GameStop

Fantastic experience: Although it was a small store, the saleswoman was very nice and patient to explain the ins and outs of a Switch system to us old fogeys that haven't touched games in many years! Her knowledge and friendly service sealed the deal, and now we're at home learning how terrible we are at gaming but having a ton of fun!

Negative experience: The store overwhelmingly smelled like feet and B. O. It was also an awful store overall. Didn’t feel like GameStop, felt like a low rent pawn shop. Came to spend 500+ and chose to spend my money elsewhere.

Fantastic experience: Good store. The service was good, the people knew what they were talking about.

Positive experience: I had a good time here buying payday 2 and cod ww2 there were two employees one was super nice and helpful and the other was a annoying know it all who would not shut the heck up overall good place

Fantastic experience: Jamie, Maven and Jeffery were absolutely awesome. I wanted Sonic X Shadow Generations but was really on the fence and Jeffery recommended this easy payment plan. After he and Maven set me up it was just a couple of easy payments at my own pace. Today I got the game from an easy pickup in store and this awesome employee Jamie was even able to get me money back after I paid. I’m just happy with the assistance,great attitude, and professionalism they provided. Thank you guys so much if you guys get to read this

Negative experience: I wanted to cancel a pre-order, and place it at a store closer to where I live. The employee took an extremely rude attitude towards me, and informed me they weren't a bank. They obviously aren't a bank as I got no interest back on my investment. I will never shop at a GameStop ever again because of this experience.

Negative experience: The place was not open when I got there. The posted hours of operation sign said it was supposed to.

Negative experience: smelt like sweat and must very stinky and mean employees horrible

Fantastic experience: The man who helped my grandson was very knowledgeable and nice.

Negative experience: Beware when ordering used consoles from any gamestop. I ordered a wii, 2 games, and an extra remote and nunchuck. They shorted me a nunchuck, and it took 4 weeks to get the console, instead of the 3 days they quoted when I purchased. When I finally got the console, they didn't include any AV cables, so I had to wait longer for those to arrive. When I was finally able to get everything hooked up, they sent me a faulty machine that won't read any discs. I now have to wait "3-5" days (we'll see if that actually happens) for a return label to be approved, and then another "3-5" days once the machine has been received to see a credit on my account. If I have one more person from gamestop tell me 3-5 days for something I might scream, because it's never, EVER 3-5 days. The staff at the store was lovely, especially for how busy it was. Corporate on the other hand is a nightmare and I couldn't recommend staying away more

Fantastic experience: Very helpful sales people. I would recommend them.

Fantastic experience: I had a wonderful experience with Tali, the ASL. She traded in my digital PS5 and got me a disc one [pre-owned even!]. She had a great attitude and she was super helpful! She even had a pre-owned copy of Final Fantasy XVI! This was one of the best experiences I had at this store in a long time! Thanks again to Tali, who provided excellent customer service

Positive experience: Not impressed. Not very helpful and didn't really seem to care. Store was clean.

Fantastic experience: Small but nice staff good clearance items too

Fantastic experience: Gamers I need of games

Positive experience: Gteat weekday price. Kids had a lot if fun. No bathrooms kinf of inconvenient, but understand safety concens.

Fantastic experience: I mean it's GameStop ‍♀️

Positive experience: Small place where everyone floods in. Not as much stock as bigger stores but a good place to swing by for a game you know is there.

Negative experience: They never answer the phone.

Negative experience: Thier opening time is wrong , says 9 am on Google but when you get there it's actually 10

Positive experience: Lots of good deals.

Negative experience: Product return refund was denied within the 7 day return window citing that the box was open. Was offered store credit instead which didn’t work for me as they only sell gaming products which I don’t plan to buy. Reason for low review is the way this was communicated (confirmed before buying the product that this is returnable and that I was buying this to see if it meets my needs. Was assured a no hassle return during purchase, which did not turn out to be the case.). Would rather go to other stores like bestbuy in the future for better customer service and purchase:sales practice transparency. I will be selling the product on my own to recover the refund amount.

Fantastic experience: Absolutely will be back for sure!!!! Ethan was awesome and very very helpful and kind more employees definitely should take some lessons on customer service from him!!

Positive experience: It was a very clean store albeit quite small. Small is easier to keep clean.

Fantastic experience: My 1st time in GameStop and I was really impressed! I’m all about excellent customer service, and happy to report I got it from Ethan the manager and another staff member last Friday. I really liked the organization of the store and selection. I got all my questions answered by Ethan and the other employee (didn’t get his name), and they were both patient and knowledgeable about the products. Thanks for making great customer service a priority at this store! It makes all the difference if I’m a repeat customer :)

Positive experience: Its gamestop

Negative experience: Meh...had to wait a long time at the register because the clerk spent a long time upselling a customer and explaining in too much detail. Maybe if there were two clerks, the line would have moved much faster.

Fantastic experience: The team member was very helpful. And plus the used and clearance things were .asked down even more.

Positive experience: Its fine. Wish there were more in the ps5 section

Fantastic experience: Bought my son 3 used games of which he has been very pleased

Positive experience: Wasn't a large store. Limited selection. To be fair, it's in the mall.

Fantastic experience: I go for funko pops and I almost always find a good one

Positive experience: Some items ok

Fantastic experience: Nice selection of Funko pops

Fantastic experience: This GameStop just got a new manager and I'm super impressed. I came in today with a tough problem and he solved it with patience and a smile. Definitely coming back.

Fantastic experience: When I find games I want, they have great prices!

Positive experience: It's a Gamestop, smaller than most. When I take my son they seem nice and not pushy.

Fantastic experience: Great manager he knows just about everything in the store.

Fantastic experience: Muy limpio

Fantastic experience: Insane deals

Positive experience: My brother went in said it was good sevice

Fantastic experience: Great selection of video games, my trade in's were above fair, I even got an extra coupon for 10 bucks. Staff is friendly and knowledgeable on their business, have great game recommendations, not just the fancy and most recent games, but old school, they even helped me to find an old title not sold anymore on regular retail on a secondary market store around.

Positive experience: They got some nice t-shirts but a bit highly prices

Fantastic experience: Always great and helpful

Fantastic experience: Had the item we were looking for.

Negative experience: Got a cloud alpha headset, cost $100, and has poor audio quality on the xbox. Every time i try to call, the call will disconnect after telling me about the adds and deals they got. I just want a return, is that too much to ask?

Negative experience: No one can get me a ps5

Negative experience: will never shop at games top ever

Positive experience: It's GameStop. No frills.

Fantastic experience: Love the selection and customer service.

Fantastic experience: Nice place and attentive worker

Fantastic experience: Excelente servicio gracias

Fantastic experience: Employees are always helpful. Really like going there.

Fantastic experience: I go here just to randomly check what item/s to buy and I always ended up getting one from the clearance section.

Positive experience: Best place to find hard to find action figures.

Positive experience: They used to have a lot of games displayed but now it's all collectables. Hard to determine what you want. If you go there make sure you know what you want. Maybe call ahead because it might not be there.

Fantastic experience: Si te gustan los juegos, esta es tu tienda y puedes preordenar lo que deseas si aun no ha salido a la venta.

Positive experience: They have a wide selection of games for pretty reasonable prices. Their response to the pandemic is also good: only letting a certain number of people in and having the line labeled where you can stand seem to be effective, so that's good. The only issue is that, last I heard, they don't treat their employees very well. Other than that, great store.

Fantastic experience: Gavin helped us get our membership renewed and is always helpful. He and chance is why we continue to come back

Fantastic experience: This place is just great. The customer service is excellent and it’s pretty clean and they usually have pretty good games

Fantastic experience: Wonder selection of games and collectables. A little pricy on some used games but you can find almost any game.

Positive experience: I hate all GameStop’s.

Positive experience: It's game stop small and packed

Fantastic experience: Guys were knowledgeable and friendly.

Fantastic experience: Gavin has tegridy. They didn't have the controller I was looking for in stock. And he told me where to go exactly to get it. Props

Fantastic experience: The folks at this store know their stuff and will do their best to get you the odd collectibles they carry!

Fantastic experience: Daughter always finds what she wants even if its out dated

Negative experience: Nothing I want

Fantastic experience: Nice people who work there Best gamestop i have ever been to

Fantastic experience: amazing costumer service. even while working there the people are extremely nice. and will always take time to help you. thanks for letting me be a seasonal.

Fantastic experience: I see some reviews about people getting robbed at gamestop, I've never had that experience. Every time I trade in I'm fine with what I get, I just kind of figured that it would be based on the stock they had and how many people wanted to buy that item. Plus it's really just convenient for me, I know I could get more online but never have the time. A++ to everyone who work there, especially a helpful employee named Ismael and the manager chance. Great service

Positive experience: Well stocked, but expect to wait in line when you go

Negative experience: I have always found the selection in GameStop stores to be lacking. Sure, they have the most current releases. But, I don't buy those at these stores. Usually expensive. Prices usually seem high for what they offer. Always found that if your looking for slightly older games, you should buy elsewhere.

Negative experience: Smelled bad

Positive experience: Friendly staff

Fantastic experience: Great customer service

Fantastic experience: The person working in the store was really nice and very helpful.

Fantastic experience: Muy buen servicio atieneden muy bien

Fantastic experience: Chance the manager was very helpful and excited to do his job. Great store

Fantastic experience: Best place to buy games

Fantastic experience: Good

Fantastic experience: Good choices

Fantastic experience: Good but too expensive

Negative experience: Overpriced used games and lots of collectibles that can be found cheaper elsewhere...but TO THE MOON!!

Positive experience: seems everything I buy here breaks before it should. I keep coming back though. It's got a good selection and decent prices, also sells used games, controllers, systems, headsets, whatever at a fraction of the cost of new.. but then again, that's probably why they don't last as long most the time.

Fantastic experience: Lots of games, great staff.

Fantastic experience: Always glad to walk out with my loot of games and accessories from here. Thank you Li.

Fantastic experience: I have been doing business with Gamestop for years. The best location in Johnson county is orchid Corners..Tyler is the man! Top service and he goes that extra mile for you

Negative experience: Has gone down in game selection. Some of the collectables are cool but it's rare to find any real treasures.

Negative experience: ...if you like getting robbed.

Positive experience: Always good service

Fantastic experience: Very helpful! We were looking for certain amiibos here and they informed us well on how they work and where to get them. Also were happy to tell us the prices of used systems in stock.

Fantastic experience: Had everything give them your money

Positive experience: Very knowledgeable staff.

Positive experience: Pretty good store

Positive experience: It's a GameStop?

Positive experience: This location is just as good as any other one. The staff is friendly. Their selection price ratio just isn't very good anymore.

Fantastic experience: Awesome selection and crew

Fantastic experience: Sam is the best. She's so bubbly and easy to talk to. Always a good experience when I am able to speak with her.

Fantastic experience: The Employees are always so helpful!