GameStop

Negative experience: I was really excited to bring my husband to this GameStop and I’m so disappointed in our experience. Aspen was working by themselves (that’s what we were told) and we spent an hour in line because she prioritized a game trade while there was a line literally to the door. When the costumer doing the trade noticed the line they offered to let the others be checked out first but Aspen laughed it off and said “I’m getting paid to be here one way or another” which I found very rude because she didn’t even try to say it quietly. As patient as everyone is being no one should have to wait in line for an hour to check out that’s absolutely absurd. We were not greeted when we came in the store our concerns for the line were dismissed and laughed off. I hate that we had this experience because my first time in this store a different worker was here and she was so kind and helpful I just wasn’t expecting this. It would have been nice if the costumer experience was better prioritized by the worker present because several costumer have grumbled complained about walked out. She’s unable to find the necessary information for the trade but keeps laughing and saying she doesn’t care how long it takes and that Leah trained her to do things this way. She even joked that we should complain to Travis the district manager since she’s the only one here. I would give zero stars if it was an option and if we decide to come back it will be while Aspen is NOT here.

Negative experience: Standing outside at 8:26pm on Saturday 5/2. Bummer.

Fantastic experience: Different from other stores. Good selection!

Negative experience: Bruh. I HATE coming to this store so bad. There was two people "working". One was. The other was standing there telling the one working what she was doing wrong in a demeaning manner. I was there to return an Xbox one controller that I bought that had stick drift, so they DON'T check the controllers coming in before they sell them. Then, because I bought it with a card, I won't get my refund for 5-7 business days. Which to me is total nonsense because I didn't wait 5-7 business days to pay them. But. Whatever. This place sucks. Go to Walmart.

Negative experience: Trash place

Negative experience: Over with Gamestop. Walked in with my friend on a release day for pin collections, passed on it since they had the Lucario box marked for 120. Saw 151 tins for 35. Jade "the manager" tells my Pro Member friend that he can have 2 and I can have 1 since I wasn't a member. My friend was gonna get one and then decided that he wanted to get me one. She then said no because "you didn't want 2 and now do, and that's how we combat scalpers" lmao Jade is hilarious because she says this with a straight face while selling release day boxes at ABOVE market price. Ridiculous, the whole company, and Jade "like the stone", more like must have been stoned thinking we were gonna buy. That's how WE combat scalpers.

Negative experience: Manager is so rude. Very disrespectful, I have just walked out on multiple occasions. Avoid this location.

Positive experience: Love games not shopping like this

Negative experience: All the workers are extremely rude when you walk in and ask questions or try to get information they short and don’t really want to give you information or do their job. The manager talks to you crazy Terrible customer service.

Negative experience: I am deeply disappointed with my experience at GameStop Northlake, and based on this interaction, I would strongly caution others before purchasing any warranties or expecting basic customer service from this location. We purchased a headset along with the warranty, which is specifically intended to cover defects. Less than 20 days later, the headset split cleanly at the seam while being worn, a textbook manufacturing defect, not accidental damage. Despite this being obvious, the associate initially attempted to classify it as accidental damage and pushed back repeatedly. After significant back-and-forth, the associate (Melvin) contacted his manager and based on what the manager said informed us that: The headset could not be returned because it had been 20 days They did not have the same model in stock We could not upgrade to a different headset and pay the difference because it was “against policy” In short: they sold a warranty they had no ability to honor. We were offered no meaningful resolution whatsoever and were told to return the next day to speak with the manager directly. I did exactly that—and the experience was even worse. The manager was rude, aggressive, and dismissive. We again had to debate whether the damage should even be covered under warranty (it clearly should), only to arrive at the same dead end: no inventory, no alternatives, no solutions. At no point did the manager demonstrate basic problem-solving skills, professionalism, or customer care. Their behavior made it immediately clear why the associate was unwilling or unable to help independently. Honestly i do not blame the associate. This is clearly due to poor management. For comparison, I went to a different GameStop location and the issue was handled quickly, professionally, and without resistance. Offering several solutions even when they did not have the exact item i needed in stock, Which confirms that this is not a company-wide issue, but a location-specific failure in management and training. I am not someone who leaves negative reviews, but this experience was serious enough that it needs to be documented. I hope this results in additional training for staff and management at this location and, at the very least, helps prevent another customer from having such a frustrating and unnecessary experience. Very, very poor customer service.

Fantastic experience: Good selection of used Xbox themes love coming here.

Negative experience: I had Madden 26 being delivered on my birthday yesterday and was excited to play, but when I opened up the case, it was empty. This was the first mishap this has happened to me as a customer. Evan called up customer service and they wouldn’t let me get a return or let me have the disc to the game. To make matters worse, they lied to me in having the game being delivered this week but it’s going to be delivered next week. This will be the final time that I will buy from this establishment. I expected better from them but this has been a total disaster and a disappointment. Bought this game for $77 and they changed the price right after I got it. I am done with buying games from here.

Negative experience: Came all the way here for a sign on the door to say they were gone for an hour and to come back. Fed ex guy arrived to deliver something and couldn’t because they weren’t there. Another woman pulled up and was upset because she drove all the way here too and said they did the same thing (left and locked the doors) the other day. Unacceptable. Reviewing so maybe management finds out this is happening and makes some adjustments.

Fantastic experience: Best staffing at any GameStop in CLT for sure. They truly care about their products and will always give you detailed answers to any questions.

Negative experience: Closed during open hours.

Positive experience: Found the games my wife needed, staff ( Jaed) was annoying to interact with. Attitude would’ve made me leave if not for my wife wanting Animal Crossing

Fantastic experience: Thank you so much Jordan!! Friendly, helpful, and kind employee here at GameStop! Inner child is very happy

Negative experience: Please update your hours. Multiple people were waiting outside due to inaccurate hours. This is 7pm

Negative experience: Worse Gamestop!! Horrible customer service.. The young lady working there is rude and not helpful..avoid this location!!

Negative experience: The lady at GameStop was very rude in had a nasty attitude very unprofessional. Called in today at 12:30 PM, 7/4 she need to be fired

Negative experience: I swear, one person tell you one thing get to the register they automatically tell you “we don’t have it”. No checking another store or anything. I’ll never come back to this one! Customer service is horrible and I’ll go spend my money somewhere else. Wish I could had given a ZERO STARS!!

Negative experience: Not the best service

Fantastic experience: Jade and Jordan were running the front desk and helped me out with my console that wasn’t booting properly. They were able to get it fixed and by the time I got home everything was working properly. Thanks again guys!

Fantastic experience: Guy working the counter was so chill, and really had nice things to chat about. Can't remember his name, but young ex-army guy. Made the whole trip out there nicer. Recommend this spot fs

Fantastic experience: Going to get my PS5 setup soon can't wait

Fantastic experience: Employees where nice and chatty and a over all good atmosphere honestly I would recommend to other people

Fantastic experience: T.J. was a tremendous help with us when we were looking for PS5 games for my 11 yo granddaughter. He was very informative in the ratings and what they meant since I am new to the gaming trend. He also was a big help in assisting us with the Sale items and we actually found some pretty good deals allowing more for other items she wanted. The store was very neat and organized making our experience that much better.

Fantastic experience: The. Customer service is awesome. The staff is very knowledgeable about everything. They go above and beyond to make sure you find what you need or have any questions. Great selection of games and trading cards.

Fantastic experience: This is the best store ever! They have the best toy’s and selection of games. (Reviewed by 9 yr old). Staff is friendly and helpful!

Fantastic experience: I love this branch. The employees here are super friendly and management is super helpful. Kaviana and the assistant manager Jade, they both are top notch and usually go out of their way to help me find what I'm looking for. This location is what all other GameStop locations should strive to be.

Fantastic experience: Fav Gamestop!

Negative experience: The short lady with the glasses do NOT have good customer service and she rude as hell

Negative experience: lack of customer service

Fantastic experience: Very friendly and helpful staff.

Fantastic experience: Always a great experience when I visit this location. Everyone here is always happy to help and make the experience as fun, efficient, and as easy as possible. Hazel always recommends the best games and consoles for me and my play style.

Fantastic experience: Kaviana was excellent, very friendly and super helpful with trade-in’s, could overhear her giving the same level of service to every other customer while I was browsing the store and feel like she deserves some recognition!

Negative experience: I purchased a playstation 5. After getting home, the receipt said I declined a warranty. I was never presented a warranty. I purchased a warranty on my series x. Why would not purchase a warranty on the playstation 5

Negative experience: The guy works in this store with longhair and glasses,(bad attitude)don't respect matching price with another store. So I go another gamestop respect match price. Bad experience

Negative experience: Store has been closing early around 5pm due to “technical difficulties”. People do have jobs and can't make it to the store in time even though the store hours indicate is supposed to close around eight or 9on. I even tried canceling an online order and they did not cancel it for me which was a mess

Fantastic experience: Looked all over charlotte for several days trying to find specific games. Brandy helped us today find both games at the same store. We were lucky today.

Fantastic experience: The location is nice, and the employees are helpful and care which is refreshing

Fantastic experience: Great! Had in stock exactly what we wanted, when a different big box store did not, and the worker was knowledgeable and kind.

Negative experience: Very underwhelming, small selection.

Fantastic experience: Staff always friendly, always go there to pick up my pre-orders!

Fantastic experience: Staff was attentive, resourceful, and kind. I have always had a great experience at this location.

Positive experience: Not much there that you couldn't buy from Walmart. Game Stop use to have a wide variety of games on may older consoles, now its reduced to a small collection of used games on current consoles along with novelty items.

Positive experience: It was crowded and only one register working during the holidays. I got the games I wanted and it just took having some patience.

Negative experience: This is a good place to waste your time waiting to be able to get help spent 30 minutes in the store and all 3 employees were still working on the same customers won't be coming back to this place.

Fantastic experience: The people who were working were very helpful and courteous Very good experience, will definitely be going back

Negative experience: Not much in the way of classic or vintage games. What they do sell you can probably download

Positive experience: Some staff (I believe the manager, I don't remember her name), has been pretty rude here, but other staff has been friendly. I try to avoid coming in here when I can. As far as selection goes, it's the same maybe slightly smaller than other gamestops.

Negative experience: They never answer the phone

Fantastic experience: One stop shop for all your gaming needs

Fantastic experience: Very helpful employees and nice selection!

Positive experience: Very nice, very great costumer service, except ended up not having what I was looking for

Negative experience: On 8/6/21 around 7pm to 8:15pm. Called Concord Mills gamestop, Concord Cannon gamestop and Mooresville gamestop asked them if they have my hero academia funko pop Fat gum funko pop and they all told me that Northlake gamestop had one. Called first, no answer. Okay cool drove up their and immediately said no. But the guy who worked there with glasses was lying threw his teeth. Nervous and couldn't even look me the eyes. Didn't say nothing bad to him, just walked away and he started following me to my car outside. (Creep) Next day they today 8/7/21 it was not in their system. Nothing but a lie and every unprofessional. Rubbish! Absolute Rubbish! Zero stars by the way.

Fantastic experience: Great customer service

Positive experience: In and out quickly. Gift card in hand.

Fantastic experience: Very friendly and helpful staff!

Positive experience: Great service

Fantastic experience: Awesome customer service!!

Fantastic experience: Went recently to this location and the employees were super helpful.

Fantastic experience: Great Customer Service! Special thanks to Chris!! You're Awesome

Negative experience: They never answer the phone .

Fantastic experience: Very nice employees willing to help if asked. They have a few good deals as well.

Fantastic experience: My son loves going in here

Fantastic experience: Friendly helpful staff

Positive experience: The employees, particularly the manager, are great. They're knowledgeable, pleasant, and helpful, and they keep the store clean and in good condition. I'd give this location 5 stars, but it's Gamestop. The corporate flaws are simply too big to ignore. In fact, if it weren't for the local management of this store, I wouldn't even step foot in a Gamestop. That's how great the manager and employees are.

Positive experience: Customer service was courteous.

Fantastic experience: They didn't have what I was looking for, but they were very helpful at this location. The store itself is bigger than most GameStop's I've been to in this area and my daughter was still able to find something she loved.

Negative experience: I really don’t need the employees to ridicule me for asking if there are collectors editions of a game available. All they should say is “no” if they don’t, not “there’s only one and it’s mine because I PREORDERED IT MONTHS AGO” that’s a great way to really piss someone off.

Negative experience: The place is nice, but they charged me for taxes on two guarantees without asking me if I wanted them. That pisses me off terribly. You cannot sell something to a person without asking first.

Fantastic experience: Informative

Fantastic experience: Very helpful staff

Fantastic experience: Staff members were really cool.

Fantastic experience: Had some nice gifts for my son.

Negative experience: This review was meant for the Mall location, not here. Disregard.

Positive experience: Got good selection

Fantastic experience: Very helpful and respectful employees

Fantastic experience: Great customer service!!

Positive experience: Great service.

Fantastic experience: Associates here are relaxed and helpful. They aren't pushy, but just remember that Gamestop makes them ask about preorders and warranties. They also have more selection than the mall stores probably due to the larger space. Good spot to pick up physical copies of games. Kinda sad that physical media is being phased out.

Positive experience: Good place!

Fantastic experience: Great help from staff

Negative experience: Would rate less if it were possible, GameStop lies to it's customers, and it's investors. Don't believe me? try getting out of there without them trying to do whatever possible to get you out without a "used" game or a PowerUp card you don't want. At this point I'd drop some cash just to place a bet on how long it'll take them to either A) get a lawsuit, or B) fail completely as a company if that were doable; could probably make a fair bit of money. Honestly, save yourself the nightmare and just get your games either digitally, through places like eBay, amazon, etc, or just....anywhere else really. Not worth the gas to go here, or even the energy to go across the complex to their store if you're already in the area. In all reality, they get a -5 rating from me.

Positive experience: Great customer service!!! Also, very knowledgeable of games and game systems, which was a great help.

Fantastic experience: Awesome as always. Great recommendations for gaming and preorders

Positive experience: Quick in and out. Service was good. Had what we needed...

Fantastic experience: I love them because of their great prices.

Fantastic experience: Spoke to a 20yr old guy about gaming and anime it was awesome!!

Fantastic experience: This one and the one behind university are my two favorites in chatlotte

Fantastic experience: love this spot!!

Positive experience: great store

Fantastic experience: Who doesn't love Gamestop?

Fantastic experience: Excellent customer service these people know there stuff!

Fantastic experience: Great Place. Good deals on new releases and Preowned games for pro members. The cashier really helped me out and was friendly. Bought two preowned games and got one free and preorder mk11. I actually didn’t have any intentions of preordering mlb the show 19 since it comes out tomorrow but he basically pursuarded me with awesome packs in the game and I just couldn’t resist so amazing place, good staff definitely worth it.

Fantastic experience: The staff here was very nice and helpful

Negative experience: Never walking in here again. They kept looking at me like i was going to steal something....

Negative experience: The store is nice but with all of the employees abusing by the top executives going on to push sales I'm not happy with that ... play it fair not squeezing your employees. Every one deserves a good and pleasant place to work

Fantastic experience: Sad our buddy Chris wasnt working. But still was able to get what we were looking for.