GameStop

Fantastic experience: It was a good store but they closes it!

Fantastic experience: They had what I was looking for

Negative experience: I went to the store that was supposed to be open, but it was closed, and everything inside was still lit up. Monday, diciembre 22 at 5:55 pm.

Positive experience: Should be giving it a 2 star.. Went in looking for a used copy of ghost of tsushima for my son, Great they have one. 70 fricken dollars for a used copy of a 5yr old game.. So blown away but my son was paying and wanted it.. Not once did the guy say.. "why don't u buy a new one for a few dollars more" he was a good guy and I shouldve thought of it.. But my brain was only thinking Holy crap! Stay out of these stores and move to pc gaming. More exp starting cost, but way less to sustain.

Negative experience: Real bad customer service I've been calling these people for more than 3 4 days they don't ever pick up the phone how they used to back then

Fantastic experience: I love this store ... great games ...

Negative experience: Arrived at store at 735pm lights are in, people are walking around, sign says open til 8 but door was locked tight. Horrible business model. I'm ordering from Amazon and calling corporate. It's not like this is a fast food restaurant that requires some extensive cleanup procedure. Absolute trash store. Photo added for time illustration purposes (ITS STILL NOT EVEN CLOSE TO 8)

Negative experience: Keep calling the store and I have no idea what the employees are doing. I call every 20 minutes and so we passed to this store and when in and no customers inside so I dial my phone to the store to see if they bother picking up but nope. They just didn't bother picking up. Then on top of that, everytime we go in and ask if they have a game that is certainly on the shelf, they look it up and unlock the cabinets and lo and behold, it's missing. And that went for 30 minutes everytime we wanted to buy a game. This is the most unsatisfying uncustomer service gamestop that are lazy in this city.

Negative experience: They always close early

Negative experience: Ordered online for same day pickup. Drove to the store. Lights are on, open sigh is up, door is locked and nobody home. This was at 1pm. Tried calling hourly until closing time - nobody answered. Guess same day pickup isn't a thing.

Fantastic experience: Irondequoit gamestop has employees that know what they are talking about and will make sure you know what your getting.

Negative experience: The employees don’t know how to simply answer the phone. Called 3 times in a row no answer. Call yesterday and the day before no answer. My 8 year old step daughter can do more than these GameStop employees.

Positive experience: Pretty decent I can't get GTA with a (criminal something I don't know name) starter pack no 5 Star though

Negative experience: I went to simply to buy a physical game. The person who rung me up tried to upsell me to a membership, I politely declined. They then proceeded to ring me up, with the game + a warranty he added and quickly tried to throw in without me noticing nor did I consent to. I noticed the extra $5 charge. He was trying to slip it into the purchase for an extra little bit of commission. I then, politely again, asked him to take it off and he gave me some bs reasoning with high pressure sales tactic saying that people were claiming warranty all the time because discs were melting due to new discs being made out of recycled plastic. Pretty shady practice, buyer beware.

Negative experience: closes early.. 745pm instead of 8pm

Fantastic experience: Great place for games, both new and used.

Negative experience: I would like to bring to attention some concerning practices regarding the management of this GameStop location. It appears that this store is being managed by the same individual, Chase, who also manages the GameStop in Brockport (which is closing down due to his poor management and shady business practices). I have observed unethical behavior, including the appropriation of high-demand products, which are then sold to local shops in the area. This conduct raises significant concerns about potential fraud. I have already reported this issue to GameStop, and I encourage others to be aware of these actions. It seems to be only a matter of time before the company thoroughly investigates the extent of these activities, including the sale of products on the secondary market and any deception of customers. Given the severity of these allegations, I believe it would be appropriate for GameStop to take swift action, including considering his removal from his management role.

Positive experience: Update your hours. It is not open 11am on Sunday

Negative experience: I had the slimiest interaction here with one of the associates, I believe his name was Devon. He attempted to add a service plan to my bill without my authorization as well as overcharge me for a game I was trying to purchase. If I hadnt realized that the game was ringing up higher, i may not have noticed that he added the service plan. He gave me my total and acted like the service plan was a part of what I wanted. I explained several times that I did not want it before he finally took it off. I was firm but not rude in my interaction even though I was getting extremely frustrated. After this point, his attitude toward me soured significantly and he also gave me a bit of a hard time about correcting the price of the game and my coupons from being a Pro Member as well. I'm honestly wondering how many people he's done this to who were not paying complete attention which is easy to do if youre going in here with your child or a friend and just slide your card in expecting your total to include only the things you had said you wanted to purchase. Thats 80% of the reason why Im making this review just so other people are aware that this may happen. I go to Gamestop frequently and have never had anyone attempt this before. This was the first time in awhile I have been to this location and honestly after this, itll probably be the last time if i can help it. I understand there are sales goals but this left a really poor taste in my mouth. I might have even considerer purchasing it if he hadnt just added it to my bill. His whole demeanor was really arrogant, condescending, and slimy. Like a stereotypical used car salesman, not a Game Stop Associate.

Negative experience: This store try to sell me a PS5 Pro forcing me to get the membership and when I refuse to get it they refuse to sell the PS5 saying without membership they will not sell any PS5 and bla bla bla… don’t waste your time going to that store the personal is rude and unprofessional.

Negative experience: I did not like it. The games are used and they delivered mine to me with the old cover and the disc marked with fingerprints. I would not recommend this store.

Negative experience: Only interested in up selling the customer. Warranties are not worth the headache. Had to get government assistance for reconciliation

Negative experience: I went to sale a game the employee name Devon it’s bad dealing with customers he should not be a sale person put him to stock in the back or something cause he doesn’t know what he’s doing this dude told me he can’t give me cash for the game wanted to give me a Master card in GameStop website it says 3 options cash,Venmo, Mastercard I choice cash and Devon says he can’t do that so who’s wrong GameStop website for false advertising or the employee name Devon ? No wonder GameStop it’s going out of business yah people are a joke

Negative experience: Didn't found what I was looking for.

Fantastic experience: Gamestop has excellent products, and their online app is the best.

Negative experience: Sadly, places like this are ending and you can tell. It's usually empty except for the employees. The service is good enough for what there bur there's no traffic so it's expected.

Fantastic experience: Well

Negative experience: What can I say. This store gonna be empty soon.

Negative experience: Got an Xbox from here and It didn't even have a power cord they bugging got home to play the game wow

Positive experience: It was an alright location. They didn't have as much as other locations.

Positive experience: The young man inside had my order ready when I walked in the door, I just feel bad that store front was boarded up and what looked like heavy duty plexiglass in front of whatever windows where left. The violence is getting out of control

Negative experience: Just kept ignoring the phone I called at least 15 times. A couple times I was actually picked up and hung up on never got a chance to speak with anyone and took my business elsewhere

Negative experience: I’ve now had to return TWO PS4 Pros within the past 4 days for defective devices. So much for “Refurbished” I literally just got back today from returning my last one and they gave me one with a shot hard drive what a joke. Purchase through Amazon and save your time. Gamespot is a ripoff.

Fantastic experience: What an amazing experience The manager was so incredibly kind to my son and I when trading our games and made sure we got all deals available. Going above and beyond doesn’t even begin to cover it. Thank you for making our day Jeremy!

Fantastic experience: I placed an order online I missed a call from the irondequoit store i returned the call and was answered by Jason who was sooo knowledgeable and polite I was so happy with his customer service. and I will make this my new location !!!!! Thank you Jason

Fantastic experience: Great variety clean layout

Negative experience: Sketchy area, bad customer service. Was lied to about the Xbox I bought. Wanted the more powerful series X and was sold a series S after I was told it was just as powerful.

Negative experience: Their's one dude who seems too depressed working here.

Positive experience: I love this place and I hope it stay open. We all need a game store even if we have a digital console

Fantastic experience: Staff is friendly and helpful

Fantastic experience: I like like games

Negative experience: They should be open not closed

Negative experience: Called and got a recording that says "we are assisting other customers please call back later" before hanging up on you. Absolutely hilarious!

Positive experience: Service was quick and knew the games and what they’ve got. Decent location with lots around out.

Fantastic experience: Always great to revisit gamestop!

Positive experience: Nice! Had the funko pop I wanted

Fantastic experience: A lot of games

Fantastic experience: Got an Occulus as a gift, racking up a ton of points and extras.

Positive experience: Was very helpful in and out fast very clean and quiet place nice customer service

Negative experience: Kicking customers out of your store because someone else is buying a PS5 console? Guess you guys hate money.

Fantastic experience: Super

Negative experience: Store NOT open 24 hours!

Fantastic experience: Always the best to get the games

Fantastic experience: The employees know there stuff

Fantastic experience: Good game nice team member

Positive experience: Cashiers was great store was fully stocked and she did a price match on a game saved me some$ great job .

Fantastic experience: Gift cards

Negative experience: Everything was basically gone just like all other gamestop out there... smh

Fantastic experience: Kurt is hands down the best gamestop employee I have come across ..its the best service out of any store I visit .when gamestop fails to send me pre orders Kurt takes it upon himself to correct it ...its like gamestop is fun again.

Positive experience: need more product

Fantastic experience: I love gamestop it is a great way to get some good games

Negative experience: They are living in a world of CNN watchers they told me a fully vaccinated person to wear a mask to enter there store I will never support you again.

Fantastic experience: Great fun

Positive experience: Decent store

Fantastic experience: Great service

Positive experience: Games galore

Fantastic experience: Very good service!!

Fantastic experience: Went there pick up stream gift card

Fantastic experience: Awesome people Called an they put the game aside for me till I was able to come get it

Negative experience: Staff are rude and unhelpful at this location do yourself a favor and go to any other one

Fantastic experience: These fine folks make the most of a bad location. Props to them for dealing with a demographic that can ruin good businesses. Corporate, if you read this, give these men a raise. They have earned it. The store has wonderful selection and reasonable pricing. It is well maintained and organized.

Fantastic experience: Nice

Fantastic experience: I forgot the person's name but he was great. I mentioned that I would give a good review for the service I received from both gentlemen

Positive experience: This store ignored COVID precautions. Signs in the front window said masks required and max of 10 customers. By the time we left there were 15 to 20 customers. Some of them were unmasked.

Positive experience: They were out of almost everything so call ahead to save yourself some time.

Positive experience: I came in to purchase a few xbox one games but about 90% of the display cases didn't have prices on them. I shouldn't have to check online or in the app to see the cost of a game. I walked out without purchasing anything and went to the greece store instead.

Fantastic experience: I was looking for a product they did not have it but they did have an alternative

Negative experience: They have boxes out of games, consoles, and accessories that are out of stock. If they arent in stock, don't have them out.

Fantastic experience: Not crowded and was able to get in out quickly.

Negative experience: Dirty. Smells like sub shop all the time from.nextdoor

Fantastic experience: They have alot of awesome product! Very neat and up kept. Empolyee was once and helpful! Just scored some awesome product.

Positive experience: Lots if game. Staff are friendly

Fantastic experience: Great service, systems priced high see how they are almost last gen. That's not the stores fault tho

Negative experience: Horrible company with horrible policies

Negative experience: Skip this spot, find another one.

Fantastic experience: Informative

Fantastic experience: Polite employees was very helpful with choosing the right game for my 7 year old

Fantastic experience: Always helpful

Fantastic experience: Awesome, no waiting in lines. Great Customer Service

Fantastic experience: Good for all your gaming needs plus so much more

Positive experience: Great service

Fantastic experience: Customer service was great

Fantastic experience: Great costumer service

Negative experience: Employee interaction was 100%. Availability on games 100%. The only problem I had was the child running around the store with no mask on. His mother or Guardian didn't have a mask on either. As this child was throwing games on top of the games I was purchasing, I needed ask for another game due to no masks and no social distancing.

Positive experience: I didn't go to game stop I was at Ice cream world

Negative experience: The manager is a condescending word I'd rather not use. Very rude and acts as if you are bothering him. I'm sad the other east ridge road location is closing, those guys are the best. If they chose to keep this location open no wonder game stops are dying out...

Positive experience: Good customer service Didn't even know I had a pre ordered game on hold for a year lol

Positive experience: Line was a little long, but I felt like I got what I was looking for. Also got 5 dollars off with membership.

Negative experience: The Guy Mat was so unprofessional, I called in to ask about my order I placed online and he kept giving me a hard time .

Fantastic experience: Love this place!!! Great games and great prices!!!