GameStop

Positive experience: It's Closed part of the Shutdowns in January I believe

Negative experience: Can never get them on the phone. Very bad for business

Negative experience: Dear Customer Service/General Manager, I am writing to express my dissatisfaction with the service I received at your store today, August 6 @ 2:45pm. The associate in question, refused to tell me his name and displayed behavior that was not only unprofessional but also rude, malicious, and unhelpful. During my visit, I approached the associate with a few questions regarding a product I was interested in. I was simply asking if the GameStop location was offering any free Pokémon promo cards with or without purchase. However, I was met with an unwelcoming attitude and curt responses. The associate seemed disinterested in assisting me and even made several sarcastic remarks that made me feel uncomfortable and belittled. To make matters worse, when I asked why he was being rude to me, the associate responded with an eye roll and a dismissive comment. At no point did he attempt to be helpful or provide me with the information I needed. Instead, I felt like an inconvenience rather than a valued customer. This experience was highly disappointing and did not meet the standards I have come to expect from GameStop. I have always appreciated the store's commitment to customer service, but this interaction was far from satisfactory. I believe that every customer deserves to be treated with respect and courtesy, regardless of the circumstances. I kindly request that you look into this matter and take appropriate action to ensure that such behavior does not happen again. I am open to discussing this further if necessary and would appreciate a response detailing the steps that will be taken to address this issue. Thank you for your attention to this matter. I look forward to hearing from you soon. Sincerely, Na

Negative experience: The product it’s self is fine. However… the cashier was something else.. Sarang had a really nasty attitude. At first it was good he greeted us in with a positive attitude. However when I got my item he said “what you got for me?” And i placed it on the counter saying “just this”. He then said “can I scan it?” In a snarky voice and I said “oh” picked it back up and flipped it to reveal the barcode. And he then did the normal like asking if I had a number with them and how I’d pay and then i asked where I’d be paying because there was two scanners and we were both in the middle and in the same tone as last time said “we aren’t there yet.. are we?” Super condescending. What the hell did I do to you man.

Negative experience: Poor shopping experience. Associates couldn't tell me when products would arrive. Called and checked almost everyday. Think twice before pre ordering from any GameStop

Fantastic experience: Good place to stop by

Fantastic experience: Celectric bro a real one please bless bro

Negative experience: It’d be nice if you guys updated your hours on Maps. It’d be nice if you guys didn’t close your store 10 minutes early. There are last minute shoppers that know that they want but work. So that 10 early close would if helped. And it’d be super nice if you guys turned your OPEN sign off if you are going to close your store 10 minutes. And if you guys close your store ten minutes early so your cashiers can count out, then maybe schedule them 15 more minutes after closing your store so they have time to count out. Other than that great store with nice cashiers.

Fantastic experience: Great customer service

Negative experience: pre-ordered a copy of Super Mario RPG went to go pick it up and hear there was an exclusive 6 pin set of mario rpg the cashier was like "uhh i don't know we don't have them" very upset about it

Negative experience: Gamestop again being anti consumer. First they switched the 5$ monthly pro reward by not letting you redeem it on $5 gaming platform currencies anymore, and now they make it if you want to redeem your last month 5$ monthly reward you still need to have an active membership. So spend $20 more dollars to use 5$ on a item 10$ xbox gift card you still have to pay $5 out of pocket the difference for. Shady company. Called their support line to get an answer from a lady from who was not us based support most likely who did not care at all.

Negative experience: I bought a razer mouse and it came out broken but it was the same price as a new one and i got scammed.

Negative experience: Tears of the kingdom comes out today its been years since I pre-order a game from gamestop called em if they had a midnight release the person on the phone don't remember but he started being rude and getting frustrated with me. he told me well you didnt check your voice mail i sent voicemails i was like my bad i dont check my voicemails but i appreciate it he told me pay in full before 8 and come at 9 I was like alright but the tone and the way he said things was just so rude. Imo if you don't like helping people why work a customer service job

Positive experience: They sell video games at this GameStop. You can buy new or pre owned video games. You can trade in your video games and systems for store credit. This GameStop would be better if it had a public restroom.

Negative experience: Came to buy bratz game for switch and RYAN the worker was acting RACISM had really bad experience I hope the main guy from this game stop talk to his worker

Fantastic experience: Great customer service

Negative experience: No point in pre ordering games when most likely the manager won't want to go through the shipment boxes to get them out on the day of release

Negative experience: DO NOT COME HERE! Had my preorders sold from under me and was never even called or told anything about it. Was offered no apology or remedy besides a return of the money that had been put into the preorders I waited a year and a half for. Staff lies about the status of items and if they arrived or not. I was told my preorder arrived and then when I went to pick up the next day, staff said they sold my Preordered copy to another customer for an event even though I made it clear I was to pick it up that same day. I don't like complaining but it just left me with a disgruntled feeling. Why does one go through the trouble of pre-ordering items if they are just going to spend the money but never receive ANYTHING. Go to curtner, staff is much more friendly and helpful than this place that actively works against its customers.

Fantastic experience: Over priced games but it's still nice

Fantastic experience: The workers are so helpful and nice

Negative experience: Dice que sierra alas 9 y alas 8 cierran no respetan horarios

Negative experience: I was sold a new game which had the codes already used. Not sure why someone would open the same copies and store discs separately - doesn’t feel new.

Fantastic experience: It is just perfect

Positive experience: Low on inventory need to restock

Positive experience: Excellent customer service and very fast

Negative experience: They dont know how to pick up the phone

Negative experience: From the moment I walked in the store manager and the other worker were completely rude I came in to return a controller or exchange it because the one I just purchased for my son's Xbox was not working Not only was he giving me attitude the entire time he brought out a dirty controller and just tossed it on the counter and said here you go I definitely will not be coming back to this GameStop not only does the manager need to learn some customer service skills so did the other employees in the store apparently. And the remote he replaced the defective one with doesn't work either.

Fantastic experience: my sons love this place

Fantastic experience: Buen servicio

Positive experience: Both sales reps were good. Manny was awesome. Despite the games not being in stock he thoroughly helped me find something comparable that suited those game interests and I left feeling good about the service.

Fantastic experience: Great deals

Fantastic experience: Muy bien el servicio muy amable el personal

Fantastic experience: Love the store

Fantastic experience: Lo mejor

Positive experience: Nice cashiers

Fantastic experience: If you need games this is the place to come

Fantastic experience: One stop shop for all my gaming needs

Negative experience: Out of stock for a long time of the item I needed

Fantastic experience: Is always good to fin what you are looking for

Positive experience: Cool games,just dont get ripped off selling your stuff

Fantastic experience: Mucha variedad de juegos

Fantastic experience: The best place for games.

Fantastic experience: Exelent

Fantastic experience: It's a very awesome place to get video games and some other cool stuff

Fantastic experience: It looks pretty cool inside and employees are very helpful and nice would recommend to come here

Fantastic experience: The people are nice and helpful

Fantastic experience: Muy buen servicio los chavos muy amables y eficientes! Se los recomiendo además son buena onda si preguntas sobre algún juego en general dan muy buenas recomendaciones de algunos juegos y sugerencias de algunos buenos y otros no tantos! Eso no lo hacen en otras tiendas de vídeo juegos yo por eso les pongo 5 estrellotas y saludos a Jesús, John y todos chavos que trabajan ahí! Good job

Fantastic experience: Great help

Fantastic experience: Friendly service

Fantastic experience: Great customer service

Positive experience: Great place to buy and sell games. Also has friendly interactive workers to help the customers or discussing about a game both people like. A bit lackluster for some items, but there are some different options in games

Fantastic experience: I sold Big Chungus

Negative experience: Pésimo servicio una bola de huevones que prefieren estar platicando que atender

Fantastic experience: This one isnt my favorite gamestop and i sometimes find what im looking for but the people here are really nice, helpful and knowledgeable. And one time i did something i wasnt supposed but i didnt know you couldnt do that and instead of getting upset with me and kicking me out like most stores would they kindly explained to me that i wasnt supposed to do that.

Positive experience: I've never been to a Game Stop where the employees are rude or clueless. My kids and I enjoy visiting their stores. This location always has what we go in to get.

Fantastic experience: Good people. Good service..

Negative experience: This places sucks,í went there fryday december 21 at 7:40 pm ,bought two games and í wanted to exchange for other two,they wanted to pay 3 dollars for each game and í payed 60 for two ,and on top of that Devin the asian guy was with a attitude, he trow away the coins on my hands ,this people ,they dont even know us and they are all ready judging us ,customers service sucks at this place ,this davin guy, he need yo know how To treat customer with respect and courtecy. I'll be talking to my people not to go there,if you dont know davin (asian guy) how To treat people outside of your raze,than get another job due.

Positive experience: Good collection of games. Not the best prices but decent.

Positive experience: Broken PS4 for demos and Nintendo 3ds

Fantastic experience: Excellent

Negative experience: Is a very uncomfortable location of all the GameStop we go to. Every store is nice environment, but this location is super hot inside. We talk to the employees, there reason was "the heat come from outside to our store". But when we go next door is hot topic they are just fine.

Fantastic experience: Exelente

Fantastic experience: Buenas cosas

Fantastic experience: Great place to buy a game, beat a game, exchange the game

Fantastic experience: Great experience with helpful and friendly staff

Fantastic experience: Every month I use this super store ,always something new

Positive experience: Great place, awesome staff.

Fantastic experience: Great Customer Service.

Fantastic experience: I love Gamestop. This one specifically is in a very convenient spot and its employees are considerate and cool..as cool as gamer nerds can be. (Myself included)

Fantastic experience: Muy buena

Fantastic experience: Always come here people are always new but friendly.

Fantastic experience: It's great there they even let you play some games if there is a big line so you can play that or wait but the game that you might get you can PLAY the demo they let you use in the store if you want to make sure you want it.

Fantastic experience: Good service but my c control i.but there didn't wor k

Fantastic experience: Nothing beats the local game store!

Negative experience: Just go anywhere else

Negative experience: They are very rude ontop of it there was like a line of 15+ people, an they have workers walking around wtfff, lammmme

Fantastic experience: People are really nice and the public is as well.Very friendly and hospital.

Fantastic experience: Very helpfulemployees ! Great prices ! Lots of different games and collectables !

Negative experience: They sold me a crappy used version of Call of Duty Black Ops 3 that got stuck on 4% installed on my Xbox One S.

Fantastic experience: It was awsome awesome and great help is over there

Fantastic experience: Very knowledgeable group.

Fantastic experience: the best with outa doubt in my opinion

Fantastic experience: Awsome staff that want to help you! Purchased a used PS3 and they made sure it was working and not sell it like it is.

Negative experience: They have terrible costumer costumer service and employees are rude. One employee told me to bring a controller to sell my item and they said they don't care about the controller condition but today the same person said the controller is too bad to work. Terrible costumer service

Negative experience: Pésimo servicio no vuelvo a esa tienda

Positive experience: I have been visiting this store for many years. The staff is really professional. I come to this store to buy my video games. This is one of my favorite stores.

Fantastic experience: Very nice people who work their

Positive experience: Customer service is the best

Positive experience: Parking is sketch but the people that work here don't try to overly up sale everything. Very nice place.

Positive experience: Place to shop for games

Fantastic experience: Good service, reliable staff, Sean is Great! My main spot for Games

Positive experience: The guy at the counter either didnt get enough sleep or its super sleepy at the time during the transaction, its like he is trying to get this over with so he can go rest.

Fantastic experience: I got my 3ds here

Fantastic experience: Best in ESSJ!!!٩(^‿^)۶

Fantastic experience: Just got off the phone with Jose who was super helpful in giving me information on how I can get my hands on the Nintendo Classic coming out on Friday

Positive experience: Regular Gamestop

Fantastic experience: Awesome place only because of he fine ass sales clerk name Flor. If your looking for a gorgeous woman to help you look no further. This place is the place to go.

Negative experience: Mi najallota

Fantastic experience: One of the only places I go to get new games. Customer serviece is great.

Fantastic experience: Awsome service