Game Over Videogames

Fantastic experience: Staff was polite, friendly, and knowledgeable! The store was super well organized and clean. Big thanks to Emma for going above and beyond with helping me find a specific compatible controller and the friendly conversation! The art display in the back is also very cute and I love that the store is commissioning real local artists. Even if you aren't in the market for anything in particular, the store has a great entourage of video game history. As the associate Emma mentioned, since this location is surrounded by Nintendo/Microsoft HQ, there's a massive selection of old school gear available. Great for shopping or taking a look around!

Negative experience: I went into this store fully planning on spending a few hundred dollars because this is the one of the only places that carries the Evercade. I wanted to offload some games from my collection. Mainly duplicates. The guy working there emerged from the back room after I’d been standing there for a couple of minutes, he then proceeded to “look” through my games, and after about one minute he tried to pull some sort of Pawn Stars routine. I’ve really never been this insulted in a store because he said that the best he could do was $25 for the whole lot. I could tell that he hadn’t even looked at the games because he seemed shocked when I pulled out copies of Mario 64, Ocarina of Time, Punch-out, anyone who knows games knows that these would sell that day for upwards of $50 each. I said that I’ll buy my Evercade from Amazon and sell my things on eBay. He should “I should do that”. Hopefully this store realizes that you shouldn’t insult the people who support the retro game niche.

Positive experience: Okay so let me start by saying this review is way overdue, as i came here back in December. This store has by far the WORST selection of games i’ve ever seen in a game store, i was shocked and disappointed. Genuinely nothing but slop, and anything even slightly decent was overpriced. Obviously that can be kind of subjective, but my partner and i were really not impressed. What i think was most insulting was how expensive the DAMAGED consoles and DAMAGED game accessories were… absolutely ridiculous. The staff were nice though! Sorry your game selection sucks, clearly no one is trading or selling anything to y’all that is worthwhile.

Fantastic experience: Great customer service, AMAZING selection. The prices aren't bad either! Will come here again when I plan on buying an OG Xbox.

Positive experience: Hola propietario disculpe lo que pasa esq anteriormente compre un juego en su local pero compre un call of duty para ps3 y no sabia q no se puede jugar esta nuevo quería ver si me pudiera cambiar por una para ps4 o ps5 no importa que me toque que dar la diferencia del precio

Fantastic experience: Outstanding small store jam-packed with games and gaming accessories, including lifestyle accessories like posters, keychains, gifts: even doormats. (Nook's Cranny doormats! And others!) The focus is on older and even retro games. If you have a gamer in your life and are in Bellevue, stop here *for sure*: and then grab a treat at the Crossroads food court or Dick's.

Fantastic experience: This is probably one of the best places to go to when you want a game for an old console. The staff is really nice and they have a collection of games to choose from. There's not only games, but also some controls/accessories for the consoles, and helped me get some games for the wii and xbox 360. I highly recommend this. Just so you know, if you decide to sell here, there is a chance that you might get a lower price than expected. I recommend bringing games one at a time slowly, because I noticed that big chunks of games usually get about 20

Fantastic experience: they have just about everything

Positive experience: Staff is nice and store is clean. Very limited selection of retro games every time ive been in and what they do have their prices are quite a bit higher than other local stores. They have good selection of toys and swag and more modern games are well priced.

Fantastic experience: Excellent selection of games and consoles

Fantastic experience: Cool

Fantastic experience: Very friendly staff. Cool variety of retro games and console accessories. Was able to sell some of my Japanese Wii items here and felt like they gave me a great in-store credit offer for an older foreign console (though I took the lesser cash offer). Happy I chose to stop by.

Positive experience: Pretty good but some of the prices are way to high. If your looking for certain accessories or games or figures your better off buying from online

Negative experience: Mediocre selection of games. Most don't have proper slipcase covers. Bellevue prices.

Negative experience: The store is clean and organized. The man working when we visited was very rude, terrible customer service. He was so unhelpful that we left after asking a couple questions.

Negative experience: Follow-Up Review — Continued Gaslighting, No Accountability Looks like “Dave” is the CEO of Game Over. So I got a response from the head honcho gaslighting. This is a follow-up to my original review (please see my first post and screenshots for full context), because the way this store has continued to treat me is completely unprofessional. I came in for a trade. I accepted the $20 offer—no reseller’s remorse whatsoever. I’ve said that from the beginning. I followed up because the experience didn’t feel right, and I wanted to understand how their trade process actually works—because it didn’t match what they promote. Instead of a conversation or any accountability, I’ve been consistently insulted and gaslit. The employee I dealt with gave a flat $20 offer with no item evaluation, no explanation, and no breakdown. He didn’t inspect anything, didn’t look anything up, and didn’t explain how that number was reached. And here’s the important part: he never once mentioned anything about “lot pricing”—until I brought it up. Only then did he shift the explanation to say they “buy in lots,” but that clearly wasn’t part of the initial discussion. That inconsistency alone says a lot. Since then, a staff member named Dave responded to my email and doubled down on this false narrative of “reseller’s remorse.” Not once did he acknowledge my actual concern or take ownership of the experience I had. No manager reached out, no attempt was made to have a real conversation. Just repeated gaslighting and deflection. Again—I wasn’t upset about the money. I knew what I was walking away with. What I’m frustrated by is the lack of transparency, professionalism, and respect. This was a missed opportunity to handle things with integrity, but instead, they chose to act defensive and dismissive. As a lifelong gamer and someone with experience in the industry, I can confidently say: this is not a game store—it’s a pawn shop with retro branding, more focused on being “right” than being customer-centered. I hope this review helps others understand exactly what to expect—and encourages the store to seriously reflect on how they treat the people keeping them in business.

Negative experience: I don’t like to speak negatively about any business, but I do think it’s important to share this experience so others can be mindful before trading in their items. To be clear, I accepted the trade, and I’m not experiencing any buyer’s or trader’s remorse. But there were a few things I wish I had known ahead of time. When I arrived, I was told that Game Over only purchases items in lots, not individually. That wasn’t mentioned in the email communications beforehand (see attached), and it would’ve been helpful to know. It directly affected how my items were valued. What I brought in could easily fetch $100+ in the resale market. I received $20 in cash. I did ask what store credit would have been, and was told “maybe $30”. I opted for cash since I don’t plan on returning, but either way, the amount didn’t feel like a fair reflection of the value—even accounting for depreciation. To be honest, the interaction at the counter felt a little uncertain, as if the person assisting me wasn’t entirely sure how to assess what I brought. I say that respectfully, but it added to the feeling that this wasn’t a well-considered offer. That said, these items had been sitting in my trunk since April, so I wasn’t relying on the trade—it was more about clearing space and hoping someone else could get use out of them. If you’re planning to trade items in, I recommend doing your research, asking questions, and being confident enough to walk away if the offer doesn’t feel right. You’re not obligated to accept something that doesn’t sit well with you. This is specific feedback for Game Over (not GameStop). It’s a cool store with a great aesthetic, but based on this experience, it’s not a place I’ll be visiting again for retro gaming trades. Update: Just to clarify again—there’s no trader’s remorse here. I accepted the offer as it was. This isn’t about regret—it’s about making sure others walk in more informed than I did. The biggest issue wasn’t just the low offer—it was the lack of effort, transparency, or value placed on me as a customer. The process felt rushed, unprofessional, and frankly, impersonal. The employee at the counter didn’t inspect any of the items I brought in, didn’t look anything up, didn’t ask follow-up questions, and didn’t try to explain the valuation. It was a quick glance, a shrug, and “I can give you $20.” I’ve since sent the same photos to two other local stores, and both came back with offers between $60–$75—without even having the items in hand. That tells me what I brought in had real value, and that proper evaluation can be done, when there’s effort. For some context—I’ve worked in this space before. I’ve been behind the counter at GameStop and at an independent retro game shop, so I understand how trade-ins work. I’m not walking in blind. I wasn’t expecting top dollar, but I was expecting to be treated like a customer, not like someone just offloading junk. And honestly? Even pawn shops often provide more explanation and effort. The follow-up response from the store missed the mark completely. There was no acknowledgment of the interaction, no ownership of the lack of process, and no appreciation for the fact that I took time out of my day to support your business. Instead, I got a canned response ending with “hope to see you again soon,” after I’d already said I wouldn’t be back. I don’t enjoy leaving reviews like this, but I do believe it’s necessary so others know what to expect. If you’re planning a trade-in, ask questions, shop around, and remember: you don’t have to accept an offer that doesn’t feel right—you and your items have value.

Negative experience: After many positive experiences at this store, I’m disappointed to say that today’s visit was an exception, entirely due to one employee. In the past, I’ve brought in untested consoles I’ve purchased from thrift stores to see if they work. This has always been a great opportunity to buy any missing cables, extra accessories, or games while I’m there. Today, however, I was met with an unexpectedly condescending attitude from a very tall man working the counter. When I asked if I could quickly test a console, he dismissed the idea outright, saying it was against store policy. When I asked for clarification, he explained that it would require opening products, that they don’t do “favors,” and that accommodating me would involve breaking policy. Rather than using the moment to offer alternatives or upsell accessories, he seemed more interested in ending the conversation so he could return to what sounded like a personal phone call. He delivered all of this in a way that made me feel as though I was being dishonest about my past experiences at the store. The interaction felt unnecessarily hostile and left me uncomfortable enough to leave rather than continue browsing. I still recommend the store overall and have received great service from other staff members in the past. However, if you walk in and see a tall (approximately 6'7") man with glasses behind the counter, I would suggest coming back at another time.

Negative experience: Prices are a joke, you’d be better off making the drive to stores like Pink Gorilla or Another Castle. Even the nearby GameStop has games priced lower. The museum aspect is really cool, but otherwise, this feels like one of those stores that preys upon nostalgic folks who aren’t familiar with actual market values.

Fantastic experience: Kind people- great selection of niche retro games and used new ones

Positive experience: Best prices for everything, even ps2. Got GBA game for 12 and have been playing it in bed every night ever since the purchase

Fantastic experience: Probably some of the best customer service I've ever experienced! My son wanted to bring in some of his games that we no longer played and get some in store credit. Both representatives of Game Over were instantly engaging and attentive. Drew and Anne Marie, were knowledgeable, patient, funny and real! They have gained two customers for life .. Thank you kindly for the much needed breathe of fresh air from todays self check out experience.

Fantastic experience: Great place to get used games and consoles nice place

Negative experience: In case anyone else is planning to go during the afternoon, I got to the store at 3:35 and a sign on the door read that they were closed for lunch until 4 so I guess don’t come at this time. Not sure if their lunch is an hour or only thirty minutes. I’ve come here multiple times and never seen this happen. Wish their lunch hours were on their website or Google because I had to drive forty minutes to get here. What an absolute waste of a trip.

Negative experience: I lugged 3 boxes of retrogaming consoles and games to sell. They said they would need to inspect everything, but I guess that also meant opening a brand new Nintendo Switch and Nintendo DS consoles. They did not ask me permission to open them, and they didn't even buy them!!! Now they've lost a ton of resale value, because they were opened for no reason at all. Their games and consoles are overpriced, and they're only interested in Gameboys anyway, so idk why they just didn't tell me that when I called them. Update: Their response is a complete and insulting lie. You think I would confuse you with a GameStop!?!?! The employees called you on the phone multiple times to see what you wanted to buy. I brought in three bins of stuff to sell, spent two hours there and they only bought the gameboys. They opened my sealed Nintendo Switch and Mario Maker 2DS boxes.

Fantastic experience: Nice store! Great selection of games and posters. Staff friendly & store was impeccably clean! We will be back. Thanks

Negative experience: The dude was the rudest thing possible

Positive experience: Store is alright. They don’t seem to price their games differently if they are complete or not and games in generic cases are priced the same as ones with original packaging. In addition pricing is generally pretty steep vs what I’ve observed at other retro game stores. Good news is the employees are very friendly and helpful. Just a lil pricey.

Fantastic experience: Forgot his name but the guy with long black hair who helped me, thank you! Very understanding and patient when I came in with my issue. They definitely have a cool collection of retro games!

Fantastic experience: This is my go-to place for all of my used games and game systems that I buy for my son with autism. They are always great to deal with and they stand behind the stuff they sell. Good selection and well organized.

Fantastic experience: Super helpful, usually have what I'm looking for and if they dont, they're a great resource to find it.

Negative experience: Sister brought in 3 boxes of games, consoles, with hundreds of games from nes, snes, psx, ps2 and up. Some sealed in box. Over 20 consoles. Was offered $300 cash without even going through it. Scammer lady with green hair made the offer with no research. Avoid these guys. Edit: If anything the owner says in their reply is in fact true. None of it was mentioned by aforementioned green haired lady. Instead an attempt to massively lowball a huge collection was offered. I’ll make another edit when another castle is finished sorting and making their offer. What does how much cash is on hand have to do with collection buying? Edit #2: Ended up getting $2,000 from another castle. That makes me furious with this place now. That’s such an insulting difference. Beware here folks. Hope everyone has a wonderful day.

Fantastic experience: They good go there if you want to try them out for your self.

Negative experience: Not for retro collectors. This place is full of Xbox and PlayStation shovelware with cheap plushies to divide things up. Super disappointed.

Fantastic experience: One of the best places to visit if you're looking for old school stuff and consoles. It's actually very fun just going around and seeing everything

Fantastic experience: Nice collections

Fantastic experience: They've got seats for the gamer boys' girlfriends!

Fantastic experience: LOVE the selection.

Fantastic experience: great customer service!

Negative experience: While their selection is generally clean and well-organized, this store specifically has an extremely weak selection and low quantities of product. The store is also the most expensive in the region BY FAR, with some prices being marked 300% above market or more. I would highly rather recommend other local retail retrogaming stores over GOV, sadly.

Fantastic experience: Great place to find a lot of retro games and consoles. They have tournaments and the service is great! I was about to buy a game that only played on European consoles when the salesperson informed me that the game only worked on particular systems, which I didn't have. As a result, I did not lose my money.

Negative experience: Sold some old sealed games after being promised comparable value to what they were worth. Got $150 in store credit. Walk in a few days later and see everything marked up for close to $1000. Prices are either ridiculously high, or their employees are deceitful and take advantage of a person's lack of knowledge. They even tried to persuade me to avoid using the store credit for the one thing I wanted.

Negative experience: This is the second time I’ve been here and both times the staff have been very rude and condescending in their tone. The first time I came here I was looking for a cable and the person behind the desk almost laughed at me for not knowing the year of unit I was trying to get a cable for. This time I just asked if they had a game and the person told me in a demeaning tone that “no this is a used game store, go to GameStop”. I know it’s a used game store, but often times used game stores also have new games. Anyway, like they said, go to GameStop instead.

Positive experience: A reasonable place to get legacy hardware though I find their games selections kind of lacking

Fantastic experience: I've been coming here consistently for almost a year now, and have always had a pleasurable experience. There's usually some decent deals to find, and I took advantage of a Buy 2 Get 1 Sale that was happening this weekend. Great selection too.

Fantastic experience: Really great store and customer service! Bought two games for the PS2 as part of a buy 1 get 1 sale, they put a free 2 week warranty on both, and when one of them refused to work, they honored it. When I went to purchase a PS1 memory card, the associate offered to dock the price of the defective game from the memory card's price, even though I paid nothing for it. will definitely be shopping here for all of my retro gaming needs from now on!

Fantastic experience: Such an awesome store. Walked out with some really awesome retro gear at amazing prices. Definitely will be back.

Fantastic experience: Wandered in on a whim. I never buy video games in a store because it's 2023 and the internet exists and most of my library is on Steam, but I figured I'd look to see if they have any cool video game swag. And... they do! There's lots of official stuff like mugs and doormats and albums and figurines. But what really drew my attention was the back corner, which was dedicated to selling video game prints and art objects from local artists. I'm somewhat of a collector, and I love that they're helping small artists find customers (and helping me find art).

Fantastic experience: A quaint but stocked shop with brilliant customer service on top of excellent prices. They even have a section of broken consoles if you are into DIY repairs! I will recommend this shop to everyone who is looking for a niche game or just likes to browse fun and interesting games/gaming merch. I can't wait to stop by again!

Negative experience: They sell broken things and then refuse refunds other than that they do have great old-school stuff

Fantastic experience: Such a cute store with great prices don't waste time anywhere else

Fantastic experience: Very knowledgeable and answered any questions. Stopped in for a AV adapter and had options to choose from.

Fantastic experience: I had an amazing experience shopping over at Game Over! Brian was the staff member that helped me find all my goods and made excellent recommendations. He is very well versed in the gaming industry as well as answering intricate questions regarding certain gaming consoles/specs. Today I took advantage of their 20% Black Friday deal and purchased a wireless N64 Controller (yes they make those now!), a new N64 controller, a game pak, GameCube controller, power for an N64 and a HDMI converter for GC & N64. WOW what a haul! They have every piece you would need to revive an old console collecting dust, as well as consoles if you were looking to purchase a new one if you’ve lost your previous! The pricing is very fair to the market including games using eBay as reference so might as well shop local and take advantage of their points program! I had these gameboy color games that I had their batteries replaced here. 10$ a game and the solder work was immaculate. I watched it myself took less than 5 mins each game while I browsed. Brendan was the technician and he was very knowledgeable and handled these heirlooms with care. Again the service, products and staff were amazing. Brian, Brendan & Josh were a godsend. Exactly the type of team & shop you’d want to visit if you’re game hunting, collecting or looking for information about retro games. Best regards,

Fantastic experience: For starters, I might be a bit biased because they have my art posted in the "Artist's Corner". With that said... Game Over Videogames in Bellevue is hitting all of the right marks. The staff is always friendly and helpful, the game selection is very expansive (not expensive, but EXPANSIVE), and the prices are reasonable. As I mentioned above, I am a local artist and business owner (ReiRaz Craft LLC) who consigns my art to them in their artists corner and since doing so, the staff has been nothing short of helpful, caring, and supportive towards our partnership. I highly recommend local artists consign with Game Over Videogames to get a feel for how your art will sell, especially if you are unfamiliar with business. Doing so will not only give you a bout of confidence but will also help you refine your craft. Hope this helps anyone looking to do so.

Fantastic experience: was in today and the guy that helped me out was super knowledgeable and kind

Fantastic experience: guy with the beard and tattoos was very professional and helpful.

Negative experience: Went in with my boyfriend and the cashier was rude to us but then my boyfriend went in alone and the cashier was friendly to him

Negative experience: Been there several times. Selection is pretty good. But the guy with the Majora's mask tattoo on the back of his hand was rude to me and I won't go back.

Positive experience: Good selection, high prices, doesn't seem like a place to get a good deal.

Negative experience: In this store I had a bad experience when I made a purchase in cash, they did not give me a receipt and the wrong change, then I went to get the remaining money back, they told me no and they made fun of me, it was $5 dollars missing and I told them that I they gave another game and they also refused I said I'll pay them the difference and he says no and that it would be so easy for me they steal the money from one

Fantastic experience: Super friendly guy behind the counter gave great service and nice conversation about old games

Fantastic experience: Awesome place to get classic video games in the Bellevue area at good prices! Staff is friendly and knowledgeable!

Fantastic experience: I love this store they have a great selection and give me decent cash for my trade in.

Negative experience: Good selection of items and the employees are super nice - but really frustrated by their store policies. Bought a controller for $40 and when it didn’t work for what I needed it for I took it back the next day and they said they wouldn’t do any returns and would only give me $5 if I wanted to sell the controller back to them. An 800% markup is pretty steep even for retro hardware :/ very disappointed because I really want to support local game shops

Positive experience: Great staff. Some prices are good, some not. Trade-in values for games and consoles are abysmal - just sell on FB, Ebay, or CL.

Positive experience: It's not bad. The staff are nice and they've got a really broad selection. That goes for their other stores in the Puget Sound area, too. I just really get floored by their prices every time I go in there. Some of the prices are kind of mind-melting and the prices they give you for selling your own stuff to them are even worse. That being said, I can't knock them too much for that because they're pretty on par with the Half-Price Books in the same mall on both of those fronts. I guess what I'm trying to say is that it's always nice to take a look in here every so often to see what they have floating through but more often than I can't say I walk out having bought something.

Fantastic experience: Love stopping by when in the area to checkout a healthy selection of old games and systems; like a blast from the not so distant past. I feel like the games are reasonably priced and I'd rather sell to them than GameStop, feels like I get more especially with in-store credit. Always happy to give them my business!

Fantastic experience: My son gives them 5 stars. He goes here for used Skylanders. They have a good selection and the staff is usually very friendly.

Negative experience: Overpriced games. Selling FF7 for $60 while other stores in the area are at $35. Terrible trade in value. Every store is bad for this but here it's especially bad. They give strictly 20% of what a game is worth while other stores do 30% or better. Decent selection though, probably because they are a national chain. I will not shop here again unless I cannot find a game literally anywhere else.

Fantastic experience: they are nice there. there is newer and older games and game systems and things for game systems. it's a nice location. they are friendly as well. I am disabled and they are always nice and great me when I walk in.

Fantastic experience: Love the staff here, even though we hven’t got what we are looking, the staff is making suggestions where I can buy it. In this competitive world who will tell the name of the competitiors

Fantastic experience: The staffs at Bellevue Crossroads Gameover Store are super nice and helpful.

Fantastic experience: Very friendly and helpful.

Fantastic experience: I love this place! They always have what I need in stock, and if they don't, they always give me a suggestion on where to find things elsewhere. The staff are friendly, kind, and informative. I go here for pretty much all of my retro needs!

Positive experience: This place is cool, they have all types of games systems here to choose from. And good prices

Positive experience: Decent little game store, great selection!

Fantastic experience: Great Customer service and fantastic selection! The atmosphere is quality!

Fantastic experience: Great place for used and old video games and consoles.

Fantastic experience: Jogos

Fantastic experience: The people there are friendly, helpful & love video games.

Fantastic experience: Like going back to the golden age of game consoles

Negative experience: Horrible selection everytime we go in.

Fantastic experience: I love THIS place, never seize to amaze and impress

Fantastic experience: Staff was nice & knowledgeable but not pushy at all. Store is clean, well organized and easy to navigate. I especially liked the game inspired art for sale, and the retro console display, certainly makes the place stand out to me.

Positive experience: Nice place. Good stuff but it sells fast being within 5 mins of Microsoft and Nintendo campuses.

Fantastic experience: If you like classic gaming, you'll love this store! A little bit of everything, and some original art too! If I'm in the area, I'm stopping by

Negative experience: Had a really bad experience unfortunately. Saw an original Xbox one for sale and the salesperson said they would sell it for 150 plus a discount if paid in cash. Bought it on the spot...took it back and found out the hdmi cable didn't work. Took it back for a refund and was notified that they only take in store credit and only if a similar used item was available. None were...so they said I was on my own. Bought my own cable then found out the left bumper on the controller didn't work. Brought it back to replace with another controller and again no used controllers available. Best that they could do was give credit of the used controller towards a brand new one and charged me an additional twenty bucks. Just forgot about used and grab something new from eBay...not worth the headache.

Fantastic experience: Relive your childhood

Fantastic experience: Amazing selection of new and rarer video games. Staff is always friendly.

Fantastic experience: Just walked in to see what the store was about. And was greeted by Jose a very friendly and knowledgeable person . Awesome store for retro video games and accessories.

Positive experience: Tons of hard to find old gems here!

Fantastic experience: Amazing vintage video games and systems st great price

Positive experience: It's really great for anyone with a love of classic games but several times now I've had problems with items being out of stock their system says are in stock. It's not fun to make a journey to get a hard-to-find title they say is in stock only to have a staff member shrug when they can't find it. It's a good shop but this has happened several times now.

Fantastic experience: Awesome place

Negative experience: Rude dismissive staff that acts like you should already know the answers to your own questions. Elitist gamer culture does not translate well into customer service, FYI Otherwise, selection and prices are alright.

Fantastic experience: Go here, not GameStop ;)

Positive experience: Nice place

Fantastic experience: Trade in value is awesome!!!

Fantastic experience: Great place to get multiple generations of games and mech. Good place to keep all old games alive.

Fantastic experience: It's nice to have a used game store that isn't a GameStop. The store is cool and the people who work there are nice. I love to buy and sell games and hardware here.