GameStop

Negative experience: Not open yet today call ahead

Fantastic experience: My experience at GameStop was incredible! The staff was super friendly and helpful. They assisted me with everything I needed and were attentive to my questions. I 100% recommend this GameStop! If you're looking for excellent service and attention for all things gaming, this is the place!

Negative experience: I have never seen someone close the store during business hours to just hop in his car and leave. At first I noticed the sign on the door that said be back in 30 minutes. He then walks into the store and I follow behind but had locked the door behind him and pointed for me to read the sign. Well it's been 20 minutes and he just leaves the store and hops into his car and pulls off. Glad I'm not from around here if this is how business is ran. What a joke!

Negative experience: Bad customer service. Staff doesn't care about clients. Just trying to get you out of the way. I wouldn't go back to that store again!

Fantastic experience: Anthony was friendly, knowledgeable and helpful. Definitely recommend this store and associate!

Negative experience: They are pulling the same stunt that the store in Fort Mill does with trying to add their 1 year warranties to the cost of the items you purchase without telling you. Be careful here and do not fall for the scam!

Negative experience: Show up in the middle of the day, store closed up and nobody answers the phone

Fantastic experience: Amei encontrei todos os jogos que precisava

Negative experience: Employees are unhelpful and don’t know how to returns. Also, the guy who works is always on his phone and has no professionalism.

Negative experience: Fir 30 mins i called and the worker had the phone silenced and I know because I kept calling even as I entered the store where it was only 2 customers inside and he was ignoring them also. Short white guy balding hair!

Negative experience: This Gamestop is a Joke. I haven't been to a Gamestop in years and I go here and they told me I couldn't get a game because I didn't preorder. Like they will run out of games like the 2010s. I just walked out and bought it online. I didn't really matter but weird because I didn't give them $5 more dollars I can't get the game.

Fantastic experience: The best GameStop I've ever been too, the manager here is super solid. Been gaming for years and coming to GameStops around the country and this one is the best particularly because of the service and the attention to the customers the staff gives. Recommend

Fantastic experience: These guys turned my day around 100% on Christmas Eve. I've been here twice and the manager is batting 1000% with me. Don't go anywhere else. Come here.

Fantastic experience: Anae is very knowledgeable and friendly. My buddy and I come in there so much she knows us by name. The customer service here is on point. They always have a great selection of trading cards.

Positive experience: They are great they got me right

Negative experience: Went to this store at 3 pm note on the door says they will be back in 35 min. This store trash and seems to have found a way to bs customers with that sign.

Negative experience: I visited the store to buy a PS5 on Sunday, the employee never greeted me, even though I did, he looked like he didn't want to assist us. I asked for 2 PS5 and their differences, but he seemed like he didn't care. I bought it at the end, because I didn't want to go somewhere else, this is really close from my house, but I will try not to go to this GameStop

Negative experience: Hours say it's open till 8 on Sundays. We came to the store at 7:15 to find a note on the door saying they'll be back in 30 mins. We drove for more than 30 mins to get here. So disappointing the disregard for customers.

Negative experience: Location consistently closes early. Went in tonight (or at least attempted) to do a pickup. I pulled in to the lot at 7:45 and the gates were closed and locked. Very disappointing and frustrating.

Negative experience: Just left the store with no return time. Waste of a drive here.

Fantastic experience: Guys here were friendly and helpful. Had my order ready for pickup when I arrived which was important for me. I ordered online 20mins before closing and it said I couldn't pickup til the next day. Called the store and they were more than happy to pull it and let me grab it that night. May not seem like a big deal but I'm a trucker and usually my time is limited and I'm limited on where I can fit with a semi. I had to leave the area that night so this was the difference from having my Quest 3 now or possibly not for another few weeks or a month until I could get home to a regular vehicle.

Fantastic experience: Love this particular location. Always has the popular games In stock and the workers are very helpful and nice. Ross helped us out and was very sweet.

Fantastic experience: Great location for new game releases! The employee Jason was incredibly helpful, friendly, and personable. We were able to have a relatable conversation about gaming--old and new stuff. Their new games are in great condition, with no transit, weather, or box art damage on the cases. I will definitely come back for future releases.

Fantastic experience: Great selection of collectables and games at great prices. My kids love going in and spending their allowance there!

Fantastic experience: Hands down this is THE BEST GameStop. My sons and I shop here frequently. The staff are always welcoming, friendly, helpful, and very knowledgeable. I’ve purchased collectibles, consoles, games, clothes, etc. from this location and there is never a moment I don’t get insight or recommendations on purchases.

Fantastic experience: Was able to get my God of War Ragnarok edition at midnight definitely a good location!

Fantastic experience: Very friendly staff

Positive experience: It's a good place to purchase video games but you just have to beware in dealing with certain customer service people, they can be problematic at times? I'm just saying?

Negative experience: Don't buy their pre-owned Xbox controllers. They don't test them for 1, and 2. They will act like they JUST didn't sell it to you when you return with your receipt letting them know that it's defective. I did this the VERY next day. Just for the girl to say the controller didn't match what was in their system. Ok...that's not my problem. I had a receipt plus the warranty

Fantastic experience: Friendly staff! Great atmosphere! Love this store! I easily found what I was looking for. The staff makes you feel at home. I'll be back for sure!

Fantastic experience: Cover all your gaming needs in this spot. The staff there is very knowledgeable and friendly. They can help you with mostly everything.

Negative experience: I bought a digital Xbox series s and I was configuring it but it won't let me update it I couldn't even play it and I don't think it can be replaced because I didn't buy the warranty they sold me a defective console, and I buy a gift card and it doesn't work

Fantastic experience: My shit

Fantastic experience: My godson loves this place, very helpful and knowledgeable about the game consoles.

Negative experience: Very rude and disrespectful younger male in there with neck tattoos, I’m cool with being asked for id to purchase a game. I am not cool with rude smart and nasty remarks then treating me like and idiot trying to explain to me how an id works. It’s a shame they’re management is great every time I go in and are very friendly making me feel welcome but some people just ruin the mood for everybody.

Fantastic experience: Love this place. The people are personable and true gaming fans

Positive experience: Very few new games, we didn't find what we were looking for. The store guy was really helpful though

Fantastic experience: Good people Good product good service

Fantastic experience: This morning I went to the GameStop in south Tryon the young lady who is the cashier was very respectful and kind When I sold most of my old video games If I'm having a bad experience at a GameStop store or outside then I need to contact the manager or corporate office

Positive experience: Good place

Negative experience: Entered around 5:30 p.m. today. Employees never greeted us as we walked it. Never asked if we needed help. Male employee loudly told a story to other people and didnt offer help. Looked around for a few minutes and then walked out. When we left he was still telling the story. He probably is still telling it to this day.

Fantastic experience: Excellent customer service as well as quick service. Got exactly what I was looking for great pricing and the rewards program renewed as it offers the best benefits.

Fantastic experience: Been coming to this gamestop for a long time theyve always had nice people working there always helpful

Fantastic experience: excellent attention and the young man recommends good games or promotions

Fantastic experience: El mejor lugar para los jugadores,tienen de todo

Fantastic experience: Nice store, Friendly staff

Negative experience: I've called 10 times with 30 min periods between each call and still havent talked to anyone. The call was also declined at one point.

Fantastic experience: Awesome GameStop very helpful and friendly

Fantastic experience: Awesome staff. Always pleasant and are always willing to help. Always great to conversate with in general.

Fantastic experience: Good prices and vast selection of games and whatnot..and the employees know their stuff

Negative experience: Lady in there was rude and told us to leave due to covid. We waited outside till the people in there left and weren’t asked to come back in. Then another customer told us we could now go in and once we did, the lady didn’t even greet us. We perused around for a game and we’re not asked if we needed help, which we could have used. Lastly, the lady at the store was complaint and calling a game “trash” in a very negative way. Never had an issue at that store before but that lady was nasty. Hire better people.

Positive experience: Great management staff willing to work with you

Fantastic experience: Tim is the man!

Fantastic experience: Excellent service, very knowledgeable

Positive experience: Staff is nice. But the pushy sales tactics are what typically cause me to shop elsewhere. This is a company problem and is not exclusive to this location.

Fantastic experience: Great employees.

Fantastic experience: The nerds here are knowledgeable, friendly & helpful. I would appoint the crew that helped me for Congress. Hell they could date my sister, one at a time or all together? You decide how this ends.

Fantastic experience: Best place to find great deals on gaming systems games. 4 for $20 ($9.99 or less) 4 for $60 ($24.99 or less)

Fantastic experience: Great customer service to be in the hood though everybody knows their job

Fantastic experience: They had just what i needed

Fantastic experience: Great

Fantastic experience: Everyone is really cool here. I found a copy of No more heroes 2 here, which is pretty rare by today’s standards! They held it for me so I could buy it soon as I got there! Yay!!!!

Fantastic experience: Excellent customer service. Good selection too.

Fantastic experience: Great staff that are very helpful and great recommendations

Fantastic experience: Great customer service

Positive experience: Fast service and helpful and knowledgeable staff..

Positive experience: The only option other than Walmart and Target but don't resell to them it's not worth it

Fantastic experience: Great service

Fantastic experience: O yes donkey

Negative experience: I wish i could rate this with zero stars. The worst customer service... ever. I'd rather buy used video games from Satan's demons while I burned in erternal hellfire.

Positive experience: I had to keeping taking games back don't work

Fantastic experience: Felicia is so awesome. Another great experience at Game Stop

Fantastic experience: Great to get the old games running again.

Fantastic experience: great staff and good selection of games and toys, especially older PS3 games for under $5

Fantastic experience: Prestige for a reason! All the employees are friendly and knowledgeable and dont mind chatting with you if no ones in the store and actually seem like they want to be there and help you out.

Fantastic experience: Excelente

Positive experience: A game I brought didnt work and had to take back. But employee was a great salesperson

Fantastic experience: Great customer service clean store easy parking

Positive experience: Went with grandkids who wanted everything. But found some $1 clearance items fun to buy. Clerks very knowledgeable and honest about products.

Fantastic experience: Nice selection of new and used games

Fantastic experience: Knowledgeable and helpful staff

Positive experience: Very friendly, they know my son and greets him with a lot of enthusiasm.

Negative experience: I wish I can give no star! We just had worst customer service from 'store leader Noah' he was very rude from the start to the end. My husband wanted to use store credit he had and Noah said just swipe the card, which he did and follow through the payment process. When my husband asked him if credit was taken Noah responds I dont know look at the receipt. The credit was not there and when my husband asked him why he didnt let him know he said he didnt see it on his side and start blaming my husband saying he process payment too fast. Kept blaming my husband with rudeness and no apologies. After few mins he said sorry but still blaming my husband and saying what can he do to make it better. Return the product and start over and stuff. Also he lied saying he apologized from the start and offer to redo the transaction which was a lie... If Noah handle thi situation with better attitude from start it would have cause any issue. Our perfect night has been ruined by his poor rude attitude. *Also like other reviewer watch out for add on. Noah added protection without let us know until my husband ask because it was more than what we expected. He adds add on but dont see credit was taken.

Positive experience: Great staff and nice looking store, but the prices on used games were very disappointing.

Positive experience: Plenty games

Fantastic experience: One of the workers was very persuasive and talked me into buying the kingdom hearts 3 deluxe edition it was the best money ive ever spent

Negative experience: Look at your receipts for add ons! I went in with my teenage son, so that he could get a game that he had been saving his hard earned allowance money for. He knew exactly how much it would cost with tax before going in. I let him handle the transaction as I sat in the background listening, so he could learn how to do things like this on his own. As I sat there, I hear the employee ask him if he wants to upgrade to a deluxe version. My son politely tells him "No" and then has to tell him 2 more times as the gentleman is being pushy. I was proud of how polite he was. Then, he rings him up and my son comes over to me and says that he is short and doesn't understand. I go to the register to see that "Matt" the employee has added on "insurance/warranty" without asking him. In all my years of shopping at GameStop, they have always asked first. When I ask "Matt" if he asked him, he says that he used the "assumptive approach". Why would you assume he would say yes to another add on when he has told you No already 3 times on another add on sale. I ask his manager if this is how the store operates. The manager takes it off the ticket, but never apologizes to me or my son. Both the manager and Matt, should be ashamed for trying to take advantage of my son like that. No telling how many people have gotten the warranty added on off "the assumptive approach". That's called lying and stealing where I'm from. I will never go to this store again because you have thieves working there. Please double check your receipts before you leave the store!

Fantastic experience: Great staff, always willing to help my son with selections and purchases.

Positive experience: Fun to sell and buy games

Negative experience: dont bother trying to call they never pick up. try to make you buy stuff you dont want at register.

Negative experience: Poor service

Fantastic experience: Fun, friendly, and knowledgeable staff!

Fantastic experience: I love

Fantastic experience: The staff here is awesome. They know how to help you with a game recommendations based on your game style.

Negative experience: Unorganized!

Fantastic experience: Great customer service

Fantastic experience: Great service and inventory the most rare things are used

Fantastic experience: Good collection. Used games are cheap..give it a try.

Fantastic experience: It was easy to find everything my sons needed. They got in there got what the wanted and we were out. Well organized and clean. The cashier was alone so the line was a little long. She was very friendly and made sure she advertised add ons and warranties with every sale. I will definitely use this location more often.

Negative experience: I paid for a game + shiping, I got the wrong game delivered and they did NOTHING to fix what they screw up, they wanted me to go to another store to get what i paid to get delivered to my house, AVOID this place...!!!!