GameStop

Fantastic experience: Great staff

Negative experience: I went in to buy a new backbone controller for my new iPhone! Talked to a guy named Douglas for a half hour about the item he was trying to sell me and it ended up being the wrong one! I had to contact corporate through email and was messaged back telling me to go in and they can assist me to fix the problem! Well the manager was very rude to me saying she couldn’t do anything then Douglas trying to lie his way out of it I said call corporate she said no she can’t! I asked for her name because it wasn’t on her tag and she lied to me saying addy which I called later that night coming to find out her real name is Jen and then she threatened to call the cops to make me leave! Told them both I’ll be contacting corporate and reporting them both which I did! If someone goes to work in that kinda of business they should know what they are selling!

Negative experience: Ehh wasn’t feeling the vibe. They don’t have anything really and the employees could be more helpful? They didn’t say one word. Sad to see the culture die out.

Negative experience: Blue haired individual working here was extremely rude and disrespectful embarrassing me and my brother in front of everyone for purchasing a game seriously one of the most disgusting things I’ve seen a worker do. Do better game stop!

Negative experience: The lady that was the cashier was very unprofessional and disrespectful. She had blue hair. Beware.

Fantastic experience: Been in there twice recently and Maddie has been very kind and helpful each time!!! Love the selection and always find something to bring home when there

Negative experience: The funny thing is, I don’t know if they think that customers are idiotic or maybe mentally challenged, but the fact that you think that you can change your price sticker on something without saying anything while I’m still shopping for something and didn’t think I noticed that you added an extra $15 when I purposely wanted that item at that price I didn’t think that I would notice but I definitely did notice that’s perfectly fine now we’re gonna have to get corporate involved because you want to be shady

Fantastic experience: Store Lead "Riggs" was great. Upper management outside of the store was useless when she called and gaslit her & I both, while she was simply trying her hardest to help, so I have to criticize that on their part but that isn't the associate's fault at all. Very clean store, well spaced, not claustrophobic.

Fantastic experience: This gamestop has alot more games then other ones I've been to. Also very helpful staff. Will definitely be back again.

Fantastic experience: Best GameStop in Toledo! Staff is always friendly, helpful, and welcoming.

Negative experience: My husband and want to purchase a game console, along with different games, etc. Therefore, we went to GameStop to talk to someone about that and make the purchase. Unfortunately, the salesperson behind the counter was on the computer the whole time. She wouldn't even look up to acknowledge my husband and me, even after I wondered out loud (right in front of her) where the game consoles might be and which ones are the best right now. We could have walked out of there with several things and the only reason I am giving 1 star is because there is no option for zero! The store lost a very big sale.

Negative experience: I tried to buy an Xbox One the other day and I had to bring it back 3 times because it was not working and then they said they didn't have anymore unless I wanted a more expensive one. What a complete waste of my time. Don't shop GameStop they sell broken junk

Fantastic experience: They have the most wheelchair accessible store in probably the entire mall. I was using a wheelchair today and had very few problems getting around, the isles are wide and have very few items sticking out to get caught on. The man at the counter was extremely kind and offered to give me wet wipes to clean the rails of my chair. I did not even purchase anything, and he was still extremely kind to me. I didn't catch his name unfortunately, but he had the most wonderful customer service. I have never had a more positive experience in a store as a wheelchair user. 10/10, I'd go back in a heartbeat.

Fantastic experience: Outstanding service

Positive experience: Olivia provides top notch service at this location. Thank you!

Negative experience: I bought a PlayStation 5 controller online for $74.99. I went into the Monroe store to pick it up. When I got home I noticed on the box that it was actually $54.99. I called to see if I can possibly get a price adjustment, and they said no. I asked why, the store manager "Joe," said that the price is $74.99 and they never changed the price tag back to the original tag. So it still had the old tag on there that said $54.99. which is not my fault that they did not change the price tags. I'm just requesting the price adjustment. And they're making it very difficult. The store manager customer service skills were awful and I believe that she should not have that position. She did not even take the time to figure out what the problem was she just said they didn't change the tags and oh well... If I can give the store less than one star I would purely because of their customer service.

Positive experience: Every time I come here, everyone is always nice.

Fantastic experience: Great customer service and alot of stuff to choose from great prices as well!

Negative experience: Came here to GameStop and spoke with the Store manager , who try to act like she’s nice with rude comments. wasted $60 on a used controller that I had to buy twice and when I came back the store manager told me nothing they can do and I basically should’ve read the receipt and all the policy , don’t waste your money on GameStop , go to Walmart or Best Buy better deals, and they honor they warranty .

Positive experience: Last great used game store. Although it doesn't seem like they don't care about games anymore. The new price for pro is just crazy $25. You refused the price yet took all the best benefits away. Staying with 10% off used. With the horrible amount you give to trade in your still making a killing giving your pro members a better deal than you currently give. And pro days which turned to pro weeks are even more of a joke. This used to be something to look forward too, it was like a black Friday deal and you would even impulse buy, but now it's a random sale of stuff that you have too much of like clearance merch. I have been a member of pro since way back when you had a card that you printed the label on and was proud of it, back when you mailed game informer (not had a option) and you couldn't wait for the next, but this is the end of the line. Unfortunately you lost for values and we have this. Once the current subscription ends. It's over

Negative experience: Absolutely terrible, spent almost 25-30 mins here in the store, the workers are slow, they take forever, we were behind on costumer and took forever for this one customer. Wasted my time here.

Fantastic experience: It is just amazing and brilliant,they answered all my questions and even gave people free items

Fantastic experience: My favorite GameStop to shop at. Friendly staff that takes the time to remember you between visits.

Fantastic experience: nice staff

Fantastic experience: 6 out of 5 stars. Big shoutout to Mitchell for helping me get on the right track with my PS5 controller. Now I’ll have no problems dying back to back in Eldin Ring

Fantastic experience: This is my favorite GameStop out of all their stores in the Toledo area. The employees are always so polite, helpful and are very knowledgeable about anything game/system related. It's one of the busiest stores but they never rush you out,, you actually feel welcomed. It's really appreciated.

Negative experience: Went to the store and made sure to check online that they were open before I went. When I got there the door was locked and there was no sign saying they were closed at all.....quality of this store is nothing like I remember a couple years ago.

Negative experience: Only wanted to offer me $8 for a control they're currently selling for $159. It's not cool since we've been a loyal custom for years.

Positive experience: Had an ok selection of games and consoles and a decent stock. I'm not sure who is to blame gamestop or the manufacturers but it would be nice to have the option to just buy a console, not a console with a game I don't want. In the end I feel like I ended up overpaying, and their membership with the points is garbage, don't bother getting it.

Negative experience: Harassing your customers is a quick way to lose them, your employee with the colored hair needs to learn some things about customer service, you lost this long time customer today.

Fantastic experience: I was searching all morning for a pretty obscure item. I was going store to store with no luck. However, this crew helped me finally find it. Thank you GameStop!

Fantastic experience: Went there with my granddaughter.

Fantastic experience: Always a good experience whenever I go, love all the staff through out the years

Fantastic experience: GameStop is a great store for games and collectibles

Positive experience: It's what you should expect from a game store.

Positive experience: Went from 5 stars to 4. The man today didn't really acknowledge me or ask me if I needed any help as I stood staring at games for 10 minutes. I was gonna buy a game buy put it down when I felt like I wasnt valued as a customer enough.

Fantastic experience: Very friendly and great service.

Fantastic experience: I love GameStop. The people who work there usually know what they are talking about.

Negative experience: Way too cramped walking in here. I can never stay as you are always blocking the way so it makes it hard to shop. Better off going online

Negative experience: Trying to purchase from GameStop is extremely challenging. The website offers promotions that advertise certain discounts in the store as well as online. The website also advertises availability in-store with same-day pickup and a discount if you purchase online. However, there is no way to get these promotions, because even though the website advertises same-day pick up - it only allows for next day. When attempting to call the store to see if there’s someway to expedite the order, if it’s placed online, there’s nothing they can do. They cannot pull it forward or use and receipt to allow for early pickup. They can’t price match their own website or match promos their website says exists in store. Even showing them their OWN website doesnt satisfy the management. After calling the competitor and finding out they were only $10 more they gamestops trivial sale price, i went to the competitor and paid $10 more than dealing with the back and forth nonsense with Gamestop. I did attempt to call GameStop first via their customer service number, I received a message that said they’re very busy and to call another day and hung up on me. I was only able to get through to the store to ask the question by calling five times, the first four times the phone system answered and said they were busy and to call later and disconnected. Gamestops Stock price is down 36% year-over-year, & I can’t say I’m surprised. Customers who want to spend money at GameStop (with plenty of other options available to them also) cant do so and are met with numerous challenges, false advertisement and zero support when needed. Sounds like a sinking ship to me! I think I will save myself any further frustration and just visit the local competitor. On first contact, they answered the phone, were ready to help, offered to match GameStop’s price and let me know i could surely pick up tonight! If your reading this post, save yourself alot of frustration too and just go somewhere else.

Positive experience: Just came in looking for a few things nothing really stood out

Positive experience: Customer service could use some work...kinda rude.

Positive experience: Wasn't bad but it wasn't good either. Just go there find what you need and leave.

Negative experience: Wish I could put more stars, the staff was friendly and nice. Drove an Hour+ to get there. Bought a game and a pair of headphones and they both don’t work.

Fantastic experience: Workers there are by far the nicest GameStop employees out of all the GameStop stores in the area. Have always been helpful and polite no matter what questions or orders I've placed. It is very appreciated. This is the only GameStop I go to now just for that fact.

Fantastic experience: I love gamestop

Fantastic experience: My grandson and son loves this place

Fantastic experience: Very helpful workers, answered all of my questions,as I was purchasing gifts. I made my purchase at the Sandusky, Ohio store. Customer service was welcoming ,it was fun

Fantastic experience: Game Stop has a great staff, always willing to help. There merchandise is superior. Join their club and receive benefits right from your first purchase. I like shopping at GameStop.

Positive experience: didn't have many items of good quality

Positive experience: It is ok. Just got a PS4 used VR camera.

Positive experience: More picked over than most free standing stores, but still a different selection of items. I blame Joe Biden for the empty shelves. Vote for Socialists, get shortages.

Positive experience: The lady that helped me was very nice and so knowledgeable. They always have what I need and when they didn't we ordered it and it came 2 days later.

Fantastic experience: Your employee was knowledgable and excited about his job, loved interacting with him! Thanks Brady!!

Positive experience: Great food and customer service. Beautifully decorated inside.

Negative experience: Running out of stuff! No PS5s No Controllers for PS4!? REDICULOUS

Fantastic experience: Game stop is a game stop sells games like a pawn shop but great staffing

Fantastic experience: Nice big store and very polite staff

Fantastic experience: Online purchases are easy, but if you want to see, touch, and hear what you're going to buy, do it here in person. Staff are true gamers.

Fantastic experience: Helpful

Fantastic experience: The staff at this location is always very helpful and friendly.

Positive experience: There just is not as much here for me anymore. Also just seems to not be as much there at all anymore.

Fantastic experience: My grandsons love this store I have spent a ton of money at gamestop

Positive experience: Good selection, decent prices and always have what my kid's need/want

Fantastic experience: Pretty good. I got a great sale for a game at $50

Fantastic experience: Very friendly!! They were out of PS4 controllers but the workers were very helpful! Store was clean and well lit!

Positive experience: Very nice guys but nothing i looked for was there.

Fantastic experience: Okay Stores

Negative experience: Yalll gave me a broke game

Positive experience: I bought an x box 360 I asked the casheer if I buy this game will it play

Fantastic experience: Because they have a variety of video games to play

Positive experience: Not my favorite location too busy and staff seemed to struggle with the business but not terrible

Positive experience: Meh.

Positive experience: It had what I needed.

Negative experience: sold the playstation 5s before they opened and i won a raffle and couldn’t get it they can smd

Fantastic experience: Awesome friendly workers, very helpful and knowledgeable, great visit

Negative experience: To high. Price

Fantastic experience: Very nice game stop with lots to offer games shirts collectable figurines and more

Fantastic experience: My inner geek LOVES GameStop

Positive experience: Not to bad

Fantastic experience: Stopped in on Christmas Eve morning...all the staff had great attitudes! The place still had what I came for so I was happy!

Fantastic experience: Great staff always helpful

Positive experience: Typical GameStop. Staff is available if you need them...and they don't let you forget it.

Positive experience: after speaking with "jim" the game was settled and over with

Fantastic experience: Pre-ordered a purple ps4 controller online and they knew it was mine as soon as I walked in. Great service.

Fantastic experience: Nick was great

Positive experience: Great selection of video games, but they're expensive.

Fantastic experience: Jason t. Was extremely helpful. Will be back just because of him

Positive experience: Decent place, good prices on new and used games & consoles. Nice selection of collectible funko pops. Friendly employees.

Fantastic experience: Good

Fantastic experience: Nice staff, friendly

Fantastic experience: Tons of great games to choose from. Take advantage of deals on some of your favorite previously played games.

Negative experience: Can't believe they're still in business but ok lol but it's over priced and rip people off if they sell stuff to them

Fantastic experience: Was nice and organized here.

Fantastic experience: Very helpful staff

Fantastic experience: I needed Pokemon cards and know nothing about them. They hooked me up and it was a hit with my nephew. Thanks game stop.

Fantastic experience: 1# game store

Fantastic experience: No matter what, a good deal is always at this store!! Love it!

Fantastic experience: Sweet clerk and nice selection of Wii games

Fantastic experience: Most amazing staff at this location, and Gamestop always has great deals, especially if you're a rewards member.