an unopened item with a gift receipt. Apparently the gift receipts that they themselves issue, do not have all the information that they need. These guys are awful; this is why GameStop is not doing so well.

Negative experience: They literally play informercials non stop while you're shopping. It's annoying. I'm surprised they can get people to work for them.

Positive experience: Fast and friendly staff

Fantastic experience: Super cool staff. Didn't have what I was looking for, but Joe gave me a leftover poster as a consolation. Thanks so much!!

Fantastic experience: They dident have what we were looking for but Joe gave us a free poster! He's cool. Best game stop in the aria!

Positive experience: Good customer service. But was weirded out by picking up a pre purchased product n pay for the difference for city tax. Never heard of that but oh well.

Fantastic experience: Many games are able to buy from here

Fantastic experience: Got what I wanted

Fantastic experience: I am not a gamer. I used to be pretty good at video games. I was the cousin that was called in on difficult levels of star fox back in the summer of '94. That being said, I am a wondering idiot it comes to games these days and what I should and shouldn't know about them. I like this games stop because it has a good mix of well informed reps. And they are all very patient with areal my father questions. "How much violence? Is there sexual objectification of characters? Would you let you little brother play this?" And every time they answer as best they can and point me in areal safe direction. And they don't even make fun of me for when I ask about the latest Kirby game coming out. Thanks game stop peeps, keep up the good work!

Negative experience: Reserved an item on-line and after getting email confirmation that the item was ready, I drove across town to pick it up. Once I got there the associate apologized and told me it was a system error they actually didn’t have what I wanted in stock. This was a complete waste of my time.