GameStop

Fantastic experience: UNIVERSITY which function James function UNIVERSITY and universities are UNIVERSITY and University University University

Fantastic experience: They gave me a Xbox cord for free shout out these workers

Fantastic experience: Jason was amazing. Very friendly and helped us pick out our Nintendo switch and games.

Fantastic experience: Matthew was great help and was very polite helped me find everything I was looking for

Fantastic experience: The employees here are awesome and extremely helpful and friendly! Thanks guys.

Negative experience: Nasty customer service guy just didn’t have any effort and they give crappy prices don’t go here!

Negative experience: Their system sucks I have gone to multiple stores in one weekend and was told their system is down or don’t work right

Fantastic experience: Very excellent customer service

Fantastic experience: The people working here were a big help. Walked me thru the best Christmas gift to get. Thank you

Negative experience: Decent store if you can ever get in. The service tends to be perfectly fine and the stock is pretty good but it seems to constantly be understaffed and locked up whenever I’m looking to stop by, a vague note saying they’ll be back without any hard times listed which is annoying and unhelpful. I want to leave a better review but sadly this is a serious issue

Negative experience: Didn't go here, parked near

Negative experience: Trash

Fantastic experience: Customer service was great.

Fantastic experience: Very helpful and knowledgeable staff

Fantastic experience: Awsome place cheap used games

Negative experience: Would’ve been a good experience but I was looking thru the control freaks. And the employee tried to hint that I was gonna steal them, by saying you see there’s a lock I was looking at the difference and told him I was gonna get them.

Negative experience: Smelled so bad I wanted to puke

Fantastic experience: Very nice guy helped me find the game I wanted

Negative experience: Strange place. Went in to make a purchase. they were more concerned I buy powerup membership. And more concerned I buy a warranty. And more concerned that I spend way more than wanted to get a slight discount and a powerup card. Im a gamer, I know what I want to get. Just give it to me. Instead the clerk made it awkward and painful. kept saying "wow your crazy", "how could you not want that?" "No? seriously? wow"....... This is why Gamestop wont be around much longer. Next time Ill just use Walmart as its less painful. Walk in>Purchase>Leave>Home.

Negative experience: Place is supposed to be open over an hour ago and they are still closed. Not the first time this has happened. Save your self the headache and go somewhere else.

Fantastic experience: I love this store the employees are always very helpful and professional and they are great with kids and they are also gamers themselves I definitely give them two thumbs up six if you ad d my two kids

Fantastic experience: I stop here maybe once a week to check out the figures. There isn't much, but the selection has been better than wall mart lately. I redeemed some points and put them towards a box of Killer Klowns From Outer Space cards. Well, I had my monthly $5 off, and the broad that checked me out, applied other points I had from buying random crap that I don't need. I remember it like it was last week. It actually was last week, so I remember it correctly. They showed me the new undisputed boxing game and it looks incredible. They seemed bummed that I didn't pre order anything. Probably as bummed as I felt when I stepped on my favorite pet fish and squashed it. I remember there was this cool fish called a red tail shark. I was looking for him or it... one morning... and my big toe squashed something slimey. Yeah it was traumatic cuz I was like 8?? Anyways, yeah, Gamestop.

Fantastic experience: Always loved them from when I was a kid Always been a great place

Negative experience: This location has literally been robbed the 2 times I've been here. I do not bring my kid as it's an unsafe store.

Positive experience: I've been to Gamestop less often since they shifted their business model to carry more game-related trinkets and fewer, well, actual games. That came to bear during my recent visit to this Howard Road location while visiting family. They were out of stock of a game that released only a month and a half before my visit. Maybe if they didn't devote so much store space to Pikachu plushies and those hideous Funko Pop figures, they would have had shelf space to carry the products that established their business in the first place. The single employee they had working there was friendly, but needed a second employee there to help him with multiple customers in-store at the same time as us. Additionally, Gamestop's central computer system was glitching during my visit, as he was unable to process a "ship to home" order for the game that wasn't in stock. He was able to process a pre-order for another game, so I guess that's a .500 batting average for this visit. As evidenced by this visit, Gamestop's model of carrying more random merch than games isn't going to bode well in the long run. Because what's the point of seeking out a Gamestop when their game selection isn't any better than Wal-Mart or Target?

Fantastic experience: So glad I buy all my controllers for XBoxone here. Great customer service, and the warranty is worth it. Game prices are affordable. And they carry many games and very knowledgeable.

Positive experience: Quite displeased with customer service.

Negative experience: Buscaba un producto y ya se acabaron

Fantastic experience: People working there connected with my son and his love for gaming

Fantastic experience: Crew on site was beyond great.

Negative experience: The worst customer service

Negative experience: Here it is 36 mins after opening im standing outside bc my uber left me bc i thought it would be a short delay

Negative experience: I never get my pre order bonuses

Negative experience: Horrible customer service. Tanisha will disrespect you and refuse you service for no reason.That’s OK, I’ll let corporate handle her!

Negative experience: When I got there it wasn't what they say in the post...

Fantastic experience: Thank you!

Positive experience: bideogames

Negative experience: Just the worst experiences. lie through their teeth and completely just sucked all the excitement and enjoyment out of me. "we have preorder bonus for everyone who preordered, don't worry" turned into "oh, we gave them all out earlier". "come around 11" turned into "oh, we all sold out at 10". Don't believe a word they say and just shop somewhere else if you want anything other than used games or overpriced merchandise.

Fantastic experience: They closed the store we normally go to due to lease issues and found this store close to where I work. They were extremely helpful and made me feel great!

Fantastic experience: Always good to call ahead. Great.

Fantastic experience: Had what I wanted at reasonable price.

Positive experience: The Nintendo Switch we bought had multiple issues... granted it was a used console they still promised/ guaranteed it was in great condition. The Joycons are extremely loose, the left one has a hard lag to the right when playing racing or first person games. Also there was no charging cord in my bundle package. We returned the mario kart 8 game we bought there too bc it wad over 14$ cheaper at the store right across the street. Overall it was a poor experience for someone just looking to get into gaming.

Negative experience: Traded in 40 games, got $5 store credit.

Fantastic experience: Took my son to get a controller and a new headset. The sales person didn't try to oversell him but rather helped him pick out the best ones for his needs. He was super friendly and very knowledgeable. The staff usually is when we go. This is our favorite location.

Positive experience: This location is all the craze for gamer girls everywhere. Atari to super Nintendo you will not be let down

Fantastic experience: Josh was extremely helpful and took time dealing with a busy store to go beyond my expectations. The following visit Dan was friendly and instantly knowledgeable about what I was asking after. Great visits!

Fantastic experience: Always have good customer service

Fantastic experience: Joshua was very nice and helpful, and was willing to price match to save me money. Overall great experience, I love coming to GameStop!

Fantastic experience: Got a couple games for the switch. My daughter and I are having a blast with them.

Positive experience: For it's size, they have a good variety of accessories, equipment, consoles, and games. But the variety still remains limited to how much they have in stock.

Fantastic experience: Great Selection of games, and amazing service

Negative experience: (Sunday) Tried to trade in my PS4 having just found out the extra trade in promo deal ends today. They would not accept without the cords. Drove 30 mins home got the cords, make my way 30 mins back out as they are the only store open late, with 40 mins till closing time, get pulled over by the police for speeding, cop lets me go, make it there with 10 mins to spare. The guy says there no way he will have time to process me with 6 other customers in the store and only 10 mins. And turns me away. I will never be going to this store again. Talk about ice cold customer service. - 1000 waste of what little extra time I have, waist of gas.

Fantastic experience: The employee that was helping me was very helpful.

Fantastic experience: Plenty of games to choose from!

Fantastic experience: Great experience here. Love this store and the kids do to.

Positive experience: The cashier was very helpful towards someone who knows nothing about gaming

Positive experience: Priced a little high.

Fantastic experience: DAN took 3 of my phone calls yesterday inquiring about a Funko Pop that was supposed to be coming in today. He searched boxes, did internet research and found out they were delayed. He then called me this morning (I didn't leave my number) to give me more info he found on how I could preorder and the date Gamestops are now getting the item. Dan went way out of his way to help me and was nice about it the entire time! Thanks Dan!!!

Fantastic experience: Good staff/manager.. always nice and helpful.

Fantastic experience: Opened right on time

Fantastic experience: I just wanted to say that the employees at this GameStop are top notch true to the lifestyle professionals. I'm 42 years old and have been gaming since first game ever Pong on Atari and owned pretty much every system ever made since then and probably beaten or 10's of thousands of games by now. The people here are so knowledgeable about any question I ask, very impressive.

Fantastic experience: Good guys inside, helpful and friendly.

Fantastic experience: Friendly staff and helpful too.

Fantastic experience: Great store. Not very busy and cashier was attentive and friendly.

Positive experience: Limited, but none the less it was a decent visit.

Fantastic experience: GAMESTOP GO BRRR

Fantastic experience: Great staff and helpful

Positive experience: The staff here is very nice and informative!

Negative experience: Don't help with black customers always have a problem when I have recites

Negative experience: I shouldn't have to pre order a game just to get it first day. Gamestop as a company is a joke

Fantastic experience: Awesome

Fantastic experience: With the new management Dan is awesome, quick and friendly. I can see this location becoming popular again with Dan there. Thank you again!

Fantastic experience: During this covid mess my daughters headset broke (it was warranted) so i didnt want to just buy another one. I spoke w/james at the Howard rd store. He explained everything & i was able to drive there , stayed in my car & get a new headset - it only took 5 minutes. Awesome job James-

Negative experience: Greece ridge gave me a broken used ps3 and told me no other store had one to replace it with my 1 year warranty so I go to chili ave and they end up having one when guy at greece said no one had any in stock. So guy at chili replaced it and now there's another problem with it. Smh I'm over gamestop are they not checking these products before selling them? I think they dont really care if they are selling broken or messed up items

Fantastic experience: Has what you want

Negative experience: Bought a switch that came out of the box cracked and missing pieces. Exchanged it for another that won't take or hold a charge. Dont spend your money here. The employees are polite enough but the corporation is scum and should not be supported.

Fantastic experience: Will was super nice and held up a price on game even though it rang up differently. Always my favorite gamestop

Negative experience: I attempted to describe the item I was looking for on the phone. Salesman kept putting down the phone before I could even finish telling them what I was looking for, which lead to a MUCH longer conversation than was needed... Had they stayed on the phone for more than 5 seconds when I tried to describe I was looking for a USED XBOX, they would have had the answer for me. I heard the guy in the background say "oh but that one is used"... That's when I was able to tell they weren't even listening to what I was asking for, because when he came back on the line, I told him "I'm not looking for a bundle, i'm not looking for new, i'm looking for used". He told me he'd go looking in the back for it and the guy in the background said "we don't have it". That's when the salesman came back on the phone and said: "I'm sorry, it says we have one but we lost it and don't know where it is, we tried to find it yesterday but can't"....

Fantastic experience: Great people and good prices

Negative experience: Dont buy used ps 4 controllers first one I bought was bad when I bought it got another and that went bad in a week. They test fine but dont last

Positive experience: Typical game stop. However it seems like this one has a good selection of used games, better than most.

Positive experience: Good place to buy games not so good for tradeins

Fantastic experience: Very helpful staff!

Positive experience: Great prices, good games, friendly staff

Fantastic experience: They know gaming very professional will visit again

Fantastic experience: Great location

Fantastic experience: Nice workers who were really helpful (talked about ps4 options) great toys

Fantastic experience: been going to this gamestop since it was a eb games and its still a good store!

Fantastic experience: Very friendly super helpful

Positive experience: Long line

Positive experience: Things were good. Got in, grabbed my game, and got out. Would have been nice if the person that helped me and listened when I said I wanted to split the payment between a couple of cards, but oh well. Still got what I camed for.

Positive experience: I do wonder why there is not a GameStop closer to the inner cities

Negative experience: The person working at this time was EXTREMELY RUDE. She was literally herding me out the door as id i was cattle right as 9pm hit. At other gamestop they wait for the people inside to finish and are patient while not letting anyone else inside. Here, the lady herds you out like your cattle yelling over everything "Okay im closing NOW!"

Fantastic experience: Nice staff and decent deals

Fantastic experience: Favorite GameStop to visit

Negative experience: I traded in a PS4 system for a newer one. I accidentally left a brand new game in the system but by the time I discovered it, they were closed for the evening. I called the next day as soon as they opened and they said they were too busy to look at the time. I went in later that day and gave them my info along with the reciept for the trade in. They could not find the system at all and said they would speak to the guy who did my trade in. They were supposed to call as soon as they spoke with him. I waited 5 days before deciding to call them myself. She said they found the system and there was nothing in it. Either 1 of 2 things happened: the kid that did the trade in took the game for himself or they never even looked and bs'd. I know the game was in the system. I was a loyal customer to this particular location but I will no be spending my money here or possibly at any gamestop in the future due their dishonesty and lackadaisical attitude toward my claim.

Fantastic experience: Friendly and helpful.

Fantastic experience: Great spot for used video games and new games great customer service

Fantastic experience: Love this place !!!! Great customer service!!!

Positive experience: Had a good experience here this time, poor customer service in the past. They had what I was looking for and were able to help me check out quickly. They didn't offer additional help to another customer who was not satisfied which surprised me because the other locations often offer to call and locate specific items at other close locations and are super friendly.