GameStop

Experiencia fantástica: Daryl was great!!!! Very helpful answering the few questions I had!!! Give this man a raise!!!!

Experiencia negativa: Be wary when purchasing or pre ordering a new game. The man behind the register tried to sneak in a protection plan/membership he did not communicate with me nor did I ask for.

Experiencia positiva: Pleasant personnel. Well stocked shelves.

Experiencia positiva: I called this GameStop up to ask a quick question they were very knowledgeable. The lady was super friendly and I ask her if they knew of anyone that’s currently working that’s played granturismo and then jrone answered the phone and was able to give me some tips. Thank you jrone for helping me out. Then I called back to see how to spell drones name Mori told me he couldn’t tell me. They said they can’t give that information out. I asked mori if he was one of the managers and he said yes. And he said sorry about that . Just weird they can’t give the information out to customers on how a workers name is spelled for a review .

Experiencia negativa: Javi gave me a terrible service today. I came today to trade in my ps5 to which I ended up having to go to a different location where I did not struggle as much as the assistance Javi provided today. One thing to note, instead of using the designated computer to test my console, instead, he plugged it into one of the TVs and proceeded to sign into his personal account IN MY CONSOLE. As the original ps5 model includes a glossy finish, it was reflecting superficial scratches, to which he told me he wouldn’t buy it in the condition it was and proceeded to offer me $100. I understand that each store has policies they must follow, but this employee clearly did not have the intention to assist me in a fair manner. After visiting the Tempe Marketplace GameStop now I happily own a new console thanks to the employee not exaggerating over a scratch on a product that is 5 years old and was FULLY functional.

Experiencia negativa: Black Friday deal wasn’t explained correctly and when we asked in the front why 3 funkos were still $30 bucks in total, when it states on the shelves buy 2 get 1 free and all funkos $15 or less are now $10.. it should have been $20 plus tax for 3.. all he said (tall skinny Caucasian) was “I don’t know” and shrugged his shoulders.. I don’t care about the price but don’t be rude when the day before he said the deals stack.$10 each plus the buy 2 get 1 free.

Experiencia negativa: I bought 2 brand new controllers for my daughter’s PS4. She had 3-4 old ones that simply wouldn’t connect. Well, we couldn’t get the 2 brand new ones to connect either (even after following tips from a ton of videos). I figured there’s probably issues with the console itself and decided to go ahead and upgrade to a new PS5 as a late birthday/early Christmas gift to her. So I box up the 2 new controllers and my receipt and head back to GameStop planning to return them and pick up a PS5. The GameStop employee tells me that I can’t return them for full value, that the best they could offer is 25% of full price. Good thing I didn’t buy the damned extended warranty!! I understand it’s not the employee’s decision. He was perfectly friendly, but this policy is terrible!! I had those controllers for about 3 hours. I’ll try to sell them online I guess… GameStop, you’ve lost me forever as a customer. Now I’m on my way to BestBuy to pick up a new PS5.

Experiencia fantástica: Had what I wanted

Experiencia fantástica: Called before going in to make sure they had stock of what I wanted . Went in for a simple trade in and purchase, ended up signing up for their pro membership, Staff was patient and knowledgeable about their products. Would shop here again .

Experiencia negativa: The staff can be very helpful during my visits. However, be aware on new video game releases. I just wanted to purchase Battlefield 6 today since it was release day. However they flat out told me they didn’t have any copies in stock. I’ve never been flabbergasted in my life. The local game store had BF6 in stock at least. I didn’t think I’ll ever purchase games at GameStop for awhile after today.

Experiencia fantástica: Came here to trade in a few games and pick up Need for Speed. The process was super easy!

Experiencia negativa: Try to have me pay for a Promo code to and Employee got mad because its supposed to be free this happen on September 26th,2025 at 10:00 AM who ever opened that day sorry but website said no purchase needed

Experiencia positiva: I haven’t had any bad experience with the staff, overall nice but don’t seem to be up to date on video games. The staff seems to always be late and open later than listed on google and closes almost an hour early :/

Experiencia negativa: Edit: the staff is always late and never open on time. The staff is usually really rude and sound like they don’t even want to be there. If I could give this place negative reviews, I would. I was really excited to get my first cards graded and I thought GameStop would be a perfect place to start. I’m a little worried after a week of waiting for them to be shipped and nothing happening. I was told they’d be shipped on Monday, but my order is showing that it’s still at the store. When I tried to ask about my cards, whoever answered the phone was rude and seemed annoyed at me asking when my cards, which I paid $200 for grading, would get sent out. He insisted it would be at the end of the day on Monday, but now it’s Thursday and they still haven’t been shipped. I really hope this gets through to the employee. I’m just really excited. Those cards I brought in are my favorite cards and I feel like this whole experience, which was already nerve racking, is now unnecessarily more nerve racking.

Experiencia negativa: Will never come to this game stop ever again. The guy working on May 18th around 6:58PM Was rude when i asked about Pokemon cards. I came in to grade cards, but how he reacted to me asking if they had any cards to sell was rude said "You guys asking for pokemon cards all come and say the same things." Then started to rant about how people ask for card's, then he tried to be polite after I said I was coming to here grade cards, but since he was rude for no reason I have no trust that he would take care of my order in a respectful, responsible manner due to the rude introduction.

Experiencia negativa: Black dude with the Naruto headband has 0 customer service skills. I asked if they had a figure instock that was released to today and asked if he could check and see if another store has it so he begrudgingly looks. Then I just made sure he spelled it right cause he asked again what the item was after I gave him the phone. He flips it around with an attitude and says see no one has it. Like I can instantly read the screen that was also upside down. So instead of buying another figure I just left. Pretty rude, he also doesn't wear a name tag and I see why so you can't complain about him by name.

Experiencia negativa: Javier sold me a product he claimed would work better than the product I came in for and I asked him numerous times if it would work on my Xbox the same way as the storage chip and he said it did and when I get home it doesn’t work and now I can’t return it because their return policy won’t allow it

Experiencia positiva: About average for a GameStop, although your ears will be assaulted with a reminder that the store is being recorded when you walk in. Staff was friendly and great though!

Experiencia positiva: The Playstation 4 they sold me is only capable of downloading 3 or 4 games top. It don't want to read most of the games and is loud as hell.

Experiencia fantástica: The guy that worked there was really nice and was transparent with me about the Switch I was selling.

Experiencia negativa: Had to explain the concept of buying digital games to the cashier, I appreciate helping me with the issue I came for but didn't need to make stupid rude remarks along the way. Told the dude game probably wasn't working because of my disc drive and then just gave me another disc, like cool thanks for another thing that isn't gonna work. Waste of time. He was complaining about how he was giving me the last copy they had and it's like, well you wouldn't have to do that if u just exchanged it for a digital code (item of lower value) for the physical one so I can actually play the game but thanks for listening to my Ted talk.

Experiencia fantástica: The guy that was working behind the counter today (1/25) was super friendly. He told me his name and I of course forgot but I think it was Darrell or Daren. I'll definitely be back simply because of his kindness!

Experiencia negativa: Why does my child want to use my real money to buy fake money (vbucks/PlayStation card)? Brilliant business idea but I had to give them one start because the children are addicted.

Experiencia negativa: Store not open its friday 136pm not open been here since 12 its crazy don't come here

Experiencia fantástica: Store clerk was awesome. Friendly, patient and helpful. Great customer service.

Experiencia negativa: Would give a 5 star, always have wonderful projects, have great customers service but its smells ! Literally went twice and it has a foul smell!!

Experiencia fantástica: Awesome store with knowledgeable staff. They had the perfect gifts for my younger nephews.

Experiencia fantástica: Darryl was very helpful! good dude!

Experiencia negativa: Shannon doesn’t know what she’s doing, hung up on me when I called - and her manager(s) is not available to assist with urgent needs. Go to any other location. They tell you to come to the store to resolve issues but refuse to do anything to fix their own mistakes / lack of training.

Experiencia fantástica: Stop by and say hi to my awesome friend, Shannon. They're also hiring for anyone looking for a job.

Experiencia positiva: I would like to see better trade in values on games

Experiencia negativa: On the phone with boy and was closed for 40 min.

Experiencia fantástica: Great customer service and nice store. Was worth the drive!

Experiencia fantástica: Great store friendly workers

Experiencia fantástica: Everything you can think about video games , remote controls, consoles, and accessories, you can find it here. funko pops, action figures, Pokémon cards, awesome great prices, and amazing savings and discounts.

Experiencia fantástica: Very not too crowded like the weekends usually are.

Experiencia negativa: I feel like GameStop is going downhill. I recently traded in Final Fantasy 16 and only got 15 bucks for it and it’s a pretty new game. They’re still selling it used for over 40 bucks. Even with my pro membership, an extra 20% trade-in credit my five dollar coupon I still ended up paying $37 for dragons dogma two. I just feel like I used to get more from my trade-ins and pay less for games when it was all said and done. I feel like they’re milking us folks.

Experiencia negativa: wouldn't take my games because they were sealed and i came back later with them unsealed and she wouldn't take them because she knew they were sealed at one point. like yes, all games are sealed at one point? not a good experience. don't sell your games here, not worth it.

Experiencia positiva: It’s a GameStop. Not much to it really.

Experiencia negativa: Very well stocked store, clean. However an employee was extremely rude. I was trying to look at the Pokémon merchandise and said excuse me so I could get a little closer. She said I wasn't allowed back there, I asked I was just trying to stand in the spot she was so I could actually see the prices and product she repeated I wasn't allowed. Even though it was not behind the counter nor was I trying to go behind. She was too busy on the phone talking about her day playing games. Extemely rude when I was trying to purchase, but not even allowed close enough to look or get her full attention as she's chatting on the phone.

Experiencia negativa: Cool people and all but they gave me a system with no power cord

Experiencia fantástica: Employees here are very helpful and knowledgeable. This is my go to GameStop

Experiencia positiva: I've been here once. The staff is friendly, helpful, and professional. They had a great variety of Nintendo Switch controllers.

Experiencia negativa: Went in to my local GameStop looking to add some collectibles to my collection specifically the new tsunade hokage funko pop, i walked in seen they did indeed receive some and i couldn’t reach so i asked the lady if i can see about 2-3 and compare the boxes because i don’t wanna pay for a beat up box, she replied with i guess with some attitude and then said I’ll give you two as if she thought i was going steal them or walk out with them, so i looked and didn’t even feel comfortable because not too long after security walked in coincidentally, and you know i didn’t feel comfortable as a young black male, felt profiled and so i just took the most decent one even thought i didn’t get to check the rest because i was irritated at that point. Checked out and then she asked for my phone number and for me to confirm the name as if she didn’t believe it was my account, no other cashier or associate at this location asks that, but i ended up leaving and not too long after i walked out security walked out, Thank you for making my shopping experience great ️

Experiencia negativa: Had a funny smell when I walked in.

Experiencia negativa: This store is okay at times. But honestly they never answer the phone.

Experiencia negativa: There's ppl out here, the sign saids, they open at 11am, checked the time here, on Google maps, they open at 12pm Sundays, they should fix this.

Experiencia positiva: Takes a long time to get through the line. Because the people in front of me are doing returns or trying to sell their items to the cashier. Also prices are high. This is not a good place to try to sell your used games. They sell them to you 40 bucks and then give you back a $4 store credit for them

Experiencia fantástica: They had computer problems but made up for it with their customer service!

Experiencia positiva: Very unprofessional when talking on the phone. When I finally got a employee on the phone, they never gave me their name, and seemed like they just wanted me off the line

Experiencia negativa: They had a sign on black Friday. All shirts $9 but when they rang it up it came out to regular price. No manager there to honor the signs price, disappointing. Employee who helped me told me he got fired. Just looked online and the shirt I wanted is $9. Game stop do better

Experiencia negativa: This is the 4 time I pre ordered stuff, and they don't call or they sell the item way before it comes out. This place is just not worth pre ordering at this location. I wish I could give this location a 0.

Experiencia negativa: Drove all the way out here just to have a RUDE / DISRESPECTFUL employee tell me “the system is down!” at least I got to help make his day a little better because he definitely smiled when he told me that…

Experiencia negativa: Wost experience ever... Worse employees I've ever talked to and they literally hangup the phone in your face and don't answer anymore. Wasn't rude and day was perfect until this!

Experiencia negativa: I love gamestop but I do not like this location. Every time I shop at this store there’s an issue. Today I went in to use my $5 pro credit and wanted to partake in the 4/$20 game deal. After getting to the register with the 4 games I chose he first told me one of them was new and couldn’t be part of the deal… ok no big deal I’ll pick another game. Then he tells me metal gear solid V one of the main games I wanted is not part of the deal either. At this point I’m beyond frustrated as I’m slowly having to replace every game I picked out because they aren’t part of the deal even though they are in the 4/$20 bin. They should have made it right and honored the price they advertise instead of having me pick other games. I cancelled the transaction and left.

Experiencia negativa: Called three times, half hour apart and no answer to my call. Taking my business elsewhere l

Experiencia positiva: It was okay the employees were very helpful

Experiencia positiva: This is usually the GameStop I go to. Now that my collection has gotten bigger I don't find many games on my wishlist. Their selection seems to be low. But the staff is always friendly and super helpful. I never had a bad experience with any of them and I have been going to this GameStop for years. Edit: 2022 management in the store has changed for the worse. They are still friendly but very unhelpful. The manager lied to me about one of their policies because he was to lazy to deal with it.

Experiencia fantástica: Shout out to Eddie! He was a great person to chat with about the gaming information!

Experiencia negativa: Purchased a PS5 bundle at this location. After a back and 4th disagreement with the store manager he decided to honor my return. New and factory sealed with receipt I might add. 5 minutes later I get a phone call from him saying he spoke with his District Manager stating that he cannot accept my return. I asked him what changed? And he told me he wasn't allowed to disclose any information that was discussed between him and his District Manager. Extremely poor customer service and unprofessional to withhold information from a customer. Like many of you I spend large amounts of money with GS and to be treated this way is absolutely appalling. Buyers beware with you're returns, as to they will not honor it even if it literally just came off the shelf. Oh EB Games and Babbages, how you are dearly missed.

Experiencia fantástica: I love this place it's where you can get all games and more at

Experiencia fantástica: Nice staff decent prices on used games

Experiencia fantástica: The 2 girls that were working were super friendly and were nice to the 2 girls i was with. And they complètemented one of the girls outfits.

Experiencia fantástica: One of the better game stops. Clean and friendly. Happy to look stuff up for you even though you can check their inventory online.

Experiencia fantástica: Clean store, Great service, Fast and Easy checking out!

Experiencia fantástica: Great customer service,staff very knowledgeable. I will recommend all my gaming buddies and those with wanting to purchase a system to definitely go here.

Experiencia positiva: Way to expensive! No wonder their stock is SO HIGH!

Experiencia fantástica: Has a great selection of games and the employees are very helpful

Experiencia negativa: I ordered a mike tyson and madara uchiha with shirt funko pop at this store . The staff messed up my order on the madara funko pop so to get my money back I had to return somethimg I didnt have and lose 10 dollars because of their mistake do yourself a favor order it online yourself instead of dealing with gamestop

Experiencia fantástica: The lady there was so helpful and kind.

Experiencia positiva: Local GameStop. Has lots of games in stock, very helpful staff.

Experiencia fantástica: Great service Max had all the answers for us!

Experiencia fantástica: Nice selection of games. Cashier was friendly and helpful. Prices for used games are reasonable. Located inside Spectrum Mall Christown.

Experiencia positiva: Shelves are pretty empty now that most of the old console games are gone. Still a better place to trade in than most other places like Zia's, Bookmans, or a Pawnshop

Experiencia fantástica: Staff is always super nice and super helpful. If they don't have it they will find it for you. Always fun to go in and that's why I keep going back. Best staff in town

Experiencia fantástica: Really happy with the service that Chelsea gave us. After twice of getting my controls replaced for my sons switch she help us get them replaced and was understanding. Thank you!!!

Experiencia fantástica: Nice GameStop. Decent selection. Nice employee.

Experiencia negativa: Walked in and the two girls at the counter didn’t even acknowledge me and my sister. They were gossiping about boys and i had to go up to them and interrupt their gossip session for help and they gave us attitude the entire time like we were bothering them. After they pointed out where something was they went back to gossiping again and i had to interrupt them again to get the product out of the case for us. It’s a job, instead of ignoring customers and gossiping maybe do your job and customer service. Go ahead and conversate but AT LEAST check in on the customers and acknowledge them when they come into the store. It’s just basic human decency.

Experiencia positiva: They didn't have what I was looking for, but the young guy had excellent customer service.

Experiencia negativa: This has been the song worst GameStop experience of my life all started by Bryan tech # 282148. I went to exchange my warranty items as I always purchase the warranty. I have been to other GameStop’s in the past who will allow you store credit if they don’t have the items. This day Bryan must have already been having a bad day. As a manager of multiple companies I know when an employee is burnt out. This dude does not like or care about his job when he told my he didn’t have my items on 01/14/21 I asked if I could use the credit towards a different remote. He sarcastically asked me if I knew what a warranty was? I advised him to not take that tone with me as I have done this with other GameStop’s in the past. He forced me to have items shipped. Then one of my items wasn’t available anymore so he offered me an upgrade that had to be shipped and not one in store. I accepted even though that was very hypocritical of the situation. That was 01/14/21. It is now 03/24/21. I received one remote and was told the other items where lost in the storm. I was told to reach out to support where I spoke with Pedro. Pedro said he seen the items where not in stock but we would escalate and I would have to wait 3 days for a call back. That was 3/16 no call. Here I am 3/24 speaking with first a Luis who was 0 help and told me my order didn’t exist. Who connected me to a supervisor Maria who told me a gift card was issued that day and used more than likely by Bryan. So now I am out $120 with the hopes that someone will reach out in 3 days. Do not by warranty from this store in fact DO NOT SHOP HERE. The Tempe market place store is the best store. I will make the extra drive to go there as for Bryan I hope you find a different job, and thanks for making a company I always loved ugly to me. You are a horrible representation to all of frontline and I hope life humbles you one day.

Experiencia fantástica: The only store left with the Oculus 2. It was quick and fast to check out and the staff was nice and friendly as always.

Experiencia positiva: Game Stop: For my grandkids. Nice place for the games, but they carry other stuff like game-related T-shirts. Thx!

Experiencia fantástica: Great store and staff who know their subject

Experiencia fantástica: They are very nice and serviceable. They answer all your questions

Experiencia fantástica: One of the best GameStop’s ive been too. May not have the crazy stock your looking for in other GameStop’s but the customer service is unrivaled. Great in store reps.

Experiencia fantástica: Very helpful employees. Just be sure to ask alot of questions though

Experiencia fantástica: Always everything I need and with online to compete with great customer service.

Experiencia fantástica: They never have a lot of games, I think COVID-19 is still impacting there stock in store, I never like to wait a extra day or two for a game I want to come in from another location, I'm impatient and want it then. lol but they have dope collectibles and always end up finding something there I cant afford but buy anyhow... its addicting sometimes. Don't come here unless you have a sugar momma or daddy or your taxes just came in... :)

Experiencia fantástica: Needing to restock the store but other then that its good

Experiencia negativa: They no longer buy Xbox 360 games period and of course their prices are high.

Experiencia negativa: The have on stock games and when you got pay they don't have in existence so you have to go another store, don't miss your time in here go to another store or check online

Experiencia negativa: This GameStop lie to me because my mom called them about the PS5 but they told my mom that they atleast have 10 PS5s on Friday morning at 7am. So my Sister went, and stay all night waiting for a PS5 for them just to tell her that they have 2 only. So don’t trust them.

Experiencia fantástica: I bought 2 games for my nephew. Travis is friendly and very knowledgeable! Best place to get gifts!

Experiencia negativa: People at this place was rude especially the lady behind the counter she should not be working customer service and honestly I hope she gets fired

Experiencia negativa: They don’t answer their phone

Experiencia negativa: Need more money than store credit for my used games.

Experiencia fantástica: Surprisingly professional staff. Always a great experience when i come here. Brandi is the absolute best. She is nice, welcoming and professional. She instantly knew exactly what I was talking about and had me taken care of quickly. She's very personable which made me feel welcome and comfortable in my environment. I wish every place i went to had someone like Brandi. Kudos to her.

Experiencia fantástica: I always come here and they are super helpful.

Experiencia fantástica: Great people.....knowledgeable....and great customer service

Experiencia fantástica: I really couldn't tell at first glance who worked there. So, I just asked for the console we were looking for and helped us find the exact console we needed. And games. Pretty nice people working there!