GameStop

Positive experience: The times I've gone here, I've had good customer service and help. Last time was when I had an unopened PS4 game that I wanted to get a refund/credit for, and apply to the same title that was a PS5 version. I had receipt but it was past 90 days, but the young man working still helped and I just paid the price difference of 20-something dollars. Only issue is thieves keep driving cars into the building to steal stuff, but that's not Gamestop's fault.

Negative experience: Customer service skills are LACKING! I worked in the customer service industry and it’s not hard to be friendly and helpful. Won’t go again, there are better locations with better customer service. Felt the judgement as soon as we entered the shop.

Negative experience: ⚠️⚠️⚠️Dont go here If you trying to sell you consoles or games you better skip this stores is totally rip-off when I sold my games 19 of them from PS3 and PS4 i got $10 dollars for all of them and they were in good condition and in its packages you best option is sell online or other local gaming store⚠️⚠️⚠️

Fantastic experience: The best stuff you'll ever buy

Positive experience: All the wonderful games you could ever want in one piece

Positive experience: Don't buy any Technology except Game Consoles and Video Games from Gamestop in General. If you buy any other type of Technology such as headsets and computer mouse's and you don't want it because it didn't work well for you and you return it just as you bought it don't expect Good Business Ethics. If the box is opened they couldn't care less. So unless you want your money stolen I suggest you shop elsewhere.

Fantastic experience: Awesome employees. Great deals on a great selection of stuff!

Fantastic experience: Good cervize everything when good

Negative experience: Firstly Gia wa rude and sounds like a brat. I started explain what I was told about my warranty for a product I bought at this location under warranty, before I could even finish she immediately cuts me off tells me that she doesn’t have an used products for the item and that I can turn it in. So I call the other GameStop by target who tells me that those don’t get turned in as used often so they have to give me a new usually. Which is fine either way but off rip. Ole girl didn’t need to have an attitude and could have let me finish explaining also clearly there’s other protocols if not how can I exchange in for my warranty item… Lastly DONT BUY GameStop WARRANTY’s- what they don’t tell you is that the items you exchange in for your warranty will only be replayed by USED ITESM not new! And don’t speak to his because she’ll get you no where.

Negative experience: On March 31st, 2024. I visted the store to pickup a new Dualsense controller, replacing a friends controller that had just broke. The lady put me on the spot for the physical damage coverage Gamestop offered for controllers when I said I wasn't interested. It would've been alright, if she hadn't made a frowned face at me in silence as I turned to walk out of the store.

Negative experience: So they're policies have slowly been changing and they are now taking away all of the things that used to make himself great it's very sad.

Fantastic experience: Love going in here.. The staff is always so friendly and helpful

Fantastic experience: There's a gentleman Jon who helped me with everything I could need over the phone and in person if you ever doubt the store because of the location don't the people in there are SUPER RESPECTFUL so don't fray from going there I hope this helps whom ever it may concern

Fantastic experience: This is my preferred location. The staff is knowledgeable and phenomenal. I have no clue about video games so I ask them all kinds of stupid questions and they politely and patiently answer them. They are sweet to my kid too.

Positive experience: My son talked me into buying him a game, there's some good choices just wish there was more to choose from.

Fantastic experience: The gal that was on shift was very helpful and socialized with us when upgrading our Xbox.

Fantastic experience: Great customer service

Fantastic experience: Very knowledgeable and informative.

Fantastic experience: Great customer service! Helped me with all my questions!!!

Negative experience: Staff is weird and rude. Before I was even done deciding if I wanted to buy my items after I was told the promo I was trying to use suddenly couldn’t be used they put all my items back and then answered the phone and took a call as if I wasn’t there.

Negative experience: If I could leave a 0 I would, this rude staff member was too personal in my business for no reason and i disliked it. Told me I was impatient, and told me my word use was “not a good word” as if im not in public talking to my boyfriend. Let me shop and buy what I need to and leave. Repeatedly called me impatient because HIS machine wasn’t processing my card (which would then go through). I hope to see disciplinary actions with this employee. Terrible customer service, too personal and rude. DO NOT COME HERE!!! Disc probably wont even work

Positive experience: I go to this location on occasion. Normally nice people. Google says they close at 8pm on Sunday. I just drove there at 635pm they have a sign that they close at 6pm on Sundays.

Positive experience: Cool

Negative experience: "This place sucks" this store closes at weird times when every other game stop is open. 4 times I have stopped here and it's not Open. I think it's just the bad employees probably the rude heavy red †hair person that really needs deodorant" !!! This location shouldn't be part of the game stop chain. This location orrible job of represenqs00l)@s games stops brand. Heavy red hair person

Positive experience: Employees were great. One star lost for the front door situation though.

Fantastic experience: Very nice place the person behind the counter was very knowledgeable about every single game in there

Positive experience: Don't be fooled by the blacked out outside windows (I thought they were shut down the first 3 months I lived nearby, someone hire someone to do some art on those windows guys!) they're in fact open and have a lot of fun deals. I have their subscription, so I get my $5 coupon every month, I make sure to use it on something cause there's always something there that I like or would make a good gift.

Fantastic experience: Great staff they really spent the time to make sure that we got exactly what we wanted for our Nintendo switch.

Fantastic experience: My sister and I visited this location today. We asked a million questions. The workers were extremely nice, patient, knowledgeable and most importantly professional. I felt good about the purchases I made. They answered every question we had.

Fantastic experience: Great people very knowledgeable about products your go to.guys for anything gaming!

Negative experience: The used items I've bought from here always have issues.. I was able to fix the ZL trigger on my joycon but the pro controller I also bought from there in the past had stick drift..

Positive experience: It would be 4 stars all day, Except they don't ANSWER THE FREAKING PHONE!!! Try putting customers on hold instead of not answering!!!

Fantastic experience: Great store! Got to try out a Nintendo switch and several different games to see if it would be a good fit for me!

Fantastic experience: Really lovely staff, they were so understanding and helpful when I was making purchases and asking questions. -Ethan

Positive experience: Poor choice of new PS4 games, polite and helpful staff.

Fantastic experience: Wow, great store and Sean (with glasses, not sure if there is another Sean) was so awesome! Very knowledgeable and informative. My fiancé and I just left the store and both agreed as we got in the car that we had to write a review. He was just so nice and helpful!! We will definitely be back. Great experience!

Fantastic experience: Came in to do a trade in and Shaun was extremely awesome and took care of my switch need

Fantastic experience: Great!

Fantastic experience: Awesome customer Service !! #1 Gamestop in Tacoma

Fantastic experience: Very helpful nice employees at this GameStop. Love this place not only for games but gifts like t-shirts and like Pokémon ceramic characters in nice cases, all kinds of things. & if you join their rewards club you get a $5 off coupon every month. Which is nice.

Negative experience: Sebastian is new but he is also very confused, and not at all understanding of a gamers plight.

Negative experience: Here at 7pm should be open lights are on open. Sign nobody's is here. Waist of time. Need better employees at this store. What a joke. Would do 0 stars disappointed my kid jerks n

Positive experience: Were not very helpful

Fantastic experience: My place to go for games.

Fantastic experience: One stop game shop. All you need for your gaming needs.

Fantastic experience: The only gamestop I frequent, the staff and customer service is exceptional. It is the only place, I go to purchase video game equipment/accessories from a physical location. If you got get physical media or such get them from this location.

Negative experience: Closed as they should be.

Positive experience: Nice staff

Fantastic experience: Every time I go to gamestop I always find something new and the people that work there are amazing as . Answered my questions and didn't push sales on me as well. Bought my xbox, switch, power ranger helmet, pops figures, and games all in one shot.

Positive experience: Normally a good store, but my last visit didn't go so well as my trade-in was denied due to expired license and the staff wouldn't take my government validation that it was renewed and on its way, which is a stand that is recognized by the government. I went to another GameStop 2 days later with new ID and the value of my trade-in went down. This other GameStop said they should have taken the temporary ID validation and contacted the District Manager and got me extra credit when I didn't even ask him to. I went ahead and bought a power up membership and items In the store when I didn't intend to make a single purchase. Sadly this 72nd street store has lost my business, there are better stores with better customer service in these COVID times.

Fantastic experience: The retail associate was super helpful. I was looking for a present for a birthday and he was giving ideas and we landed on a VR bundle box. He was super patient with me when I was debating, and made the experience super personal and just awesome in general! I definitely give this experience a full 5 star approval!!! You have made a permanent customer of me❤️

Fantastic experience: My fave place they are so nice friendly and helpful when you ask questions

Fantastic experience: Great employees and they helped us sign up our game stop pro account and informed us of a the deals this week. Love GameStop!

Fantastic experience: Excellent customer service!

Negative experience: Most ridiculous thing I called twice talked to 2 different people and I show up 10 min later and they have everything on display but proceed to tell me they have no controllers, which I already called and they told me they had them then they proceeded to be rude mouth breathers I’ll never go back lol this is why GameStop is going out of business

Positive experience: Same as always...same prices for new games blah

Fantastic experience: Always great

Negative experience: Very rude employees. Not very knowledgeable. This location rarely has items your looking for, go anywhere else! These stores have the same future as radioshack. only giving one star because it wont let me post without it. stay away from 1625 E 72nd store!!

Negative experience: This store is closed down for cov 19. Just called them and thats what voice-mail says

Fantastic experience: Got what I needed and staff was cool

Positive experience: They did have what I wanted but there the place to go if you want all the new good games

Positive experience: Good service

Negative experience: As usual this GameStop, like most GameStops, is a truly awful experience. I've had many bad experiences at this store but today was special. I visited the store to trade in a phone my brother had cracked and no longer wanted, a one plus 7. At a previous store I traded in a Galaxy s9 in comparable condition, so I thought surely this store would accept a one plus 7. I went in waited as woman at the counter put in my phone details into her system, for over 10 minutes I stood there in silence as she didn't try and talk and communicate, just had her back to me stooped over the computer and phone checking things. As she comes back to the register, she types in for a couple more minutes on the computer, looks at me with a dead gaze and tells me that they only accept one plus 3s sorry, and hands me my phone back. There was no sincerity in her tone. I asked quizzically, "One plus 3?" She simply nodded, had no interest in talking anymore and looked at the lady behind me and asked what she wanted. I admit, she was the only employee in store. Her life is miserable, but this is the exact reason this company is so awful. No transparency with customers and the employees hate their lives. I hope the chinese enjoy the phones your company is sending them so they can dismantle, reconfigure into new things and then send back to us. Never visit this store or any other GameStop for that matter. They're a waste of your time and money. Edit: I just remembered these stores will also accept stolen goods because they claim they can't prove you stole it. Completley immoral company. Stay away.

Positive experience: What can I say it's a GameStop.. overgrown nerdy manboys trying to upsale u sum cheezy RPG game..while they cant wait to be dungeon master..ur roll

Fantastic experience: George helped out a ton and got me upgraded to the controller I wanted. Great customer service! Highly recommended!

Fantastic experience: Great customer service

Fantastic experience: Never fails when it comes to gaming

Positive experience: Borderline selection of good games

Fantastic experience: I just want to say, Dom is the best! Helped me and my kids to find some great deals, and he was very organized! Kept the store in great condition! Thank you Dom. You will be why I return to this store in the future!

Fantastic experience: Thay always have most of the game's I'm looking for or thay will order it for me.

Negative experience: If you are an employee, you are not on the phone with a customer and I ask you to check to see if you have a video game(CoD Black Ops 3 for Xbox One), and your reaponse is, "hold on a second" we have a problem. You were looking at lanyards on the rack. Drop what your doing and go check to see if you have the video game. No wonder she worked at Gamestop, employer's probably noticed her horrible service from the interview

Fantastic experience: Great staff and great customer service

Fantastic experience: The staff was super helpful. Found what I wanted and the prices were great.

Positive experience: Its okay. But small store.

Fantastic experience: Very clean with excellent service

Fantastic experience: Great Place,Friendly Staff.

Fantastic experience: Nice and helpful! They even have Wii games in 2019! Sweet

Fantastic experience: Because there is no competition

Positive experience: Good customer service

Negative experience: This GameStop is one of the worst find a different one customer service is not the best. Not everyone is a tweeker

Fantastic experience: Nice Selection for the Gamer this time My Grandson

Fantastic experience: You already know

Negative experience: Terrible customer service, they canceled my order without contacting me, then the manager refused to help me get my refund without being present at the store in person.

Negative experience: Went to pay on my Zelda Preorder and there was no one there. The girl I had talked to not 10 minutes prior was no where to be seen. Its 6:40pm Thursday 9/19/19. Been there once or twice since. As a life gamer I don't expect them to keep up but wow... bandwagons and IGN reviews. EA would be proud.

Positive experience: Idk what GameStop you guys are talking about but the experiences I had for this location wasn’t the best game stop I been to, the lady with glasses always comes off very snooty towards my fiancé and I . We literally buy everything in that store, it’s really weird how she insists she know what she’s talking about when it’s barely the case when I’ve shown her facts. The store is clean and some of the employees are cool but at night you get a whole different vibe and it’s messed up . Keep it consistent and realize nobody of color is always going to give you a hard time.. we are cool customers we just want the same respect you give others.

Fantastic experience: Got games

Fantastic experience: Great customer service for a gramma buying a gift!

Fantastic experience: Friendly service and very knowledgeable

Fantastic experience: Very helpful

Fantastic experience: One of the more friendly GameStop's in the area. Never had an issue with any of the staff.

Positive experience: I like that they employ "gamers" of varying interests. It doesn't matter what games I like, chances are one of the associates on duty can help me.

Fantastic experience: Great customer service

Fantastic experience: If I like council games I'm sure it's a great place

Fantastic experience: Great customer service, great selection

Positive experience: Boyfriend and sons LOVE this store!

Positive experience: Staff friendly and professional.

Negative experience: Close it down already.

Fantastic experience: Went there for a game it turned out they didn't have, and the guy running the store was super helpful, when he realized I wanted to find it that day, not wait online, told me 3 other places within 15 minutes that were good bets to have it available TODAY for me to pick up, and one of them did have it and I later got it. Was just such a helpful customer service experience at this particular GameStop. I should have noted the guy's name at the time. Helpful, friendly mid-20ish black man with glasses, and IIRC cornrows. Super helpful and professional. Next time I stop there I'll try to credit him by name.

Fantastic experience:

Fantastic experience: As a future game developer I'm always happy when I step into a GameStop. The atmosphere of nerdiness is refreshing and quite euphoric. Decent prices and friendly staff are just icing on the cake.