GameStop

Fantastic experience: The workers here have been super nice and helpful. Plus the store usually has something I never knew I needed!

Fantastic experience: Game stop is a good place to go and get a lot of things like a bowl of Ramen and a cup of my favorite Disney character i love it and I loved the customer service BUT I love the place

Negative experience: Nice enough people but I waited for 20 minutes for service while one guy dealt with a crap ton of trade ins and the other guy ignored us. Was going to buy 2 ps5 remotes and new Pokémon game but now going to the other GameStop. Just walked out

Fantastic experience: I had a great experience at GameStop thanks to Omar! He was super helpful and friendly from start to finish. He helped me pick out the perfect console and explained all the details clearly. I also ended up getting the Pro Membership, which he recommended and it’s definitely worth it — great perks and savings. Excellent customer service and a smooth buying experience. Highly recommend asking for Omar if you visit this store!

Positive experience: Definitely the best GameStop in town. Always good customer service and they have the best / biggest inventory.

Negative experience: So I pre-ordered a game that came out today on September 30th and when I got there the lady said "that the back area had been so full of boxes that they haven't had time to take them out and it would take her a few days for her to find my game possibly and give me a call" That's not how that should work when a game releases you should have it out and ready for people to buy. Now I see why people tell me not to pre-order

Negative experience: Lol employees are great GameStop is absolutely terrible... they selling little bundles of pokemon that is $50 per box for $149.99.....that is flat out insane. I'm confused how Gamestops stay open

Negative experience: Worst store ever bought a new controller and did'nt work went to the store and they did'nt want to exchange it for me if you don't want to lose your money don't come to this store

Negative experience: Hey gamers, I would NOT recommend this GameStop facility, I had a particularly troubling experience. The employee I spoke to was extremely apathetic towards my gamer needs. I asked POLITELY if they had the hit upcoming game "Cape Cod Fishing Adventure" and when expressing my disappointment when AMANDA told me she did not have it. I was rudely hung up on, and I can't help but feel like she was making fun of my lisp. MY LISP IS NOT COMICAL IN ANY WAY, SHAPE, OR FORM. MY BRACES MAKE IT TO WHERE I FEEL LIKE MY TEETH ARE TOO BIG FOR MY MOUTH, WHICH CAUSES MY SEVERE MISPRONUNCIATION OF WORDS. I am not satisfied with my experience today, do not go here if you are serious about your gaming AND OR if you have a speech impediment. OtakuGamer (on steam) out.

Negative experience: Worst business ever leave a sign on the door says be back soon been standing out here for over an hour along with other people coming and going why the goofy person behind the counter just plays around on the computer because apparently they can’t get their life straight. I will never do business with these people again.

Positive experience: I went in looking for Yugioh cards and card sleeve protectors as well as whatever prop or replica they had like statues or helmets. The pregnant girl who worked the front desk was very rude.

Negative experience: Came in looking at Xbox 360 games because why not, and the lady at the counter made me show ID because it was Rated M. I have never been IDed at a GameStop before not to mention I have a beard and buying games that are almost 20 years old. It should be common sense at a point

Negative experience: They don’t answer their phone

Negative experience: Horrible customer service. The girl working couldn't answer any questions and sold me a headset for a ps5 when she was told multiple times it was for an xbox x . There's Alot of people with gaming knowledge, yall could've hired.But instead, you'll hire somebody that knows nothing about video games. Worst gamestop ever.

Fantastic experience: This location has a lot of stuff! Super friendly and helpful staff

Negative experience: Initially, grading with gamestop seems great. But this specific gamestop doesn't allow non mangers to release PSA graded cards to the customers. I've paid in full up front, and am being told to come back in nearly 2 weeks when the manager is there... I've already waited over 50 days to get them graded..

Negative experience: The online says the store opens at 10am. It's still not open and it's well after 10. The hours on the door say 10am as well. Yesterday I came to the store and waited patiently for assistance and no one was in the store, as they were outside chatting. So unprofessional.

Positive experience: Over all no deals ,ya they will buy ur used items but they will rob u of the price meaning u buy a new game return it in 7 day not knowing how easy it was you payed64.99you cash it in they may give u 24.99 and u had to have the box and all paperwork with it then slap a sticker on it use game for 49.99and pocket the 25 dollar dif

Fantastic experience: GameStop is a store that nobody can go wrong with. It has nice merchandise of our favorite franchises and is well organized and it’s great at selling its main product, games. And this one in particular has a lot more goodies then some of the other ones in the area

Fantastic experience: Nice place to go

Negative experience: Shows you have something in stock, show up and ask about it, was told to order it from Amazon. I don't think they had any idea what I was asking about.

Fantastic experience: Tristan is awesome store # 2678

Fantastic experience: Great experience, very professional staff.

Positive experience: Great staff very helpful

Fantastic experience: They have everything old skool and new skool.

Fantastic experience: Nice place with some really cool stuff

Fantastic experience: Clean, friendly and very knowledgeable about inventory. Thanks Game Stop, we love our blue controller. thanks guys. Schuhart Family.

Fantastic experience: Love it here

Fantastic experience: It's ok wish they had more ps4 games. Thow .

Fantastic experience: Helpful staff

Fantastic experience: Good service

Fantastic experience: It's the best gamestop in town, hands down.

Fantastic experience: Love this place always so helpful and has great clearance

Fantastic experience: Great place good vibes

Fantastic experience: It smells so good in here!!!

Fantastic experience: Great place

Positive experience: Called earlier in the day was laughed at by a female employee when asking about a used playstation 5 went in later that night and the gentleman that was there explained to me why there was no playstations available and was able to get me a different game system then i would ejoy

Fantastic experience: Great

Positive experience: Hunter loves this place

Fantastic experience: Generally a quick, clean and quiet place to shop. Employees are always pleasant and helpful. Almost always have what you want in stock. If not, they can get it in in a few days. I enjoy shopping here. Quick in store replacement of a factory faulty device- they even transferred over my son's data so he didn't lose progress on his game!

Fantastic experience: Friendly and knowledgeable

Fantastic experience: Very polite unfortunately they were sold out of black ops lol

Positive experience: Never seen a GameSpot with so little games on the shelves.

Positive experience: Nice people work there for sure

Positive experience: really intelligent people there

Fantastic experience: All the guys at work here are very professional and I love talking to them while I look at the clearance section.

Positive experience: Decent store. It's a bit small and doesn't seem to have as good of a selection as other gamestops I've seen. Some employees are helpful and others less so.

Negative experience: Purchased a used game, the box was in horrible condition, I had a bad feeling that the game wouldn’t work(it had something gross on the disc as well) but never the less purchased it anyways because “it was the only one” that they had, or so Adam said.. I go back to return the game and the same Adam guy then goes straight to the computer and says they have another copy, after just telling me they didn’t have any other copies. Will not be returning to purchase a used game. Will take my service elsewhere.

Negative experience: Extremely rude service not helpful very sexist

Fantastic experience: Honestly every time I walk in any GameStop I feel like I am at home and my true calling of peace, along with the staff that are very nice and sometimes crack a little jokes to each other and me and it makes me always feel welcomed, I’m happy to be in the gaming community.

Positive experience: Didn't have a lot of games at this location.

Negative experience: Poor customer service coming from the lady with short hair that worked there on Dec 29, 2020. I asked her question and she kinda brushed them off as her back was toward me. Real disrespectful

Fantastic experience: Very busy but great customer service.

Fantastic experience: Social distancing, mask requirements, sneeze guards. A dream come true for a nerd introvert like myself.

Fantastic experience: GAME

Negative experience: Save yourself a headache, and go to Oak Grove Gamestop.

Positive experience: Great service

Fantastic experience: It was great

Positive experience: The people that work there are always great but the gamestop mark up is real and unfortunately that keeps me out of there because why pay an extra 5 bucks or more for the same thing you can get at walmart for the right price but the gamestop exclusive keep me coming in but everyone should enjoying gamestop while you can I really dont see them being around much longer everything is going digital

Negative experience: Asked one simple question and a guy by the name of Adam gets smart with me over the phone. Very disrespectful person. Ill take my business else where.

Positive experience: Great customer service!

Negative experience: Just don't ev go in company is worth $&_#

Negative experience: The worst service I have ever experienced so disrespectful. Would not recommend going to this location they have no clue how to treat a human. Wouldn’t even want to give them the one star rating.

Fantastic experience: Very thorough knowledge of product. Personable nice people

Fantastic experience: Always a pleasure going to this store. The staff are knowledgeable and very personable. If they don't have a game they can tell you where to find it.

Fantastic experience: Top notch place with a knowledgable staff who cares. Great deals and awesome selection. Thanks for holding Todoroki until I got there. You guys rock

Fantastic experience: This place is wonderful and the employees treat you like family in a good way.

Positive experience: Cool place

Fantastic experience: They have video games buff said.

Fantastic experience: Great friendly customer service.

Negative experience: The store always feels dirty, the titles are never alphabetized, and almost every employee encounter I've ever had has been condescending. The Gamestop down the road in Oak Grove is much better.

Fantastic experience: Great service

Positive experience: Great!!!

Fantastic experience: Great place friendly staff great service good prices

Negative experience: Been here twice now and both times felt with the manager I believe his name is Derrick.... the first time I was shopping for a new switch game and I had said that I didn’t like the switch and he aggressively told me how wrong I was and how good the switch is etc etc and it was just kind of rude even my friend that was with me asked me what his problem was... the 2nd time I decided to trade in my switch and he didn’t say a word to me other then what was needed to cash me out or even look at me.... finally when he paid me he just shoved the money in my face.... but tbh he had no problem talking to two other customers... I even tried being friendly to him but he just could careless... thought it was a little interesting that the customers he did talk to were black and I’m white....

Positive experience: Nice staff helpful

Fantastic experience: My boys like this place.

Fantastic experience: Always have what I need

Fantastic experience: Very friendly staff. Always there to help!

Negative experience: Hate Game stop, I'll buy from Walmart from now on

Fantastic experience: Beyond amazing staff! We always shop with GameStop! But the GameStop’s out here are so amazing! We went in the other day for the Pokémon Detective Pikachu promo. The staff seemed just as excited about it as we were. The nostalgia was thrilling! Thanks a ton for everything and we will always come back!

Positive experience: I like GameStop especially because of the member benefits I usually purchase things for my grandson although some of the items are a little overpriced

Positive experience: Had just what we were looking for.

Fantastic experience: GameStop is amazing they most likely have every game your looking for whether it's PS4 Xbox I believe they have a couple Nintendo games

Fantastic experience: Excellent service go see Jessica she is really good with her customers she always asked if you need help finding anything and was good to socialize with her with old games we used to play. Keep up the good work Jessica.

Fantastic experience: You're average game stop but the staff was super helpful and friendly.

Negative experience: Never shop at gamestop

Fantastic experience: Great friendly staff. Very knowledgeable.

Positive experience: Small store and a nightmareto get through when they're busy.

Positive experience: Used to like going in there. All the content is digital now. There is not even collectibles they used to issue, made everything better at least for the trouble of going to the store versus downloading it and saving gas.

Fantastic experience: Always helpful staff.

Negative experience: Ps4 controllers are 65 dollars compared to 45 anywhere else. They want 45 dollars for a used controller. When I pointed this out, the employee stated " you can take your money to another store, you dont have to buy it from here, I dont get paid on commission". I def wont be back to this store again, not only is everything over priced but the the employee that helped had zero customer service skills.

Fantastic experience: Whenever I walk in, I am treated like family. Always knowledged on everything new and upcoming.

Fantastic experience: Friendly employees, they have a variety of games at all different prices.

Positive experience: It was very organized, and had a decent selection of games. Aldo very friendly, and helpful.

Fantastic experience: the Co-Workers there is nice and a lot helpful

Negative experience: I will never buy a warranty or go to this place again. I bought a $50 xbox controller less than 2 months ago. The first day we had it, it wouldn't connect to the xbox so we took that one to be replaced. Now, they won't replace the 2nd controller since I can't find the itty bitty warranty slip. I had the original packaging, but my name is conveniently not in the system. The employees are incompetent. I would rather give my money to Walmart.

Fantastic experience: Nice store and friendly staff

Fantastic experience: Loved it

Fantastic experience: Best game stop I've ever been to. Staff is awsome and the manager Jeremy is one of the best people I know they will go out of their way for anything you,need and love letting my 3 yr old run around playing with everything while I shop. I haven't been to the Madison st store lately but they just got a new manager deke from this store so I'm sure they will be just as awsome as well