GameStop

Negative experience: Went two times, the guy argued about case art when I asked about getting the official game case, a second visit the same guy was getting loud about being at the correct register he never directed towards in the first place, don't come here, just go to the other one

Negative experience: The manager is not kind and will not work with you. They refuse to work with people. While waiting on line the workers were speaking about inappropriate conversations for a place where kids like to buy games.

Negative experience: They suck! Company policy says corporate if u buy a new controller and return it , you only get a used refurbished controller with a warranty even if you bought a new controller in the first place. No wonder they closing so much locations! Get your gaming needs somewhere else. I pay for a 100$ controller with a warranty and when return it they gave me a used controller that had stick drift. GAMESTOP SUCKS!

Negative experience: Selling stuff over msrp

Fantastic experience: Friendly staff, minor error made during purchase of a used game console, but they corrected it with issues

Positive experience: I am giving this store 3 stars because they had what we came in for. Everything else about our experience there was less than pleasant. Clerk kept us waiting while he talked with a friend or something who was not making a purchase. We wanted to purchase a $200 game controller he had behind the counter. Finally he acknowledged us and got the controller but when he couldn't find my account with them, instead of helping us so we could add to our points for purchasing this item, he became impatient and just rang it up and then turned back to the guy he was talking with and ignored us again until we paid for the item and that was it. We weren't just planning on buying the controller but he never even gave us a chance to ask him nor did he bother to ask us if we needed anything else. It was obvious by our treatment that we were a bother to him so we left with only part of what we had come in for. If we didn't need the controller for a gift we would have just walked out. We paid more for the controller there because Sam's Club were out of stock. Their prices are high at this store, the store is small, and their customer service is terrible. I work hard for my money so paying $200 for anything is a pretty big deal. When a business treats their customers like we were treated then I will spend my money elsewhere where they treat their customers better.

Negative experience: Awful customer service and learn to put things the way we had them so when we come home and looking we don’t discover in an odd place cause you didn’t tell us. Pretty sad you treated us Adam with disrespect and we have an autistic son who depends on this for therapy. Very sad and next time put the equipment in a place and respectfully tell us where to look so you don’t have to call a co worker who just left you said because you don’t know where she would’ve put it. Why wouldn’t you know where you your team put things in your own box We all make mistakes but dude work on your customer service skills or don’t deal with the public!

Positive experience: Man’s was on break for like 3 hours

Fantastic experience: I sometimes drop by to pick up a game or two. The workers are always really kind and helpful.

Positive experience: Not much selection

Negative experience: We drove literally 2 hours and 35 minutes. We spoke to these people over the time frame coming to pick up the PlayStation portal. Our first phone call we were told they had 10 in stock and if we could get it purchased for pick up it would be ours. I purchased it and received the email it was ready for pickup. We drove this far for it to not be here! Cooper was very unprofessional. He flexed on camera and threw his shirt down and smiled big like it was a big joke. We have it all on camera. We feel as if the employees bought it and they are selling it for more. That should be against the law if so. We were refused the right to speak to a manager. Also, in order to purchase the PlayStation portal we had to purchase the pro membership and we done so and didn’t even want to but did it for the portal. Almost 3 hours of our time, gas, and money wasted. Also, when I called to let them know we were 5 mins away because we were crunching time for them to close the man said oh I thought you bought a PlayStation 5. SMH, a ps5 for 249.00… I would love to have one at that price! The man was very unprofessional and rude to us. We have a child that’s going to be upset on Christmas thanks to GameStop!

Fantastic experience: Sales clerk was very friendly and helpful.

Fantastic experience: Knowledgeable staff. They offer what you could need if you had little ones or destructive animals. They don't treat you differently based on how your dressed. They understand that a gamer can take many appearances and are well too assist those needing to purchase for the gamer. Nice small location

Fantastic experience: Great to do in store purchases. Just don't do mail order.

Fantastic experience: Thank you, James! You’re the man and thank you for your service! Thanks so much for getting me up to speed on what’s new with Modern Warfare and for helping me put my deposit down for pre-order. You’re a great person and this will be the only GameStop I shop at.

Negative experience: Id give this game stop a negative star if I could. My husband went into here to buy Midnight Sun. The guy who helped him (he wasn't wearing a name tag), fingered through all of the games with cellophane on it and found a previously opened box. When my husband confronting him about it he claimed it was a not played game but tried to sell it to him for a brand new game price rather than a used game price. After further questioning him, the employee claim that he was doing what his boss wants him to do. He never offered my husband a brand new game with cellophane on it he was just trying to sell him a used game at new prices.

Positive experience: Typical gamestop. Woman on shift was very helpful, but very overwhelmed with the amount of customers in the store and phone calls and seemingly being the only one there. Will never understand why Gamestop is so cheap and won't put two people working, even for safety concerns.

Negative experience: I just left this location very disappointed. My son pointed out that they had a BOGO sale, so my wife and I let him look around. I asked Solomon, the store associate, what games applied to the BOGO sale. His response was everything to the right of the sign...My son picked out Mario Bros Deluxe & Yoshi's Crafted World...they were to the right of the sign. When going to the register to check out another associate explains that none of these games are not part of the BOGO. The fine print on the sale sign informed them that the sale expired on 6/17! Why wasn't this sign replaced?! Why wasn't the list of games posted next to the sign for customers to see?! When expressing my disappointment to Solomon and his associate, they both began explaining how the games are cataloged in the store. I have a problem with this because this could have been avoided if Solomon had come over to us and verified that the games on the shelf to the right of the sign were part of the BOGO. Furthermore, they should have honored the BOGO at the register. They simply apologized about the signage and attempted to educate me again about how the games are placed on the shelf by staff. They also explained that the price of the games should have suggested that they were not on sale. I have stopped shopping at GameStop for many years...it seems that I came back too soon. The sale sign was removed before I had a chance to take a picture.

Fantastic experience: The people who work here are always really helpful (Though that might just be a thing with Tennessee), the only thing I dislike about GameStop is that they have bad policies.

Fantastic experience: All the games you could want!

Negative experience: Why are the stores all closing? You can buy games online for less and google smarter answer than you get from people working there. Just called and asked a question and lady made me repeat myself 5 times and was so clueless just said sorry we don’t have it when she didn’t even look it up

Fantastic experience: Awesome

Positive experience: Better than I thought it would be

Negative experience: BEWARE. Bought my son a $179 new controller for Christmas. He opened and looked at it and said he would rather have a different gift. Took back with receipt 9 days later and was refused to take back and offered $30 store credit. Recommend to buy elsewhere!!!!!

Fantastic experience: Great store.

Fantastic experience: GameStop is awesome if you're into that kinda thing very helpful staff...

Negative experience: Ordered a game system at this location that was not in stock. Employee couldn’t give me information as far as tracking on the item. Attempted to call the store for over a week, 10+ times a day with no answer. Still waiting on the system I ordered. Hopefully it shows up since the employees can’t give me answers

Fantastic experience: Great staff!

Negative experience: Nice store, but I took in two boxes of old game cube games, Playstation, PSP, AND Gameboy games with their consoles. I was refused and told they don't take old games. Looks like I'll just be forced to sell it on ebay for higher.

Fantastic experience: Got game

Fantastic experience: Really nice workers with great knowledge about the stuff they sale. He helped me pick out a new face mask for my oclus 2

Fantastic experience: Best

Fantastic experience: My husband went in to ask about the PS5's. We found out that right now you can't just get the console by itself. They only come in Bundles with certain Games. They did not have any in stock, no shocker there.... So we will try again at a later date. Sales associate was very helpful and knowledgeable about the merchandise.

Fantastic experience: I loved how courteous the worker was & how efficient he was in the purchasing process!!

Positive experience: Awesome staff with great knowledge. They shared information that i didn't know about trading in broken game consoles and cell phones and tablets. Great place for gamers.

Fantastic experience: The best store ever

Positive experience: Cool products

Positive experience: Very limited in shop wares.

Positive experience: It's just OK. Some associates truly don't know what they're talking about, some differences between versions of games from console to console. Was unexpectedly surprised with some random items sold through out the store.

Fantastic experience: Very friendly and helpful staff

Positive experience: The manager is very helpful and Johnny on the spot to help a customer out.

Negative experience: A whole store of video games. Like for real??? Just stop

Positive experience: Games

Fantastic experience: Customer service is always great here. Not many places have the customer service they do in our experience.

Fantastic experience: Had exactly what I was looking for. Cashier was helpful and very nice.

Fantastic experience: Great help!!

Negative experience: My husband bought a game on Amazon and never got around to playing it. He never opened it and took it to trade it. The clerk said he couldn't take it because it was probably stolen. AFTER explaining that we have the record of purchase from Amazon he said oh well most people try to trade stuff that's stolen so we can't take unopened games...anyways no more gamestop for us...

Fantastic experience: Great

Fantastic experience: Great Quality

Positive experience: Just come here for the toys now.

Fantastic experience: Not necessarily the best prices, but they usually have what I'm looking for and are always helpful and pleasant to deal with.

Positive experience: My daughter loves video games

Fantastic experience: Mi esposo es fan de esa tienda!!

Fantastic experience: Very helpful finding what we needed

Fantastic experience: We bought a big Squirtle & a little Squirtle! Wonderful store & nice, helpful clerks

Fantastic experience: I shop a lot of items for my grandson and always the prices variety and quality are the best

Fantastic experience: Best store ever

Positive experience: Meh. Gamestop just isn't what it used to be

Positive experience: The prices here are a bit high. You can find a lot of these games at other stores for less. But the staff are usually really friendly and very helpful. I would definitely recommend stopping here if you are a gamer, just be careful what you buy. Be sure to check around before buying a game.

Positive experience: Friendly, clean, organized

Negative experience: Didn't enjoy waiting to be helped while overlooked and others were waited on that entered the store after me.

Fantastic experience: Fueron muy amables en atendernos.

Positive experience: Alot of the items are to expensive.

Fantastic experience: Highly recommend even though it's in a busy mall. Very friendly and knowledgeable staff. Took the time to answer my question in detail despite them being busy and didn't make me feel rushed.

Fantastic experience: Customer Service was wonderful. Employee that work there told us everything that we needed to know.

Positive experience: Basically the same as usual. Not much has changed.

Fantastic experience: Great service!

Negative experience: Not happy about not being notified when pre-orders for PS5 would be. After being a loyal customer for years we should have received notification of this.

Negative experience: This GameStop location is Horrible. The employees are rude almost 90% of the time.

Negative experience: Scam company selling used cards refusing to fix the issue. Don't buy vbucks cards here they are no good and store won't make it right

Fantastic experience: Gran variedad de juegos

Negative experience: Will not be returning to this gamestop. I went to trade in a brand new copy of the new COD Modern Warfare that came with a new ps4 I bought. They refused to take it because it was sealed which I didn't quite understand but if that's their policy then ok, I'll take it elsewhere. What did bother me is how rude the guy was. He told me I could take it somewhere else and try with an attitude all while sitting on top of the counter with his mouth full of cinnabon. Very unprofessional even for a place that specializes in video games.

Negative experience: If I could give 0 stars I would. The problem is the monopolization this store holds on the “pre order” realm of video games. I was told there would be a midnight release for the newest COD and ended up waiting in a parking lot for an hour just to find out it isn’t happening. Poor customer service upon entering the store, no one even at the front register to field questions or assist me with the pre order itself. This may have seriously ruined GameStop for me. I will most likely just do things the lazy way and pre order on amazon or online in some sense.

Positive experience: Not very many things for x box 360

Positive experience: Get most my games there

Positive experience: Good deals

Positive experience: Tiny place good prices nice service

Positive experience: Got 2 games at a good price.

Fantastic experience: Very helpful and polite staff.

Positive experience: GameStop is decent if you're looking for games and collectibles.

Fantastic experience: Great service

Positive experience: They have a large selection of pops at this location.

Fantastic experience: Great deals

Fantastic experience: Its good

Positive experience: Just like any other game stop, they take your money and give you none for a trade in.

Positive experience: There was a family holding up the line, and on top of that, only one employee working. My boyfriend and I walked around the mall a bit before coming back, and the family was STILL there. So, besides that total flop, it's a great store and the staff is super helpful.

Positive experience: It's nice for consoles but ultimately useless for pc

Fantastic experience: First time in a long time going to one and I enjoyed my visit!

Fantastic experience: Love this place!!!!

Fantastic experience: Gamestop is crucial! One of the top competing games shops! I love their reward program and the ability to test games on sight. They always have the used version.of the newest games! All of your gaming and comic needs are here!!

Fantastic experience: Love this place! Always friendly and knowledgable. Thanks for my switch!

Fantastic experience: Awesome staff! Friendly, informative and knowledgeable!!

Fantastic experience: My daughter truly loves this store. Great deals on games.

Fantastic experience: This business has a wide range of different games and accessories to choose from, whether you're looking for new or used games or accessories. The staff is extremely friendly and helpful. I would highly recommend visiting this store for finding whatever games you're looking for.

Fantastic experience: It was awesome great service many things to choose from I had a great

Fantastic experience: Love it i almost bought the whole store

Positive experience: Nothing out the ordinary. They sale and resale. Keep getting my rewards points stolen. Not even worth getting that rewards card.

Positive experience: I loved their selection. The only problem is that they barely give you anything for selling your games and consoles to them. On the upside, they had a lot of very cheap games like Battlefield 1 for $5. Plus all their cool little collectibles.

Positive experience: A very small location. A rearranging of the displays could maybe offer more room. I cant stay in here for more than 5 minutes without feeling claustrophobic.

Fantastic experience: Friendly service had everything i wanted