GameStop

Negative experience: I don’t recommend this location

Negative experience: Overpriced,and employees are super pushy about buying the membership. Reminds me of RadioShack right before they went under

Negative experience: Refused trades for Nintendo Switches for minor barely noticeable “cosmetic” damage but again, not even noticeable. I didn’t ever notice it until he pointed it out and we play on them daily. Fully functional, all parts and box included and wouldn’t take the trade in stating he was “following policy” total waste of retail space.

Fantastic experience: Visited the store Sunday morning and had a wonderful time. The employee working was very helpful, kind and a true professional. The store was clean and well organized.

Negative experience: Brought some old game boy games and the employee said he wasn't trained on how to take those in. Kind of annoying. No hate on the guy just management is stinking it up lol.

Fantastic experience: Guy was very helpful and knowledgeable

Negative experience: I went in to return a game I purchased for my brother that was for the wrong console. When I brought it in the employee Michael said that the warranty I purchased with the game will not be refunded. When I had asked why he simply stated he “can’t do it” I told him I understood he couldn’t and asked if he could get a hold of someone who could help with it. He responded with a very loud verbal sigh, as if I was asking him to move a mountain. After contacting the manager and getting the warranty refunded, I puchased a few games. He then accidentally put the wrong game in one of the game cases. He made it seem like my fault, and I was an inconvenience for catching his mistake. The employees attitude is very off putting and uncomfortable. They give off a very lazy and aggressive impression. The selection of retro games is okay, but to avoid a “basic GameStop employee” interaction I would definitely recommend the GameStop in Lee summit over this location.

Fantastic experience: Had exactly what I need and felt a bit of nostalgia. Stop in

Negative experience: Went to gamestop at 4 pm for the Pokemon code that you can get through the end of the month, they had none left. The dude said no with a big smile on his face and I walked out. Launching a pokemon tcg on the same day as a code is ridiculous. If its a gamestop exclusive thing they need to get more then what they're sent. I understand gamestop is going out of business and honestly good. I am glad. I went the same day the code for shiny koridon and miridon released. It shouldn't matter if I am there when they open or a minute before they close or a day after, they should still have codes left or order more when they are out. That is so dumb. I left your stupid store without buying anything. Good way to lose customers.

Negative experience: Went in to ask for a code to that shiny Pokemon promotion, the employee gave a condescending answer of "we've been open for 6 hours". You don't say? Definitely won't come here for sure on any future purchases.

Negative experience: Trash

Negative experience: Pre-ordered game was not available upon release date. No way to contact upper management. Not even an email. Maven was nice though, checked all boxes for the game.

Negative experience: Very unhelpful

Fantastic experience: We love GameStop! There’s always good deals and the staff is awesome.

Fantastic experience: Wham!

Negative experience: If I could leave 0 stars I would this company is terrible and have the dumbest policy and membership. My son tried use a gift card he received for his birthday to get a Xbox gift card that is much cheaper than buying in the store. But of course the policy is you can't and they don't even price match to buy the game in the store. What a load of crap so you have game stop money but you can't use it for what you need. If you don't except gift card purchase you should at least offer the customer a price match. Why should have to spend money when he has a 50.00 gift card. Membership is terrible too. 5% discount a month but you still have to pay for a warranty each time. Why doesn't that come with a membership. Then I purchased a controller and got the warranty then wasn't allowed to return it because I wasn't a member. Please explain the benefits of being a member because I truly don't see it. I would tell corporate but of course the customer service line hangs up on you. Just poor service and business all around. Find a better option this place sucks!!!!!!

Fantastic experience: All I have to say is the Tall Guy that was working this morning had to have been the coolest and sweetest guy ever that I had to give him a snack from the Island before I left. Right on Dude! You made my nephews birthday!!!

Positive experience: The Employee that helped me was very nice. It's not his fault, but I wish they wouldn't ask me multiple times to sign up for your pro rewards. I should be able to say no and that be the end of the conversation.

Negative experience: Customer service was terrible, we ask for a game that came out a week ago and they were surprised that the game was already out, they told us to go to another store because of the game was to new they couldn’t see if they have stock in other stores, went to the store 15 min away and they have it, what’s the point on work in a game store if you don’t have the knowledge of the games that are coming out? Ridiculous

Negative experience: Absolutely horrible customer service.. i will never go back.

Fantastic experience: It was a typical GameStop, no frills about it. How were, the sales associate was very friendly and helpful. The female associate helped my young son by navigating him to buy the game right for him. Customer service was excellent.

Negative experience: The L2 button didn't work on my new controller, 1st time used, and they wouldn't exchange it. I purchased a ps4 controller refurbished because they didn't have any new ones. Jaimie the manager & michael i spoke with. I bought it less than a month ago and used it for the first time today. That's disappointing it was $70+ with tax. Don't buy here.

Fantastic experience: Michael and another super nice dude helped me out just a bit ago. After having such issues with a different GameStop these two went above and beyond. And they really listened and made simple solutions to help. I will no longer go to any GameStop in the metro area anymore. This! Is the GameStop to go to! They really care about the gamers experience! Great customer service.

Fantastic experience: I unfortunately this visit unable to make transaction as my bad too early. But know from past visits very happy to assist and try to get what you are looking for .

Fantastic experience: Orchard Corners has been the Gamestop I go to every time for a reason. I've always had a really easy time getting what games I go in there for and I've never felt pressured to buy anything, which is one of the reasons why I always up my Pro when I stop in. Maritte helped me today and they did a fantastic job. The store was incredibly clean and didn't feel cluttered at all, too. Thanks so much!

Fantastic experience: Nice staff

Fantastic experience: Always willing to help you find what you are looking for.

Fantastic experience: Excellent store! Very polite and knowledgeable staff!

Negative experience: Left an inexperienced worker on his own to deal with multiple angry customers that he was unable to help. Spent about 40 minutes there for a simple exchange just to be told that nothing can be accepted at the very end. Not only that but he wiped my ps4 before all that so this has caused an even worse inconvenience.

Positive experience: Not as good as it once was but always enjoy visiting gamestop.

Fantastic experience: Post likely the best GameStop in Kansas and Missouri

Negative experience: Not my favorite location

Fantastic experience: Brie was such a gem and super helpful on my visit! I did a trade-in and purchased a preowned ps5. Very social and friendly! (We talked about FFXIV)

Fantastic experience: I have no idea how beneficial my reviews are but I have always considered it a privilege to have the opportunity to express my experience with the various businesses in and around the area. I won't bore anyone with the same old thing as I have mentioned in one of my other posts regarding my experience with a different company online but I will definitely say that I am always going to be completely honest no matter what and I am the first one to admit my mistake. . . (See other reviews for more details). This store is exactly what you want when you walk in the door no matter who it is you're buying for. It's not the biggest store obviously but I had no problem finding exactly what I was looking for. Everyone was really helpful but I didn't feel like I was bombarded by the helicopter sales people who might have a few good reasons to take a vacation.

Negative experience: Just buy online and save yourself some time

Fantastic experience: My go to GameStop the staff is always helpful but never pushy like some other locations

Fantastic experience: Jamie was amazing. She was a great store clerk and helped me out so much. Will definitely come back to this gamestop because of her! Thank you!

Positive experience: Out of single packs of pokemon:(

Positive experience: They have good video games. If you got any question. They will give you good answer for you.

Negative experience: Called this store and spoke to a woman who said they had PS5's in stock and held one for me. She did NOT tell me I was required to buy a SECOND controller AND that I was required to be on Gamestops Pro plan to be allowed to buy (mine had expired so it would have been $15 to renew). So the cost of a PS5 and game, plus a surprise $75 for a controller and $15 for the pro plan? No thanks. I wasted my time and almost my money by driving to this location and she could have saved me time and frustration by being up front about the real cost. What a terrible experience. Left without making a purchase.

Fantastic experience: Great

Fantastic experience: Good service. Good price. Good selection

Positive experience: Picking up Door Dash order, finally got it sorted out.

Positive experience: I still like the interaction with people about games and there's a women who works here that knows her games. We had a great conversation about a game my wife got me for Christmas and the lady who worked there told me she had the same game and explain it to me and sure enough I went home she was right

Fantastic experience: Nice and friendly ppl..

Fantastic experience: The woman behind the counter was really nice will be back.

Fantastic experience: I think GameStop is very cool

Fantastic experience: Always friendly and willing to accommodate. Best GameStop in the city.

Fantastic experience: Miła obsługa

Fantastic experience: I want to commend the sweet lady working at this store, Chelsea, for always being so nice and extremely helpful to me and my boys. She goes the extra mile every time I'm there. If she ever reads this, I just want to say a big THANK YOU :) Gamestop should be honored to have an employee like this working for them.

Positive experience: Easy service, directed me to a cheaper version of what I had but same exact thing

Negative experience: Me and a friend went here on 12/20/20 to purchase a few games and whatever else seemed interesting. When we walked inside we were not greeted but everyone that came in after was greeted nicely. There was at least 2 workers behind the counter and one straightening up the shelves. Not once did anyone offer any help or anything after walking around for 15 minutes. We decided to leave and take our business elsewhere. It sucks because I have a membership with GameSpot but I will not be returning.

Negative experience: I was sold the wrong game, didn't have much of a variety to choose from but over all the girl was friendly.

Negative experience: Very disappointed with this store and would think twice about purchasing anything there. My husband waited in line for since 5am this morning to try preorder NEW XBOX but they let some other person who did not wait line at all purchases it. That is just wrong and very RUDE. MAD as hell will not come back.

Fantastic experience: The person that helped me went above and beyond! Extremely friendly, would highly recommend shopping here.

Negative experience: Sat in front of the store calling for 45 mins as the employee sat texting and calling on her cell phone but would not answer the store phone to pick up order before I got sick of it and left

Negative experience: There ok

Fantastic experience: Had lots of games grands were happy.

Positive experience: Had the games I was looking for

Fantastic experience: The whole team was awesome at helping Black Friday shop and even though they were busy they helped me with all of my questions. Never became frustrated or anything. Awesome crew. I will go out of my way to visit this shop again. Thank you.

Fantastic experience: Nice place and nice people. Helped me out with what I needed.

Fantastic experience: Very professional and helpful. Tyler is a great guy and the right type of person to be manager. Highly recommended.

Fantastic experience: Great games

Positive experience: Did a multi trade- in and bought exclusive figures from the store credit; staff was knowledgeable and friendly.

Negative experience: Reviews for businesses like this won't really go very far, but it is what it is. I stopped by a few days before my birthday to trade in some equipment. I was first met by a girl who was so helpful I renewed my Powerup Card (?) subscription to help out her numbers. Well, it got to the point where she wasn't sure how to give me trade-in value on my smartwatch, which was completely understandable. A manager (?), [redacted], walked over and tried to assist me.....and twenty minutes later, after ringing me out for everything else (in his name, not hers), he told me since he couldn't pull up the smartwatch in his system (Samsung Galaxy Watch, mind you), despite the fact I already had a quote from the website, there was nothing he could do. Of course, he just stood there and looked at me like I was being unreasonable when he made no effort whatsoever to figure out how to resolve this issue. I got visibly irritated, which I am sorry for, because I had my wife and son patiently waiting for me in the car (a 30-minute trip that should have only been 10). But guess what? We went across the street to Oak Park Mall, and they were able to find the watch in about two minutes. The manager there confirmed there was no reason for [redacted] to not be able to do this. I don't know what the problem was, and if it would have taken thirty minutes but he was able to find out the problem? I would have been satisfied. Just not impressed with the overall apathy from this employee, and it soured me enough to leave this review. Please, train your employees to learn how to problem solve. Not everything is going to be easy, but when you have customers with a legitimate concern, it's worth taking the time to figure these things out. Especially when you can take the time to tell a mom and her son how to "cheat" the warranty system to get a new pair of headphones. I'd love to provide more feedback to management about this incident if possible. I don't want to shame the specific employee, but apparently this isn't the first time the OTHER store has received complaints about this person... Unfortunately.

Positive experience: Good customer service, quick transaction.

Positive experience: The staff a few years back were great but since then, the feel has gone from a welcoming place to just another buisness.

Fantastic experience: Greatest selection of games at a great price

Positive experience: I'm mostly a PC guy, so this place isn't exactly my cup of tea, but I can still admit that for those who like console gaming, this place is pretty great. My only gripe is the weird return policy. I got a xbox one controller for my PC, and I wasn't a fan of the one I bought, so I went to return it, and was told i couldn't, unless it was defective

Fantastic experience: Always love the gaming industry regardless, but this location is kind of hidden, out of the way for those doing any shopping near the mall. Lots of gaming options, game related merchandise, and a very friendly staff. Edward was helpful and professional even though he wasn't feeling 100% definitely a great work ethic. His coworkers were there immediately to have his back and ensure customer satisfaction regardless. Fair trade in prices that best buy couldn't touch! I'll be returning soon. Thanks everyone!

Positive experience: good selection, many refurbished items break just after returnable date

Fantastic experience: The people here are nice and knowledgeable, and going to this location for well over 10 years.

Fantastic experience: Love the fact they have a big selection of FNAF plushies. My son loves them

Fantastic experience: One stop shop

Fantastic experience: GS stores are heavility dependant on the store managers.

Fantastic experience: Nice people and was willing to help if it was needed.

Fantastic experience: I never bothered wasting my money nor my time with anyone other than a Gamestop staff member. Sam, Chance and the entire staff are willing to go the distance and make things easier and more efficient working for the customer.

Fantastic experience: Always great experience

Fantastic experience: They were very helpful and had some good sales

Fantastic experience: They will treat you right and they always make you smile

Fantastic experience: Very helpful

Fantastic experience: Helpful and friendly staff. Got exactly what I needed.

Fantastic experience: This is my favorite location. A very knowledgeable staff and super friendly. They've always got suggestions for games my family might like without making me feel pressured into getting them. . . but I sometimes give in and they haven't been wrong yet!

Positive experience: The staff was very helpful

Fantastic experience: Great service. Staff was very knowledgeable, and helped me pick out a present for my wife.

Positive experience: I go here for all my Rick and Morty needs

Positive experience: Good service and helpful staff

Positive experience: Very Knowledgeable. The employees were very helpful assisting my son with his needs. They made everything seamless. Thank you.

Fantastic experience: More like four and a half Stars, but I'll give them the benefit of the doubt. Friendly service, great deals.

Fantastic experience: Great location friendly staff

Fantastic experience: The guys here are always super helpful. Even when they're really busy, they do their best to quickly help anyone who has a question or needs assistance.

Fantastic experience: Great staff very helpful my husband had just got out of the hospital and didnt feel up to going in the young lady took her time and helped me with a million. Questions the game i got he didnt like i had lost my receipt i went back 2 days latter stressed and there she was with a smile on her face she remembered me and assisted me with a exchange and even asked how he was feeling.

Positive experience: Good selection. Deals are good. Nice staff

Fantastic experience: very helpful staff assisted me in choosing between an Xbox and a Playstation. their recommendations were better than the guys at best buy up the street.

Positive experience: Employees are nice, but store is overpriced.

Fantastic experience: Easy access to video games right next to food and entertainment. Knowledgeable staff. This is the GameStop I frequent most.

Fantastic experience: Great people and good prices

Fantastic experience: Great staff eager to help

Fantastic experience: Samantha and CJ. They'll take care of everything...that's all

Fantastic experience: Always friendly and willing to help staff