GameStop

Fantastic experience: Staff are friendly, knowledgeable & good stock of inventory. I am occasionally surprised when I walk in if they have a restock of Pokémon that I happened to catch.

Fantastic experience: The attendant was very personable and attentive to exchanging the controller I just bought as a warranty trade in. Very helpful and happy

Fantastic experience: Absolutely love this place! The staff is always super friendly and helpful, plus they have an amazing selection of games and collectibles. It's my go-to spot for anything gaming-related!

Negative experience: Definitely would not come back here again. So unprofessional and such an unkind environment. Came in looking at Xbox games and was ignored while the staff were gossiping about the way a previous customer smelled. Come to find out one of them is the MANAGER. This is no way to run a business and I’m so disappointed:( I used to love this store.

Negative experience: Went in looking for "A game I waited too long to get that I'm probably not going to find now." and everything was fine until I made a dumb joke about scalpers...they didn't like that, just got a bit irked said "UH....NO...next time preorder" and walked off, and not one word from either of them the rest of the time I was there. So that was weird.

Negative experience: Went to try to buy a Nintendo switch and she told me she didn’t have the keys to open up the glass. Told me to come back the next day . This store is supposed to open at 12 and they’re not even open it’s 1 o’clock. How is this normal at all? Never had so many issues at a GameStop in my life .

Fantastic experience: Great store, tons of awesome selections from video game stuff to card games & more. The cashier Michael was very personable and showed me the awesome godzilla Ramen collectibles they had, which I ended up buying - Will be coming back to this location

Fantastic experience: I've had to go into this location a few times lately, and the reason I even went out of my way to go back to that one a second time is because of the amazing service Brandy and Toni (guessing on spelling, sorry) provided, and even went above and beyond by catering to my many questions. Every visit since has been equally enjoyable and I'll definitely be going back.

Fantastic experience: Good people

Fantastic experience: Recently went in to trade in my Xbox on a newer model. We got through the process until the very last step of resetting the old unit. It was protected by a passcode that I couldn’t remember. I was there for over an hour thinking there’s got to be another way to do this. Microsoft support was no help. Finally, an employee came in to start her shift. I believe her name was Ellie or Ella, she did some research and was able to bypass this. Excellent customer service! She was very friendly and turned a bad experience into a good one. Thank you again.

Fantastic experience: Most prestigous honor to enter the best ranked store in the company

Fantastic experience: Their selection is decent

Fantastic experience: These guys were AMAZING. I messed up and ordered a xbox one X not a xbox series x for our son. They were so great and made the switch so easy. Thank you for saving xmas

Negative experience: Miss this location (Tacoma). They’re great about displaying things that aren’t in stock. They offer no options when this happens and aren’t exactly polite about it.

Negative experience: Went in there and was looking at a used system. And she would not let me take a look at it and see the condition that it was in. I was interested in it. She was not customer friendly at all.

Fantastic experience: Best staff around easy. Prices are getting too high for pokemon & other trading cards so that needs addressed ASAP gamestop higher ups. Other than that I would highly recommend this store.

Fantastic experience: Ellie is AWESOME! I had a great experience at this store. We purchased a Joy-Con controller that was mislabeled as a Right when we needed a Left. When we went in to exchange it we didn't have a receipt but they were able to go into the computer, pull our transaction from a few days ago, and print us a new receipt so there were no issues with the exchange. Awesome experience all around. Highly recommend this store if you are considering going to a GameStop. The staff here is awesome and seems to actually care about serving customers really well.

Fantastic experience: My switch wasn’t working so I came in to ask for any assistance or advise and the two ladies on staff were the absolute definition of excellent customer service. I couldn’t get my switch turned on and the second I handed it over they got it turned on and working. They even gave me the perfect advice to keep it running. I also appreciate that they helped me fix my old switch instead of selling me the new one I can’t afford. 10/10 will come back here again.

Fantastic experience: I've been shopping here since the early 2000s, back when they sold DVDs of anime and there was a movie rental next door. Even if the employees change I always leave with a big smile on my face, I hope this place never goes away.

Fantastic experience: Laporsha really helped me out and changed my experience today. After leaving the tacoma mall gamestop with a terrible experience I decided I would give it another shot. Laporsha and kayla were helpful kind and straight forward. This is how shopping should be. I will only be shopping at this location.

Fantastic experience: Went in to check on a new game.

Fantastic experience: Friendly service. Laporsha goes above and beyound!

Fantastic experience: Laporsha was a great help. Resolved all my xbox issues and showed great knowledge of the gaming system. While dealing with many other customers.

Fantastic experience: First time ever stopping by this location and it was worth the trip. I tend to ask for a lot since I'm a video game collector. Mrs. Porsha was very active and patient with me to make sure I found everything I needed. Thanks again for awesome work ethic, motivation, and customer service.

Fantastic experience: CUSTOMER SERVICE WAS DOPE. EVEN FINISHED HELPING ME A MINUTE OR TWO AFTER CLOSING. THANK YOU, MS PORSHA!

Fantastic experience: Absolutely hands down some of the best customer service I have ever received!!!!! I was struggling to find Pokémon cards for a birthday present and when I called this store, a lovely lady named Laporscha was so sweet and let me know to come early the next day for a restock. And I was finally able to snag some cards before they were all scalped!!! Highly, highly recommended this store and their employees for all your gaming needs!

Fantastic experience: Excellent location! Great prices! Jen was so helpful!

Negative experience: Hailey sold me product i told her what i was trying to do she sold me wrong product to buy i called store with in few hours of purchase that day i said didn't work i need return it she told me we don’t take returns opened i said you sold me something that didn't work she all about sales not about customer needs fraud her attitude is not good and poor greedy sales to look goid on company expense

Negative experience: Letting people use their kids to guarantee more product for themselves on release of new item is super wrong

Fantastic experience: Just came in looking for card sleeves and Kyleigh was very helpful she gave me some good stores to find cards and even let me look at her personal Pokemon card cook and informed me about the Pokemon blooming waters set coming out which I was glad to hear because cards have been hard to find

Positive experience: Tried to turn in my XBOX before and Kayla said I couldn't. Had to make a second trip to exchange my XBOX with some else. Here customer service wasnt so great as well. Been a pro member since 2011 and shop here all the time. Other employees knowledgeable.

Negative experience: Called ahead to put a game on hold and they sold it. I had to drive 40 min just to get here The employees just luaghed about it. It was the last copy in the entire district

Negative experience: Wooooow. I'm extremely late but I just realized this location scammed me. I placed a pick up order on February 29th that I never picked up because we got super sick. While checking my bank account I see a charge from them on March 2nd. I checked my gamestop pro account and see they marked it delivered. What the actual fudge. My last email from them was on March 4th saying my pickup order was ready and they would hold it for 3 more days. I'm very upset.

Negative experience: Stopped by to see if they had One Piece trading card packs. I know they are hard to come by but to be told an employee buys them all the second they come in on the truck.... Perks of the job, I guess ..

Positive experience: Changed exchange policy to get refurbished gadgets for returning new ones. Sucks!

Fantastic experience: Fast service

Negative experience: I ordered couple items(prerealse) at the same time. Both came at different time which I understood. Employee told me they would call me when my item got there. I waited a week past the date the item came out and nothing. Came to the store and the person told me my item wasn't there but there was one box of the item I ordered there. so he was trying to sell me my item again??? Then the guy said we don't call customers. Then today I went to the store bc I was told to come in today and the lady told me my item wasn't there after been told to come in on Oct 6th bc my item would be there. At first she said we have 3 boxes in the back about of my item and that she took one to the mall. I asked her why would they tell me to be there today but not have my item available again. In a condescending way she told me well do you want me to cancel you order. She was so rude. I don't know if that just game stop in general or just this store.

Fantastic experience: Knowledgeable staff always willing to help out…great game selection, plenty of accessories to purchase for birthdays, holidays, etc. I’ve purchased two refurbished PS4’s from here, never a problem and they both are still running great to this day.

Fantastic experience: Nice nice people evertime I go in there enough said

Fantastic experience: Came through with what I needed. Thank you game stop.

Negative experience: I have regularly been coming to this GameStop for about 5 years. Very nice people. Soulja is the best! But tonight I was in there and an employee named Jordan do the whole speech about getting the pro membership to save money, which is true. But there was a guy and his girlfriend who came in to get Zelda Breathe of the Wild since it was for sale for $40 online. Not an online or pro member only sale. Jordan asked to see the online price, the guy showed her, she proceeded to let him know it would be $35 with the pro membership renewal, and the guy said sure. He then decided to say "Nevermind, I actually don't want the pro membership" and Jordan then tells him "Well the game is not $35 then, it's full price." The game is on sale, non-pro member specific and she denied the guy the game for the discount because he changed his mind and didn't do what she wanted. That is bad business and even worse morals. Just because they didn't get what you wanted, doesn't mean they don't deserve the deal every other non pro member gets. When me and my wife checked out, she was friendly to us at first, then I told her a game was cheaper online so we can price match, showed her, she discounted it. She then turned from very kind attitude to a very "here's the games, now get out" type of attitude. Ridiculous and kind of embarrassing to be honest. Will for sure still go to this store because of Soulja! That dude deserves a raise! Make sure to ask for him.

Fantastic experience: Love it

Fantastic experience: Friendly staff. Had exactly what we needed.

Fantastic experience: Great service found what i needed and friendly workers.

Fantastic experience: By far one of the best GameStops I've been to. An employee there by the name of Soulja is super chill and is very knowledgeable. Great service and always have an awesome selection of games

Negative experience: They are VERY CROOKED!! They want to sell you a game for top price and then when your done they want to give you pennies back. They should at lest be fair..I saw the same game I was selling for $49.95 and they wanted to give me $2.00. That is crazy!!!

Fantastic experience: Always great.

Positive experience: I was unaware that you could sell used games here my daughter told me about it and they went through and checked out my games and in fact what games they didn't buy they were able to give me a referral to a couple places that might still buy my games but let me tell you they have an awesome inventory in there not just of games they have bobbleheads and toys all types of things it was my first time there so I really appreciate it all the help I got and I definitely recommend that you going into this location and checking out the GameStop by Target off of Union

Fantastic experience: Very knowledgeable staff. Helped my 9 year old nephew find a game. That was suitable for children.

Negative experience: Called to ask a question and I’ve been on hold for 20 minutes. Because the associate state when he answered the phone, “I AM helping another customer”. Well that’s great, apparently he’s the ONLY employee working and capable of helping someone on the phone.

Fantastic experience: All of the staff here are always super upbeat and helpful, they go out of their way to make sure you're taken care of! Shout-out to Tamara and Anna for going the extra mile and being easy to talk to, you create a positive experience for everyone in the store!

Fantastic experience: The woman working today was very kind and knowledgeable on what we needed. She even gave us some suggestions that saved us a little money. Nice location and very clean. Got a couple plushies.

Negative experience: I have never been here.

Positive experience: Manager Annie is nice and pleasant. Mask required. I dont remember her having one on. Anyway... Parking is hard to get

Positive experience: Traded games in, but they didn't give me credit for all of them, d'oh.

Positive experience: Need Xbox 360 gear...

Fantastic experience: This my favorite GS now. Not just the selection which varies, but also the people there. One of the managers always greets my son as his own person and treats him like all of the other customers.

Fantastic experience: Great staff that is amazing with.

Positive experience: So disappointing. There may be a little of everything but juuuuust a little. We went looking for a PS4 controller and they were all gone. I think with so many choices of gaming devices, each section has become very limited.

Fantastic experience: Nice friendly Gal very helpful

Fantastic experience: Nice staff as far as Gamestop employees go not overly pushy at this location

Fantastic experience: I love this GameStop. The manager has been there for a long time and she really knows her stuff. She's also very sweet and knows how to handle people that aren't really in there for anything game-related (Tacoma Central has some real characters). I stopped by for a specific game, was told great things about it and ended up purchasing said game with a price-match even! Thank you for being awesome super-cool manager lady!!

Negative experience: Small selection of switch games

Negative experience: Went there to get a switch pro controller. Online store said they had it. We get there they have the box on the shelf, we wait in line because someone was selling an xbox one Which is completely fine but it took 20 min and when we went up they said that they were out of pro remotes. If you're out remove the box from the shelf don't make us wait and waist our time.

Positive experience: Nice staff no lines good selection

Fantastic experience: So I absolutely love Gamestop. Great costumer service, and even if they don't have something they are more then willing to take the time to check and tell you where you can get it. They also actually talk to me as a person and not just a wallet. Love the fact that they also inform me about things like insurance and what it does and doesn't cover but don't push me to get something I don't want. Also like the fact that they work on making sure to answer any question I have. Highly recommend Gamestop.

Fantastic experience: The employee was informative answering all of my questions. Support your local gamestop

Positive experience: Dont sell the oculus quest 2. And close at 9.

Negative experience: Bad customer service. 1 cashier named JD who took forever with each customer, even though there was a line. He never acknowledged anyone in line by say, “sorry for the wait”. One customer in front of us walked about because how slow he was going. By the time we get up there he is rude and hardly responded.

Positive experience: A good place to look for games. Gane consoles. Bring old games your not playing and trade for store credit. Or sell old stuff for cash. Gamestop is the best when it comes to games!!

Fantastic experience: I love this place. I have been shopping here for years. Great staff and a awesome manager. Been to other GameStop’s all around WA and I will always come back here.

Negative experience: Pre-ordered the ff7 remake back in january at a different location, they stated their shipment still hasn't shown up, but this location off of union got their's in. Weird, but i'm understandable and this whole covid ordeal had everything screwed. The nice girl at the store i was already at had called a ahead for them to hold a copy for me and i'm on my way to come collect it. Soon as i get to the store location, i see the associate walking two girls out, immediately locks the doors behind herself and walks away before i approach the store. I tried knocking a few times and called the store locations phone number at least 6 times and no one would answer. I even called the original store I was at again to ask maybe if they would know whats up, they wouldnt answer her phone calls either. So now i just literally drove across town twice, for one game and can't even get it. Not the greatest impression in my books.

Negative experience: I need to talk to someone about my preorder and they haven't picked up the phone all day. On hold with corporate to get some help now.

Positive experience: Clean and well organized place with plenty inventory to choose from in shopping center so it is well lit and secure enough to allow children to go alone ( teenager age of course )with out worry of harm coming to them . Staff is knowledge and friendly

Fantastic experience: Games and more games. Great place

Positive experience: They finally got rid of that odd smell that had been hanging around this location for a few months. It's much better now.

Positive experience: Good deals on used games

Fantastic experience: Was very cool and people r very friendly

Fantastic experience: It has games and knowledgeable staff

Positive experience: Normal game stop. Associates where friendly.

Fantastic experience: Great store and great employees

Fantastic experience: Great staff

Negative experience: The team decided to wait till i was done authorizing the sale of my ps4 then told me the would have to reduce the price from its original and drop it another fifty because of stickers that they could have told me about at the begin instead of literally waiting till i was finished this did happen last year but stay away from most gamestops they are a waste

Positive experience: The staff wasn't very friendly or helpful at the location on 23rd in Tacoma, WA.

Negative experience: Horrible

Positive experience: A great place to look for new and used games. A decent selection and priced from only a couple bucks to the higher priced new ones. Usually a good sale goin on.

Positive experience: Lots of cool stuff and fun people.

Positive experience: Super helpfull when i needed information on games and the selection of games is pretty big.

Fantastic experience: good selection of games for all systems

Fantastic experience: Great staff very friendly and knowledgeable

Positive experience: Very high prices for controllers

Fantastic experience: Fast service an had what I was looking for

Positive experience: Always see new employees here everyone I go in, but I'm only in like once a year, after Christmas to cash in on deals and use my gift cards. The girl who helped me was really cool and knowledgeable like any employee I've ever worked with here.

Positive experience: Prices are reasonable for finding just what you need in gaming

Fantastic experience: They are always so helpful

Positive experience: It's the place I stopped for games

Fantastic experience: The people are nice and helpful,best place to buy games at a great price .

Fantastic experience: Employees are always nice and professional and always make sure you get what you need or a way to get it

Fantastic experience: It's a game store so they have what you expect but the employees at the Tacoma Target plaza location are very friendly and helpful.

Positive experience: I got a killer deal on used games for PS4 yet I had to go to two different locations for the correct games