GameStop

Fantastic experience: It was great and it have everything you need

Negative experience: Employees would not help customers waiting in line for over 10 minutes!!! Stopped in last night to buy three items. There was one gentleman in line before me and a family was being helped at the counter. There were TWO employees who were both trying to help the kid, who was selling his game system, fix the battery cover. Not sure why they both needed to focus on this one issue while ignoring the people in line. After an excessive wait time and never being acknowledged I finally just put my items back and left the store. As far as I know the gentleman in front of me is still waiting to be helped... Very poor customer service!

Fantastic experience: Amazing prices

Negative experience: They were supposed to open at 10, when I arrived at 12:20 they were still closed. They need to just shut down this location!

Positive experience: Nice collection of video games and swag. The staff is friendly.

Negative experience: Went to this location on Friday at 1111 am. Store was still closed even tho online says opens at 11am. What's the deal?

Fantastic experience: Found the PS5 games we were looking for. Great service. The young man helping super nice. Thanks

Fantastic experience: I didnt catch his name but the gentleman working the counter tonight was honestly the coolest person ive met in a gamestop. He even pulled out the chase version of a funko i was looking for so I could complete my set. Best experience ive had in a gamestop by far. Give that man a raise.

Negative experience: This is the absolute worst gamestop I have ever been to. They don’t answer the phone. They don’t want to talk to you at all even if it’s the most casual kind of conversation. The employees that work here just seem like they hate their jobs and would rather be doing anything else. Never returning and I encourage you to go literally anywhere else. Terrible experience.

Negative experience: Need to open at 11am the least

Negative experience: I recently purchased a game online that arrived with noticeable scratches and was unreadable it wouldn’t even play. To avoid additional shipping costs, I returned it in-store. Despite the product being clearly defective, I was only issued a partial refund. Extremely disappointing customer service I won’t be shopping with this retailer again. Smh

Negative experience: Bro just please be open when u say u are like bru why u got a sign on the door saying be back at 3 and it’s 3:15 and it’s not open it’s now 3:30 and bro still hasn’t opened the store like cmon

Negative experience: Had a guy named Joseph try to pull a fast one on me. I paid for a preowned Switch OLED and he boxed up a preowned regular switch. When I pointed out that it wasn’t a OLED he was very combative and insisted it was. I pointed out the difference in screen size, logo, dock, and SKU number, however he kept pressing me even going as far as saying “I’m the one who works here”. I told him that I’m not taking home the regular switch that he packed up for me and he said “I don’t know what to tell you”. I finally insisted on a refund and he promptly found a OLED Switch for me.

Negative experience: Says they open at noon. Gates are still shut at 12:10. Employee finally walks from their car to the door, goes in and shuts the gate behind them. Amazed this company still exists.

Negative experience: Why is there not an option for “NO STARS”The children that work here are not trained on their own software. They sold me an item that wouldn’t work with my console and then wouldn’t exchange it because I didn’t have a receipt. I didn’t have a receipt because the child that helped me, didn’t give me one. The store is an absolute cluster and the adolescents working here are pathetic. I am grateful there’s a GAME WARE in front of it. DO NOT WASTE YOUR TIME OR MONEY HERE!

Fantastic experience: I go to this Games Stop often I really love it here it's my favorite one The workers are always really nice friendly and helpful

Negative experience: I've been to many gamestops across the country. This is one of the messiest, dirtiest gamestops I've seen. Trash and bits of everything on the ground. No open signs, nor are the gates rolled up all the way. Very uninviting. Whoever runs it should be ashamed, especially since headquarters is closer. During checkout, the staff didn't ask me for my pro member number. When provided, she then said I didn't have one. Told her to search again. And it came up. Ridiculous management. Store needs a new manager and a vacuum

Negative experience: Came by multiple times when they were supposed to be open. Each time store was locked.

Negative experience: They never open

Negative experience: Good selection and the employees are nice, but never open on time. Supposed to be open at 11 showed up at 11:20 still closed

Negative experience: The hours here are pretty loose. Supposed to open at 12, but when I showed up no one was there. You’d think it wouldn’t be that hard making to work by noon

Fantastic experience: The fam and I had a great experience at this game stop location! Lots of fun things for the kids to look at and the have some great deals up right now. I found a great deal on Nintendo Switch controllers, including a Nano switch controller which is a mini version and great for small hands. Got it for $15 and some change. The various prices I found the 4 controllers added up to average out to $31.00 before tax per controller. So a good deal. Customer service was excellent, the stuff knew their stuff and they even tested the PS5 controllers before we purchased one. They engaged in conversation with all of us and took the time to answer every question. P.S. There's a lot of super Mario movie Merch out at game stop

Fantastic experience: Jacob at the college location went above and beyond the call of duty with helping us with our new meta quest 3 purchase! Wonderful employee!

Negative experience: Are they even still open? You can literally call 10 times back to back and they will not answer ugh

Negative experience: DON'T Go to GameStop on College Drive in Baton Rouge, Louisiana.I went there to get Madden 24 for my Xbox One, and they said we don't have it for that system, and refuse to give me service.

Fantastic experience: Fast and quick customer service

Fantastic experience: Great service

Fantastic experience: I've drove from Chalmette twice once that was my fault and even after trying to cancel my order due to it being so far I arrived 15 mins before close and had an amazing experience with customer service! I had an issue with the game attempted to handle it in Chalmette the man literally told me he couldn't help me I jad to drive back to BR, whatever arrived and when I say that for as long as my children have interest in video games I will make the drive from Chalmette to deal with this particular store. I wish I had got their names when I say the BEST customer service I mean that!

Negative experience: I placed an online pick up in store order only for it to be the wrong store. A GameStop 3 hours away I have trying canceling the order online I keep getting a error and I have called the store over 100 times trying to cancel no one has answered and service customer agents can not help me cancel the order. How ridiculous! Do better

Negative experience: We’ve had some good experiences here. My son loves his Nintendo switch & the staff is always helpful & courteous; but this week we tried to go, late afternoon, & there was a sign on the door that said “out to lunch, be back soon”… We waited about 20 minutes and no one ever came back. We left to run some errands and came back about a half hour later and still, no one. As we were about to leave the parking lot a worker showed up just to completely close the shop for the day when I believe they’re supposed to be open till eight or nine. Made for a very disappointed eight year old, as well as a very frustrated parent.

Negative experience: I’ve been calling their phone since it opened no answer so I went to the store no customers were there this is bad customer service

Negative experience: I preorder Hogwarts Legacy for PS4. Went there today at 12. Tried to explain the situation. I was cutoff from finishing my sentence. Made it as if I was rushing him. All I wanted to do was explain that I wanted to get the deluxe version of the game. Which is only $10 more. Instead of calling another associate like he did when he didn't know where the game was to begin with. He instead simply told me he couldn't do that. So I asked for my refund and decided to purchase the digital deluxe edition from PS store. Reason for the low stars is because it was obvious this guy wasn't trained. He didn't know where the games were and he didn't even know how to refund me my preorder. So he called another associate on the phone to learn it. But he couldn't learn how to hear a customer out and resolve the situation. He wasn't extremely rude but he wasn't focused on a customer resolution either. I should have left the store with an available deluxe edition of the game like I actually wanted. But it's all good paid extra for digital and am satisfied with that.

Fantastic experience: Respectful employees that seem to be on their game. (Lol) They we’re able to answer the questions I had.

Fantastic experience: From the moment I walked in the door they were helping me they were sweet and they let me know something that the 20 other GameStop's did not let me know is every time I was putting a membership name in the computer I did not know I had to have a membership for him to be saved in the computer him being my son and finally the last one I went to which was this one the woman helped me out to make a membership so that my baby can be remembered in their system

Negative experience: Really rude. Was in a rush to get me out the store the store manager at that. Just brought my son a ps4 the controller wouldn’t connect so I went in the store and asked for help I wanted him to set the game up for me he simple said he couldn’t and brushed me off went to seigan lane GameStop got the game setup with no problems at all. Just didn’t think that was right since I brought the game from here.

Fantastic experience: Easy to check online to see what is in stock. Usually always a fairly good selection depending on what gaming system you have.

Positive experience: It is a gamestop, I mean there is not anything else about it. It is exactly what you expect lol.

Negative experience: If your are BLACK be careful they can be very rude!!!!

Fantastic experience: The lady at the front desk was so nice and pleasant

Fantastic experience: Very Friendly Staff

Fantastic experience: Always great atmosphere, good deals and great customer service!

Positive experience: Good stuff

Fantastic experience: Great place to reorder your games. Buy new and used games systems and games. They sell phones and tablets. You can trade in systems and games. They also buy old cells and tablets. The staff is great and very knowledgeable about different games. I like going here for all my gaming needs.

Fantastic experience: Extremely knowledgeable and helpful staff.

Negative experience: Waring do not buy the Seagate xbox game drive from here it will not run your games it's for the old xbox but they will tell you it works on the new xbox but that is a lie. An all I got was sorry we dont have anything else! Now I understand why I stop going there!

Fantastic experience: Had the best customer service ever

Fantastic experience: Still number one game store

Fantastic experience: Easy in and out to pre-order a highly anticipated game later this week. Thanks yall

Fantastic experience: Went into this GameStop after not being in one for at least 2 years expecting it to be a straight forward go in, purchase, go out, taking maybe 3mon tops. Was in there for at least 10min & on top of that the employee informed me they did have the item I wanted within a min of me entering!! So much cool and different stuff/items from figures, clothing board games etc.. My only wish was that the all them new different items were a bit cheaper (maybe just because I could purchase more). Also learned GameStop will match lower prices. Started in January of 22. PSN: Darth--Uzumaki

Fantastic experience: Great location...

Fantastic experience: College Dr gave me a way better experience than O'Neal lane did, but I want to personally thank the district manager John for calling and lending himself to remedy the situation

Fantastic experience: Picked up a xbox series x today

Positive experience: They were quick to help me find what I was looking for. Would like to see a larger selection of xbox one games there.

Negative experience: Don't like

Fantastic experience: Power to the player! Gamestop is one of the last places that you can get physical releases. I have great memories of this place from college and will always have a soft spot in my heart for Gamestop. As they transition into a digital business I can only hope the location at College Dr. remains open for years to come.

Positive experience: Everyone was helpful and knowledgeable about the games and systems and made sure I got what I needed before leaving the store even if they had to order it.

Fantastic experience: The employees I’ve met at this location have all been super knowledgeable, helpful, and seem to really enjoy where they work.

Positive experience: Friendly service

Fantastic experience: It was very easy to get in and out of the store. The employee was helpful and expedient at checkout. The mask mandate was being enforced and the store was clean. I will definitely visit again soon.

Positive experience: Opens in the afternoon... Keeps trying to sell you games instead of giving you your expected refund

Positive experience: They have a decent selection of ps4 & Xbox games, but don't have much for the 3ds. The staff is polite but wayyyyyy too pushy. There could be a line of 8+ people waiting, & the cashier will spend way too much time trying to upsell, & have personal conversation. I felt really bad for the people waiting in line behind me. It is nice to have personable cashiers, but when people are waiting to check out, I feel like the process should be sped up. Also, prices on games, even older ones, have gone up a bit. You can get the same game on ebay for 5-10 dollars less.

Positive experience: No GameStop will be perfect cause they are always such small crowded stores, but I love going into them, especially this one. Couple years ago we waited for the Red Dead Redemption 2 release and they were so professional and organized it really made it much more fun! Staff is very knowledgeable and gives great recommendations and loves to have conversation with you.

Fantastic experience: Really great customer care

Fantastic experience: People working know what they are talking about. Great for advice on games and assories. Great customer service.

Fantastic experience: Great service, nice guy working there

Fantastic experience: Great

Negative experience: I bought an item online last night and chose to pick up. Then all of a sudden it gets cancelled the next day around 4 pm. I shopped online for pick up many times at GameStop, but this never happened. I really wanted that item too.

Negative experience: Giving out older model Xbox one controllers for the newer model Xbox one s controllers when using my warranty bad store do not recommend.

Fantastic experience: Got me what I wanted fast

Fantastic experience: So... Yeah... This is my new GameStop. The team members at this location at as good as they get! Very professional. Very helpful. Very personable. Thanks for all your help.

Fantastic experience: Good prices offered for older games. Helpful and knowledgeable staff.

Fantastic experience: Got what I needed.very happy

Fantastic experience: U will keep coming back to get best games

Fantastic experience: Friendly staff great customer service fully explain to my son everything about him trading his system and warranty information

Positive experience: The staff is friendly and compassionate, I can't say the same about some of the customers that usually go to this one.

Positive experience: Cost efficient games and attentive staff

Fantastic experience: I want to thank them for going out of their to find a specific box with the game I wanted in it when they could have easily said they were out of stock. I understand they are swarmed with stuff for black friday and they still did that even though I came in right at opening. Thank you so much!

Fantastic experience: Very nice staff!

Positive experience: I like being at GameStop. They have varieties of games to choose from.

Fantastic experience: They seem to have everything I was looking

Fantastic experience:

Positive experience: A lot of things for a small space. Felt crowded but staff knew about the games and up comming releases.

Positive experience: Okay place

Fantastic experience: Solid GameStop! And always a good experience for my daughter and I.

Negative experience: Horrible store & company

Fantastic experience: Great game store

Fantastic experience: I love the people working here!! Extremely helpful! Went out of there way to help me!!!

Positive experience: Good store

Fantastic experience: Costumer service is great

Positive experience: The place

Fantastic experience: Game stop is always a fun place fun place to go and get some good getting video games the staff is always very eager to help out in any way that they can and sales are always on display

Fantastic experience: I must commend them on there stock and their prices it was an excellent experience and the store was excellent especially the customer service want to commend the cashier he was excellent shop there

Fantastic experience: Staff was friendly

Fantastic experience: I mean I can't say enough about this wonderful place

Fantastic experience: Great customer service

Positive experience: Clean, friendly and very organized. Probably the best GameStop in BR.

Positive experience: Good friendly and informative service

Fantastic experience: My son loves to shop here for his Xbox 1 and purchase more games.

Positive experience: Found everything i was looking for

Fantastic experience: My store