GameStop

Fantastic experience: I bought call of duty ww2 here and it was a good shopping experience. Thinking about returning to look at switch games.

Fantastic experience: I had an outstanding experience at the GameStop on Wilkinson Blvd! Manager Dwight was incredibly helpful and professional from the moment I walked in. He patiently answered every question I had, offered great recommendations, and made the whole process smooth and enjoyable. His staff was equally friendly and attentive, creating a welcoming vibe throughout the store. The location itself is spotless and well organized!! Games, accessories, and collectibles are easy to find, and everything looks pristine. It’s clear this team takes pride in their store. Hands down the best GameStop I’ve visited. Thanks, Dwight and team!! 5 stars well earned!

Negative experience: Store closed for 2 days. NEVER make a pre-order here! I watched the fedex delivery person leave a note on the window because the store was closed when I came to pick up my game. This is absolutely unprofessional.

Fantastic experience: Had awesome customer service from Keegan who helped us understand the rewards program. Only paid rewards program I’ve ever been interested in. Also lowkey the reason we got a switch 2.

Fantastic experience: Today we visited this location and received great customer service. We will definitely return.

Fantastic experience: I like thie location the gentleman in atore is always helpful and knowledgeable, though I can do without the beggers in the front ( not there all the time but still annoying )

Negative experience: Put down payments on multiple preorders about 2 weeks before the release dates, called and went beforehand and asked about said preorders and was told they were in transit, about a day after the supposed release date I called and went in person only to find out the arrived a week beforehand and due to their “48 hour hold” my preorders were then shipped to other customers, awful return policies, and awful service especially from David. Would never recommend shopping at this location or any for that matter.

Fantastic experience: wonderful experience

Fantastic experience: Great staff, very friendly. My favorite store to go to, even thought it is further away from my home.

Fantastic experience: Great staff at this location

Fantastic experience: Love to go online and order any game can be a bit pricey but game always great

Fantastic experience: Friendly staff I did a Happy return and my goodness it was easy peasy I see why it’s called Happy returns

Fantastic experience: David was super helpful, great experience

Negative experience: traded in a perfectly well kept system, was even asked if I ever took it out of the box, but was ultimately considered 'damaged' since the guy checking the system didn't push in the power cable all the way into the power slot - so when he moved the system while turned on, of course it shut itself off. I even told him to push it in all the way since that's what happed, but he said 'just to be safe' he would consider it damaged... only takes one not so nice experience to lower this location's reputation, probably should have gone to the Cotswold or Woodlawn location, have had better trade-in experiences there.

Positive experience: While the place is supposed to be open till 8 and they were closed at 7:36pm the other day, the staff is very friendly and chill. I appreciate it.

Fantastic experience: Really good place to go this is where I most of my games from and if they don't the game they show when they get it or show you the nearest game stop that might have it

Negative experience: Made a order 9/11 and it is now 10/4. It still has not arrived

Fantastic experience: Went to get my ps5 there and the staff at the time were friendly, good customer service.

Fantastic experience: Tttt

Positive experience: Here another perfect plan!?

Fantastic experience: This is the best gamestop in Charlotte nc. They always get exclusive games most gamestop's dont get. This is my go to spot when a game drops. The head manager is cool as hel too.

Fantastic experience: Very friendly and always was helpful finding games

Negative experience: Always like the store but this time it seems like need to resupply stocks on Xbox it's not time to stop any game systems in store I'm disappointed

Fantastic experience: Always a pleasure visiting this location.

Fantastic experience: I tend to go to this store a lot! Love the customer service and employees !

Fantastic experience: Service was EXCELLENT. Even though they did not have what my son was looking for, customer service was willing to call other stores until they found it.

Positive experience: The manager is awesome. Knew what was needed

Negative experience: brought "Microsoft certified" xbox one X and it over heats after one hour

Fantastic experience: The guy therebwas 3 days new and yea he did pretty good

Fantastic experience: I came in to pick up an item, and tried to trade in some old PS3 games. The employee behind the counter was super helpful in telling me they no longer accept any of those games, but gave me suggestions on places I could go that would take them. Quality customer service for sure

Negative experience: Call the store 4 times to ask about a video game and 4 times I hang up. I went to the store and saw how the call to other costumer callers hung up. The same man from the register just told me in a bad tone, if I didn't reserve it, I couldn't sell it. so that they have the boxes of the video game living them in the rack I bought it on Amazon and from now on I will continue buying it. Very bad service.‍♂️

Negative experience: Well I should have looked at the reviews before I went here yesterday. It has been over a year since I visited this location and let's just say the previous employee was way better. So my husband and I go in here looking for a controller after about 10 minutes looking at the same thing and he looked over several times without saying anything we go to checkout the employee says oh sorry I'm out of all controllers no you are not sorry if he would have did his job when we first came in as to a formal welcome and how can I help you all this could have been avoided . And with the conversation he was having I sensed slight prejudice and if that's how he truly feel he needs to find a job in another area seemingly since this area is 80% people of color. If corporate sees this this man needs to be removed asap

Fantastic experience: Great customer service

Fantastic experience: Love it!

Fantastic experience: Great fast and fun

Negative experience: There needs to be one than one cashier when there is a line.

Fantastic experience: I love my gamestop. The manager never met a stranger lol the employees are top notch as far as industry knowledge and like 95% of them have awesome personalities too. Surrounded by a wide variety of other stores makes parking troublesome at times, but the ability to also complete many daily errands in one location while getting games makes up for the lost time looking for parking.

Negative experience: Been sitting here for 30 minutes store still hasn't opened. They need better employees.

Negative experience: Came in the store needed help locating a game 15 minutes goes by NO HELP and the games were over priced

Positive experience: Dood the stuffies!!!!

Positive experience: Them my people never had a problem

Fantastic experience: The best staff every at this location

Positive experience: Good customer service

Positive experience: This was the only GameStop I’ve been in that has an announcement about theft. It was a little off putting, but pretty typical game store.

Negative experience: I called saturday about the time and date for the release of a game. The information I was told didn't seem correct so I asked again and was told that indeed the first date and time I was given would be when I could pick the game up. Because I've been coming here a long time and I know the rules of retail I called again on sunday just to make sure. I was again told the game would come out at 9pm on Monday night when they close. So, since I called twice I got off work early because I was excited for said game. I get to the store at 8:40 to be told that I was given the wrong information and that I will have to comeback tomorrow and pick it up. Then why did I call twice and make sure that the game came out when y'all said it would before I took off work early?

Fantastic experience: Good place for all gaming needs

Fantastic experience: Great Store, great employees

Negative experience: The guy that was there took a spoon and dipped in the icecream and got a big spoonful with no gloves on.

Positive experience: This gamestop is our go to but the manager often pushes you a lot to buy more. Hes also sometimes rude. There is another worker there that we love and is always helpful and never pushy. I wish he was the manager instead.

Fantastic experience: Skomp skomp games skomp

Negative experience: THIS IS THE WORST GAMESTOP I HAVE EVER BEEN TO! Staff is rude, unwilling to help resolve issues, and takes hours to complete trades or purchases that would normally take much less time at another store. DO NOT give this GameStop your business, go down the road to South Blvd or Cotswold.

Fantastic experience: Friendly

Negative experience: Very poor customer service and I hate being spied on as if I'm trying to steal. I will not be back. Also, when you walk in there's this recording regarding security and how the store is being monitored, why is it that this location is the only store (that I know of )with that type or recording? The one on South Blvd does have that type recording...it's ridiculous. Spend your money elsewhere.

Negative experience: Customer Service is Terrible!!!!

Fantastic experience: That store is so fun especially talking to the associate

Fantastic experience: Only go here for our games! Excellent store! Great customer service, friendly people!

Fantastic experience: I love GameStop because you could get all the latest games and the prices are good

Positive experience: Great service and employees knowledgable of products

Fantastic experience: The associate Matthew was awesome. He was very knowledgeable on the game system and was very patient with helping me with my part

Positive experience: They don't have as many used games as they used to, but they have great customer service.

Fantastic experience: Great customer service very helpful

Fantastic experience: Preowned games are like new games but cheaper. Recommend going.

Fantastic experience: My son loves coming to get games from here. Normally can find games on sale. Pretty much should be able to find game looking for. If not they will have it most likely at different store location.

Fantastic experience: Really nice people super helpful found what I was looking for and it was easy.

Fantastic experience: The best

Negative experience: Games that were pre owned didn't work gad to return twice before going to a different location.

Fantastic experience: Great customer service!! Ej is the best!!

Fantastic experience: Always good service, and decent prices. Plus great conversations!

Negative experience: Lack of costumer service of some employees

Fantastic experience: Well priced

Negative experience: Yo shut this GameStop down....waste of space..I been here like 5 times and never got any service I always walk out

Fantastic experience: Staff is super friendly and the store is well kept.

Positive experience: My grandson is very happy with his new games

Fantastic experience: Best place ever

Negative experience: Service was ok. Products were marked up. I wanted to buy a new game, the sales associate attempted to sale me a game in a sleeve that he said was new, when he took it out it was filthy. Needless to say, I hurried to Walmart and gladly paid for a new game that was in its original package.

Fantastic experience: Good selection of games for gamers

Positive experience: Pretty good place to game

Negative experience: Good selection but employee I dealt with condescending. Probably won't return to this store

Fantastic experience: love my game stop

Fantastic experience: The dude that worked there was informative an gave me great recommendations

Negative experience: Think everybody's a theif!

Fantastic experience: Got bae games.

Negative experience: Forgot to put game in box and I had to Uber back to the store to get the game. Did not seem sincere with apology at all.

Fantastic experience: Looking for a game

Positive experience: Alright

Fantastic experience: Excelente atencion al cliente , muy amables.

Fantastic experience: Got me ps plus

Fantastic experience: Very nice people

Negative experience: I remember having a Prejudice female cashier at this location.

Fantastic experience: Came in on my lunch break to make a purchase. Noah made the process very simple. Thanks.

Fantastic experience: I'm a bit of a gamer

Positive experience: Game Stop is mostly for people who love to play games or have a party's it has a lot of different things you might want or need far as food you need to go Food Lion or WalMart Super center

Fantastic experience: Above and beyond customer service

Positive experience: Short staff and long wait times

Positive experience: I go for my kids.

Fantastic experience: Best place to buy gaming consoles and games

Negative experience: Called Gamestop: "are you guys doing a midnight release for a game" Gamestop: "yes, as long as you've preorederd or paid full price" -Drives down to Gamestop pays full price for game- Thanks see you tonight... -Drives back to Gamestop at 9:30: STORE CLOSED - Manager in store looking out the glass: sorry store closed {Showing Manager fully paid receipt so he can just hand me my game} Called Manager on the store phone: "hey man you told me to come back i got my receipt wheres my game.. Manager: we've already given out the games and I've closed my register come back tomorrow... yea im going back, but not for a game!!! See you tomorrow EJ

Negative experience: Walmart is next door, has all the same games, and will give you a better customer experience. This store is the reason I stopped going to Gamestop. Management needs an extreme overhaul.

Negative experience: Never again!! Never received any service because they are obviously so short staffed. Everytime I walk into this store the line is long and there is only one employee. Hiw can anyone receive service with one employee and that employee must work the register. Smh!!

Negative experience: Not very helpful